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Tele Scripts Samples

beginners telescript for sales

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9 views3 pages

Tele Scripts Samples

beginners telescript for sales

Uploaded by

mufaddalb.cs24
Copyright
© © All Rights Reserved
We take content rights seriously. If you suspect this is your content, claim it here.
Available Formats
Download as DOCX, PDF, TXT or read online on Scribd
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B2C Script

Me: “Hello, Paul?”

Customer: “Yes”

Me: “This is Derek Banās with ABC Insurance, how are you today, Pretty Good?”

Customer: “Yes”

Me: “Paul, I called because I received a request for information from you on ____, I put a packet together, and
I’ll be providing it on Tuesday at 1 or 6:30, which works better for you?”

What did I do here? First, I established what they call The Yes-Set. If you get someone to repeat the words yes,
for little things, the chances that they will say yes for the big thing dramatically increases.

Why did I say, “How are you today, Pretty Good?” Because I want to stay in control of the call and keep the
answers the word Yes, if at all possible. Does this work? Yes, 70 to 80% of the time, if you assume they will say
yes.

Handling Objections from the Person that Requested Info

Customer: “Not Interested”, They are Confused, because you caught them off guard. Just Acknowledge
whatever they say and move on with the call.

Me: “I understand that, but the reason that I called…”

Don’t justify yourself by saying:

 “Wait, wait”
 “Well let me tell you…”
 “Don’t hang-up…”

Don’t start asking them questions:

 “Who do you buy from…”


 “Why do you buy from…”
 “How much do they cost…”
 “Are they nice…”

Just acknowledge their objection, and then move on to the appointment or the sale.

Another Objection from The Mailer

Customer: I have all the ____ I need!”

Me: “I’m glad to hear that, but the reason why I called…”
Remember your calling because they requested information! At some point they decided they wanted to buy
from you, so why not assume they want to buy today?

There are So Many Objections

Actually, there really aren’t all that many. Here is a list of all the objections you will hear:

 I’m not Interested


 I have all the ___ I need
 I don’t have time
 I don’t have any money
 Expletive
 Hang-up

That is everything you need to be prepared for. If you assume and control the conversation, you will never get
any other objection. However, if you let the call turn into a Q & A session, you know you went wrong and now
the customer is in charge.

Everyone Just Hangs Up, What Do I Do

Call them back. I know that sounds terrible and rude, but when I called I followed this script:

Me: “Hello, Paul were we disconnected or did you hang up?” (80% will say you were disconnected)

Me: “Great, the reason for my call…”

COLD CALL SCRIPT OPENING:


Hi, [PROSPECT’S NAME] this is [YOUR NAME] with [YOUR COMPANY]. How’s your [TODAY’S DAY] going?
(note: I’ve found that ‘How’s your Tuesday (or whatever day it is you’re calling) going?” gets a more positive
response from cold calling prospects than the standard ‘How are you?’ I’m not sure why, but it just is.)
Listen, [PROSPECT’S NAME], I know you probably get a ton of calls so I’ll make this quick.
In a nutshell, we help companies to [STATE THE PROBLEM OR HOT BUTTON ISSUE YOU SOLVE e.g. reduce
costs, raise revenues, save time, make it easier, etc.]. We do this by [HOW YOU SOLVE THE PROBLEM], making
it [BENEFITS FOR CUSTOMER].
[PROSPECT’S NAME], would you be open to the idea of just seeing how this works?
QUALIFYING:
Great, quick question [PROSPECT’S NAME]: who else is involved in the decision making process for something
like this?
And what do they usually do in this kind of situation? Does it make sense to you to have them see this as well?
How will you make a decision if we’re a good fit?
CLOSE:
Great, [PROSPECT’S NAME]. It sounds like it could be a good fit. How does your calendar look for [DAY] at
[TIME] your time?
B2B Script

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