S410

USER MANUAL

Rugged Mobile Computing Solution

September 2016

TRADEMARKS
The Bluetooth® word mark and logos are registered trademarks owned by
Bluetooth SIG, Inc.
All brand and product names are trademarks or registered trademarks of
their respective companies.
NOTE
The information in this manual is subject to change without notice.
For the latest version of the manual, please visit the Getac website
at www.getac.com.
Table of Contents

Chapter 1 Getting Started................................................................. 1

Getting the Computer Running ................................................ 2
Unpacking .............................................................................. 2
Connecting to AC Power ....................................................... 3
Turning On and Off the Computer ...................................... 4
Taking a Look at the Computer ................................................ 6
Front Components ................................................................. 6
Rear Components .................................................................. 7
Right-Side Components......................................................... 8
Left-Side Components ........................................................... 9
Top-open Components........................................................ 10
Bottom Components ........................................................... 12
Chapter 2 Operating Your Computer ............................................. 14
Using the Keyboard ................................................................. 15
Typewriter Keys ................................................................... 15
Cursor-Control Keys ............................................................. 15
Numeric Keypad................................................................... 16
Function Keys ....................................................................... 16
Fn Key ................................................................................... 16
Hot Keys ............................................................................... 17
Windows Keys ...................................................................... 18
Using the Touchpad ................................................................. 19
Touch Gestures for Windows 10 ......................................... 20
Configuring the Touchpad.................................................. 21
Using the Touchscreen (Optional) .......................................... 22
Using Multi-touch Gestures ................................................ 23
Using the Tether (Optional) ................................................ 25
Using the Quick Buttons .......................................................... 26
Using Network and Wireless Connections ............................. 28
Using the LAN ...................................................................... 28

i
 Using the WLAN................................................................... 29
Using the Bluetooth Feature .............................................. 31
Using the WWAN Feature (Optional) ................................ 33
Using the DVD Drive (Optional) .............................................. 37
Inserting and Removing a Disc ........................................... 38
Using the GPS Feature (Optional) ........................................... 39
Using the Fingerprint Scanner (Optional) .............................. 40
Enrolling a Fingerprint ........................................................ 40
Fingerprint Login ................................................................. 42
Using the Contactless Smart Card Reader (Optional) ............ 43
Chapter 3 Managing Power ............................................................ 44
AC Adapter ............................................................................... 45
Battery Pack .............................................................................. 46
Charging the Battery Pack .................................................. 46
Initializing the Battery Pack ................................................ 47
Checking the Battery Level ................................................. 47
Battery Low Signals and Actions ........................................ 47
Replacing the Battery Pack ................................................. 48
Hot Swapping the Battery Pack (Optional) ....................... 50
Power-Saving Tips .................................................................... 52
Chapter 4 Expanding Your Computer ............................................ 53
Connecting Peripheral Devices ............................................... 54
Connecting a USB Device .................................................... 54
Connecting a Device for USB Charging (Optional) ........... 55
Connecting a Monitor ......................................................... 56
Connecting a Serial Device (Optional) ............................... 57
Connecting an Audio Device .............................................. 57
Using Storage and Expansion Cards ....................................... 58
Using Storage Cards ............................................................ 58
Using Smart Cards ................................................................ 59
Using ExpressCards (Optional) ............................................ 60
Using PC Cards (Optional) ................................................... 61
Changing or Replacing ............................................................ 62
Replacing the Hard Disk Drive ............................................ 62
Chapter 5 Using BIOS Setup ............................................................ 63
When and How to Use............................................................. 64
Menu Descriptions ................................................................... 65
Information Menu ............................................................... 65
Main Menu ........................................................................... 65
Advanced Menu ................................................................... 66

ii
 Security Menu ...................................................................... 68
Boot Menu ........................................................................... 69
Exit Menu ............................................................................. 69
Chapter 6 Using Getac Software .................................................... 70
G-Manager ............................................................................... 71
Quick Button Definition Utility ............................................... 73
Chapter 7 Care and Maintenance ................................................... 75
Protecting the Computer......................................................... 76
Using an Anti-Virus Strategy............................................... 76
Using the Cable Lock ........................................................... 76
Taking Care of the Computer ................................................. 77
Location Guidelines ............................................................. 77
General Guidelines .............................................................. 77
Cleaning Guidelines ............................................................. 78
Battery Pack Guidelines....................................................... 78
Touchscreen Guidelines ....................................................... 80
When Traveling ........................................................................ 81
Chapter 8 Troubleshooting ............................................................. 82
Preliminary Checklist................................................................ 83
Solving Common Problems...................................................... 84
Battery Problems ................................................................. 84
Bluetooth Problems ............................................................. 84
Display Problems .................................................................. 85
DVD Drive Problems ............................................................ 85
Hardware Device Problems ................................................. 86
Hard Disk Drive Problems.................................................... 86
Keyboard and Touchpad Problems .................................... 87
LAN Problems ....................................................................... 87
Power Management Problems ........................................... 87
Software Problems .............................................................. 88
Sound Problems ................................................................... 88
Startup Problems ................................................................. 89
WLAN Problems ................................................................... 89
Other Problems .................................................................... 90
Resetting the Computer .......................................................... 92
System Recovery ....................................................................... 93
System Restore, Recovery, or Reset (for Windows 10
Models) ................................................................................. 93
System Recovery (a Tool for Windows 7 Models).............. 93
Using the Driver Disc (Optional) ............................................. 95

iii
Appendix A Specifications ................................................................. 96
Appendix B Regulatory Information ................................................. 98
On the Use of the System ........................................................ 99
Class B Regulations .............................................................. 99
Safety Notices..................................................................... 100
On the Use of the RF Device.................................................. 103
USA and Canada Safety Requirements and Notices........ 103
European Union CE Marking and Compliance Notices ... 105
User Notification of Take-back Service................................. 106
ENERGY STAR 6.1 ................................................................... 107
Battery Recycling .................................................................... 109

iv
Chapter 1

Getting Started
Congratulations on purchasing this rugged computer.
This chapter first tells you step by step how to get the computer up and
running. Then, you will find a section briefly introducing the external
components of the computer.

1
Getting the Computer Running
Unpacking
After unpacking the shipping carton, you should find these standard items:

 S410 notebook computer

 AC adapter  Main battery pack

 AC power cord  Second battery pack*

 Stylus*

 Tether*
 Screen cleaning cloth
 Document(s)
 Driver disc**
* Select models only
** Optional

Inspect all the items. If any item is damage or missing, notify your dealer
immediately.

2
Connecting to AC Power
CAUTION: Use only the AC adapter included with your computer. Using
other AC adapters may damage the computer.

NOTE:
 The battery pack is shipped to you in power saving mode that protects it
from charging/discharging. It will get out of the mode to be ready for
use when you install the battery pack and connect AC power to the
computer for the very first time.
 When the AC adapter is connected, it also charges the battery pack. For
information on using battery power, see Chapter 3.

You must use AC power when starting up the computer for the very first
time.
1. Plug the DC cord of the AC adapter to the power connector of the
computer ().

2. Plug the female end of the AC power cord to the AC adapter and the
male end to an electrical outlet ().

3. Power is being supplied from the electrical outlet to the AC adapter and
onto your computer. Now, you are ready to turn on the computer.

3
Turning On and Off the Computer
Turning On
1. Open the top cover by pulling the cover latch and lifting up the cover.
You can tilt the cover forward or backward for optimal viewing clarity.

2. Press the power button ( ). The Windows operating system should

start.

4
Turning Off
When you finish a working session, you can stop the system by turning off
the power or leaving it in Sleep or Hibernation mode:

Do this...
To...
Windows 10 Windows 7
Power off Click  Power  Shut Use the Windows Start menu in
(Shutdown) down. the lower left and follow the
shutdown procedure.
Sleep Use one of these methods: Use one of these methods:
 Press the power button.*  Press the power button.*
 Close the top cover.*  Close the top cover.*
 Press Fn + F12.*  Press Fn + F12.*
 Click  Power   Use the Windows Start
Sleep. menu to put the computer
in Sleep mode.
Hibernate By default, this option is not Use the Windows Start menu to
shown in the Start menu. If put the computer in Hibernation
you want to use the feature, mode.
set up accordingly in Windows
settings.
* “Sleep” is the default result of the action. You can change what the
action does through Windows settings.

5
Taking a Look at the Computer
NOTE: Depending on the specific model you purchased, the color and look
of your model may not exactly match the graphics shown in this document.

CAUTION: You need to open the protective covers to access the connectors.
When not using a connector, make sure to close the cover completely for
water- , dust-, and fire-proof integrity. (Engage the locking mechanism if
existing.)

Front Components

Ref Component Description

 Top Cover Latch Locks the top cover.
 Stereo Speaker Sends out sound and voice from the computer.
 Handle Provides a convenient way to carry the computer.

6
Rear Components

Ref Component Description

 HDMI Connector Connects a HDMI monitor or TV set.
 USB 3.0 Port Connects a USB device, such as a USB flash disk,
printer, digital camera, joystick, and more.
 RJ-45 Connector Connects the LAN cable.
 Optional I/O Depending on the model, the component can be
Connector one of the following:
None
RJ-45 Connector Connects the LAN cable (for LAN 2).
PowerShare USB Can be used to charge mobile devices.
Port
 VGA Connector Connects an external display monitor.
(optional)
or
RS232 Serial Connects a serial mouse o r serial communication
Connector device.
(optional)
 RS232 Serial Connects a serial mouse o r serial communication
Connector device.
(optional)
 Kensington Lock Locks the computer to a stationary object for
security.

7
Right-Side Components

Ref Component Description

 Battery Pack Supplies power to your computer when external
( ) power is not connected.
 USB 2.0 Port Connects a USB device, such as a USB flash disk,
printer, digital camera, joystick, and more.
 Combo Audio Connects a set of headphones or external speakers
Connector with amplifier
Supports a headset microphone with 4-pole TRRS
3.5mm jack.
 SIM Card Slot Accepts a SIM card for models having the WWAN
(optional) module.
 Smart Card Accepts a smart card for additional security feature.
Reader
 Storage Card Accepts an SD card for removable storage media.
Reader
 USB 3.0 Port Connects a USB device, such as a USB flash disk,
printer, digital camera, joystick, and more.
 Power Connects the AC adapter.
Connector

8
Left-Side Components

Ref Component Description

 Stylus Slot For storing the stylus (optional).
 Tether Hole Stylus tethered to this hole.
 Multi-purpose Depending on the model, the component can be
Bay one of the following:
None
Second Battery Supplies power to your computer when external
Pack ( ) power is not connected.
Super Multi Accepts a compact disc for installing or loading
Drive software, accessing data, and playing music/video.
PC Card Slot Accepts a PC card for additional functions.
ExpressCard Accepts an ExpressCard for additional functions.
Slot
 Hard Disk Drive Is the storage device that contains the operating
system, software programs, and data files.

9
Top-open Components

Ref Component Description

 Microphone Receives sound and voice for the computer.
 Camera Lens Allows you to use the camera function. When the
(optional) camera lens is in use, the LED beside it lights up.
 LCD Screen Displays the output of the computer. May include the
optional touchscreen feature.
 Indicators
Num Lock Lights green when Num Lock is on.
Hard Disk Blinks green when computer is reading / writing data
to the hard disk
Lights red when the optional hard disk heater is on.

