Scribd
Upload
21 views7 pages

Oracle - Training Topics

Uploaded by

nishant
Copyright
© © All Rights Reserved
We take content rights seriously. If you suspect this is your content, claim it here.
Available Formats
Download as DOCX, PDF, TXT or read online on Scribd
21 views7 pages

Oracle - Training Topics

Uploaded by

nishant
Copyright
© © All Rights Reserved
We take content rights seriously. If you suspect this is your content, claim it here.
Available Formats
Download as DOCX, PDF, TXT or read online on Scribd
You are on page 1/ 7

InfoSys – Oracle Training Topics

FNNI Organization Structure and Teams to be Familiar With

 Buildings
 FNTS
 FNIC
 DFS (Investments)
 Lauritzen Banks
 FNBO
o Credit Card
o Banking
o FNIT
 Infrastructure Operations and Infrastructure Engineers (System Administrators)
 Client Engineers (SCCM, VDI, Software Deployment)
 Storage Engineers (Rubrik, vSAN, FSx)
 Command Center / Network Operation Center (NOC)
 Service Desk

Office hours

Data Centers

 FNBO
o TC (Tech Center)
 Tech Center Building, Omaha, NE
o VMC (VMWare Center)
 East-1, AWS, Northern Virginia
o AWS Native
 Primary - East-1, Northern Virginia.
 Secondary Approved - Oregon
 FNTS
o CoLo = Rented space in a datacenter
o CoLo/TC (Tech Center)
 Primary Data Center. Omaha, NE
o CoLo/LC (Lisle Center)
 Secondary Data Center. Lisle, IL
o Mainframe (We rent from FNTS)
 Server names
o Some TC servers will be in VC
information Security and Security Measures

 Email
o Retention
o Scanning of incoming and outgoing mail
o Reporting Spam
o Phishing attempts
o Attachment scanning and manipulation
 Penetration Testing
 Intrusion Protection System (SQL Injection Detection)
 Firewall (Checkpoint and NSX)
 Desktop Monitoring
 Antivirus and threat detection (SentinelOne)
 Vulnerability scanning (Qualys)
 Proxy (Netskope)
 Security logging (Splunk)
 Installing or downloading software

Overview of Email

 Pager emails (request a pager contact)


 Team group email

ServiceNow Overview and Configuration

 Previously named OneSource


 Review ITIL – Incidents, Service Requests (DATs), Change Requests, Problems
 Review Agile – Stories, Epics, Projects
 Vulnerability tasks
 Adjusting On-Call
 Creating Reports
 How to search through inactive material
 Forms we frequently use
o Requesting Storage, CPU, Memory
o Retirement of Servers
o Info sec forms for Firewall, Accounts, etc
 WazzUp
o What is it?
o Maintenance Mode

Overview of Zoom
 Meetings/Collaboration
 Calling

Documentation is, or will be eventually, all stored in SharePoint. We will give a brief overview of the site.

 Links
 Shares
 Folders
 Important documentation, policies, and procedures
 On-call calendar
o We will likely be retiring the use of the calendar as we likely won’t be tracking Infosys’s
on-call schedule

There are several shares your account will have access to in order to support imports and exports. There
are also team and IT shares we need to review:

 Team file share


o \\master\fnshares\daentsys
 IT share
o \\master\fnshares\it_transfer

Various DMZ’s Oracle servers might be in:

 DMZ3D
 DMZ3Q
 DMZ3P
 MASTER
o This is the account you get by default you login to your PC with
o Management DMZ – for OEM

FNBO purchases support with Oracle. You will need to register an account with your FNBO email address
so we can grant access.

Regarding the Oracle environment, there are several things to look at:

 Versions and Editions of Oracle we support


 Licensing
 Review basic configuration standards
 Audit configuration
 Any settings configured to support TLS (1.2)
 Components, services, or extra features enabled or installed for Oracle
 Installation scripts overview and location.
 Servers
o List of servers and how to access
o Permissions on the server
o Logs location
o Any server related performance monitoring tools or scripts
 Integrations with SMTP (if applicable)
 Any scheduled jobs (crontab?) on servers
 Database mail and SMTP servers
 Patching Process for Oracle and Linux
 User access (if applicable)
 Service accounts access (if applicable)

VMWare

 Our clusters in each data center


 Snapshots

Backup Solutions:

 Rubrik
o SLAs
 Retention
 Frequency
o VSS and Snapshots
o Reports
o Live Mounts
o Client and configuration
o Refreshing hosts
 Backups writing to disk (if applicable)

Encrypted databases and TDE

 CipherTrust
 Re-encryption activities (if applicable)

Any automation, reporting, or documentation surrounding Oracle servers

Auditing
 What to provide Auditors when requested
 Items to review in an audit report

Disaster Recovery

 VCDR / VCLR / Live Recovery


 Replication or High Availability Solutions (if applicable)
 Backup and Restore
 DR Sites (Lisle, AWS)

Monitoring and Alerts

 OEM
 Automation on servers that could alert
 Places you need to adjust when on-call
 Dynatrace

Password Vault (CybeArk)

 How to access files


 Standards for account creation

Data Warehouse Environment

 Identify the team that manages the DW


 Identify any integration or exports they have with DB2

How servers are provisioned

 Architecture Diagram (website)


 The Form (some exceptions may occur)
o Approvals

Tools we utilize

 Putty, Multiputty Manager, XMING, SQL Developer, Oracle Client, Notepad++, Visual Studio
Code, etc.

Teams
 Channels and Team Chats

On-Call and After Hours Responsibilities

 Monitoring email
 Response time and responding to pages
 Addressing incoming Service Requests (DATs) and Incidents, and other similar requests
 Current schedule and when we have switched over
 Monitoring active alerts in OEM
 Activities over patch weekends

Other External Systems we use

 DS Info
 Venafi - Getting SSL Certificates
 Intranet
o Stop Codes
o Cost Centers
 Workday (training)

H drive / OneDrive / Roaming profiles

File Transfer systems

 Axway
 NDM (Stirling Direct Connect)
 Scheduled server (Visual cron)

Applications of interest that we support:

 Peoplesoft
 Hyperion
 TDS
 MTS
 ESDS
 Mobile
 Etc.

Organization Holiday Freeze of Changes (see schedule in ServiceNow)


Releases, deployments, and anything surrounding changes

You might also like