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Importance of Standardization in Wide Area Network

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Importance of standardization in Wide Area Network capacity management


for future cost optimization

Article in International Journal of Engineering & Technology · June 2018


DOI: 10.14419/ijet.v7i2.11404

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International Journal of Engineering & Technology, 7 (2) (2018) 921-926

International Journal of Engineering & Technology


Website: www.sciencepubco.com/index.php/IJET
doi: 10.14419/ijet.v7i2.11404
Research paper

Importance of standardization in Wide Area Network capacity


management for future cost optimization
Sudip Sinha 1 *, Anirban Das 2, Amitava Ghosh 3
1 Research
Scholar, Seacom Skills University, West Bengal
2 Professor,Department of Computer Science, University of Engineering & Management, Kolkata
3Faculty- School of Management Studies, Seacom Skills University, West Bengal

*Corresponding author E-mail: [email protected]

Abstract

For Enterprise organization, IT (Information Technology) budget is getting reduced and Organizations are focusing on optimizing Operat-
ing cost to save money which can be used in Security enhancement to protect the IT / OT (Production) asset or in innovative solution
deployment to get competitive advantages in the market [1] [2]. As in the technologies are undergoing paradigm shift from closed end to
open ended (cloud / IoT centric) Solution and customer needs secured connectivity for reliable service delivery, Next Gen solution approach
must be standardized for easy governance for the future.

Keywords: High Cost QOS (Quality of Service) Enabled Ethernet Based Solution; Wide Area Network; WAN Solution Standardization; WAN Bandwidth.

Riverbed Technology and Liveaction are the pioneer in the netflow


1. Introduction utility tool / appliance which add real value in application analysis
across the wan and contribute in capacity management by predic-
For large Enterprise organization, Wide Area Network cost is under tive analysis [10] [11].
budget cut situation and IT department always face real challenge In a White Paper on WAN Bandwidth / Application impact analysis
how to get best fitted technical solution within limited budget. by BSC Systems, Inc. (2007) focuses on application specific Band-
Standardization of WAN Capacity Management is essential which width requirement but nothing related to cloud application move
helps in Overall Cost Optimization [3] in the future. has been incorporated [12].
The Standardization includes clear guidance which site will have VessBakalov (2016) highlighted the relevance and lesser demand
what kind of WAN Links – MPLS or Internet VPN, what will be of capacity planning in cloud computing as cost optimization initi-
minimum Bandwidth requirement considering the desired applica- ative. But, this is purely a debatable open question and has no con-
tions to run seamlessly with the projected concurrent user number. crete answer from WAN Perspective [13].
The capacity planning will help to have right sizing of WAN links Kristina Lengyel (2015) has focus for importance of network read-
so that circuit will not be over / under utilized in general and maxi- iness related to cloud migration [14].
mization of ROI and lowering the TCO. If the WAN Bandwidth is Dimension Data (2017) provides readiness analysis for cloud mi-
not rightly sized, then WAN Circuit may be over utilized resulting gration as a service but WAN impact analysis steps are yet to be
poor application response and negative perception to the end user. covered in their portfolio [15].
If application access response if not good enough business opera- In a white paper on The Definitive Guide to Networking for Office
tion will be highly impacted and performance of customer service 365, Zscaler (2017) focused on latency and other network parame-
will be degraded [4] [5]. ters but not on WAN Bandwidth [16].
Barracuda (2015) conducted Osterman Research to define Best
2. Literature survey Practices for Migrating to Office 365 but in depth network readiness
and associated impact during the post migration phase has not been
defined clearly which opens further research opportunity [17].
Paul F. Kirvan (2017) formulated the techniques / methods has been
described for WAN performance monitoring and Capacity manage-
ment but no capacity planning related to cloud move has been high- 3. Methodologies
lighted. It also highlighted the open question how much WAN
Bandwidth will be enough which is not yet got the right answer [6] Performance of the Customer Service is important as customer ser-
[7]. vice operation plays pivotal role in better customer’s experience
Cisco extensive research (2005) has highlighted netflow tool is the and customer’s retention. The Management KPIs for Standard
core foundation of capacity planning by in depth analysis [8]. WAN Capacity Planning are as below:
William Nametka (1999) highlights that for Capacity planning
Bandwidth upgrade is not always the only solution, rather rational-
ising and optimizing WAN usage would add great value in effective
usage of WAN to connect corporate network connectivity [9].

