ATTEMP 1: samyakpandagale8@gmail.

com

1. The configuration of STUN phones is not supported on Hosted by 3CX

>>> T
>>> Correct, in the Hosted by 3CX environment, STUN (Session Traversal Utilities for NAT) configurations
for IP phones are not supported. Instead, 3CX requires the use of SBC (Session Border Controller) or
Direct SIP provisioning for phones in this setup. This restriction is due to security and reliability
considerations, as STUN can introduce issues with NAT traversal and firewall compatibility in a hosted
environment.

2. Queue Agents can use their 3CX Web Client to communicate with customers via WhatsApp, Facebook,
SMS and Website Live Chat via one interface
>>> T
>>>Yes, 3CX Queue Agents can use the 3CX Web Client to communicate with customers via WhatsApp,
Facebook, SMS, and Website Live Chat through a single, unified interface. This feature is part of the
broader 3CX's Digital Channels offering, which integrates various messaging platforms into the 3CX
system.

3. WhatsApp messages can only be sent to individual users on 3CX, but not to a Queue
>>> T
>>>The integration between 3CX and WhatsApp is currently designed to handle one-on-one
communication between customers and agents, not to route messages to a Queue.
When a customer sends a WhatsApp message, it is routed to a specific agent or the individual user
managing the WhatsApp channel. This means you can't assign WhatsApp messages directly to a Queue
the way you would with voice calls or even with other digital channels like Live Chat or Facebook
Messenger.

4. Extension Exception Rules are checked by 3CX before the Extension Status Call Forwarding Rules
>>> T
>>> The Order of Checking:
1. Extension Exception Rules (first).
2. Extension Status Call Forwarding Rules (second).
This means that if an exception rule matches, it will take precedence over the extension's status and its
corresponding forwarding rules. If no exception rules apply, 3CX will then fall back to the forwarding
rules based on the extension’s status.

5. A website visitor can call into a queue, without starting a chat session first
>>> T
>>>Yes, a website visitor can call directly into a queue in 3CX without starting a chat session first. This is
made possible by 3CX's WebRTC integration with the Live Chat widget, where visitors can choose to
make a voice call via the widget and be routed directly to a queue, just like a traditional phone call.
If you want to set this up, you’d typically need to embed the Live Chat widget on your website, configure
it for voice calls, and ensure that your queue and routing rules are set up correctly in the 3CX
Management Console.

6. 3CX will communicate with the SMS provider's servers directly

>>> T
>>>Yes, 3CX communicates directly with SMS provider servers (e.g., Twilio, Nexmo, Plivo) using SIP
trunks or API integrations. The SMS provider serves as the bridge between 3CX and the SMS
network,handling message delivery and reception.
7. Using the 3CX Web Client, a user can remote control both supported IP Phones and 3CX Mobile Apps
>>>T
>>>The 3CX Web Client provides a powerful and flexible way to remotely control both supported IP
phones and 3CX Mobile Apps. This capability is ideal for users who need to manage calls from a variety
of devices, whether they are in the office or working remotely. It enhances mobility and user experience
by providing consistent call management and control across all devices.

8. Admins cannot have SSH access to 3CX Free/SMB servers

>>> T
>>> Admins cannot have SSH access to the 3CX Free/SMB and Hosted by 3CX servers for security,
stability, and support reasons.
Administrative tasks and configurations are done through the 3CX Management Console or Web Client,
and you can still access logs and diagnostic information from within the console.
For self-hosted deployments (Standard, Professional editions), SSH access is available to system
administrators.

9. For an extension to specifically log into Queue 800, the user can dial *62*800 from an IP Phone
>>> T
>>> Yes, in 3CX, to log an extension into a specific queue (like Queue 800), you can dial *62*800 from
the IP phone. This will log the extension into Queue 800 specifically, allowing the agent to start receiving
calls from that queue.

10. In a queue agents list, the polling order of "Ring All" is affected by the order of the agents.
>>> F
>>> In 3CX, when using the "Ring All" polling strategy in a call queue, the order of agents listed does not
affect how calls are handled. With "Ring All," the system rings all available agents simultaneously,
regardless of their order in the queue agent list. This means that every available agent receives the call
at the same time, and the first one to pick up handles it.