10
Ref Component Description
RF (Radio Lights green when the RF radio of any RF feature
Frequency) (WLAN/Bluetooth/WWAN) is on.
 Contactless Serves as an RFID reader/writer and an NFC reader.
Smart Card
Reader
(optional)
 Indicators
Battery Lights amber when the battery is being charged.
Lights green when battery charging is completed.
Blinks green to indicate the battery’s built-in high
temperature protection mechanism is activated.
CAUTION: Do not remove the battery during this
period.
Blinks red when the battery’s capacity is below 10 %.
Blinks amber when the battery is in an abnormal
condition.
Power Lights green when computer is on.
Blinks green when computer is in Sleep mode.
 P1 Button Toggles Blackout mode on or off.
Can be changed to a different function.
 P2 Button Toggles the sunlight-readable mode on or off.
Can be changed to a different function.
 Power Button Turns the power on or off (Sleep mode by default).
 Fingerprint Serves as the fingerprint verification, preventing
Scanner unauthorized access to your computer.
(optional)
Keyboard Serves as the data input device of the computer.
Touchpad Serves as the pointing device of the computer.

11
Bottom Components

Ref Component Description

 Antenna Pass- Connects to the docking station for using external
through WWAN/WLAN/GPS antenna.
(optional)

WWAN GPS
WLAN

 Battery Latch Locks the main battery pack in place.

( )
 Docking Connects to the office or vehicle dock (purchased
Connector separately).
 Battery Latch Locks the second battery pack (if existing) in place.
( )
 Battery Hot Lights up if you unlock the battery latch while
Swapping operating the computer on battery power. The
Indicator indicator is intended to inform whether you can
safely hot swap the battery pack.
NOTE: This indicator works only if your model has
the second battery pack and/or bridge battery.

12
Ref Component Description
Green light: It is safe to hot swap the battery pack.
Red light: Hot swapping is not allowed.
Blinking red light: The computer is entering
Hibernation mode.
 Hard Disk Locks the hard disk drive in place.
Drive Latch

13
Chapter 2

Operating Your
Computer
This chapter provides information about the use of the computer.
If you are new to computers, reading this chapter will help you learn the
operating basics. If you are already a computer user, you may choose to read
only the parts containing information unique to your computer.

CAUTION:
 Do not expose your skin to the computer when operating it in a very hot
or cold environment.
 The computer can get uncomfortably warm when you use it in high
temperatures. As a safety precaution in such a circumstance, do not
place the computer on your lap or touch it with your bare hands for
extended periods of time. Prolonged body contact can cause discomfort
and potentially a burn.

14
Using the Keyboard
Your keyboard has all the standard functions of a full-sized computer
keyboard plus an Fn key added for specific functions.
The standard functions of the keyboard can be further divided into four
major categories:
 Typewriter keys
 Cursor-control keys
 Numeric keys
 Function keys

Typewriter Keys
Typewriter keys are similar to the keys on a typewriter. Several keys are
added such as the Ctrl, Alt, Esc, and lock keys for special purposes.
The Control (Ctrl) / Alternate (Alt) key is normally used in combination with
other keys for program-specific functions. The Escape (Esc) key is usually used
for stopping a process. Examples are exiting a program and canceling a
command. The function depends on the program you are using.

Cursor-Control Keys
Cursor-control keys are generally used for moving and editing purposes.

15
NOTE: The word “cursor” refers to the indicator on the screen that lets you
know exactly where on your screen anything you type will appear. It can
take the form of a vertical or horizontal line, a block, or one of many other
shapes.

Numeric Keypad
A 15-key numeric keypad is embedded in the typewriter keys as shown next:

Numeric keys facilitate entering of numbers and calculations. When Num

Lock is on, the numeric keys are activated; meaning you can use these keys to
enter numerals.

NOTE:
 When the numeric keypad is activated and you need to type the English
letter in the keypad area, you can turn Num Lock off or you can press Fn
and then the letter without turning Num Lock off.
 Some software may not be able to use the numeric keypad on the
computer. If so, use the numeric keypad on an external keyboard instead.
 The Num Lock key can be disabled. (See “Main Menu” in Chapter 5.)

Function Keys
On the top row of the keys are the function keys: F1 to F12. Function keys are
multi-purpose keys that perform functions defined by individual programs.

Fn Key
The Fn key, at the lower left corner of the keyboard, is used with another
key to perform the alternative function of a key. To perform a desired
function, first press and hold Fn, then press the other key.

16
Hot Keys
Hot keys refer to a combination of keys that can be pressed any time to
activate special functions of the computer. Most hot keys operate in a cyclic
way. Each time a hot key combination is pressed, it shifts the corresponding
function to the other or next choice.
You can easily identify the hot keys with the icons imprinted on the keytop.
The hot keys are described next.

Key Description
Switches the keyboard backlight off or on (with 4-level
brightness). *

Switches the RF (radio frequency) radio on and off.

When off, all wireless modules (such as WLAN, Bluetooth,
and WWAN) cannot be used. When on, individual settings of
the module work.
Decreases the sound volume.

Increases the sound volume.

Switches the display output to the next choice if an external

display is connected. Choices are:
LCD only

LCD + External display (Duplicate)

LCD + External display (Extend)

External display only

The hot keys are equivalent to Windows logo key + P.

Decreases the LCD brightness.

Increases the LCD brightness.

17
 Key Description
Switches the touchscreen function off or on.*

Switches the touchpad function off or on.

Switches the system sound output off (mute) or on.

Switches the display backlight off or on.

Serves as the sleep button that you can define with

Windows’ Power Options.

TABLE NOTE: * means “select models only.”

Windows Keys
The keyboard has two keys that perform Windows-specific functions:
Windows Logo key and Application key.

The Windows Logo key opens the Start menu and performs software-
specific functions when used in combination with other keys. The
Application key usually has the same effect as a right mouse click.

18
Using the Touchpad
CAUTION: Do not use a sharp object such as a pen on the touchpad. Doing
so may damage the touchpad surface.

NOTE:
 You can press Fn+F9 to toggle the touchpad function on or off.
 For optimal performance of the touchpad, keep your fingers and the
pad clean and dry. When tapping on the pad, tap lightly. Do not use
excessive force.

The touchpad is a pointing device that allows you to communicate with the
computer by controlling the location of the pointer on the screen and
making selection with the buttons.

The touchpad consists of a rectangular pad (work surface) and a left and
right buttons. To use the touchpad, place your forefinger or thumb on the
pad. The rectangular pad acts like a miniature duplicate of your display. As
you slide your fingertip across the pad, the pointer (also called cursor) on the
screen moves accordingly. When your finger reaches the edge of the pad,
simply relocate yourself by lifting the finger and placing it on the other side
of the pad.

19
Here are some common terms that you should know when using the
touchpad:

Term Action
Point Move your finger on the pad until the cursor points to the
selection on the screen.
Click Press and release the left button.
–or–
Tap gently anywhere on the pad.
Double-click Press and release the left button twice in quick succession.
–or–
Tap twice on the pad rapidly.
Drag and Press and hold the left button, then move your finger until
drop you reach your destination (drag). Finally, release the
button (drop) when you finish dragging your selection to
the destination. The object will drop into the new location.
–or–
Gently tap twice on the pad and on the second tap, keep
your finger in contact with the pad. Then, move your finger
across the pad to drag the selected object to your
destination. When you lift your finger from the pad, the
selected object will drop into place.
TABLE NOTE: If you swap the left and right buttons, “tapping” on the
touchpad as an alternative method of pressing the left button will no longer
be valid.

Touch Gestures for Windows 10

The touchpad supports touch gestures for Windows 10 such as one-finger
scrolling, two-finger scrolling, pinch zoom, rotating, and others. For detailed
information, go to Settings  Devices  Mouse & touchpad  Additional
mouse options  Device Settings  Settings.

20
Configuring the Touchpad
You may want to configure the touchpad to suit your needs. For example, if
you are a left-handed user, you can swap the two buttons so that you can
use the right button as the left button and vice versa. You can also change
the size of the on-screen pointer, the speed of the pointer, and so on.
To configure the touchpad, go to Settings  Devices  Mouse & touchpad
(in Windows 10) or Control Panel  Mouse (in Windows 7).

21
Using the Touchscreen (Optional)
NOTE: You can press Fn+F8 to toggle the touchscreen function on or off.

CAUTION: Do not use a sharp object such as a ballpoint pen or pencil on the
touchscreen. Doing so may damage the touchscreen surface. Use your finger
or the included stylus.

Select models have a capacitive touchscreen. This type of touchscreen

responds to objects that have conductive properties, such as fingertips and a
capacitive-tipped stylus. You can navigate on the screen without using a
keyboard, touchpad, or mouse.
You can change the touchscreen sensitivity settings to suit your scenario.
Double-tap the Touch Screen Mode shortcut on Windows desktop to open
the settings menu and select one of the options (as shown below).

Select this if you prefer using Select this if you are using the
fingertips. Also, select this stylus. (You must use the one
when raindrops are falling supplied with your model.)
on the screen and should be
rejected as input. Select this if you are wearing gloves
(referring to warm gloves or work gloves,
not referring to touchscreen-capable gloves).

NOTE: If liquid is spilled on the touchscreen causing a wet area, the area will
stop responding to any inputs. For the area to function again, you must dry it.

The following table shows how you use the touchscreen to obtain equivalent
mouse functions.

Equivalent
Term/Action
Mouse Function
Tap: Touch the screen once. Click/Point
Double-tap: Touch the screen twice rapidly. Double-click
Tap and hold: Tap and hold until a popup menu appears. Right-click

22
 Equivalent
Term/Action
Mouse Function
Drag: Hold the stylus (or finger) on the screen and drag Drag
across the screen until reaching your destination.

Using Multi-touch Gestures

You can interact with your computer by placing two fingers on the screen.
The movement of the fingers across the screen creates “gestures,” which
send commands to the computer. Here are the multi-touch gestures that you
can use:

Actions
Gestures Descriptions
( = finger down; = finger up)
Pan Use panning to see
(Scroll) another part of a page
that has scroll bars.

or
Drag 1 or 2 fingers up or down.
Zoom Use zooming to make
(Pinch) an item (a photo for
example) on the screen
larger or smaller. The
gesture works in
applications that
Move two fingers apart/toward each
support mouse wheel
other.
zooming.
Rotate Use rotating to move a
picture or other item
on the screen in a
circular direction
or (clockwise or counter-
clockwise). The gesture
Move two fingers in opposing works in applications
directions. that support the
-or-
specific gesture.
Use one finger to pivot around
another.

23
 Actions
Gestures Descriptions
( = finger down; = finger up)
Press Use press and tap to
and Tap access the shortcut
menu.

Press on target and tap using a

second finger.
Two- The function is defined
finger by applications that
Tap support the specific
gesture.

Tap two fingers at the same time

(where the target is in the midpoint
between the fingers).
Flicks Flick left or right to
navigate back and
forward in a browser
and other applications.
The gesture works in
most applications that
Make quick drag gestures in the support back and
desired direction. forward.

24
Using the Tether (Optional)
You can purchase a stylus and tether for your computer model. Use the
tether to attach the stylus to the computer.
1. Insert one of the tether’s loop ends through the hole of the stylus (as
indicated by  below). Then, insert the other end through the first loop
(as indicated by  below) and pull it tight.

2. Insert the other loop end to the hook on the computer (as indicated by
 below). Then, insert the stylus end through the loop (as indicated by
 below) and pull it tight.

3. When not in use, store the stylus in the stylus slot.

CAUTION: Be careful the tether does not get in the way when you open or
close the DVD tray (if your model has a DVD drive) and when you connect
the computer to the office or vehicle dock.

25
Using the Quick Buttons
The Quick Buttons allow you to quickly start a program or activate a
function.

Button Description Remarks

P1 Toggles Blackout mode on or off. Default
In Blackout mode, the LCD backlight, keyboard/button function
backlight, and LED indicators are all turned off; and
the sound is muted.
To bring the computer out of Blackout mode, press
the same button again or the power button.
Can start a program based on your settings. (See Alternative
“Quick Button Definition Utility” in Chapter 6 for functions
more information.)
Can serve as “Emergency” button if set accordingly in
the BIOS Setup program. (For setup information, see
“Advanced Menu” in Chapter 5.)
P2 Toggles the sunlight-readable mode on or off. Default
In sunlight-readable mode, the LCD brightness is function
increased to the highest level. The mode automatically
ends when the brightness setting is changed, the
computer resumes from Sleep/Hibernation mode, or
the computer is restarted.