Copyright © 2018 Sudip Sinha et al. This is an open access article distributed under the Creative Commons Attribution License, which permits
unrestricted use, distribution, and reproduction in any medium, provided the original work is properly cited.
922 International Journal of Engineering & Technology

3.1. Site categorization (based on user number) Type G + SDN (Software Defined Network) + NFV
Type N
(Network Function Virtualization)
It is important to classify the sites based on number of users. Clas-
sification of sites will help to draw line of criticality of that site 3.3.1. Sample WAN architecture
based on which the Connection technology and WAN Bandwidth
In a typical Enterprise Network environment, which operates glob-
will be rightly sized.
ally, usually have multiple WAN service providers. Strongest WAN
Table 1: Categorization of Site Based on Number of Users
Service providers are selected in each region and that creates com-
Number of Users at Site Site Categorization plex situation for vendor management and routing management.
0 – 20 XS – Very Small Site Blame game start and route re distribution requires complex BGP
21 – 50 S – Small Site setup and skill set upliftment of technical resources. Below is the
51 – 100 M – Medium Site technical high level diagram of global WAN where two data Center
101 – 150 L – Large Site has been shown in redundant mode with Internet break out point
151 – 250 XL – Extra Large Site firewall proxy etc. and Under the WAN provider (Single Provider)
251 – 500 XXL – Double Extra Large Site different sets of connectivity, MPLS, MPLS + VPN, Exclusive
500+ XXXL – Triple Extra Large Site VPN etc. has been demonstrated.
3.2. Site categorization (based on business criticality)

The main KPIs of deciding factors of various sites are either loca-
tion – Head Office in the Country where top management Team
operates business, Data Center where Servers are located or Sales
office etc or production environment which generates more revenue
in terms of business transaction. Details are as follows:

Table 2: Categorization of Site Based on Business Criticality


Site Categori-
Description
zation
Very Critical Sites – Like Head Office, Data Center,
Gold Site
Production Control Office etc.
Critical Sites – Like Regional Head Office, Large
Platinum Site
Production Site etc.
Important Sites – Large Branch Site, Medium Pro-
Silver Site
duction Site etc. Fig. 1: Sample WAN Architecture.
Bronze Site Branch Site, Small Production Site.
Copper Site Sales Office / Distribution Office 3.4. Quality of service standardization
Iron Site Small Sales Office
It is essential to standardize Quality of Service for the MPLS WAN
3.3. WAN solution categorization Links so that application performance can be guaranteed. QOS will
ensure minimum allocated bandwidth will be reserved to provide
It is important to standardize WAN Solution, available from differ- certain assurance of seamless application access when circuit will
ent WAN Service Provider. It is always better to have single pro- be over utilized. QOS is effectively only available on MPLS. Since
vider to manage Global Wide Area Network by providing connec- internet is uncontrolled and application cannot be guaranteed over
tivity to the Head Office and Branch Offices for getting better ser- public internet, effective QOS will not be achieved over Internet
vice governance of single platform and getting Commercial benefit. based VPN Services.
But it may be challenging that single provider may not have pres-
ence to all the locations and price may not be competitive. Multi Per user
Provider strategy is one of the crucial decisions that enterprise must WAN BW
Applica- WAN BW User % of con-
take. Based on strong presence in the region, Enterprise should con- Concurrent require-
tion require- # at currency of
sider maximum 5 WAN Service Provider to provide connectivity to User# ment
Name ment site user #
the sites. (Kbps)
(Kbps)
Table 3: Categorization of Site Based on Business Criticality
ERP
32 10 50% 5 160
WAN Solu- Software
Description Middle-
tion Type 32 10 30% 3 96
Type A Dual MPLS with Full Path Diversity with Dual POP ware
Dual MPLS with Non-Full Path Diversity with Dual Intranet 20 10 40% 4 80
Type B
POP Internet 48 10 60% 6 288
Dual MPLS with Non-Full Path Diversity with Sin- Handheld
Type C
gle POP 40 5 100% 5 200
Apps.
Type D Single MPLS
Type E Primary MPLS Internet Based VPN as Backup VoIP 64 10 20% 2 128
Type F Dual Internet Based VPN Primary / Backup Email
20 10 80% 8 160
Type G Single Internet Based VPN Client
Type A + SDN (Software Defined Network) + NFV Chat Cli-
Type H 5 10 50% 5 25
(Network Function Virtualization) ent
Type B + SDN (Software Defined Network) + NFV
Type I 1137
(Network Function Virtualization)
Type C + SDN (Software Defined Network) + NFV Head-
Type J room
(Network Function Virtualization) 340
Type D + SDN (Software Defined Network) + NFV 25% ex-
Type K
(Network Function Virtualization) tra
Type E + SDN (Software Defined Network) + NFV Total
Type L 2 Mbps
(Network Function Virtualization) WAN
Type F + SDN (Software Defined Network) + NFV
Type M
(Network Function Virtualization)
International Journal of Engineering & Technology 923