11. Preferred SIP Trunk providers are always recommended when deploying 3CX
>>> T
>>> Yes, 3CX strongly recommends using Preferred (or Supported) SIP Trunk providers when deploying
3CX. Preferred providers are officially tested and certified by 3CX, which means they have been verified
to work seamlessly with the platform. This compatibility ensures reliable call quality, proper handling of
SIP signaling, and fewer technical issues during setup and operation.
U sing a non-preferred provider is possible, but it may require additional manual configuration and could
increase the risk of compatibility issues.

12. When you have your extension set to status "Custom 1" or "Custom 2", your extension will continue
to switch profiles based on office hours.
>>> F
>>> No, in 3CX, if an extension is set to the status "Custom 1" or "Custom 2," it will not automatically
switch profiles based on office hours. These custom statuses are typically used for specific, static
configurations that override automatic status changes linked to office hours or scheduled rules.
Only the default statuses—such as "Available," "Away," "Do Not Disturb," and "Out of Office"—are
typically affected by office hours settings. When "Custom 1" or "Custom 2" is active, it remains in that
status until the user manually changes it or a scheduled status change rule specifically targets these
custom profiles.

13. Is there a way to add a Company Phonebook contact from the 3CX Web Client?
>>> NO
>>> No, as of current 3CX versions, you cannot add a Company Phonebook contact directly from the 3CX
Web Client. Adding or managing Company Phonebook contacts can only be done by an administrator
through the 3CX Management Console.

14. When adding DID numbers, under the "DIDs" tab of the SIP Trunk, these will automatically be
assigned to a user or System Extension
>>> F
>>> No, in 3CX, adding DID numbers under the "DIDs" tab of the SIP Trunk does not automatically assign
them to a user or System Extension. Adding a DID number in this tab simply makes the number available
within 3CX, but you still need to manually configure routing rules to specify where calls to that DID
should be directed.
To assign a DID to a user or extension, follow these steps:
1. Go to the "Inbound Rules" section in the 3CX Management Console.
2. Create a new Inbound Rule and select the DID number you want to route.
3. Specify the destination for incoming calls on that DID. You can direct it to an extension, call
queue, digital receptionist, or any other system destination.
By setting up inbound rules, you can control how each DID behaves, allowing for customized call routing
based on your business needs.

15. Unsupported providers can be used for 3CX Free/SMB installs

>>> T
>>> Yes, unsupported SIP providers can be used with 3CX Free or SMB (Small and Medium Business)
installations, but with some considerations:
1. Manual Configuration: Since the provider is unsupported, you’ll need to manually configure the
SIP Trunk settings in the 3CX Management Console. This may require more in-depth knowledge of
SIP settings (such as SIP server details, authentication, codecs, and DID management).
2. Limited Support: 3CX support may not assist with issues related to unsupported providers, as
these providers haven’t been tested or certified by 3CX. Troubleshooting may require working
directly with the SIP provider for technical issues.
3. Potential Compatibility Issues: Unsupported providers might lack full compatibility with 3CX
features, such as call transfer, DTMF (Dual-Tone Multi-Frequency) handling, or inbound/outbound
rules. This could result in unexpected behavior, requiring adjustments.
While unsupported providers can work for testing or smaller deployments, 3CX recommends using
Preferred (Supported) providers for full functionality, reliability, and access to 3CX support.

16. The Skill-Based Polling Strategies in Call Queues are available in the Enterprise Edition of 3CX only
>>> T
>>> Yes, **Skill-Based Polling Strategies** in 3CX Call Queues are available exclusively in the
**Enterprise Edition** of 3CX. This feature allows calls to be routed to agents based on their assigned
skill levels, ensuring that calls are handled by the most qualified agents available. Skill-Based Routing can
improve call handling efficiency by directing calls to agents with the appropriate expertise first.
In the Enterprise Edition, you can set up skill levels for each agent in a queue and choose a polling
strategy based on those skills, such as:
- **Skill-Based Routing**: Routes calls to agents with the highest skill level first.
- **Skill-Based Longest Waiting**: Prioritizes agents with higher skills who have been waiting the
longest.
These advanced options are ideal for businesses that require more refined call distribution logic, such as
technical support or sales teams with varying levels of expertise.

17. 3CX Support does cover manually configured supported IP phones?

