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Chapter 3

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40 views90 pages

Chapter 3

Uploaded by

Dawit Sebhat
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© © All Rights Reserved
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Chapter :3

Fundamentals of troubleshooting the network

McGraw-Hill ©The McGraw-Hill Companies, Inc., 2000


Chapter
outline:
❑Troubleshooting Procedures

❑Troubleshooting the Network Infrastructure


❑Troubleshooting the Server
❑Troubleshooting the Most Common Network Problems

❑ Troubleshooting with TCP/IP Utilities

TCP/IP Protocol Suite 2


Troubleshooting Procedures

▪ When troubleshooting a network, there are several key


fundamentals that you should keep in mind:
1. Start with the basics: It's important to check the basics first before diving
into more complex troubleshooting.
Check and verify if all devices are properly connected to the network and powered on.
Make sure cables are securely attached and that there are no physical defects on any
network equipment.

2. Gather Information: Collect information about the problem from the user or
any available monitoring tools, such as error logs, network performance statistics, and
traffic analysis.

3. Determine the scope: Determine if the problem is isolated to a single device


or if it is affecting multiple devices. 4. Identify potential causes: Based on the
information you've gathered, identify potential causes for the problem.

TCP/IP Protocol Suite 3


Cont’…..

5. Test and isolate: Once you have identified some potential causes, start testing
them by isolating each component one at a time. This will help you determine which one
is causing the problem.
6. Use logical reasoning: Use logical reasoning to narrow down the list of possible
causes based on your analysis, starting with most likely causes and eliminating less
likely ones.
7. Fix the problem: Once you have identified the cause of the problem, fix it
according to best practices and industry standards.
8. Document and follow-up: Document all actions taken in troubleshooting and follow up
with a complete resolution of the problem, so that you can refer back to it as necessary if
similar issues arise in the future. Remember, when it comes to network troubleshooting,
patience and persistence are key.
This process may take time, but it's important to remain calm and work through each
step thoroughly to ensure that you get a complete resolution of the issue 4
Cont’…..
✓ Troubleshooting a network can be a complex process, but there are
some fundamental steps that can help identify and resolve issues.
-Here are some key steps:
1. Identify the symptoms: Start by determining what the problem is. Identify the
symptoms, such as slow network performance, dropped packets, or lost connectivity.
2. Collect data: Use monitoring tools to collect data on the network, such as traffic
patterns or error logs.
- This helps identify the source of the issue.
3. Narrow down the scope: Once the issue is identified, narrow its scope by gathering
additional information and identifying any patterns in the data. Use traceroutes and
ping tests to further isolate the issue.
4. Develop hypotheses: Develop hypotheses based on the available data, and test them
one by one until the source of the issue is found.
5
Cont’…..

5. Implement solutions: Once the issue is identified, implement


solutions to resolve it. This may involve reconfiguring network
devices, updating firmware, or installing new hardware.
6. Verify resolution: Finally, verify that the issue is fully resolved by
periodically monitoring network performance and ensuring that the
symptoms have disappeared.
-These steps can be used as a general framework for troubleshooting
network issues. However, it's important to note that different networks
and issues will require different approaches, and troubleshooting may
involve additional steps or more complex solutions.
6
7
TCP/IP Protocol Suite 8
TCP/IP Protocol Suite 9
TCP/IP Protocol Suite 10
TCP/IP Protocol Suite 11
TCP/IP Protocol Suite 12
TCP/IP Protocol Suite 13
TCP/IP Protocol Suite 14
TCP/IP Protocol Suite 15
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McGraw-Hill ©The McGraw-Hill Companies, Inc., 2000
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McGraw-Hill ©The McGraw-Hill Companies, Inc., 2000
McGraw-Hill ©The McGraw-Hill Companies, Inc., 2000
McGraw-Hill ©The McGraw-Hill Companies, Inc., 2000
McGraw-Hill ©The McGraw-Hill Companies, Inc., 2000
McGraw-Hill ©The McGraw-Hill Companies, Inc., 2000
McGraw-Hill ©The McGraw-Hill Companies, Inc., 2000
McGraw-Hill ©The McGraw-Hill Companies, Inc., 2000
McGraw-Hill ©The McGraw-Hill Companies, Inc., 2000
McGraw-Hill ©The McGraw-Hill Companies, Inc., 2000
McGraw-Hill ©The McGraw-Hill Companies, Inc., 2000
McGraw-Hill ©The McGraw-Hill Companies, Inc., 2000
McGraw-Hill ©The McGraw-Hill Companies, Inc., 2000
McGraw-Hill ©The McGraw-Hill Companies, Inc., 2000
McGraw-Hill ©The McGraw-Hill Companies, Inc., 2000
McGraw-Hill ©The McGraw-Hill Companies, Inc., 2000
McGraw-Hill ©The McGraw-Hill Companies, Inc., 2000
SNMP =Simple Network Management Protocol