26
Button Description Remarks
P2 Selects an ECO mode. (For setup information, see Alternative
“Advanced Menu” in Chapter 5.) functions
Pressing the button brings up the ECO menu as shown
below:

ECO Menu
ECO Off
Quick Mode
Power Saving
Work Mode

Select a mode before the ECO menu disappears. You

can select a mode by pressing the same button or the
arrow key. The ECO mode will return to the default
Off setting when AC power is connected, any power
related setting is changed, the computer resumes
from Sleep/Hibernation mode, or the computer is
restarted.
Each ECO mode (Quick, Power Saving, or Work) is a
combination of power settings that results in
different power consumptions. (You can use the
G-Manager program to configure the ECO modes. See
“G-Manager” in Chapter 6.)
NOTE: The button works only when using battery
power.
Can start a program according to your settings. (See
“Quick Button Definition Utility” in Chapter 6 for
more information.)

27
Using Network and Wireless
Connections
Using the LAN
The internal 10/100/1000Base-T LAN (Local Area Network) module allows you
to connect your computer to a network. It supports data transfer rate up to
1000 Mbps.

Select models have a second LAN module so you can connect to two networks
at the same time.

LAN2

NOTE: LAN2 module implements DSM (Deep Slumber Mode) to save battery
power. Power is supplied to the LAN module only when the LAN cable is
connected. This means the LAN module will not appear in Windows’ Device
Manager if the LAN cable is not connected and will appear if the cable is
connected.

28
Using the WLAN
The WLAN (Wireless Local Area Network) module supports IEEE 802.11ac,
compatible with 802.11a/b/g/n.

NOTE: Do not block the antenna area.

WLAN WLAN
auxiliary antenna main antenna

Turning On/Off the WLAN Radio

To turn on the WLAN radio:
1. Make sure that the Airplane mode is switched off. You can control the
Airplane mode using one of the below methods.

• Press Fn+F1.
• For Windows 10: Click  Settings  Network & Internet 
Airplane mode. Slide the Airplane mode switch to the Off position.
2. If you have previously turned off the WLAN radio, use one of the below
methods to turn it on.

• For Windows 10: Click  Settings  Network & Internet  Wi-Fi.

Slide the Wi-Fi switch to the On position.

• For Windows 7: Use either Windows Mobility Center or Getac Quick

Bar. To open Getac Quick Bar, right-click the Getac Utility icon on
Windows taskbar and select Quick Bar. Click the WLAN button in the
Quick Bar (an X over the button means the radio is currently off).

29
To turn off the WLAN radio:
You can turn off the WLAN radio the same way you turn it on.
If you want to quickly turn off all wireless radio, simply switch on Airplane
mode.

Connecting to a WLAN Network

1. Make sure that the WLAN function is enabled (as described above).
2. For Windows 10: Click the network icon in the lower right of the task
bar.
For Windows 7: Click the Wireless Network icon on the taskbar. (An
orange light in the icon indicates connections are available.)
3. In the list of available wireless networks, click a network, and then click
Connect.
4. Some networks require a network security key or passphrase. To connect
to one of those networks, ask your network administrator or Internet
service provider (ISP) for the security key or passphrase.
For more information on setting a wireless network connection, refer to
Windows online help.

NOTE: You can use Intel® PROSet Wireless to take full advantage of the Wi-Fi
capabilities of your computer. See the Help of the utility for instructions.

30
Using the Bluetooth Feature
The Bluetooth technology allows short-range wireless communications
between devices without requiring a cable connection. Data can be
transmitted through walls, pockets and briefcases as long as two devices are
within range.
NOTE: Do not block the antenna area.

Bluetooth Bluetooth
auxiliary antenna main antenna

Turning On/Off the Bluetooth Radio

To turn on the Bluetooth radio:
1. Make sure that the Airplane mode is switched off. You can control the
Airplane mode using one of the below methods.
• Press Fn+F1.
• For Windows 10: Click  Settings  Network & Internet 
Airplane mode. Slide the Airplane mode switch to the Off position.
2. If you have previously turned off the Bluetooth radio, use one of the
below methods to turn it on.
• For Windows 10: Click  Settings  Devices  Bluetooth. Slide
the Bluetooth switch to the On position.

• For Windows 7: Use Getac Quick Bar. To open Getac Quick Bar,
right-click the Getac Utility icon on Windows taskbar and select
Quick Bar. Click the Bluetooth button in the Quick Bar (an X over the
button means the radio is currently off).

31
To turn off the Bluetooth radio:
You can turn off the Bluetooth radio the same way you turn it on.
If you want to quickly turn off all wireless radio, simply switch on Airplane
mode.

Connecting to another Bluetooth Device

1. Make sure that the Bluetooth function is enabled (as described above).
2. Make sure that the target Bluetooth device is turned on, discoverable
and within close range. (See the documentation that came with the
Bluetooth device.)

3. For Windows 10: Click  Settings  Devices Bluetooth.

For Windows 7: Right-click the Bluetooth icon on Windows taskbar.

Click Add a Device.
4. Select the device you want to connect from the search results.
5. Depending on the type of Bluetooth device that you want to connect to,
you will need to enter the pertinent information.
For detailed information on using the Bluetooth feature, see Windows’
online Help.

32
Using the WWAN Feature (Optional)
A WWAN (Wireless Wide Area Network) uses mobile telecommunication
cellular network technologies to transfer data. The WWAN module of your
computer supports 3G and 4G LTE.

NOTE:
 Your model only supports data transmission; voice transmission is not
supported.
 Do not block the antenna area.

WWAN WWAN
auxiliary antenna main antenna

Installing a SIM Card

1. Turn off the computer and disconnect the AC adapter.
2. Open the cover of the SIM card slot.
3. Insert the SIM card into the slot. Make sure the golden contact area on
the card is facing upward and the beveled corner on the SIM card facing
inward.

4. Close the cover.

33
Turning On/Off the WWAN Radio
To turn on the WWAN radio:
1. Make sure that the Airplane mode is switched off. You can control the
Airplane mode using one of the below methods.

• Press Fn+F1.
• For Windows 10: Click  Settings  Network & Internet 
Airplane mode. Slide the Airplane mode switch to the Off position.
2. If you have previously turned off the WWAN radio, use one of the below
methods to turn it on.

• Use the WWAN utility.

• For Windows 10: Click  Settings  Network & Internet 
Airplane mode. Slide the Cellular switch to the On position.
• For Windows 7: Use Getac Quick Bar. To open Getac Quick Bar,
right-click the Getac Utility icon on Windows taskbar and select
Quick Bar. Click the WWAN button in the Quick Bar (an X over the
button means the radio is currently off).

To turn off the WWAN radio:

You can turn off the WWAN radio the same way you turn it on.
If you want to quickly turn off all wireless radio, simply switch on Airplane
mode.

34
Setting up a WWAN Connection
1. Make sure that the SIM card is inserted and the WWAN function is
enabled (as described above).
2. Start the WWAN utility software (Skylight).
3. You need to configure the software to match your mobile network
operator.

Select the button to open the User Options window.

4. Select Firmware and pull down the list of mobile network operators.

35
5. From the list, select the name that matches your operator and firmware.

• For the US region, EM/MC7355 firmware is required. The supported

operators include ATT, Bell, Roger, Sprint, Telus, and Verizon. If your
operator is not one of them, select Generic_US_7355 in the list.
• For the EMEA (Europe, the Middle East, and Africa) and APAC (Asia
Pacific) regions, EM/MC7305 firmware is required. The supported
operators include Orange, Swisscom, Telefonica, Telstra, and
Vodafone. If your operator is not one of them, select
Generic_EMEA_APAC_7305 in the list.
6. Select OK to start configuring mobile broadband device. A message bar
appears on the screen to show the progress. Wait till the configuration is
completed.
CAUTION: Do not perform other tasks or shut down the computer during
the configuration process.

7. After the configuration, you can use WWAN connections. For more
information, see the online help of the software.

36
Using the DVD Drive (Optional)
Select models have a Super Multi drive. The drive can read from and write to
CD, DVD+, DVD- and DVD-RAM media.

CAUTION:
 When inserting a disc, do not use force.
 Make sure that the disc is correctly inserted into the tray, and then close
the tray.
 Do not leave the drive tray open. Also, avoid touching the lens in the
tray with your hand. If the lens becomes dirty, the drive may malfunction.
 Do not wipe the lens using materials with rough surface (such as paper
towel). Instead, use a cotton swab to gently wipe the lens.

FDA regulations require the following statement for all laser-based devices:
“Caution, Use of controls or adjustments or performance of procedures
other than those specified herein may result in hazardous radiation
exposure.”

NOTE: The DVD drive is classified as a Class 1 laser product. This label is
located on the DVD drive.

NOTE: This product incorporates copyright protection technology that is

protected by method claims of certain U.S. patents and other intellectual
property rights owned by Macrovision Corporation and other rights owners.
Use of this copyright protection technology must be authorized by
Macrovision Corporation, and is intended for home and other limited
viewing uses only unless otherwise authorized by Macrovision Corporation.
Reverse engineering or disassembly is prohibited.

37
Inserting and Removing a Disc
CAUTION (for models having the touchscreen feature): If the stylus tether is
attached to the computer, be careful the tether does not get in the way
when you open or close the DVD tray.

Follow this procedure to insert or remove a disc:

1. Turn on the computer.
2. Press the eject button and the DVD tray will slide out partially. Gently
pull on it until it is fully extended.
3. To insert a disc, place down the disc in the tray with its label facing up.
Slightly press the center of the disc until it clicks into place.

Eject button

To remove a disc, hold the disc by its outer edge and lift it up from the
tray.
4. Gently push the tray back into the drive.

NOTE: In the unlikely event that you are unable to release the drive tray by
pressing the eject button, you can manually release the disc. (See “DVD
Drive Problems” in Chapter 8.)

38
Using the GPS Feature (Optional)
GPS (Global Positioning System) technology allows you to pinpoint the
geographic location of the computer and use the data for navigational and
other purposes.

NOTE:
 You need to install third-party software to take full advantage of the
GPS feature.
 Do not block the antenna area.

GPS antenna

You can view GPS information by running the G-Manager program and
selecting the GPS Status tab.

39
Using the Fingerprint Scanner
(Optional)
CAUTION:
 For optimal performance, both the scanning surface and the finger
should be clean and dry. Clean the scanning surface when needed. You
can use adhesive tape to remove dirt and oil from the scanner surface.
 It is not recommended that you use the fingerprint scanner in a below-
freezing temperature. The moisture on your finger can freeze to the
scanner’s metal surface when you touch it, resulting in a failed operation.
Besides, touching freezing metal with your finger can cause frostbite.

The fingerprint scanner (if your model has the feature) provides a strong
authentication mechanism based on fingerprint recognition. You can log on
to Windows and dismiss the lock screen with an enrolled fingerprint instead
of a password.

Fingerprint scanner

Enrolling a Fingerprint
NOTE: You can enroll a fingerprint only after creating a password for the
Windows user account.

For Windows 10
1. Click  Settings Accounts  Sign-in options.
2. On the right side under Fingerprint, click Set up.

40
3. Follow the onscreen instructions to complete.

For Windows 7
1. Log in to Windows as the user whose fingerprint is to be enrolled.
2. Double-click iMD Fingerprint Reader on Windows desktop.
3. In the fingerprint configuration menu, click Add another.