>>> T
>>> Yes, 3CX Support does cover manually configured supported IP phones, but only to a limited extent.
If you manually configure a supported IP phone instead of using the 3CX provisioning templates, 3CX
Support may provide basic assistance, but they cannot fully support custom configurations.

18. There are only three user roles, "User", "Receptionist" and "Manager"
>>>F
>>> No, in 3CX, there are more than just the "User," "Receptionist," and "Manager" roles. In addition to
these roles, 3CX includes several others to provide more granular control over user permissions. The
main roles available are:
1. **User
2. **Receptionist
3. **Manager
4. **System Administrator
---------
---Additionally, there’s a **Custom** role that allows administrators to create specific permissions for
certain users, offering even more flexibility. These roles help tailor permissions to match different
responsibilities within the organization.
You can assign these roles through the 3CX Management Console under **Users** > **Rights**.

19. BLF Buttons can be configured via the 3CX PWA

>>> F
>>> No, BLF (Busy Lamp Field) buttons for IP phones and 3CX Apps cannot be directly configured via the
3CX PWA (Progressive Web App). The PWA is used primarily for managing user-level settings and
features such as call management, voicemail, and presence status, but it does not have the functionality
to configure advanced features like BLF buttons.

20. SIP Forking is a term used when more than one SIP device/endpoint registers to the same extension
number.
>>> T
>>> Yes, SIP Forking refers to the practice of having more than one SIP device or endpoint register to the
same extension number in 3CX (or any SIP-based system). This allows multiple devices (such as an IP
phone, softphone, mobile app, etc.) to receive calls simultaneously or allow call handoff between
devices.

21. Time based scheduling operations are only performed based on the time zone the server uses
(System Time)
>>>T
>>>Yes, in 3CX, time-based scheduling operations (such as routing calls, switching to different profiles,
or activating office hours) are performed based on the system time of the 3CX server, which is set
according to the server's timezone.

22. A maximum of 4 SIP Trunks can be configured on a 3CX SMB Edition of 3CX.
>>>T
>>>Yes, that's correct. In the 3CX SMB Edition, you can configure a maximum of 4 SIP Trunks. The SMB
edition is designed for small to medium-sized businesses, and while it offers a range of features, it has
limitations compared to the higher-tier Enterprise Edition, which supports more SIP trunks and
additional advanced features.
For businesses that need more than 4 SIP trunks, they would need to upgrade to the Enterprise Edition
of 3CX, which supports more SIP trunks, advanced call center features, and other enterprise-grade
functionalities.

23. Assigning DIDs allows you to define different routing destinations. These destinations allow for
routing of calls, based on the time of day, or status
>>>T
>>>Yes, in 3CX, assigning **DIDs** (Direct Inward Dialing numbers) allows you to define different
**routing destinations** for inbound calls, and these destinations can indeed be based on:
1. **Time of Day**: You can set up time-based routing for your DIDs. This allows you to route calls to
different destinations depending on the time of day, such as business hours vs after-hours. For example,
calls to a specific DID during business hours can be routed to a call queue or a receptionist, while calls
after hours could be directed to voicemail or an out-of-office message.
2. **Extension Status**: You can also route calls based on the status of the extension or group. For
instance, if an extension is set to "Do Not Disturb," incoming calls on the assigned DID can be routed to a
different destination, like voicemail, instead of ringing the user.
To configure this:
- In the **Inbound Rules** section of the 3CX Management Console, you can assign specific DIDs to
different routing rules.
- You can define routing based on **time profiles** (e.g., Office Hours, After Hours) or **extension
status**.
This flexibility allows you to manage how incoming calls are handled at different times or based on user
availability, ensuring calls are routed appropriately for efficient handling.

24. A queue manager can "whisper" a message to an agent during a live chat. The customer will not see
the manager's message.
>>> T
>>>Yes, in 3CX, a Queue Manager can "whisper" a message to an agent during a live chat, and the
customer will not see the manager's message. This feature is designed to allow the Queue Manager (or
supervisor) to provide guidance or instructions to the agent in real-time without the customer being
aware of the communication.
25. When no agents are logged into a Queue, incoming queue calls are immediately sent to "Destination
If No Answer".
>>>T
>>>Yes, in 3CX, when no agents are logged into a call queue, any incoming calls to that queue are
immediately sent to the "Destination If No Answer".