BW Pro- The key components involved to develop WAN Bandwidth Calcu-


posed lator are as below –
• Identify the Applications
Sample QOS Profiling can be followed by Enterprise Organization • Gather per user BW requirement for those applications
across Global WAN Services. • Gather Number of users at sites
• Anticipate number of user % of the site for each application
Table 4: COS Profile with WAN. Also, it must be considered that in MPLS QOS Tail end packet drop
COS Pro- will be observed if the WAN Utilization goes beyond 75%. 25%
Description % of WAN BW
file
headroom should be always maintained to avoid packet drops
EF for UC Voice 5% can be increased on demand (Gener-
COS1 which can result poor application performance.
/ VOIP ally Strict Priority). DSCP EF Category.
Video Confer- 25% of the remaining BW. DSCP AF41 Examples of WAN BW Calculators are as follows in Table 5
COS2V Table 5: Sample WAN Bandwidth Calculator for New Sites.
encing Category.
Critical Applica- 25% of the remaining BW. DSCP AF3x Note: For USA T1 [1.54Mbps] is available, but for rest of the Globe
COS2
tions Category. 2Mbps is the minimum standard so 2Mbps is recommended to sup-
Important Appli- 15% of the remaining BW. DSCP AF2x port the above requirement.
COS3a
cations Category. Sample WAN BW Calculator for WAN Readiness Analysis for
General Business 10% of the remaining BW. DSCP AF22
COS3b Cloud based Email and Collaboration Software Deployment –
Applications Category.
Best Effort Traf- 25% of the remaining BW. DSCP Best Baseline Information –
COS4 Name of the Site - XXXXX
fic Effort (BE).
Number of Users – 10
The COS1 is for Unified Communication VOIP requirement. Con- Existing WAN BW – 2Mbps
sidering 32Kbps or 64Kbps per voice call BW requirement [Com- Average WAN Utilization during business hour, considering the
pressed or Uncompressed], focusing needs to be given on assump- peaks -> 50% = 1Mbps
tion of number of concurrent VOIP calls [Inbound + Outbound] to Headroom 2Mbps – 1Mbps = 1Mbps.
calculate minimum COS1 bandwidth requirement for the WAN Considering minimum 20% Buffer of 2Mbps Link to avoid poten-
Link. tial QOS packet drops (2048Kbps * 20% = 496Kbps).
Similarly, COS2V is for Video Conferencing. It is essentially for Available BW for Cloud based Email and Collaboration Software
Device based Video Conferencing System to secure 1Mbps per de- Deployment = (1024 – 496) Kbps = 528Kbps.
vice for Video Conferencing. Laptop based VC using Video Con- Question / Challenge to the System administration – Is 528Kbps
ferencing client should not QOS functional as optimum way. sufficient for new Email and Collaboration software deployment
In Summary Concurrency factor is important to rightly size COS1 with the given user concurrency number?
and COS2V bandwidth for WAN QOS. The following sample WAN Bandwidth calculator will help system
WAN Acceleration and Compression technology plays a vital role administration for Site Readiness analysis to assess if the available
for compression of WAN traffic so that with low bandwidth link WAN Bandwidth is sufficient or not. If not, then what will be the
high amount of traffic can be traversed. Only point of concern is next level of WAN Bandwidth that Site will be upgraded to. This
WAN Compression appliance requires to be installed in locations WAN Bandwidth calculator will be very handy and ready to use for
where Customer wants to get benefit of WAN compression accel- the systems administrations for architecting new Site with correct
eration. If WAN compression device can compress 50% of the Bandwidth Sizing.
WAN traffic, then effective utilisation of 2Mbps WAN link will be Note: Access to the Cloud based Email and Collaboration software
around 1Mbps so more headroom will be available to send more is recommended to have via Wide Area Network [MPLS or Internet
traffic across the same WAN Link. The site where no WAN com- Based VPN + Netbond and Express Route to Cloud Service Pro-
pression device is installed – the WAN traffic will be sent being vider] for Security reason rather than Site Specific Internet based
uncompressed. To have WAN compression device in every location Cloud Server access which is vulnerable for Enterprise Network.
may be costly approach but Enterprise customer should consider
this technology as standard best practice framework to save cost of Table 6: WAN Readiness Analysis for Cloud Based Email and Collabora-
tion Software
Bandwidth upgrade. Following are high level cost structure for
Per user
WAN compression device deployment – Application WAN BW
User % of con- Concur- WAN BW
# at currency rent requirement
Name requirement
site of user # User# (Kbps)
(Kbps)
Email Client 20 10 80% 8 160
Chat Client 5 10 50% 5 25
Audio Confer-
ence via Chat 100 10 20% 2 200
Client
Audio Confer-
ence with Screen
200 10 20% 2 400
Share via Chat
Client
Video Confer-
3.5. WAN bandwidth calculator
ence via Chat 256 10 10% 1 256
Client
Enterprise Organization should essentially develop organization Video Confer-
specific WAN Bandwidth calculator which will be very helpful in encing with
Capacity planning for new site, new application deployment for ex- 350 10 20% 2 700
Screen Share via
isting site or on premises to cloud application move. This WAN Chat Client
Bandwidth calculator will be helpful in right sizing the WAN Link Cloud based
BW for seamless application access. The WAN BW Calculator will Document Man- 256 10 30% 3 768
also be used for readiness analysis for any upcoming project to agement
Cloud based File
make sure existing BW is capable enough or require WAN Band- Share Access
128 10 50% 5 640
width upgrade. Delta WAN BW
3194
Required
924 International Journal of Engineering & Technology