4. You will be asked to enter the password of the selected user. Enter the
password and click OK.

5. Place any finger of your choice on the scanner surface. Keep the finger
still until you’re asked to lift your finger and repeat the action again.
Several scans of the fingerprint are required.
NOTE: Place your finger in a natural position that matches the way you
normally hold your device.

6. When completed, click Finish.

41
NOTE: For detailed information on the program, see the program’s online
help.

Fingerprint Login
NOTE:
 The fingerprint login process can take a while. This is because the system
has to check hardware devices and security configuration before
initiating the fingerprint scanner.
 The fingerprint scanner has 360-degree readability. You can place your
finger in any orientation for the scanner to recognize an enrolled
fingerprint.

With an enrolled fingerprint, the user can log on by tapping the Fingerprint
option in Windows login screen and then placing the finger on the scanner.
The user can also dismiss the lock screen with the fingerprint.
If fingerprint login attempts fail three times, you will be switched to
password login.

42
Using the Contactless Smart Card
Reader (Optional)
Select models have a contactless smart card reader module. When an RFID/NFC
card is placed within range of the antenna (≤ 4 cm), the reader can:
 Read/write RFID (Radio Frequency Identification) tags
 Read NFC (Near Field Communication) tags
The module supports ISO15693, ISO14443A/B, Felica, and Mifare standards.

Contactless smart
card reader
antenna area

NOTE:
 For optimal results when reading an RFID/NFC tag, have the tag face the
antenna in the same orientation as indicated by the icon on the exterior
of the computer.
 When not using an RFID/NFC card, do not leave it within or near the
antenna area.
 For enhanced applications and customization of the module, contact
your authorized Getac dealer.
 The NFC reader requires specialized applications. For further
information, ask your system administrator.

43
Chapter 3

Managing Power
Your computer operates either on external AC power or on internal battery
power.
This chapter tells you how you can effectively manage power. To maintain
optimal battery performance, it is important that you use the battery in the
proper way.

44
AC Adapter
CAUTION:
 The AC adapter is designed for use with your computer only. Connecting
the AC adapter to another device can damage the adapter.
 The AC power cord supplied with your computer is for use in the country
where you purchased your computer. If you plan to go overseas with the
computer, consult your dealer for the appropriate power cord.
 When you disconnect the AC adapter, disconnect from the electrical outlet
first and then from the computer. A reverse procedure may damage the
AC adapter or computer.
 When unplugging the connector, always hold the plug head. Never pull
on the cord.

The AC adapter serves as a converter from AC (Alternating Current) to DC

(Direct Current) power because your computer runs on DC power, but an
electrical outlet usually provides AC power. It also charges the battery pack
when connected to AC power.
The adapter operates on any voltage in the range of 100~240 V AC.

45
Battery Pack
The battery pack is the internal power source for the computer. It is
rechargeable using the AC adapter.
The operating time of a fully charged battery pack depends on how you are
using the computer. When your applications often access peripherals, you
will experience a shorter operating time.
NOTE: Care and maintenance information for the battery is provided in the
“Battery Pack Guidelines” section in Chapter 7.

Charging the Battery Pack

NOTE:
 Charging will not start if the internal temperature of the battery pack is
below 0 °C (32 °F) or above 50 °C (122 °F); the charging process will stop
if the internal temperature of the battery pack gets above 60 °C (140 °F).
To avoid damaging the battery under this situation, disconnect the AC
adapter and wait for the battery to return to room temperature before
charging again.
 During charging, do not disconnect the AC adapter before the battery
has been fully charged; otherwise you will get a prematurely charged
battery.
 The battery has a high temperature protection mechanism which limits
the maximum charge of the battery to 80% of its total capacity in the
event of high temperature conditions. In such conditions, the battery
will be regarded as fully charged at 80% capacity.
 The battery level may automatically lessen due to the self-discharge
process (0.21 % per day), even when the battery pack is fully charged
(100 %). This happens no matter if the battery pack is installed in the
computer.

To charge the battery pack, connect the AC adapter to the computer and an
electrical outlet. The Battery Indicator ( ) on the computer glows amber
to indicate that charging is in progress.
You are advised to keep the computer power off while the battery is being
charged. When the battery is fully charged, the Battery Indicator lights
green.

46
It takes approximately2.5 to 3 hours to fully charge one battery pack. For
models having both the main battery pack and second battery pack, the two
are charged in parallel.

CAUTION: After the computer has been fully recharged, do not immediately
disconnect and reconnect the AC adapter to charge it again. Doing so may
damage the battery.

Initializing the Battery Pack

You need to initialize a new battery pack before using it for the first time or
when the actual operating time of a battery pack is much less than expected.
Initializing is the process of fully charging, discharging, and then charging. It
can take several hours.
A software tool called “Gauge Reset” is provided for the purpose. Use the
G-Manager program and select the Battery tab to find the tool.

Checking the Battery Level

NOTE: Any battery level indication is an estimated result. The actual operating
time can be different from the estimated time, depending on how you are
using the computer.

You can find the battery icon on the Windows taskbar (lower-right corner).
The icon shows the approximate battery level.
For models having both the main battery pack and second battery pack, the
two are discharged in parallel.

Battery Low Signals and Actions

The battery icon changes appearance to display the current state of the battery.

Battery Icon
Battery Level Description
Windows 10 Windows 7

Discharging The icon shows the charge remaining in

10-percent increments until the charge
reaches the low-battery level.

47
 Battery Icon
Battery Level Description
Windows 10 Windows 7

Low The battery charge has reached the low-

battery level.
Critically The battery charge has reached the critical
low battery level. By default, Windows will
display a notification and put your computer
into Hibernation.

When the battery is low, the computer’s Battery Indicator ( ) also blinks
red to alert you to take actions.
Always respond to low-battery by connecting the AC adapter, placing your
computer in Hibernation mode, or turning off the computer.

Replacing the Battery Pack

CAUTION:
 There is danger of explosion if the battery is incorrectly replaced. Replace
the battery only with the computer manufacturer’s optional battery
packs. Discard used batteries according to the dealer’s instructions.
 Do not attempt to disassemble the battery pack.

1. Turn off the computer and disconnect the AC adapter.

Skip this step if you are hot swapping the battery pack. (See “Hot
Swapping the Battery Pack (Optional)” for more information.)
2. Carefully place the computer upside down.
3. Locate the battery pack you want to remove ( on all models or
on select models).

4. Slide the battery latch to the unlocked position ( ) () and hold it
there. Meanwhile, grasp the edge of the battery pack using the other
hand and pull it out of the bay ().

48
5. Noting the orientation, insert the new battery pack all the way into the
bay. The battery latch should be engaged in the locked position ( ).

49
Hot Swapping the Battery Pack (Optional)
“Hot swapping” means you can safely replace the battery pack without
shutting down while your computer is running on battery power. This can be
done if your computer has another battery power source.
In addition to the main battery pack, select models have extra(s) which can
be one of the below configurations:
 Bridge battery (internal component, not user accessible)
 Second battery pack ( occupying the multi-purpose bay, user
accessible)
 Bridge battery and second battery pack

Hints and Reminders

See “Replacing the Battery Pack” for replacement instructions and note the
following hints and reminders on hot swapping:
 Make sure the battery pack to be installed is charged.
 The appropriate temperature range for hot swapping the battery pack is
between -21°C (-5.8 °F) and 55 °C (131 °F).
 Check the Battery Hot Swapping Indicator after removing a battery pack.
Replace the battery pack only when the indicator lights in green. A red
light means there is not enough extra power for you to safely hot swap
the battery pack.

 Once a battery pack is removed, the display brightness level will be fixed
at a low level and cannot be adjusted.
 If a charged battery pack is not inserted within 2 minutes, the Battery
Hot Swapping Indicator blinks in red and the computer enters
Hibernation mode.

50
 After removing the battery pack, do not connect and immediately
disconnect the AC adapter. This will shut down the computer

About the Bridge Battery

For models having the bridge battery:
 The bridge battery is not user-replaceable and is invisible to the
operating system. It never functions as the power source as long as the
battery pack is installed.
 The bridge battery is charged by external AC power if the AC adapter is
connected.

51
Power-Saving Tips
Aside from enabling your computer’s power saving mode, you can do your
part to maximize the battery’s operating time by following these suggestions.
 Do not disable Power Management.
 Decrease the LCD brightness to the lowest comfortable level.
 Shorten the length of time before Windows turn off the display.
 When not using a connected device, disconnect it.
 Remove the card (such as smart card, ExpressCard, or PC card) if not using
it.
 Turn off the wireless radio if you are not using the wireless module (such
as WLAN, Bluetooth, or WWAN).
 Turn off the computer when you are not using it.

52
Chapter 4

Expanding Your
Computer
You can expand the capabilities of your computer by connecting other
peripheral devices.
When using a device, be sure to read the instructions accompanying the
device together with the relevant section in this chapter.

53
Connecting Peripheral Devices
Connecting a USB Device
Your computer has three USB 3.0 ports and one USB 2.0 port for connecting
USB devices, such as a digital camera, scanner, printer, modem, and mouse.

USB 3.0

USB 2.0

NOTE: Select models have a PowerShare USB port. If needed, you can
change the settings and use this port as a standard USB 2.0 port. (See the
next section for more information.)

54
Connecting a Device for USB Charging
(Optional)
Select models have a PowerShare USB port ( ). You can use this port to
charge mobile devices even when the computer is in power-off, sleep, or
hibernation state.

A connected device is charged by either external power (if the AC adapter is

connected) or by the computer’s battery (if the AC adapter is not connected).
In the latter case, charging will stop when the battery level gets low (20%
capacity).
The USB charging feature is enabled by default. You can enable/disable the
feature by running the G-Manager program and selecting the PowerShare
USB tab. When disabled, the PowerShare USB port functions as a standard
USB 2.0 port.

Notes and Cautions on USB Charging

 Before connecting a device for charging, make sure the device works
with the USB charging feature.
 Connect a device directly to this port. Do not connect via a USB hub.
 After resuming from sleep or hibernation, the computer may not detect
the connected device. If this happens, try disconnecting and reconnecting
the cable.
 USB charging will stop in the following situations.
– You shut down the computer by pressing the power button for more
than 5 seconds
– All power (AC adapter and battery pack) is disconnected and then
reconnected during power-off state.
 For USB devices which do not require charging, connect them to other
USB ports on your computer.

55
Connecting a Monitor
If you want the benefits of a larger display screen with higher resolution,
you can connect an external display monitor to your computer.
Your computer has an HDMI connector. HDMI (High-Definition Multimedia
Interface) is an audio/video interface that transmits uncompressed digital
data and therefore delivers true HD quality.

Select models have a VGA connector.

The connected device should respond by default. If not, you can switch the
display output by pressing the Fn+F5 hot keys. (You can also change the
display through Windows Control Panel.)

56
Connecting a Serial Device (Optional)
Select models have one or two RS232 serial ports for connecting a serial
device.

COM1

COM2

Connecting an Audio Device

For higher audio quality, you can send sound through an external audio
device.
The audio combo connector is the “4-pole TRRS 3.5mm” type (Apple iPhone
Recessed) so you can connect a compatible headset microphone.

SAFETY WARNING:
To prevent possible hearing damage, do not listen at high volume levels for
long periods.

57
Using Storage and Expansion
Cards
Using Storage Cards
NOTE: You can use only storage cards. Your card reader does not support
cards with I/O (input/output) functions such as a wireless network card or
Bluetooth card.

Your computer has a storage card reader. The card reader is a small drive for
reading from and writing to removable storage cards (or called memory
cards). The reader supports SD (Secure Digital) and SDXC (Secure Digital
eXtended Capacity) cards.
To insert a storage card:
1. Locate the SD card reader on the right side of the computer and open
the cover.
2. Align the card with its connector pointing to the slot and its label facing
up. Slide the card into the slot until it reaches the end.