26. With the "Prioritized Hunt" polling strategy in a Queue, if the first available agent doesn't answer
within the "Ring Time", the Queue will poll the next available agent
>>>T
>>>Yes, with the **"Prioritized Hunt"** polling strategy in 3CX, if the first available agent does not
answer within the configured **"Ring Time"**, the queue will **automatically poll** the next available
agent in the list.
The **"Ring Time"** and **"Prioritized Hunt"** strategy are designed to ensure that calls are routed
efficiently, and if the first agent is unavailable or does not respond in time, the call will be routed to the
next available agent to improve the chances of a quick connection.

27. Is it possible to see the recordings of other users in your Group?

>>>F
>>> In 3CX, Team Members (or users) cannot see the recordings of other users in their group by
default. Call recordings are generally restricted based on user roles and permissions, and they are
typically accessible only by the user who made the call or an administrator with the appropriate
permissions.
However, there are certain ways recordings might be accessible:
1. System Administrator: An administrator has full access to all call recordings in the system,
including those of other users, and can review recordings from any extension or call queue.
2. Call Queue Managers: If a user is designated as a Queue Manager, they may have access to call
recordings for calls handled by agents within their queue, depending on the configuration and
permissions.
3. Recording Permissions: Specific permissions for call recording access can be set for individual
users in the 3CX Management Console. However, by default, recordings are private to the user who
made the call or those who have system-level access (admins).

28. The 3CX SBC tunnels all SIP and RTP traffic to 3CX over a single port.
>>>T
>>> Yes, the 3CX SBC (Session Border Controller) tunnels all SIP and RTP traffic to 3CX over a single port
(usually 5060 for SIP traffic).

29. During break time, extensions that automatically switch profiles based on the time of day, will switch
to the "Do Not Disturb" status.
>>>T
>>> Yes, in 3CX, the default dial code to log an agent into a queue from an IP phone is *62 followed by
the queue number.
For example, if an agent wants to log into Queue 800, they would dial:*62800
ATTEMP 2: [email protected]

1. Is there a user setting that allows you to see the presence of another department without being in the
same department?
>>>t
>>> Yes, in 3CX, users can be configured to see the presence status of users in other departments
without belonging to those departments. This can be achieved by adjusting the rights and permissions
for users within the management console.

2. Extension Exception Rules are checked by 3CX before the Extension Status Call Forwarding Rules?
>>> T
>>> Yes, that’s correct. In 3CX, Extension Exception Rules are indeed checked before the Extension
Status Call Forwarding Rules. This means that if a call meets any of the criteria specified in an Exception
Rule, that rule will take precedence, and the call will be handled according to the defined exception
(e.g., forwarding, blocking, or custom actions for specific caller IDs or times).

3. Can a Holiday be setup to be active for a period of only 1 day (e.g. Midnight to Midnight)?
>>> T
>>> Yes, in 3CX, you can set up a Holiday to be active for a single day, from midnight to midnight. This is
useful for holidays or specific dates when the business will be closed for the entire day.

4. i OS 12 is the minimum version required to install the 3CX App on an iPhone

>>>T
>>> Yes, iOS 12 is the minimum version required to install the 3CX app on an iPhone. Devices running
iOS 12 or newer can download and use the 3CX app from the Apple App Store.

5. Time based scheduling operations are only performed based on the timezone the server uses (System
Time).
>>> T
>>> Yes, in 3CX, time-based scheduling operations, such as office hours, holidays, and call routing based
on time settings, are performed based on the server’s system time (System Time/Timezone). This means
that the configured schedules and time-based rules will follow the timezone set on the 3CX server itself,
not the time zones of individual users or extensions.

6. The 3CX SBC tunnels all SIP and RTP traffic to 3CX over a single port.
>>> T
>>> Yes, the 3CX Session Border Controller (SBC) indeed tunnels all SIP and RTP traffic between the
remote IP phones and the 3CX server over a single port. This port is typically 5090 by default, using
TCP/UDP.

7. Queue A's "Destination if No Answer" is defined as the "Voicemail box" of a Ring Group. All members
of that Ring Group will receive an email with the Voicemail message as an attachment.
>>> F
>>> No, if a 3CX Queue’s "Destination if No Answer" is set to the voicemail box of a Ring Group, the
voicemail message will not be automatically emailed to all members of that Ring Group. In 3CX,
voicemail notifications are only sent to the email address configured for the Ring Group's voicemail (if
it is set up) or to the specific extension assigned to receive these voicemails.