McGraw-Hill ©The McGraw-Hill Companies, Inc., 2000


McGraw-Hill ©The McGraw-Hill Companies, Inc., 2000
MIB=Management Information Base

McGraw-Hill ©The McGraw-Hill Companies, Inc., 2000


RMON (Remote Network Monitoring)

McGraw-Hill ©The McGraw-Hill Companies, Inc., 2000


McGraw-Hill ©The McGraw-Hill Companies, Inc., 2000
McGraw-Hill ©The McGraw-Hill Companies, Inc., 2000
McGraw-Hill ©The McGraw-Hill Companies, Inc., 2000
McGraw-Hill ©The McGraw-Hill Companies, Inc., 2000
McGraw-Hill ©The McGraw-Hill Companies, Inc., 2000
McGraw-Hill ©The McGraw-Hill Companies, Inc., 2000
McGraw-Hill ©The McGraw-Hill Companies, Inc., 2000
McGraw-Hill ©The McGraw-Hill Companies, Inc., 2000
McGraw-Hill ©The McGraw-Hill Companies, Inc., 2000
McGraw-Hill ©The McGraw-Hill Companies, Inc., 2000
McGraw-Hill ©The McGraw-Hill Companies, Inc., 2000
McGraw-Hill ©The McGraw-Hill Companies, Inc., 2000
McGraw-Hill ©The McGraw-Hill Companies, Inc., 2000
McGraw-Hill ©The McGraw-Hill Companies, Inc., 2000
McGraw-Hill ©The McGraw-Hill Companies, Inc., 2000
McGraw-Hill ©The McGraw-Hill Companies, Inc., 2000
McGraw-Hill ©The McGraw-Hill Companies, Inc., 2000
McGraw-Hill ©The McGraw-Hill Companies, Inc., 2000
McGraw-Hill ©The McGraw-Hill Companies, Inc., 2000
McGraw-Hill ©The McGraw-Hill Companies, Inc., 2000
Network utilities
1. Ipconfig
2. Ping
3. Tracert
4. Nslookup
5. Arp
6. Netstat
7. Nbtstat

McGraw-Hill ©The McGraw-Hill Companies, Inc., 2000


McGraw-Hill ©The McGraw-Hill Companies, Inc., 2000
McGraw-Hill ©The McGraw-Hill Companies, Inc., 2000
McGraw-Hill ©The McGraw-Hill Companies, Inc., 2000
McGraw-Hill ©The McGraw-Hill Companies, Inc., 2000
McGraw-Hill ©The McGraw-Hill Companies, Inc., 2000
McGraw-Hill ©The McGraw-Hill Companies, Inc., 2000
McGraw-Hill ©The McGraw-Hill Companies, Inc., 2000
McGraw-Hill ©The McGraw-Hill Companies, Inc., 2000
McGraw-Hill ©The McGraw-Hill Companies, Inc., 2000
McGraw-Hill ©The McGraw-Hill Companies, Inc., 2000
McGraw-Hill ©The McGraw-Hill Companies, Inc., 2000
McGraw-Hill ©The McGraw-Hill Companies, Inc., 2000
McGraw-Hill ©The McGraw-Hill Companies, Inc., 2000
McGraw-Hill ©The McGraw-Hill Companies, Inc., 2000
McGraw-Hill ©The McGraw-Hill Companies, Inc., 2000
McGraw-Hill ©The McGraw-Hill Companies, Inc., 2000
McGraw-Hill ©The McGraw-Hill Companies, Inc., 2000
McGraw-Hill ©The McGraw-Hill Companies, Inc., 2000
McGraw-Hill ©The McGraw-Hill Companies, Inc., 2000
McGraw-Hill ©The McGraw-Hill Companies, Inc., 2000
McGraw-Hill ©The McGraw-Hill Companies, Inc., 2000
McGraw-Hill ©The McGraw-Hill Companies, Inc., 2000
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McGraw-Hill ©The McGraw-Hill Companies, Inc., 2000
McGraw-Hill ©The McGraw-Hill Companies, Inc., 2000
McGraw-Hill ©The McGraw-Hill Companies, Inc., 2000

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