3. Close the cover.

4. Windows will detect the card and assign it a drive name.
To remove a storage card:
1. Open File Explorer and click Computer.
2. Right-click the drive with the card and select Eject.
3. Slightly push the card to release and then pull it out of the slot.
4. Close the cover.

58
Using Smart Cards
Your computer has a smart card reader. With an embedded microcontroller,
smart cards have the unique ability to store large amounts of data, carry out
their own on-card functions (e.g., encryption and mutual authentication),
and interact intelligently with a smart card reader.
To insert a smart card:
1. Locate the smart card slot on the right of the computer and open the
cover.
2. Slide the smart card, with its label and embedded computer chip facing
up into the slot.

3. Close the cover.

To remove a smart card:
1. Make sure that the third-party smart card software is not accessing the
smart card.
2. Pull the card out of the slot.
3. Close the cover.

59
Using ExpressCards (Optional)
Select models have an ExpressCard slot. The ExpressCard slot can accommodate
a 54 mm (ExpressCard/54) or 34 mm (ExpressCard/34) wide ExpressCard.
Typical ExpressCards support a very extensive range of applications including
memory, wired and wireless communication cards, and security devices.
To insert an ExpressCard:
1. Locate the ExpressCard slot on the left side of the computer.
2. Slightly push the dummy card to release and then pull it out of the slot.
3. Slide the ExpressCard, with its label facing up, all the way into the slot
until the rear connectors click into place.

To remove an ExpressCard:

1. Double-click the Safely Remove Hardware icon found on the Windows

taskbar and the Safely Remove Hardware window appears on screen.
2. Select (highlight) the ExpressCard from the list to disable the card.
3. Slightly push the card to release and then pull it out of the slot.
4. Replace the dummy card.

60
Using PC Cards (Optional)
Select models have a PC card slot. The PC card slot supports type II card and
CardBus specifications.
To insert a PC card:
1. Locate the PC card slot on the left side of the computer.
2. Slide the PC card, with its label facing up, into the slot until the eject
button pops out.

Eject button

To remove a PC card:

1. Double-click the Safely Remove Hardware icon found on the Windows

taskbar and the Safely Remove Hardware window appears on screen.
2. Select (highlight) the PC card from the list to disable the card.
3. Push the eject button and the card will slide out slightly.
4. Pull the card out of the slot.

61
Changing or Replacing
Replacing the Hard Disk Drive
1. Turn off the computer and disconnect the AC adapter.
2. Carefully place the computer upside down.
3. Locate the hard disk drive.

4. Slide the hard disk drive latch to the unlocked position ( ) () and
hold it there. Meanwhile, grasp the edge of the hard disk drive using the
other hand and pull it out of the bay ().

5. Noting the orientation, insert the new hard disk drive all the way into the
bay. The hard disk drive latch should be engaged in the locked position
( ).

62
Chapter 5

Using BIOS Setup

BIOS Setup Utility is a program for configuring the BIOS (Basic Input/ Output
System) settings of the computer. BIOS is a layer of software, called firmware,
that translates instructions from other layers of software into instructions
that the computer hardware can understand. The BIOS settings are needed
by your computer to identify the types of installed devices and establish
special features.
This chapter tells you how to use the BIOS Setup Utility.

63
When and How to Use
You need to run BIOS Setup Utility when:
 You see an error message on the screen requesting you to run BIOS
Setup Utility.
 You want to restore the factory default BIOS settings.
 You want to modify some specific settings according to the hardware.
 You want to modify some specific settings to optimize the system
performance.
To run BIOS Setup Utility:

1. For Windows 10 models: Click  Settings  Update & security 

Recovery. Under Advanced startup, click Restart now. In the boot
options menu, click Troubleshoot  Advanced options  UEFI Firmware
Settings. Click Restart. In the next menu that appears, use the arrow key
to select Setup Utility and press Enter.
For Windows 7 models: Press the F2 key when the prompt appears on
the screen during system startup.
2. The BIOS Setup Utility main screen appears.
In general, you can use the arrow keys to move around and + / – keys to
change the setup values. Keyboard information can be found at the
bottom of the screen.
NOTE:
 The actual setting items on your model may differ from those described
in this chapter.
 The availability of some setting items depends on the Windows version
your computer is running.

64
Menu Descriptions
Information Menu
The Information menu contains the basic configuration information of the
system. There are no user-definable items in this menu.

NOTE: The “Asset Tag” information appears when you have entered the
asset number for this computer using the asset management program. The
program is provided in the Asset tag folder of the Driver disc.

Main Menu
The Main menu contains the various system settings.
 System Date sets the system date.
 System Time sets the system time.
 OS Select specifies which version of Windows your computer is running.
 Legacy USB Support enables or disables the system’s support for Legacy
USB device in DOS mode. (for Windows 7 only)
 PXE Boot sets the PXE boot to UEFI or Legacy. PXE (Preboot eXecution
Environment) is an environment to boot computers using a network
interface independently of data storage devices or installed operating
systems.
 Internal Numlock sets if the Num Lock function of the built-in keyboard
can work. When set to Enabled, you can press Fn + Num LK to activate
the numeric keypad, which is embedded in the typewriter keys. When set
to Disabled, Num Lock does not work. In this case, you can still press Fn +
a letter key to enter a number.

65
Advanced Menu
The Advanced menu contains the advanced settings.
 Wake Up Capability specifies events for waking up the system from S3
(Sleep) state.
Any-key Wake Up From S3 State allows any key to wake up the system
from S3 (Sleep) state.
USB Wake Up From S3 allow a USB device activity to wake up the system
from S3 (Sleep) state.
 System Policy allows you to choose between Performance and Balance. If
battery life is your first priority, select Balance. If you need system
performance more than battery life, select Performance.
 AC Initiation sets if connecting AC power will automatically start or
resume the system.
 Active Management Technology Support (This item appears only on
models supporting vPro.)
Intel AMT Support enables or disables Intel® Active Management
Technology BIOS extension execution. AMT allows the system
administrator to access an AMT featured computer remotely.
Intel AMT Setup Prompt determines whether the prompt for entering
Intel AMT Setup appears or not during POST. (This item only appears
when the previous item is set to Enabled.)
 Virtualization Technology Setup sets Virtualization Technology
parameters.
Intel(R) Virtualization Technology enables or disables Intel® VT (Intel
Virtualization Technology) feature which provides hardware support for
processor virtualization. When enabled, a VMM (Virtual Machine
Monitor) can utilize the additional hardware virtualization capabilities
provided by this technology.
Intel(R) VT for Directed I/O (VT-d) enables or disables VT-d (Intel®
Virtualization Technology for Directed I/O). When enabled, VT-d helps
enhance Intel platforms for efficient virtualization of I/O devices.
 Graphic Setup sets graphics related options.
DVMT Pre-Allocated sets the amount of pre-allocated (fixed) graphics
memory for use by the internal graphics device.

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 Button Setup
P1 Function specifies the P1 quick button function to one of these
options:
– Blackout (See “Using the Quick Buttons” in Chapter 2 for more
information.)
– Quick Btn (See “Quick Button Definition Utility” in Chapter 6 for more
information.)
– Emergency Btn (“Emergency button” only works with customized
applications that support the specific button.)
P2 Function specifies the P2 quick button function to one of these
options:
– SunLight (See “Using the Quick Buttons” in Chapter 2 for more
information.)
– ECO (See “Using the Quick Buttons” in Chapter 2 for more information.)
– Quick Btn (See “Quick Button Definition Utility” in Chapter 6 for more
information.)
 HDD Preheat keeps the hard disk drive’s temperature above 5oC (41oF)
during system shutdown period as long as external AC power is connected.
When set to Enabled, the optional heater will automatically turn on if the
hard disk drive’s temperature drops below 5oC (41oF). (The availability of
this item depends on your model.)
 Device Configuration enables or disables several hardware components.
The items available for setting depend on your model.

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Security Menu
The Security menu contains the security settings, which safeguard your
system against unauthorized use.

NOTE:
 You can set the user password only when the supervisor password has
been set.
 If both the administrator and user passwords are set, you can enter any
of them for starting up the system and/or entering BIOS Setup. However,
the user password only allows you to view/change the settings of certain
items.
 A password setting is applied right after it is confirmed. To cancel a
password, leave the password empty by pressing the Enter key.

 Set Supervisor/User Password sets the supervisor/user password. You can

set the supervisor/user password to be required for starting up the
system and/or entering BIOS Setup.
 Password on Boot allows you to enable or disable the entering of
password for booting up your system.
 Secure Boot Configuration You can access this item only after setting the
Supervisor Password.
Secure Boot enables or disables Secure Boot. Secure Boot is a feature
that helps prevent unauthorized firmware, operating systems, or UEFI
drivers from running at boot time.
Delete all Security Boot keys deletes all secure boot variables.
Restore Factory Defaults resets secure boot variables to manufacturing
defaults.
 Set HDD 0 User Password sets the password for locking the Primary
Master hard disk drive. After setting a password, the hard disk drive can
only be unlocked by the password no matter where it is installed.
 TPM Setup Menu sets various TPM parameters.
TPM Support enables or disables TPM support. TPM (Trusted Platform
Module) is a component on your computer’s mainboard that is specifically
designed to enhance platform security by providing a protected space for
key operations and other security critical tasks.
Change TPM State allows you to select between No Change and Clear.

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 Intel Trusted Execution Technology enables utilization of additional
hardware capabilities provided by Intel® Trusted Execution Technology.

Boot Menu
The Boot menu sets the sequence of the devices to be searched for the
operating system.
Press the arrow key to select a device on the boot order list and then press
+/– key to change the order of the selected device.
The [X] sign after a device name means the device is included in the search.
To exclude a device from the search, move to the [X] sign of the device and
press Enter.

Exit Menu
The Exit menu displays ways of exiting BIOS Setup Utility. After finishing
with your settings, you must save and exit so that the changes can take
effect.
 Exit Saving Changes saves the changes you have made and exits BIOS
Setup Utility.
 Exit Discarding Changes exits BIOS Setup Utility without saving the
changes you have made.
 Load Setup Defaults loads the factory default values for all the items.
 Discard Changes restores the previous values for all the items.
 Saves Changes saves the changes you have made.

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Chapter 6

Using Getac Software

Getac software includes application programs for specific computer
components and utility programs for overall management.
This chapter briefly introduces the programs.

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G-Manager
G-Manager is a unified user interface utility that allows you to view,
manage, or configure your computer features.
With G-Manager, you can perform all or some of the tasks listed below.
 View system information.
 Check the battery status and configure the battery.
 Configure ECO modes (or called power profiles).
 Set the touchscreen sensitivity mode.
 Enable PowerShare USB feature.
 Set if a warning message will appear when a connected docking station
is removed unexpectedly.
 Enable the use of external GPS/WWAN/WLAN antenna signal.
 Monitor the system.
 View the GPS information.
Right-click the Getac Utility icon located on Windows taskbar and select
G-Manager to start the program. The G-Manager window appears,
containing several tabs.
NOTE: Depending on your model, the actual items and information
appearing on the screen may differ from those shown in this manual.

71
 Help

For detailed information on the program, see the program’s online help.

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Quick Button Definition Utility
The P1 and P2 buttons have pre-assigned functions. You can re-define the
button following this procedure:
1. Run BIOS Setup program to select Quick Btn for the P1 Function or P2
Function item under the Advanced menu. (See “Advanced Menu” in
Chapter 5.) Save and exit the program.
2. Right-click the Getac utility icon on the Windows taskbar and select
Quick Button Definition.

3. The following window appears. By default, P1 is assigned to G-Manager

and P2 to Internet Explorer.

