Vikrant Upneja

Professional Experience

Vikrant Upneja
Email: [email protected].
Mob: +12368081229

•Technology leader with over 18+ years of experience in designing enterprise scale
products and solutions.

•Have successfully initiated and driven Salesforce partner programs at various tiers as the
practice head across organisations.

•18x Salesforce | 1x Scrum | 1x Copado | 1x Flossom Certified.

•Strong solution design experience on Salesforce platform along with design of App
Exchange products with the defined limitations and processes.

•Deep understanding of building Integration(API and Data) using middlewares or Custom

solution. Good understanding of Boomi, Informatica, CastIron etc.

•Strong experience in Sales, Pre-Sales, hiring, and mentoring sales, marketing and
technology teams for Salesforce.com practice.

• Have led several mid-large scale implementations end-to-end, delivering success and
cost savings to the customers.

•Seasoned IT leader with strong Project management, People management and Client
stakeholder management skills to successfully sustain and manage long term
relationships with clients.

•Proven ability to rapidly understand customer needs and requirements and convert them
into highly effective technology-based business solutions.

•Highly effective written and verbal communication skills to interact with various business,
technical and operational teams.

•Solid experience in delivering projects following Agile methodology that helps in

delivering to the clients’ ever-changing and evolving business requirements.

•Experience on projects from different domains including Fitness Industry, Aviation,

Insurance, FMCG Hospitality, Professional Services, Media and Publishing, Healthcare
Services, Publishing and IT Consolidation.

•Contribute to established best practices through experience garnered from customer

engagements.

•Provide Cost / Effort estimations for Salesforce, Migration and Integration projects.

•Salesforce clouds experience : Sales cloud, Service cloud, Marketing cloud(Exact Target &
Pardot) , Salesforce CPQ Cloud, B2B Lightning Commerce cloud, Experience Cloud,
Manufacturing Cloud, Health Cloud, Financial Service Cloud.

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 Vikrant Upneja
Professional Experience

SKILL SET

Programming Languages Apex,VisualForce,Java, J2EE, XML, HTML, Scripting, Aura Framework,

/Technology Python
Architecture/Design MVC
Pattern
Operating Systems Windows, HP-UX, Solaris, AIX, LINUX
GUI / IDE Eclipse, JEdit, Visual Code Studio, Sublime , Mavens Mate
C. M. Tools Cruise Control, SVN, CVS, Git Hub
RDBMS SQL Server , Oracle 10g
Tools Junit/JunitEE for Unit Testing. Toad as an Oracle client.

Web and application JBoss, Tomcat, Web Sphere.

Server
Exposure /Other Struts, Hibernate, VM WorkStation, Hyperion Reports, Matlab, BIRT, JBPM,
Knowledge ANT, WAS Portal , Salesforce (Apex and Visual Force), Force.com , AWS
Services (like EC2, SQS, SNS, S3, Lamda etc), MindBody Online

ACADEMIC BACKGROUND:

• PGDBM from IMT-Ghaziabad (Business Managment) (70%)

• B.Tech(CSE) (80%)
• SSC(CBSE) (78.6%)
• HSC(CBSE) (78.4%)

COMPANY WORKED FOR:

• Interra IT ( Jan’ 2005 to Jan 2012)
• Astadia (Feb’ 2012 to Feb 2014)
• 3 Pillar Global (Mar 2014-Feb2020)
• Traction On demand(Salesforce Services) (Feb 2020 – Mar 2021)
• Appirio – Wipro (Apr 2021-Present)

ROLES AND RESPONSIBILITIES

EXPERIENCE

• Honda, Ford and Avigilon– eCommerce and Service Cloud Implementation

Period Apr 2021 – Present
Project The project is a greenfield project for building a with commerce platform to
support Parts, Accessories and Product too for all subsadries(Acura, Honda,
Powersport, Marine , Jet etc) for Honda. The Order Fulfillment here will be
done by Tens of Thousand dealers of Honda globally.

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 Vikrant Upneja
Professional Experience
Software/technol Salesforce platform, Salesforce Clouds(Sales cloud, Service cloud,
ogies Salesforce CPQ cloud, B2B Lightning Commerce cloud, Experience
Cloud), CloudCraze, Service Cloud, Boomi

Role Lead Architect/consultant/developer

Responsibilities • Understanding the requirements from the Business User

• Designing of Salesforce data model creating custom objects, defining
relationships as per application requirements.
• Design, POCs and Archietcture for Payment Gateway Integration
• Desing for the Shipping frameworks to catter multiple providers for
Order fullfillment
• Design and Architecture for the Vertex Integration(TAX Ledger)
• Salesforce product Limitation anlysis and work around
• Custom Order management solution for Dealers
• API Integration for Dealers Pricing.
• Salesforce SEO design
• LWC and Aura components
• Refactoring of Handlebars and backbone components.
• Providing strategic technical insight with respect to CPQ
• Serving as a technical adviser for out of the box Salesforce.com CPQ
features and functions.
• Supporting the Salesforce CPQ implementation roadmap from design
to deployment, user adoption, and ongoing improvements and system
administration.