Is the Site Table 7: Sample Netflow Top Talker / Traffic Report for Greater Visibility
NO
Ready?
Total WAN BW
4Mbps.
Proposed
Note: Enterprise Organization should also focus on intelligent decision
making regarding role out of application – full feature of limited feature
deployment. Application role out strategy is directly dependent on the Band-
width requirement of the Sites. May be for large site full feature application
deployment and for smaller sites limited feature application deployment can
be strategized to save cost as High BW demand will have high budget re-
quirement.
3.7. Local loop migration
Limited Application deployment includes – Basic function such as
Email Service and Chat Service while full feature application de- Worldwide technologies are evolving and Ethernet and broadband
ployment includes – services and getting faster expansion. Leased Line, Copper based
legacy DSL services are not cost effective, Enterprise customer
• Email
should focus on pushing WAN Service providers for faster adapta-
• Chat
tion of Ethernet and broadband services to get cost and technology
• File Share advantage. More Bandwidth means lesser price and shorter time du-
• Audio Conferencing ration of Bandwidth upgrade as in most of the cases it should be
• Video Conferencing soft upgrade rather than arranging new Circuit.
• Document Management
• Fire Share while on Audio / Video Conferencing 3.8. IP address management
Site Specific user number and application specific user concurrency
information should be provided by business to have accuracy and IP address management is one of the crucial elements for Capacity
authenticity enhanced for the WAN Bandwidth Calculator. Management. Specially for Public IP address, which requires to be
clearly documented with Purpose, Host information etc. and thresh-
3.6. WAN monitoring old alerting to be set so that procurement of new IP pool can be
initiated well in advanced to avoid any last-minute delay in Project
WAN Monitoring Service is very important and add value in capac- Go Live.
ity planning. WAN Utilization trend helps by providing greater vis- Organisation should start with the spreadsheet for IP address Man-
ibility which is the key enabler for BW upgrade decision.Enterprise agement and gradually move into tool based IP address manage-
organization should focus on two kinds WAN Monitoring Solutions. ment solution so that host level and connected switch port level
a) SNMP Based Monitoring – which will provide WAN Utili- granularity will be available, which host is holding which IP be-
sation trend. Time Specific utilization trend will help to un- longs to which site and associated with which switch port – which
derstand the business hour vs non-business hour utilization VLAN membership etc.
of WAN Link. Proactive alerting can be arranged for the fol- For Private IP, it is recommended for large enterprise to use Class
lowing for faster action to avoid risk of disaster. A IP address (10.x.x.x/8) while class B (172.16.x.x/12) can be used
• Alerting on WAN Circuit Over Utilisation (75% Utilization for mid segment enterprise while Class C is only suggested for
– Warning, 80% Utilisation - alarming, 90% Utilisation – small organization with few branch offices. IP address requires to
Critical. be properly documented with purpose, site information etc. which
• Alerting on CPU Over Utilisation (75% Utilization – Warn- will be key information to handle Merger and acquisitions to avoid
ing, 80% Utilisation - alarming, 90% Utilisation – Critical. potential IP address Conflict.
• Alerting on Duplex Mismatch on the Router Interface For Large Enterprise, there may be 3 verticals of overall IP address
• Alerting on Temperature – crossing the threshold limit management –
• Alerting on Network Up / Down (Primary / Backup) ▪ Per Function – this is important for QOS allocation – exam-
• Alerting on BGP or OSPF Neighbor down ple
• Alerting on Packet drop on interface • VOIP / UC Voice Service Ranges (VLAN 5)
• Alerting on CRC error on the router interface • Business LAN IP Segment (VLAN 10)
b) Netflow Monitoring – When WAN Circuit is over utilized, • WiFi Segment (VLAN 15)
before taking WAN Bandwidth upgrade decision, it is very • Fixed IP Device Segment (VLAN 20)
important to analyse the top talker information. Means iden- • Production Network Segment (VLAN 25)
tification of the users, top applications which are killing the • Video Conferencing IP Ranges (VLAN 30)
WAN. Based on that visibility application configuration tun- • Production Network Control IP Segment (VLAN 35)
ing can be performed. Example – Microsoft Security Com- • Management IP Segment (VLAN 40) CCTV Monitoring
pliance Manager (SCM) or other patch management tool can Segment (VLAN 45)etc.
take lots of WAN Bandwidth. File Share may kill the WAN. ▪ Per Zone – Enterprise organization can operate across the
Based on Netflow Data Analysis, Application deployment globe. In that case per function IP address will have clear del-
strategy can be intelligently fine-tuned based on technical egation to the specific zones as below –
feasibility like – out of office hour deployment, per user • America Zone
WAN Bandwidth limitation etc. • APAC Zone
Example of Netflow reporting – • EMEA Zone
Site Name / ID – XXXX Each Zone will have per function IP pool allocation.
Router Hostname – YYYY1234 ▪ Per Site –Under each Zone, site specific IP address assign-
Data Capture Start Date / Time – ment should happen to map the site specific VLANs with the
Data Capture End Date / Time – allocable IP address pool. Fixed IP and DHCP IP address re-
quirement should be addressed. For DHCP IP allocation, re-
dundant DHCP servers are recommended to avoid single
point of failure.
International Journal of Engineering & Technology 925