To assign a program to a button, click the Open button .

4. In the Open dialog box, browse to the destination folder and select the
desired program file. Then, click Open to complete.

73
5. A matching program icon will appear in the settings window.
NOTE: You can restore the quick buttons to the default settings by clicking
Get Default.

74
Chapter 7

Care and Maintenance

Taking good care of your computer will ensure a trouble-free operation and
reduce the risk of damage to your computer.
This chapter gives you guidelines covering areas such as protecting, storing,
cleaning, and traveling.

75
Protecting the Computer
To safeguard the integrity of your computer data as well as the computer
itself, you can protect the computer in several ways as described in this
section.

Using an Anti-Virus Strategy

You can install a virus-detecting program to monitor potential viruses that
could damage your files.

Using the Cable Lock

You can use a Kensington-type cable lock to protect your computer against
theft. The cable lock is available in most computer stores.
To use the lock, loop the lock cable around a stationary object such as a
table. Insert the lock to the Kensington lock hole and turn the key to secure
the lock. Store the key in a safe place.

76
Taking Care of the Computer
Location Guidelines
 For optimal performance, use the computer where the recommended
temperature is between 0 °C (32 °F) and 55 °C (131 °F). (Actual operating
temperature depends on product specifications.)
 Avoid placing the computer in a location subject to high humidity,
extreme temperatures, mechanical vibration, direct sunlight, or heavy
dust. Using the computer in extreme environments for long periods can
result in product deterioration and a shortened product life.
 Operating in an environment with metallic dust is not allowed.
 Place the computer on a flat and steady surface. Do not stand the
computer on its side or store it in an upside-down position. A strong
impact by dropping or hitting may damage the computer.
 Do not cover or block any ventilation openings on the computer. For
example, do not place the computer on a bed, sofa, rug, or other similar
surface. Otherwise, overheating may occur that results in damage to the
computer.
 As the computer can become very hot during operation, keep it away
from objects that are vulnerable to heat.
 Keep the computer at least 13 cm (5 inches) away from electrical
appliances that can generate a strong magnetic field such as a TV,
refrigerator, motor, or a large audio speaker.
 Avoid moving the computer abruptly from a cold to a warm place. A
temperature difference of more than 10 °C (18 °F) may cause condensation
inside the unit, which may damage the storage media.

General Guidelines
 Do not place heavy objects on top of the computer when it is closed as
this may damage the display.
 Do not move the computer simply by grasping the display screen.
 To avoid damaging the screen, do not touch it with any sharp object.

77
 LCD image sticking occurs when a fixed pattern is displayed on the
screen for a prolonged period of time. You can avoid the problem by
limiting the amount of static content on the display. It is recommended
that you use a screen saver or turn off the display when it is not in use.
 To maximize the life of the backlight in the display, allow the backlight
to automatically turn off as a result of power management.

Cleaning Guidelines
 Never clean the computer with its power on.
 Use a soft cloth moistened with water or a non-alkaline detergent to
wipe the exterior of the computer.
 Gently wipe the display with a soft, lint-free cloth.
 Dust or grease on the touchpad can affect its sensitivity. Clean the pad by
using adhesive tape to remove the dust and grease on its surface.
 If water or liquid is split onto the computer, wipe it dry and clean when
possible. Though your computer is water-proof, do not leave the
computer wet when you can dry it.

 If the computer gets wet where the temperature is 0°C (32°F) or below,
freeze damage may occur. Make sure to dry the wet computer.

Battery Pack Guidelines

 Recharge the battery pack when it is nearly discharged. When recharging,
make sure that the battery pack is fully charged. Doing so may avoid
harm to the battery pack.
 The battery pack is a consumable product and the following conditions
will shorten its life:
– when frequently charging the battery pack
– when using, charging, or storing in high temperature condition
 To avoid hastening the deterioration of the battery pack thereby
prolonging its useful life, minimize the number of times you charge it so
as not to frequently increase its internal temperature.

78
 Charge the battery pack between 10 °C ~ 30 °C (50 °F ~ 86 °F) temperature
range. A higher environment temperature will cause the battery pack’s
temperature to rise. Avoid charging the battery pack inside a closed
vehicle and in hot weather condition. Also, charging will not start if the
battery pack is not within the allowed temperature range.
 It is recommended that you do not charge the battery pack more than
once a day.
 It is recommended that you charge the battery pack with the computer’s
power off.
 To maintain the battery pack’s operating efficiency, store it in a cool
dark place removed from the computer and with 30 % ~ 40 % charge
remaining.
 Important guidelines when using the battery pack.
When installing or removing the battery pack take note of the following:
– avoid installing or removing the battery pack when the computer is in
Sleep mode. Abruptly removing the battery pack may cause loss of
data or the computer may become unstable.
– avoid touching the battery pack terminals or damage may occur,
thereby causing improper operation to it or the computer.
The computer’s input voltage and surrounding temperature will directly
affect the battery pack’s charge and discharge time:
– charging time will be prolonged when the computer is turned on.
To shorten the charging time, it is recommended that you place the
computer in sleep or hibernation mode.
– a low temperature will prolong the charging time as well as hasten
the discharge time.
 When using battery power in an extremely low temperature environment,
you may experience shortened operating time and incorrect battery level
reading. This phenomenon comes from the chemical characteristics of
batteries. The appropriate operating temperature for the battery is -10 °C
~ 50 °C (14 °F ~ 122 °F).
 Do not leave the battery pack in storage for more than six months
without recharging it.

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Touchscreen Guidelines
 Use the finger or stylus on the display. Using a sharp or metallic object
other than your finger or stylus may cause scratches and damage the
display, thereby causing errors.
 Use a soft cloth to remove dirt on the display. The touchscreen surface
has a special protective coating that prevents dirt from sticking to it. Not
using a soft cloth may cause damage to the special protective coating on
the touchscreen surface.
 Turn off the computer power when cleaning the display. Cleaning the
display with the power on may cause improper operation.
 Do not use excessive force on the display. Avoid placing objects on top of
the display as this may cause the glass to break thereby damaging the
display.

 Using the touchscreen during low temperature (below 5 oC / 41 °F) may

cause a slower response time, this is normal. A normal response time may
be restored upon returning to room temperature.
 When there is noticeable discrepancy in the operation of the touchscreen
function (wrong location on intended operation or improper display
resolution), refer to the Windows online Help for instructions on
recalibrating the touchscreen display.

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When Traveling
 Before traveling with your computer, make a backup of your hard disk
data into flash disks or other storage devices. As an added precaution,
bring along an extra copy of your important data.
 Make sure that the battery pack is fully charged.
 Make sure that the computer is turned off and the top cover is securely
closed.
 Make sure that all the connector covers are closed completely to ensure
the waterproof integrity.
 Do not leave objects in between the keyboard and closed display.
 Disconnect the AC adapter from the computer and take it with you. Use
the AC adapter as the power source and as a battery-charger.
 Hand-carry the computer. Do not check it in as luggage.
 If you need to leave the computer in the car, put it in the trunk of the car
to avoid exposing the computer to excessive heat.
 When going through airport security, it is recommended that you send
the computer and flash disks through the X-ray machine (the device you
set your bags on). Avoid the magnetic detector (the device you walk
through) or the magnetic wand (the handheld device used by security
personnel).
 If you plan to travel abroad with your computer, consult your dealer for
the appropriate AC power cord for use in your country of destination.

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Chapter 8

Troubleshooting
Computer problems can be caused by hardware, software, or both. When
you encounter any problem, it might be a typical problem that can easily be
solved.
This chapter tells you what actions to take when solving common computer
problems.

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Preliminary Checklist
Here are helpful hints to follow before you take further actions when you
encounter any problem:
 Try to isolate which part of the computer is causing the problem.
 Make sure that you turn on all peripheral devices before turning on the
computer.
 If an external device has a problem, make sure that the cable
connections are correct and secure.
 Make sure that the configuration information is properly set in the BIOS
Setup program.
 Make sure that all the device drivers are correctly installed.
 Make notes of your observations. Are there any messages on the screen?
Do any indicators light? Do you hear any beeps? Detailed descriptions
are useful to the service personnel when you need to consult one for
assistance.
If any problem persists after you follow the instructions in this chapter,
contact an authorized dealer for help.

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Solving Common Problems
Battery Problems
The battery does not charge (Battery Charge indicator does not light
amber).
 Make sure that the AC adapter is properly connected.
 Make sure that the battery is not too hot or cold. Allow time for the
battery pack to return to room temperature.
 If the battery doesn't charge after it has been stored in very low
temperatures, try disconnecting and reconnecting the AC adapter to
solve the problem.
 Make sure that the battery pack is installed correctly.
 Make sure that the battery terminals are clean.

The operating time of a fully charged battery becomes shorter.

 If you often partially recharge and discharge, the battery might not be
charged to its full potential. Initialize the battery to solve the problem.

The battery operating time indicated by the battery meter does not
match the actual operating time.
 The actual operating time can be different from the estimated time,
depending on how you are using the computer. If the actual operating
time is much less than the estimated time, initialize the battery.

Bluetooth Problems
I cannot connect to another Bluetooth-enabled device.
 Make sure that both devices have activated Bluetooth feature.
 Make sure that the distance between the two devices is within the limit
and that there are no walls or other obstructions between the devices.
 Make sure that the other device is not in “Hidden” mode.
 Make sure that both devices are compatible.

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Display Problems
Nothing appears on the screen.
 During operation, the screen may automatically turn off as a result of
power management. Press any key to see if the screen comes back.
 The brightness level might be too low. Increase brightness.
 The display output might be set to an external device. To switch the
display back to the LCD, press the Fn+F5 hot key or change the display
through the Display Settings Properties.

The characters on the screen are dim.

 Adjust the brightness and/or contrast.

The display brightness cannot be increased.

 As a protection, the display brightness will be fixed at a low level when
the surrounding temperature is too high or too low. It is not a
malfunction in this situation.

Bad dots appear on the display at all times.

 A small number of missing, discolored, or bright dots on the screen are
an intrinsic characteristic of TFT LCD technology. It is not regarded as a
LCD defect.

DVD Drive Problems

The DVD drive cannot read a disc.
 Make sure that the disc is correctly seated in the tray, with the label
facing up.
 Make sure that the disc is not dirty. Clean the disc with a disc cleaning
kit, available in most computer stores.
 Make sure that the computer supports the disc or the files contained.

You cannot eject a disc.

 The disc is not properly seated in the drive. Manually release the disc by
inserting a small rod, such as a straightened paperclip, into the drive’s
manual eject hole and pushing firmly to release the tray.

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Hardware Device Problems
The computer does not recognize a newly installed device.
 The device may not be correctly configured in the BIOS Setup program.
Run the BIOS Setup program to identify the new type.
 Make sure if any device driver needs to be installed. (Refer to the
documentation that came with the device.)
 Make sure if the device needs any jumper or switch settings. (Refer to the
documentation that came with the device.)
 Check the cables or power cords for correct connections.
 For an external device that has its own power switch, make sure that the
power is turned on.

Hard Disk Drive Problems

The hard disk drive error message appears on the screen.
 The hard disk drive has defects. Ask your dealer for help.

The hard disk drive operations seem slow.

 The data files stored on the hard disk drive may be fragmented.
Defragment the drive. (See Windows online help for instructions.).

The hard disk drive in-use indicator glows without blinking.

 The data files stored on the hard disk drive may be fragmented.
Defragment the drive. (See Windows online help for instructions.).

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Keyboard and Touchpad Problems
The keyboard does not respond.
 Try connecting an external keyboard. If it works, contact an authorized
dealer, as the internal keyboard cable might be loose.

Water or liquid is spilt into the keyboard.

