MAKE A DIFFERENCE - JOIN THE EUROPEAN

COMMISSION
Do you want to help shape the future of the European Union? Make the
planet greener, promote a fairer society, or support businesses and
innovation across the EU? Then come and work for the European
Commission where you can really make a difference!

Commission staff are a diverse group of people, who are motivated to

help make Europe – and the world – a better place. They come from the
27 Member States of the European Union. Different nationalities,
languages and cultures make the Commission a vibrant and inclusive
working place.

WE OFFER ATTRACTIVE WORKING CONDITIONS AND MUCH

MORE:

 Interesting and challenging positions with plenty of opportunities

for training and acquiring new skills and competencies over your
whole career;
 Opportunities to try several areas of work throughout your career;
 Flexible working conditions and the possibility of teleworking – we
care about your work-life balance;
 A competitive financial package, including comprehensive
sickness, accident and pension schemes;
 Multilingual schools for your kids;
 We are also proud to be an equal opportunity employer and
promote diversity and inclusion.

We recruit from a wide range of backgrounds:

We are not only recruiting political scientists and lawyers but also
looking for all kinds of profiles, including natural scientists, linguists and
economists, as well as drivers and engineers.
For more information ec.europa.eu/work-with-us.

STAFF RECRUITED ON CONTRACTS

In addition to permanent officials, the European Commission often

recruits non-permanent staff. There are two categories of non-permanent
staff:

 temporary agents are recruited to fill vacant positions for a set

amount of time or to perform highly specialised tasks.
 contract agents may provide additional capacity in specialised
fields where an insufficient number of officials is available or carry
out a number of administrative or manual tasks. They are generally
recruited for fixed-term contracts (maximum 6 years in any EU
Institution), but in some cases they can be offered contracts for an
indefinite duration (in offices, agencies, delegations or
representations).

For more information on different staff categories.

(Reference: Call for interest EC/2024/453922)

 IT SERVICE ASSISTANT

in DG TAXUD - European Commission

Job title: IT service assistant - Carbon Border Adjustment Mechanism (CBAM) Central
Payment Platform (CCP) Operations Assistant
Domain: Information Technology
Where: Unit B.2 - Architecture and Digital Operation, Brussels
Function Group: FG III
Contract Type: 3b
Express your interest until: -31/08/2024 12.00 (noon, Brussels time)

WE ARE

The Directorate-General for Taxation and Customs Union’s (DG TAXUD) mission
is to promote fair and sustainable policies that generate revenue for the EU and
its Member States and ensure that EU citizens and businesses benefit from
global trade and a safe and secure Single Market protected at its borders.

Within DG TAXUD, the mission of Directorate B “Digital delivery of Customs &

Taxation Policies” is to lead the strategy, planning and design of the digital
agenda for EU customs and taxation policies, to implement EU customs tariffs
policies and to contribute to launching the new Carbon Border Adjustment
Mechanism (CBAM) in the context of the Green Deal.

Within Directorate TAXUD.B, unit TAXUD.B2 is responsible for Digital, Data

Policies and AI, the preparation of the EU Customs Data Hub in the context of EU
Customs Reform and the CBAM Registry deployment and management.

TAXUD.B2 employs 25 officials supported by approximately 35 proximity IT

consultants with a yearly budget is around 65 million EUR, and all operational
services are outsourced in near EU shore. Directorate B is modernising its digital
outsourcing model opting for Business Disentanglement Verticalization, Agile,
DevSecOps, SaaS & Cloud hosting End-To-End procurement schemes exploring
synergies with other EC corporate Services procurement schemes.

The vacant post is in the TAXUD.B2 CBAM team. The team consists of 16 people.
The team is responsible for the maintenance of the CBAM Transition system and
CBAM definitive system delivery. For the further details concerning Carbon
Border Adjustment Mechanism (CBAM) please check: https://taxation-
customs.ec.europa.eu/carbon-border-adjustment-mechanism_en

WE PROPOSE

(Reference: Call for interest EC/2024/453922)

TAXUD.B2 is seeking a dynamic contractual agent with a service support mindset
to join the Carbon Border Adjustment Mechanism (CBAM) team delivery team to
supervise the CBAM service management in the context of CBAM day-to-day
operations and support for the end users.

