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Shubham Yadav

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27 views2 pages

Shubham Yadav

Uploaded by

rohitsahu.4998
Copyright
© © All Rights Reserved
We take content rights seriously. If you suspect this is your content, claim it here.
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Shubham Yadav

Technical Support Engineer


Targeting Technical support engineer roles with an organization of high repute with a scope of improving
knowledge and further career growth.

Contact Profile Summary

[email protected] o A detail-oriented professional with experience of nearly 3+ years in


Technical Support engineer in the Telecom and Cloud support industry.
+91 7000878030 o Experienced as a Technical Support Engineer at Capgemini, showcasing
proficiency in 24X7 customer support, maintaining SLA’s, SLO’s
https://www.linkedin.com/in/ fundamentals, leading to successful project outcomes.
shubham-yadav-61b31b1b4/ o Working on Linux environment on daily basis which includes, import of
the logs and investigate the issue accordingly. START/ STOP,
Academic Details CREATE/DELETE DOCKER services/Containers. Rescaling of DOCKER
Container.
o Bachelor of Engineering (B.E.) o Working knowledge on EXI machines (VMware) to investigate the issue
Information Technology reported by the customer.
LNCT, Bhopal (M.P). o Proficient in troubleshooting issue on Linux/Unix.
(2016-2020) o Assigning high priority tickets on daily basis on SALESFORCE, Investigate
and Troubleshoot the issue the customer is facing and providing immediate
resolution according to it.
Soft Skills
Analytical | Collaborator | Leader | Work Experience
Adaptable
Technical Support Engineer
Technical Skills Capgemini., Gurugram, Haryana November 2022 – Present

o Programming Languages: Responsibilities:


JavaScript, HTML, CSS, Python o Working as a Full-time L2 technical support engineer and providing high
o Network Technologies: technical support, effectively analyzing issues, providing issue resolution,
MCP, OneControl, NMS servers, License and customer notification.
Servers. o Assigning high priority tickets on daily basis on SALESFORCE, Investigate
o Operating System: and Troubleshoot the issue the customer is facing and providing immediate
Windows, Linux resolution according to it.
o Ensure timely resolution Provided to the customer on all issues, meeting,
or exceeding SLA’s. Maintain the case priorities as per the requirement.
o Handling day to day tasks related to Routing protocols, SSH,
Core Competencies Networking /Troubleshooting Tool.
o Communicated effectively across multiple platforms and departments by
Linux performing various QA tasks and evaluating workflow.
o Create Knowledge articles on Salesforce to help internal team members for
Salesforce future references.
o Actively participating in self-improvement, process, and technology
training programs.
Troubleshooting
Technical Support Engineer
Customer Interaction MAQ Software., Hyderabad, Telangana November 2021 –
June 2022
Maintain SLA’s SLO’s
o Oversaw Collection and combining data for reporting. created and
constructed dashboards for tracking performance indicators.
Support 24X7 o Create Knowledge articles on Salesforce to help internal team members for
future references.
Logs investigation
o Experience by giving technical support .net applications.
EXI machine (VMware) o Worked on server side .net applications to provide immediate support.
o Worked on an application “services hub” backed by .net and troubleshoot
Dealing with IP the issue accordingly for the services hub customers.

Certifications
Personal Details
o MS-500: Microsoft 365 Security Administration.
Date of Birth: 17th May 1997
o
Languages Known: English, Hindi and Gujarati Certified from Google digital garage for digital marketing.
Address: Chhindwara, Madhya Pradesh.

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