 Immediately turn off the computer and unplug the AC adapter. Then
turn the keyboard upside down to drain the liquid out of the keyboard.
Make sure to clean up any part of the spill you can get to. Though the
keyboard of your computer is spill-proof, liquid will remain in the
keyboard enclosure if you don’t remove it. Wait for the keyboard to air
dry before using the computer again.

The touchpad does not work, or the pointer is difficult to control

with the touchpad.
 Make sure that the touchpad is clean.

LAN Problems
I cannot access the network.
 Make sure that the LAN cable is properly connected to the RJ-45
connector and the network hub.
 Make sure that the network configuration is appropriate.
 Make sure that the user name or password is correct.

Power Management Problems

The computer does not enter Sleep or Hibernation mode
automatically.
 If you have a connection to another computer, the computer does not
enter Sleep or Hibernation mode if the connection is actively in use.
 Make sure that the Sleep or Hibernation time-out is enabled.

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The computer does not enter Sleep or Hibernation mode
immediately.
 If the computer is performing an operation, it normally waits for the
operation to finish.

The computer does not resume from Sleep or Hibernation mode.

 The computer automatically enters Sleep or Hibernation mode when the
battery pack is empty. Do any one of the following:
− Connect the AC adapter to the computer.
− Replace the empty battery pack with a fully charged one.

Software Problems
An application program does not work correctly.
 Make sure that the software is correctly installed.
 If an error message appears on the screen, consult the software
program’s documentation for further information.
 If you are sure the operation has stop, reset the computer.

Sound Problems
No sound is produced.
 Make sure that the volume control is not set too low.
 Make sure that the computer is not in Sleep mode.
 If using an external speaker, make sure that the speaker is properly
connected.

Distorted sound is produced.

 Make sure that the volume control is not set too high or too low. In most
cases, a high setting can cause the audio electronics to distort the sound.

The sound system does not record.

 Adjust the playback or recording sound levels.

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Startup Problems
When you turn on the computer, it does not seem to respond.
 If you are using an external AC power, make sure that the AC adapter is
correctly and securely connected. If so, make sure that the electrical
outlet works properly.
 If you are using the battery power, make sure that the battery is not
discharged.
 For models with the “HDD preheat” feature: When turning on the
computer in an extremely low temperature environment, the computer
will heat up the hard disk before starting up. The Hard Disk ( )
indicator glows red to indicate the heater is on. Wait till the heating is
finished. However, if external AC power is not available and the
remaining battery power is too low for the heating to complete, the
computer may not start up. In case the computer fails to start up, turn
off the computer and leave it in room temperature for about an hour
before trying to turn it on again.

WLAN Problems
I cannot use the WLAN feature.
 Make sure that the WLAN feature is turned on.

Transmission quality is poor.

 Your computer may be in an out-of-range situation. Move your
computer closer to the Access Point or another WLAN device it is
associated with.
 Check if there is high interference around the environment and solve the
problem as described next.

Radio interference exists.

 Move your computer away from the device causing the radio
interference such as microwave oven and large metal objects.
 Plug your computer into an outlet on a different branch circuit from that
used by the affecting device.
 Consult your dealer or an experienced radio technician for help.

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I cannot connect to another WLAN device.
 Make sure that the WLAN feature is turned on.
 Make sure that the SSID setting is the same for every WLAN device in the
network.
 Your computer is not recognizing changes. Restart the computer.
 Make sure that the IP address or subnet mask setting is correct.

I cannot communicate with the computer in the network when

Infrastructure mode is configured.
 Make sure that the Access Point your computer is associated with is
powered on and all the LEDs are working properly.
 If the operating radio channel is in poor quality, change the Access Point
and all the wireless station(s) within the BSSID to another radio channel.
 Your computer may be in an out-of-range situation. Move your
computer closer to the Access Point it is associated with.
 Make sure that your computer is configured with the same security
option (encryption) to the Access Point.
 Use the Web Manager/Telnet of the Access Point to check whether it is
connected to the network.
 Reconfigure and reset the Access Point.

I cannot access the network.

 Make sure that the network configuration is appropriate.
 Make sure that the user name or password is correct.
 You have moved out of range of the network.
 Turn off power management.

Other Problems
The date/time is incorrect.
 Correct the date and time via the operating system or BIOS Setup
program.

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 After you have performed everything as described above and still have
the incorrect date and time every time you turn on the computer, the
RTC (Real-Time Clock) battery is at the end of its life. Call an authorized
dealer to replace the RTC battery.

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Resetting the Computer
You may have to reset (reboot) your computer on some occasions when an
error occurs and the program you are using hangs up.
If you are sure the operation has stopped and you cannot use the “restart”
function of the operating system, reset the computer
Reset the computer by any of these methods:
 Press Ctrl+Alt+Del on the keyboard. This opens the Ctrl-Alt-Del screen
where you can select actions including Restart.
 If the above action does not work, press and hold the power button for
more than 5 seconds to force the system to turn off. Then turn on the
power again.

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System Recovery
System Restore, Recovery, or Reset (for
Windows 10 Models)
Click  Settings  Update & security. You have several options.
 System Restore
This option allows you to restore Windows to an earlier point in time if
you have created a restore point.
 Recover from a drive
If you have created a recovery drive on Windows 10, you can use the
recovery drive to reinstall Windows
 Reset this PC
This option allows you to reinstall Windows with or without keeping
your files.
See Microsoft website for more information.
NOTE: System recovery for Windows 10 typically will take several hours to
complete.

System Recovery (a Tool for Windows 7

Models)
Use System Recovery when:
 The Windows 7 operating system does not start at all.
 You want to restore the system to the factory state.

WARNING:
 Using this feature will reinstall Windows to your system and configure it
to the system’s factory default settings. All data on the hard disk drive
will be lost.
 Make sure that power is not interrupted during the recovery process. An
unsuccessful recovery may result in Windows startup problems.

To run System Recovery:

93
1. Connect the AC adapter.
2. Turn on the computer. During system startup when the logo screen
appears, press Ctrl + Alt + F2 keys for four second.
3. In the screen that appears, select Recovery to start the recovery process.

4. The progress bar shows the percentage completed. When it reaches

100%, the system turns off.
5. Turn on the computer. The Windows setup wizard starts. Follow the
onscreen prompts to continue.
6. When the system restarts, the installer screen appears. The installer will
perform system hardware detection and driver installation.

7. When completed, the system restarts and displays Windows desktop.

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Using the Driver Disc (Optional)
NOTE: You can download the latest drivers and utilities from Getac website
at http://www.getac.com  Support.

The Driver disc contains drivers and utilities required for specific hardware in
your computer.
Since your computer comes with drivers and utilities pre-installed, you
normally do not need to use the Driver disc. In case you want to manually
install Windows, you will have to install the drivers and utilities one by one
after installing Windows.
To manually install drivers and utilities:
1. Start up the computer.
2. Skip this step if your model has a DVD drive.
Prepare an external CD/DVD drive (with USB connection). Connect the
drive to your computer. Wait for the computer to recognize the drive.
3. Insert the Driver disc. Make sure you use the disc that matches the
Windows version of your computer.
4. The autorun program should automatically start. You will see the
installation menu. Click NEXT to go to the next page if there is more
than one.
5. To install a driver or utility, just click the particular button and follow the
onscreen instructions to complete the installation.

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Appendix A
Specifications
NOTE: Specifications are subject to change without any prior notice.

Parts Specifications
CPU Skylake-U Intel® Core™ i3/i5/i7 processor
BIOS 16MB, supporting UEFI, ACPI, and TPM
RAM Up to 16GB DDR3L SDRAM, 2 slots, 1866MHz/1600MHz
Display Panel 14-inch (16:9) wide TFT LCD, resolution up to 1366×768 WXGA or
1920x1080 FHD (option),dimmer mode, blackout mode, capacitive
multi-touch (option)
Controller UMA - Intel® GT2
Option: Discrete - NVIDIA GeForce GTX 950M
Audio Features Azalia, High Definition audio
Microphone Integrated x 2
Speaker Speaker × 2
Keyboard Standard keys with numeric pad keys, 12 function keys, special Fn
(Function) key and Windows keys, with water-proof membrane or
backlight (option)
Pointing device Glide touchpad with multi-touch feature, capacitive type
Hard disk drive SATA III interface, 2.5-inch diameter, shock-mounted, user-removable,
solid-state disk (option), HDD heater (option), second hard disk drive
(option)
Optical drive (option) SATA interface, Super-Multi DVD drive
Card slots SD/SDXC Card Reader
Smart Card
ExpressCard/54 (option)
PC card (option)
I/O ports Standard USB 3.0 x 3, USB 2.0, RJ-45, HDMI, combo audio (4-pole TRRS 3.5mm
type), docking
Optional RS-232 x 1 or x 2, analog VGA , 2nd RJ-45, PowerShare USB 2.0, tri
antenna pass-through
LAN Intel® Gigabit LAN
Option: LAN 2

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 Parts Specifications
Wireless LAN + Integrated 802.11ac WLAN, IEEE 802.11a/b/g/n compatible, Bluetooth
Bluetooth 4.2 + EDR
GPS (option) UART
WWAN (option) 3G/4G LTE, external accessible SIM card slot
Web CAM (option) FHD Webcam
Contactless smart card UART interface, ISO15693, ISO14443A/B, Felica, Mifare
reader (option)
Security Kensington lock
TPM 2.0
Fingerprint scanner (option)
Power AC adapter Universal AC adapter, 65 W (UMA VGA models) / 120 W (Discrete VGA
models), input: 100∼240 V, output: 19 V
Battery pack Lithium-ion Prismatic type
Main: 6-cell, 2100mAh, 3.7V
Second (option): 6-cell, 2100mAh, 3.7V
Bridge battery (option): 2-cell, 2050mAh
Hot Swap technology
Dimension (W×D×H) 350 x 294 x 34.9 mm (13.8 x 9.8 x 1.37 inch)
350 x 294 x 40.7 mm (13.8 x 9.8 x 1.6 inch) (Discrete VGA models)
Weight 2.2 ~ 2.9 kg (4.85 ~ 6.39 lb)

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Appendix B
Regulatory
Information
This appendix provides regulatory statements and safety notices on your
computer.

NOTE: Marking labels located on the exterior of your computer indicate the
regulations that your model complies with. Please check the marking labels
and refer to the corresponding statements in this appendix. Some notices
apply to specific models only.

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On the Use of the System
Class B Regulations
USA
Federal Communications Commission Radio Frequency Interference
Statement
NOTE:
This equipment has been tested and found to comply with the limits for a
Class B digital device pursuant to Part 15 of the FCC Rules. These limits are
designed to provide reasonable protection against harmful interference in a
residential installation. This equipment generates, uses, and can radiate radio
frequency energy and, if not installed and used in accordance with the
instructions, may cause harmful interference to radio communications.
However, there is no guarantee that interference will not occur in a particular
installation. If this equipment does cause harmful interference to radio or
television reception, which can be determined by turning the equipment off
and on, the user is encouraged to try to correct the interference by one or
more of the following measures:
 Reorient or relocate the receiving antenna.
 Increase the separation between the equipment and receiver.
 Connect the equipment into an outlet on a circuit different from that to
which the receiver is connected.
 Consult the dealer or an experienced radio/TV technician for help.
Any changes or modifications not expressly approved by the manufacturer
could void the user’s authority to operate the equipment.
Please note:
The use of a non-shielded interface cable with this equipment is prohibited.

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Canada
Canadian Department of Communications
Radio Interference Regulations Class B Compliance Notice
This Class B digital apparatus meets all requirements of the Canada
Interference-Causing equipment regulations.
Cet appareil numérique de Classe B respecte toutes les exigences du
Règlement Canadien sur le matériel brouileur.
This digital apparatus does not exceed the Class B limits for radio noise
emissions from digital apparatus set out in the Radio Interference
Regulations of the Canadian Department of Communications.
Le présent appareil numérique n’émet pas de bruits radioélectriques
dépassant les limites applicables aux appareils numériques de la classe B
prescrites dans le Règlement sur le brouillage radioélectrique édicté par le
ministère des Communications du Canada.