The successful candidate will coordinate the of delivery of the following services
for the interface between CBAM Registry and Central Payment Platform (CCP):

 Operational Monitoring of the system to follow the evolution of the CBAM

traffic, and volumetric as we well as to identify potential issues.
 Availability monitoring – to detect and address unplanned interruption of
service or quality reduction of CBAM system processes.
 Incident management to ensure that CBAM related services are delivered
according to defined Terms of Collaboration and SLA (Service Legal
Agreement) including the follow of related statistics.
 Problem Management, identifying the problems (recurring incidents) and
supporting the roto cause analyses. He/she will also manage the list know
errors.

The successful candidate will act as Service Manager for CBAM Registry/ CCP
interface plan coordinate the service delivered by the operational contractors
manging the CBAM Operations in DG TAXUD Data center and another contractor
supporting the end users. He/she will coordinate the preparation of operational
readiness for the CCP interface. He/she will supervise the work of the external
teams, propose improvements, and escalate when needed. He/she will also
collaborate with internal TAXUD team to ensure operational excellence.

The primary objectives are:

 to maintain CBAM Registry/ CCP interface system up and running with very
limited unplanned downtimes for the end users.
 to ensure that SLA for incident management is followed by or parties and
report in case of deviations.
 to ensure that CBAM Registry/ CCP interface as well as CCP system is
operated in the way which is raising no complaints from the end user or
business teams.

He/she will coordinate with CBAM team and operational contractors to ensure
that next version of the CBAM registry and CCP system supports the above
objectives.

WE LOOK FOR

A candidate having a high sense of responsibility, strong organisation,

coordination, prioritisation, and planning skills. He/she should have the ability to
work in a proactive and autonomous mode, to set and communicate priorities.
He/she should be well organised, rigorous, and eager to deliver quality results on
time. He/she should be flexible with a result-oriented mindset.

(Reference: Call for interest EC/2024/453922)

A candidate having understanding of the Service management and operations,
ITIL, and being able to coordinate work of service support and operations teams
for CBAM.

Experience in the Service management and operations is required (5 years).

A candidate will be expected to ensure quality and review technical project

deliverables from contractors (functional/ technical specification, design, testing,
deployment, etc) or other project stakeholders; evaluate technical offers of
TAXUD contractors and vendors.

The candidate must be able to understand complex system design, and

operational challenges of different technologies being uses. (e.g. Containers,
DEVSECOPS, KAFKA, Camunda or similar).

The candidate should be constructive in teamwork / co-operation as well as in

internal and external communication, maintaining effective relationships within
the organization.

The ideal candidate is expected to have a client-oriented approach and the clear
commitment to delivery required services.

A dynamic, motivated and open-minded colleague willing to be part of a multi-

cultural team and contribute to its collaborative atmosphere.

Experience in EU institutions and knowledge of Commission procedures is

considered as an advantage.

Good written and oral communication skills are essential. Excellent command of
English is essential.

HOW TO EXPRESS YOUR INTEREST?

With a view to guaranteeing equal access to all, the Commission recruits from an
open database of spontaneous applications. The present call for interests aims at
helping the recruiters to identify potentially interested candidates within this
database.

In practice, to express your interest, please follow the subsequent two steps:

1. If you are not registered yet in the open EPSO database, please do so at
the following address: CAST Permanent. Please select under selection
procedures for contract agent the CAST permanent profile that best suits
your education and experience.
2. You should send your documents in a single pdf in the following order:
1. your CV 2. motivation letter 3. duly filled in application form.

(Reference: Call for interest EC/2024/453922)

 Please send these documents by the publication deadline to TAXUD-UNIT-
[email protected] indicating the call for interest reference EC-2024-TAXUD-
453922 in the subject.

No applications will be accepted after the publication deadline.

(Reference: Call for interest EC/2024/453922)

 ANNEX
1. Selection

 Am I eligible to apply?