• SGK – Salesforce Health Cloud and Community implementation (Traction -

Salesforce)
Period Sep 2020 – Mar 2021
Project Building a digital Community and Health Care platform for patients and care
taker’s looking to get treatment for Breast Cancer. A 360 Degree HealthCare
experience.

Software/technol Salesforce platform, Salesforce Clouds(Health Cloud, Experience

ogies Cloud)

Role Architect/consultant/developer

Responsibilities • Understanding the requirements from the Business User

• Designing of Salesforce data model creating custom objects, defining
relationships as per application requirements.
• Design, POCs and Archietcture
• Seemless transition between Community and Health Cloud experiences
for the Users.
• Salesforce product Limitation anlysis and work around
• LWC components

• Salesforce : Architecture, Integration, Development and Configuration (3Pillar

and Astadia)
Period Feb’12 to till date

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 Vikrant Upneja
Professional Experience
Software Salesforce(Apex, LWC and Visual force), Salesforce Clouds(Sales cloud,
/technologies Service cloud, Marketing cloud(Exact Target & Pardot) , Sales CPQ
Cloud, B2B Lightning Commerce cloud, Experience Cloud,
Manufacturing Cloud, Health Cloud), Integration and Migration
Tools(Cast Iron , Informatica, Web Services, Data Loader) , AWS,
Python

End Customers Honda America, Susan G Komen, Corning Gorilla Glass ,Equinox
Fitness, NBC Universal, Flexjet , Tyco , Schusterman, BenefitMall,
Group Health, Intrawest, Provista, Dr Pepper, Cook Children, Provista,
Star Airlines Alliance, Bombardier, HDFC, Cigna etc

Roles Architect, Consultant, Developer and Administrator

Responsibilities • Analysis of legacy system and requirement discussion with business

user groups.
• Modularize overall project requirements into multiple Sprints based on
Agile methodology.
• Designing of Salesforce data model creating custom objects, defining
relationships as per application requirements.
• Developing Visualforce Pages, Controllers, Apex Classes & Triggers,
custom components, custom settings, custom labels & sidebar
components.
• Implementation of Salesforce email relay, use of Salesforce emailing
APIs to automate email service.
• Create user security model using Organization Wide Defaults, Sharing
rules and defined validation rules, approval process, workflow rules,
profiles & permission sets.
• Analysis of data migration requirements, created data mapping to
enable bidirectional data flow between Salesforce and in-house legacy
systems.
• Writing Salesforce Apex test scripts and test suite to ensure required
data coverage.
• Mentor development team during the project and help them follow
Salesforce best practices.
• Team management and coordination with onsite and client.
• Facilitate business development discussions with business users to
identify opportunities to utilize SalesForce.com and improve business
processes
• Responsible for project schedule creation, development and quality
assurance estimation.

• Integration and SFDC (Interra IT)

Period Feb’11 to Feb’12

Software Salesforce(Apex and Visual force),

/technologies Integration (Cast Iron), Web Services

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 Vikrant Upneja
Professional Experience
Clients eBiosciences , MOMA

Role Consulting and Development

Responsibility • Design and develop VisualForce page and APEX classes.

• Writing BRD, Functional Specification documents.
• Creating and developing strategic test plans, cases and reports.
• Conducting Feasibility Studies, Gap Analysis and Root Cause
Analysis (RCA).
• Integration of External Web service with apex class.

• IBM Cast Iron – Professional Services (Interra IT)

Period Feb’09 to Jan’11

Software/techno CastIron 3.x, 4.x and 5.x

logies CastIron Clouds
Salesforce,
Java,XML

Role Consulting and Development

Responsibility • Requirement Analysis and Client Interaction.
• Design of the Solution for the client
• Development
• Unit Testing

• EAI and Web Client implementation for United Super Markets (Texas - USA)
Period Jan’07 to Mar’09
Project Web Client

Software/techno Java, J2EE, JMS, Oracle 10g, JBOSS 4.2, Web Services, BIRT, Hyperion
logies 5.3, JBOSS

Role Development/Testing

• Vitria Technologies(EAI)
Period Jan 2005 – Jan 2007
Project Vitria BusinessWare and Connectors
Software/technol Portal 7.6, Vitria BW4.3, Oracle 10g, Java, J2EE, VM Workstation, Portal,
ogies Socket and HOD

Role Software Engineer

ACHIEVEMENTS AND AWARDS

• Played Key role in multiple award winning projects.

• Won prizes for excellent performance in studies/co-curricular activities at school and
college level.

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 Vikrant Upneja
Professional Experience

CERTIFICATIONS
• Salesforce Certified CPQ Specialist
• Salesforce Certified Administrator
• Salesforce Certified Identity and Access Management Designer
• Salesforce Certified System Architect
• Salesforce Certified Development Lifecycle and Deployment Designer
• Salesforce Certified Integration Architecture Designer
• Salesforce Certified Service Cloud Consultant
• Salesforce Certified Data Architecture and Management Designer
• Salesforce Certified Application Architect
• Salesforce Certified Sharing and Visbility Designer
• Salesforce Certified Platform Developer II
• Salesforce Certified Platform Developer I
• Salesforce Certified Platform App builder
• Salesforce Certified Sales Cloud Consultant
• Salesforce Certified Force.com Developer
• Salesforce Certified Experience cloud Specialist.