Safety Notices
About the Battery
 Keep the battery pack out of the reach of children.

Caution Texts Concerning Lithium Batteries

DANISH
ADVARSEL! Lithiumbatteri – Eksplosionsfare ved fejlagtig håndtering.
Udskiftning må kun ske med batteri af samme fabrikat og type. Levér det
brugte batteri tilbage til leverandøren.
NORWEGIAN
ADVARSEL: Eksplosjonsfare ved feilaktig skifte av batteri. Benytt samme
batteritype eller en tilsvarende type anbefalt av apparatfabrikanten. Brukte
batterier kasseres i henhold til fabrikantens instruksjoner.
SWEDISH
VARNING: Explosionsfara vid felaktigt batteribyte. Använd samma batterityp
eller en ekvivalent typ som rekommenderas av apparattillverkaren. Kassera
använt batteri enligt fabrikantens instruktion.
FINNISH
VAROITUS: Paristo voi räjähtää, jos se on virheellisesti asennettu. Vaihda

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paristo ainoastaan valmistajan suosittelemaan tyyppiin. Hävitä käytetty
paristo valmistajan ohjeiden mukaisesti.
ENGLISH
CAUTION: Danger of explosion if battery is incorrectly replaced. Replace only
with the same or equivalent type recommended by the equipment
manufacturer. Discard used batteries according to manufacturer's
instructions.
DEUTSCH
VORSICHT: Explosionsgefahr bei unsachgemäßem Austausch der Batterie.
Ersatz nur durch denselben oder einen vom Hersteller empfohlenen
gleich-wertigen Typ. Entsorgung gebrauchter Batterien nach Angaben des
Herstellers.
FRENCH
ATTENTION: II y a danger d’explosion s’il y a remplacement incorrect de la
batterie. Remplacer uniquement avec une batterie du même type ou d’un
type équivalent recommandé par le constructeur. Mettre au rebut les
batteries usagées conformément aux instructions du fabricant.

Attention (for USA Users)

The product that you have purchased contains a rechargeable battery. The
battery is recyclable. At the end of its useful life, under various state and
local laws, it may be illegal to dispose of this battery into the municipal
waste stream. Check with your local solid waste officials for details in your
area for recycling options or proper disposal.

About the AC Adapter

 Use only the AC adapter supplied with your computer. Use of another
type of AC adapter will result in malfunction and/or danger.
 Do not use the adapter in a high moisture environment. Never touch the
adapter when your hands or feet are wet.
 Allow adequate ventilation around the adapter when using it to operate
the device or charge the battery. Do not cover the AC adapter with
paper or other objects that will reduce cooling. Do not use the AC
adapter while it is inside a carrying case.
 Connect the adapter to a proper power source. The voltage requirements
are found on the product case and/or packaging.

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 Do not use the adapter if the cord becomes damaged.
 Do not attempt to service the unit. There are no serviceable parts inside.
Replace the unit if it is damaged or exposed to excess moisture.

About the DC Fan

WARNING: Hazardous moving parts. Keep away from moving fan blades.

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On the Use of the RF Device
USA and Canada Safety Requirements and
Notices
MPORTANT NOTE: To comply with FCC RF exposure compliance requirements,
the antenna used for this transmitter must not be co-located or operating in
conjunction with any other antenna or transmitter.

Radio Frequency Interference Requirements and SAR

This device meets the government’s requirements for exposure to radio
waves.
This device is designed and manufactured not to exceed the emission limits
for exposure to radio frequency (RF) energy set by the Federal Communications
Commission of the U.S. Government.
This device complies with FCC radiation exposure limits set forth for an
uncontrolled environment.

EMC Requirements
This device uses, generates and radiates radio frequency energy. The radio
frequency energy produced by this device is well below the maximum
exposure allowed by the Federal Communications Commission (FCC).
This device complies with Part 15 of the FCC Rules. Operation is subject to
the following two conditions:
(1) This device may not cause harmful interference.
(2) This device must accept any interference received, including interference
that may cause undesired operation.
The FCC limits are designed to provide reasonable protection against harmful
interference when the equipment is installed and used in accordance with
the instruction manual and operated in a commercial environment. However,
there is no guarantee that interference will not occur in a particular
commercial installation, or if operated in a residential area.
If harmful interference with radio or television reception occurs when the
device is turned on, the user must correct the situation at the user’s own

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expense. The user is encouraged to try one or more of the following
corrective measures:
 Reorient or relocate the receiving antenna.
 Increase the separation between the equipment and receiver.
 Connect the equipment into an outlet on a circuit different from that to
which the receiver is connected.
 Consult the dealer or an experienced radio/TV technician for help.
CAUTION: The Part 15 radio device operates on a non-interference basis with
other devices operating at this frequency. Any changes or modification to
said product not expressly approved by the manufacturer could void the
user’s authority to operate this device.

Canada Radio Frequency Interference Requirements

To prevent radio interference to the licensed service, this device is intended
to be operated indoors and away from windows to provide maximum
shielding. Equipment (or its transmit antenna) that is installed outdoors is
subject to licensing.
Pour empêcher que cet appareil cause du brouillage au service faisant l'objet
d'une licence, il doit être utilisé à l'intérieur et devrait être placé loin des
fenêtres afin de fournir un écran de blindage maximal. Si le matériel (ou son
antenne d'émission) est installé à l'extérieur, il doit faire l'objet d'une licence.

CAN ICES-3(B)/NMB-3(B)
This device complies with Industry Canada’s licence-exempt RSSs. Operation
is subject to the following two conditions:
(1) This device may not cause interference; and
(2) This device must accept any interference, including interference that may
cause undesired operation of the device.
Le présent appareil est conforme aux CNR d'Industrie Canada applicables
aux appareils radio exempts de licence. L’exploitation est autorisée aux deux
conditions suivantes:
(1) l’appareil ne doit pas produire de brouillage, et
(2) l’utilisateur de l'appareil doit accepter tout brouillage radioélectrique
subi, même si le brouillage est susceptible d'en compromettre le
fonctionnement.

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European Union CE Marking and Compliance
Notices
Statements of Compliance
English
This product follows the provisions of the European Directive 1999/5/EC.
Danish
Dette produkt er i overensstemmelse med det europæiske direktiv 1999/5/EC.
Dutch
Dit product is in navolging van de bepalingen van Europees Directief
1999/5/EC.
Finnish
Tämä tuote noudattaa EU-direktiivin 1999/5/EC määräyksiä.
French
Ce produit est conforme aux exigences de la Directive Européenne 1999/5/EC.
German
Dieses Produkt entspricht den Bestimmungen der Europäischen Richtlinie
1999/5/EC.
Greek
To προϊόν αυτό πληροί τις προβλέψεις της Ευρωπαϊκής Οδηγίας 1999/5/EC.
Icelandic
Þessi vara stenst reglugerð Evrópska Efnahags Bandalagsins númer 1999/5/EC.
Italian
Questo prodotto è conforme alla Direttiva Europea 1999/5/EC.
Norwegian
Dette produktet er i henhold til bestemmelsene i det europeiske direktivet
1999/5/EC.
Portuguese
Este produto cumpre com as normas da Diretiva Européia 1999/5/EC.
Spanish
Este producto cumple con las normas del Directivo Europeo 1999/5/EC.
Swedish
Denna produkt har tillverkats i enlighet med EG-direktiv 1999/5/EC.

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User Notification of Take-back
Service
To Institutional (B2B) Users in United States:
Getac believes in providing our institutional customers with easy-to-use
solutions to recycle your Getac-brand products for free. Getac understands
the institutional customers will likely be recycling multiple items at once and
as such. Getac wants to make the recycling process for these larger shipments
as streamlined as possible. Getac works with recycling vendors with the
highest standards for protecting our environment, ensuring worker safety,
and complying with global environmental laws. Our commitment to recycling
our old equipment grows out of our work to protect the environment in
many ways.
Please see the product type below for information on Getac product, battery
and packaging recycling in USA.
 For Product Recycling:
Your portable Getac products contain hazardous materials. While they
pose no risk to you during normal use, they should never be disposed
with other wastes. Getac provides a free take-back service for recycling
your Getac products. Our electronics recycler will provide competitive
bids for recycling non-Getac products as well.
 For Battery Recycling:
The batteries used to power your portable Getac products contain
hazardous materials. While they pose no risk to you during normal use,
they should never be disposed with other wastes. Getac provides a free
take-back service for recycling your batteries from Getac products.
 For Packaging Recycling:
Getac has chosen the packaging materials used to transport our products
carefully, to balance the requirements of shipping the product to you
safely while minimizing the amount of material used. The materials used
in our packaging are designed to be recycled locally.
If you have the above for recycling, please contact our recycler, All Green
Electronics Recycling, LLC. For more information on recycling, visit the
website http://www.allgreenrecycling.com.

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ENERGY STAR 6.1

ENERGY STAR® is a government program that offers businesses and consumers

energy-efficient solutions, making it easy to save money while protecting the
environment for future generations.
Please reference ENERGY STAR® related information
from http://www.energystar.gov.
As an ENERGY STAR® Partner, Getac Technology Corporation has determined
that this product meets the ENERGY STAR® guidelines for energy efficiency.
An ENERGY STAR® qualified computer uses 70 % less electricity than computers
without enabled power management features.

Earning the ENERGY STAR®

 When every home office is powered by equipment that has earned the
ENERGY STAR®, the change will keep over 289 billion pounds of
greenhouse gases out of the air.
 If left inactive, ENERGY STAR® qualified computers enter a low-power
mode and may use 15 watts or less. New chip technologies make power
management features more reliable, dependable, and user-friendly than
even just a few years ago.
 Spending a large portion of time in low-power mode not only saves
energy, but helps equipment run cooler and last longer.
 Businesses that use ENERGY STAR® enabled office equipment may realize
additional savings on air conditioning and maintenance.

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 Over its lifetime, ENERGY STAR® qualified equipment in a single home
office (e.g., computer, monitor, printer, and fax) can save enough
electricity to light an entire home for more than 4 years.
 Power management (“sleep settings”) on computers and monitors can
result in much savings annually.

Remember, saving energy prevents pollution

Because most computer equipment is left on 24 hours a day, power
management features are important for saving energy and are an easy way
to reduce air pollution. By using less energy, these products help lower
consumers’ utility bills, and prevent greenhouse gas emissions.

Getac Product Compliance

All Getac products with ENERGY STAR® logo comply with the ENERGY STAR®
standard, and the power management feature is enabled by default. As
recommended by the ENERGY STAR® program for optimal energy savings,
the computer is automatically set to sleep after 15 minutes (in battery mode)
and 30 minutes (in AC mode) of user inactivity. To wake up the computer,
press the power button.
If you want to configure power management settings such as inactivity time
and ways to initiate/end Sleep mode, go to Power Options by right-clicking
the battery icon on the Windows taskbar and then selecting Power Options
in the pop-up menu.
Please visit http://www.energystar.gov/powermanagement for detail
information on power management and its benefits to the environment.

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Battery Recycling
For the U.S. and Canada only:
To recycle the battery, please go to the RBRC Call2Recycle website or use the
Call2Recycle Helpline at 800-822-8837.
Call2Recycle® is a product stewardship program providing no-cost battery
and cellphone recycling solutions across the U.S. and Canada. Operated by
Call2Recycle, Inc., a 501(c)4 nonprofit public service organization, the
program is funded by battery and product manufacturers committed to
responsible recycling. See more at: http://www.call2recycle.org

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