3.9. WAN inventory management baselining and bench- 4. Results and discussion
marking
Every Enterprise organization should focus on Management report-
WAN Inventory management via tool is one of the elementary tasks ing which should include WAN availability, utilization (BW and
to document the details of Circuit including IP address, Site Ad- CPU), SLA to have clear trend which will be the foundation for
dress – Contact information, POP details, distance from POP, Fi- making constrictive decision in Capacity Planning for WAN Band-
nancial details, Providers details, service level, technical details etc. width Upgrade / Downgrade etc. Also, there should be a clear
Based on the WAN inventory, country / Site / Region specific tech- roadmap for Site Specific WAN Bandwidth requirement to run the
nical / commercial trend will be available as high visible manage- required applications to provide clarity to the management how
ment report. Expenditure for same BW MPLS / Internet circuit for much investment they need to make to have a site go live for either
a country will be visible with clarity. This information can be used new site or existing site – new application deployment.
to setup bench mark for other similar circuit in the country.
Benchmarking can be initiated with the help of 3rd party partner
like Gartner to have clarity of cost per bandwidth per country per
provider, based on that either best provider can be selected or fur-
ther negotiation can be initiated with the existing provider to get
commercial benefit.

3.10. WAN service level

Wide Area Network Service Level is critical component based on


which WAN Solution will be designed. Few KPIs are –
• Availability Requirement – based on which redundancy to be
added.
• Latency requirement – Based on which Service Provider
needs to be selected. Fig. 2: Site Specific WAN Bandwidth Calculator.
• Application Performance – Only MPLS solution can provide
QOS enabled solution compared to Internet based VPN So- Based on Above Calculation minimum WAN Bandwidth Require-
lution, as internet based VPN solution is dependent on 3rd ment is 2Mbps for 10 Users site and Maximum WAN BW require-
party internet, ISP and backbone congestion. ment is 4Mbps for MPLS or Internet for VPN Connection. MPLS
• MTTR and TTR Requirement –How fast line can be restored, will be QOS enabled Service backed by SLA while Internet VPN
hardware can be replaced are important factors that ensure will have no application guarantee and best effort service from
high percent of Site availability. Violation of SLA may have Quality of Service perspective as Internet is uncontrolled.
credit back but multiple outage can result negative perception WAN Bandwidth Roadmap based on number of users at site, total
for the customers and application response may not be satis- number of users and application specific user concurrency %. Based
factory as expected. on the given roadmap as recommended approach IT manager can
have greater visibility on the bandwidth requirement and take con-
Table 8: MPLS Vs Internet Based VPN – Comparative Analysis scious decision for new site deployment or upgrading WAN Band-
Internet Based width as part of Network Readiness due to New Application de-
KPI ID# KPI Description MLPS
VPN ployment.
Application Performance
1 Good Moderate
Guarantee
2 Latency Good Moderate