8. More than one IP phone can be provisioned to an extension, even if the vendor and/or the models
are different.
>>> T
>>> Yes, in 3CX, you can provision multiple IP phones to a single extension, even if the vendor and
models are different. This allows a user to have multiple physical phones (for example, one at the office
and one at home) registered to the same extension. Each phone will ring when the extension is called,
and the user can make and receive calls from any of the provisioned devices.

9. New "Hosted by 3CX" deployments allow you to deploy 3CX using your own FQDN and SSL Certificate.
>>> T
>>> Yes, in new "Hosted by 3CX" deployments, it is possible to use your own Fully Qualified Domain
Name (FQDN) and SSL certificate. This gives you more control over the security and branding of your
3CX system, allowing you to use a custom domain and SSL certificate instead of relying on 3CX's default
domain and SSL.

10. If no agents are logged into the queue, the website visitor will hear music on hold in their chat box.
>>> T
>>> Yes, in 3CX when a website visitor initiates a chat and is placed in a queue, if no agents are logged
into the queue, the visitor will typically hear music on hold within their chat box. This happens because,
similar to a phone call queue, 3CX plays hold music to provide feedback to the visitor that their request
is being processed, even if no agents are available to respond immediately.

11. The queue position of a caller when they are actively ringing on an agent will be "1"
>>> F
>>> No, in 3CX, the queue position of a caller is not "1" when they are actively ringing on an agent. The
queue position refers to the caller's position in the queue before they are connected to an agent.
So, if a caller's call is actively ringing on an agent's phone, the queue position no longer applies. Instead,
the call is considered to be in progress, and there’s no queue position number associated with it at that
time.
12. The 3CX SBC software can only be installed on Debian and a Raspberry Pi.
>>> F
>>> No, the **3CX SBC (Session Border Controller)** software can be installed on several different
platforms, not just **Debian** and **Raspberry Pi**.
While **Debian** (Linux) is the preferred and recommended platform for 3CX SBC, the software can
also be installed on **Windows** and **Raspberry Pi**. Here's a breakdown of the supported
platforms:
1. **Debian (Linux)**
2. Raspberry Pi
3. Windows
4. Other Linux Distributions
While **Debian** is the most commonly used and officially recommended platform, the **3CX SBC**
software is versatile and can also be installed on **Windows** and **Raspberry Pi**, among other
compatible Linux distributions.

13. The minimum "Wrap-Up time" value that can be set in a Queue is 10 seconds.
>>> T
>>> es, in 3CX, the minimum "Wrap-Up Time" value that can be set for a queue is 10 seconds.

Wrap-Up Time is the period after a call ends, during which an agent cannot receive another call. This
allows agents time to complete any post-call tasks, such as updating CRM records, making notes, or
finalizing the call.

Key points:

 The minimum value for Wrap-Up Time is 10 seconds.

 The maximum value can be longer, depending on your configuration needs.

14. In 3CX SMB, the DID numbers can be added under the respective SIP Trunk
>>> T
>>> Yes, in 3CX, DID numbers (Direct Inward Dialing numbers) can be added under the respective SIP
Trunk configuration. This allows the system to route incoming calls to the appropriate extension or
destination based on the DID number.

15. An extension which is assigned the "User" role in can be given additional rights, regardless of what
the "User" role preset is.
>>> T
>>> Yes, in 3CX, an extension that is assigned the "User" role can be given additional rights beyond the
default permissions associated with the "User" role.

The "User" role provides a set of basic permissions, but you can customize these permissions to grant
additional rights depending on the needs of that specific extension. You can do this by adjusting the
rights in the extension settings or through global rights in the 3CX management console.

16. The "Least Talk Time" polling strategy distributes calls based on the average talk time of each agent.
>>> F
>>> No, the "Least Talk Time" polling strategy in 3CX does not distribute calls based on the average talk
time of each agent. Instead, it distributes calls to the agent who has the least amount of accumulated
talk time.

17. Queue Statistics can only be reset manually from the Admin Console.

>>> T
>>> Yes, in 3CX, Queue Statistics can only be reset manually from the Admin Console. This allows you
to clear the statistics that are gathered about the performance and activity of a specific call queue (e.g.,
the number of calls handled, wait times, etc.) so you can start fresh or measure a new reporting period.