You must meet the following eligibility criteria when you validate your
application:

Our rules provide that you can only be recruited as a contract agent at the
European Commission if you:

General criteria:
 Are a citizen of a Member State of the EU and enjoy full rights as a citizen;
 Have fulfilled any obligations imposed by applicable laws concerning
military service;
 Are physically fit to perform the duties linked to the position;
 Produce the appropriate character references as to suitability for the
performance of the duties.
 Have passed an EPSO CAST in the relevant Function Group for this
position. At the stage of the application, it is sufficient to be registered in
the EPSO CAST data base.
Qualifications:
(a) Have a level of post-secondary education attested by a diploma OR
(b) a level of secondary education attested by a diploma giving access to
post-secondary education, and appropriate professional experience of at
least three years.

Only qualifications issued or recognised as equivalent by EU Member State

authorities (e.g. by the Ministry of Education) will be accepted.
Languages:
 have a thorough knowledge (minimum level C1) of one of the 24 official
languages of the EU1
 AND have a satisfactory knowledge (minimum level B2)2 of a second
official language of the EU, to the extent necessary for the performance of
the duties.
 What about the selection steps?
1
The official languages of the European Union are: BG (Bulgarian), CS (Czech), DA
(Danish), DE (German), EL (Greek), EN (English), ES (Spanish), ET (Estonian), FI (Finnish),
FR (French), GA (Irish), HR (Croatian), HU (Hungarian), IT (Italian), LT (Lithuanian), LV
(Latvian), MT (Maltese), NL (Dutch), PL (Polish), PT (Portuguese), RO (Romanian), SK
(Slovak), SL (Slovenian), SV (Swedish).
2
For details on language levels, please see the Common European Framework of
Reference for Languages (https://europass.cedefop.europa.eu/en/resources/european-
language-levels-cefr).

(Reference: Call for interest EC/2024/453922)

The selecting unit chooses from the EPSO database 3 candidates with the
appropriate profile and invites them to an interview. For the interview a selection
panel is set-up to assess the best candidates. Due to the large volume of
applications that we may receive only candidates selected for the interview will
be notified.

For operational reasons and in order to complete the selection procedure as

quickly as possible in the interest of the candidates and of the institution, the
selection procedure will be carried out in English and possibly in a second official
language.

3
Therefore, candidates who did not pass already a CAST on the level Function Group [III],
should register their profile at this address.

(Reference: Call for interest EC/2024/453922)

2. Recruitment

The candidate selected for recruitment will be requested to provide documentary

evidence in support of the statements made in the database and, where
relevant, the call for interest.

The successful candidate will be required to undergo a mandatory pre-

recruitment medical check-up carried out by the Commission.

 Type of contract and working conditions

The place of employment will be in Brussels.

The successful candidate will be engaged as a contract agent under Article

3(b) of the Conditions of Employment of Other Servants, in function group
FG III. General information on Contract Agents can be found at this link.

The grade or proposed grade range, as well as the step in that grade, will be
defined on the basis of the candidates’ previous professional experience, in
accordance with Commission Decision C(2017)6760 laying down the criteria
applicable to classification in step on engagement.

The duration of the first contract will be of 1 year. Subject to the interest of
the service, the contract can be extended to a maximum duration of 6 years.

The duration of the extension will be defined according to the General

Implementation Rules in force at that moment, in accordance with Commission
Decision C(2017)6760 on policies for the engagement and use of contract
agents.

All new staff have to successfully complete a 9-month probationary period.

The pay of staff members consists of a basic salary supplemented with specific
allowances, including, where applicable, expatriation and family allowances. The
provisions guiding the calculation of these allowances can be consulted in the
Conditions of Employment of Other Servants. As a member of staff of the
European institutions, your pay is subject to a tax raised by those institutions.

The European Commission applies a policy of equal opportunities and non-

discrimination in accordance with Article 1d of the Staff Regulations.

Should you need further information on working conditions, please refer to

Working conditions and benefits of EU Careers.

(Reference: Call for interest EC/2024/453922)

For information related to Data Protection, please see the Specific Privacy
Statement under “7. Information to data subjects on their rights”, to find your
rights and how to exercise them in addition to the privacy statement, which
summarises the processing of your data.

(Reference: Call for interest EC/2024/453922)