Time to Restore and Hard-
3 Good Moderate
ware Replacement
End to End ownership of
4 Good Moderate
Provider
5 Cost High Low

3.11. Before time management

For Enterprise Organization, Demand and expectation from busi-


ness and customers are growing day by day. Timeline has become
very critical. Faster service delivery meeting the quality standard
and budget has become default requirement. On time Service is just Fig. 3: Technical Comparison of WAN Bandwidth Requirement Based on
good, aspiration is before time service delivery to reduce last mi- Number of Users (Road Map for Future WAN Readiness Dashboard for
nute risks / surprised. Organization should follow few best practices New Site).
as below to meet overall project timeline
• Requirement initiation on time It is also important to have commercial benchmarking per region so
• Feasibility Analysis on time that IT Department / Management team should have clear under-
standing regarding the commercial impact for the proposed WAN
• Capacity Planning on time
Bandwidth for new / existing site, based on the clarity budget can
• Getting the quotation on time
be allocated / approved for future WAN link deployment / BW up-
• Getting the approval on time grade.
• Ordering on time
• Cancellation [If required] on time
• Communication on time
• Communication on time if there is any dependency of Service
Delivery
• Escalate on time
• Plan for Execution on time.
926 International Journal of Engineering & Technology

high level cost analysis. Actual cost may be + or – 10 – 15% de-


pending country / Providers and their WAN technology available to
provide basic / Advance WAN Connectivity.
The above out of scope elements can open new horizon for further
research opportunities to address future requirement for WAN
Standardization and cost optimization initiatives.

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Out of scope eliminant of the current research [https://www2.dimensiondata.com/en/expertise/networking].
• Generic applications of Enterprise Customers have been [16] Zscaler Office 365 Network Readiness, the Definitive Guide to Net-
Considered. working for Office 365, Usa, 2017.
• Very Specific Industry oriented application software were [17] Barracuda, Osterman Research White paper on Best Practices for
Migrating to Office 365, USA, 2015 [https://www.barra-
not in focus.
cuda.com/assets/docs/Best_Practices_for_Migrating_to_Of-
• Real Bandwidth Hungry applications like SCM patch man- fice_365.pdf].
agement for Microsoft or other Vendor OS / Security Patch
upgrade has not been considered as WAN traffic during busi-
ness hour. Following Best Practice – Critical locations should
have local Servers and Client should get GB Volume of
patches over the LAN rather over the WAN to minimize the
impact of the WAN Links.
• Server to Server replications for SCM Patches from Central
Data Center Server / Cloud Server to Local Servers should be
intelligently Configured to happen during off business hour
so that end user’s business operations are not impacted due
to patch upgrade.
• Legal restrictions of using certain WAN Services / VOIP ser-
vices has not been considered which is specific to the coun-
tries.
The case study is framed based on single provider based managed
WAN Services for Enterprise Customers with Global Presence and

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