18. A user can have "Specific Office Hours" that override the "Department Office Hours".

>>> T
>>> Yes, in 3CX, a user can have specific office hours that override the department office hours. This
allows more granular control over when individual users are available, even if the department as a
whole operates under a different schedule.

19. Once a caller confirms they would like a callback, the call is dropped but they maintain their position
in the Queue.

>>> T
>>> Y es, in 3CX, once a caller confirms they would like a callback, the system drops the call but
maintains their position in the queue. This is a feature used to allow the caller to retain their queue
position while freeing up the line for other incoming calls.
20. 3CX can update the firmware of provisioned supported IP Phones, through it's Firmware
Management functionality of the Admin Console.

>>> T
>>> Yes, in 3CX, the Firmware Management functionality of the Admin Console allows you to update
the firmware of supported provisioned IP phones. This can be done remotely for phones that are
managed through 3CX, and it works through the 3CX Management Console rather than directly through
the 3CX apps themselves.

21. The 3CX Version 20 Softphone for Windows is compatible with Windows XP.

>>> F
>>> No, 3CX Version 20 Softphone for Windows is not compatible with Windows XP.

Starting from 3CX Version 18, 3CX Softphones are designed to be compatible with Windows 7 and later.
Windows XP is no longer supported due to its outdated security and technology limitations, and 3CX has
officially dropped support for Windows XP for their softphone applications.

22. You have multiple telephone numbers/DIDs assigned by the Supported VoIP Provider. For each
number, a new SIP Trunk needs to be added in 3CX and the DID/MSN needs to be set in the "Main Trunk
Number" field.

>>>F
>>> In 3CX, you do not need to create a new SIP Trunk for each DID (Direct Inward Dialing) number or
MSN (Multiple Subscriber Number) that you have from your VoIP provider. Instead, you can configure
multiple DIDs for a single SIP Trunk.

23. 3CX SMB allows the use of the 3CX SBC to deploy offsite Phones
>>> T
>>> Yes, in 3CX, the 3CX SBC (Session Border Controller) does allow the deployment of offsite phones.
The SBC facilitates the secure connection of remote or offsite IP phones to the 3CX system, ensuring that
phones located outside the local network can still register and function correctly with the 3CX PBX.

24. When adding DID numbers, under the "DIDs" tab of the SIP Trunk, these will automatically be
assigned to a user or System Extension.

>>> F
>>> In 3CX, when you add DID numbers under the "DIDs" tab of a SIP Trunk, these DIDs do not
automatically get assigned to a user or a system extension by default. You need to manually route the
DIDs to specific extensions, ring groups, call queues, or other destinations within 3CX.
25. During break time, extensions that automatically switch profiles based on the time of day, will switch
to the "Do Not Disturb" status.

>>> F
>>> In 3CX, if you configure extensions to automatically switch profiles based on the time of day (using
Time-Based Routing or Profiles), you can set the Do Not Disturb (DND) status for extensions during
break time or other scheduled periods. However, this is not done automatically by default — you need
to configure the profile or status manually to switch to DND during break times or other specific hours.

26. 3CX Support covers manually configured supported IP phones.

>>> T

>>> yes, 3CX support does cover manually configured supported IP phones, as long as the phone model
is officially supported by 3CX.

27. Supported IP Phones connecting via a 3CX SBC can be provisioned using the PnP provisioning
method.
>>> T
>>> Yes, supported IP phones that are connecting via a 3CX SBC (Session Border Controller) can be
provisioned using the PnP (Plug and Play) provisioning method.

28. In the extension's "Available" Call Forwarding, you can't configure calls to go to another extension's
Voicemail.
>>> T
>>> In 3CX, when configuring the "Available" Call Forwarding for an extension, you cannot directly
configure calls to be forwarded to another extension's voicemail. The Available Call Forwarding settings
are primarily used for routing calls based on the extension's availability status, but they do not provide
an option to forward directly to the voicemail of a different extension.

29. For an extension to specifically log into Queue 800, the user can dial *62*800 from an IP Phone
>>> T
>>> Yes, in 3CX, an extension can specifically log into a queue (such as Queue 800) by dialing the
appropriate code. The correct code for logging into a queue is *62* followed by the queue number.

30.