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History of TQM

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28 views1 page

History of TQM

tqm

Uploaded by

tesicojayson13
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© © All Rights Reserved
We take content rights seriously. If you suspect this is your content, claim it here.
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Jayson T.

Donasales 16/08/2024

HISTORY OF TQM
Total quality management (TQM) origins can be traced around the late 1920’s which
started through Elton Mayo’s Hawthorne experiments. In 1927 Elton Mayo and Fritz
Roethlisberger started the Hawthorne experiment that lasted until 1932. The Hawthorne
Experiment showed that employee productivity isn't just about work conditions or pay. It
depends a lot on how satisfied workers are in their jobs. Mayo believed that emotions play a
bigger role in productivity than logic. The most important influence on workers' behavior is their
involvement in social groups. So, he concluded that work setups should not only meet production
goals but also fulfill employees' social needs. In the 1930’s the experiment also studied lighting
levels, workday lengths, and rest period lengths to maximize productivity. It showed that the
lighting levels affected productivity, showing that brighter lighting affected the workplace
positively. Also, during the 1930s, Walter Shewhart developed control charts. which is a
statistical method to control processes.

It was when the 1950’s when the term Total Quality Control (TQC) popped up. It was
Armand Feigenbaun that wrote Total Quality Control. In the 1960s, Douglas McGregor
introduced two leadership models: Theory X, which assumes that workers dislike work and need
strict control, and Theory Y, which believes that workers want to do a good job and are more
productive when they are involved in problem-solving and decision-making. Then in the 1970’s
Japanese shaped the phrase Total Quality Control. It made them the world quality leader in that
period. In the 1980s, the U.S. Navy coined the term TQM, inspired by Japanese Total Quality
Control principles. Many companies quickly adopted TQM and saw productivity improvements.
However, some failed because they weren't willing to make necessary changes.

Even to this day, TQM and its theories are still being applied to the workplace for better
long-term success. It showed that every worker has a crucial role to play in the workplace and
that each one of them, from top management to frontline workers, have responsibility for quality
work.

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