Ahmed Imran
Ahmed Imran
E-mail: [email protected]
Contact: +91-9966671356
CAREER OBJECTIVE
SUMMARY
A reliable and timely database administrator with 7+ years of experiencein SQL Server database administration,
providing end-to-end supportfor clients per remote working model.
Hands-on experience in planning and execution of upgrades, production support, technical process
standardization, Business continuity planning for databases on heterogenous RDBMS and Operating Systems.
Handled DB projects from business requirements analysis to solutions delivery and support
Experience in handlingSQL upgrades, release and patch managementimplementations with organized
Implementation strategies, performance optimization withminimum downtime
Ensures overall service level agreements and responsible for system uptimes through 24/7 support matrix.
Self-motivated, responsible, and confident individual with an ability to multi-task and prioritize work per
business requirements.
Strong written and verbal communication with an ability to work effectively with cross-functional teams,
offshore, onsite and customers.
Flexible in providing support at all stages of deployments with on-call, remote, maintenances support during off-
hours per business requirements.
SKILL HIGHLIGHTS
PROJECTS
Responsibilities:
Monitoring, optimization of server and SQL server environments for Enterprise Parter Project
Working on workorders, RFC and general requests with locals users
Taking backups and scramble according to user requests
Working on Jenkins and PowerShell jobs and update the local environment to hassle free manual work
Migrating databases from on-premise to AWS
Monthly UAT and Prod upgrades for BO reports
Responsibilities:
Good experience with SQL server 2019,2017,2016, 2014, 2012, 2008 R2, 2008 Installations, Configurations,
Migrations, and maintenance
As part of BAU, provided support on daily acts which comes from app support team and developers,
involved in weekly deployments and audit
Use to raise requests for new EC2\S3 bucket \Port enable \Drive expansion (EBS) as all DB servers are
hosted on AWS
Cooperate with different teams to migrate, troubleshoot DB related issues
Experienced in schema refresh and Database refresh using Logical backups
Special proficiency in troubleshooting, monitoring, optimization of server and SQL server environments
Worked on TDE/Keysecure on provided database and DB refresh
Worked closely with Application teams for DB related issues & troubleshooting accordingly
Worked on projects related to Datacenter migrations, especially with the databases from on-prem to cloud and
across DC
All our SQL Server instances has to be enabled to notify our group for all SQL Alerts
Handling and focus on regular maintenance plans, they are like Check DB and Full Backup, Differential
Backup for specific databases, Transaction Log Backup, Weekly or Daily Rebuild index and Update stats
Having knowledge in cloud technologies Microsoft Azure and Amazon cloud services.
Created SQL Server Databases in Azure PaaS like Single Database, Elastic pools and Managed Instances
Migrated Databases from On-Premise to Azure using tools like DMA, DMS, BACPAC and Export/Import.
Hands-on experience on monitoring servers with use of monitoring tools (Idera, SCOM, Ignite) it includes all
types of alerts
Responsibilities:
Good experience with SQL server 2012, 2008 R2, 2008 Installations, Configurations, Migrations, and
maintenance
Experience with SSRS, including installation, configuration, and report/package/cube generation
As part of BAU, provided support on daily acts which comes from app support team and developers, involved in
weekly deployments and audit
SQL migration was done for 2012, as part of it worked on documentation and change implementations and
having discussions with app support\windows\network\app owners\RMs
All database and windows level configs were applied, and we will have prod cutovers after UAT signoff) Dry
runs.
Good experience at developing automation daily, weekly and monthly system maintenance tasks such as
database backup, database integrity
Responsibilities:
Supported client infrastructure by providing remote support, the job involves System monitoring, which
includes checking for user data always up and network failures in the links and to troubleshoot issues related to
networking and connectivity issues.
Creating Remedy tickets and follow-up mails with the customers. Providing 24X7 supports and generating
reports.
Proactively monitoring customer/client’s network usingutilities and tools provided at the client side.
Provide support to customers by monitoring, troubleshooting, and maintaining server and network components
that affect their business transactions
Monitoring alerts from the servers and raising ticket for the same and doing follow up with the appropriate
team for resolution of the issue that caused the alert
Logging the calls using remedy ticketing system and escalate the critical/network calls to L3 team
Remotely solving issues Regarding both application and system using VNC viewer and Team Viewer.
To independently coordinate, analyse, and solve all end user related issues through IT helpdesk.
Coordinate with Vendors for end user and server support and warranty related issues
To maintain the network on Leased lines and Cisco routers and perform all system admin tasks like user
management, device management, backups and ensure high availability of system.
Responsibilities:
To assist customers with OS related issues, Antivirus Installation, Networking issues
Taking ownership of customer issues and drive the problems to completion state
Troubleshootand identify solutions to resolve frequently reported issues with proper fix
Handled tasks like installing and configuring Computer systems, diagnosing hardware/software issues and
solving technical problems
Provide support on inbound calls via 24/7 support matrix
Respond to Query/Complaint/Request from customers including follow-up and close looping (Voice)
EDUCATION
SKILLSET
PERSONAL DETAILS