1/13/25, 11:34 AM Swisscom Stands Up New Gen AI Banking Use Case Within 12 Weeks With MongoDB | Case Study
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Swisscom Stands Up New Gen AI Banking
Use Case Within 12 Weeks With MongoDB
I N D U ST RY
Information and Communication Technology
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1/13/25, 11:34 AM Swisscom Stands Up New Gen AI Banking Use Case Within 12 Weeks With MongoDB | Case Study | MongoDB
PRODUCT
MongoDB Atlas Vector Search,
MongoDB Atlas
USE CASE
GenAI
CUSTOMER SINCE
2023
THEIR CHALLENGE
Streamlining access to a wealth of
library content in record time
Swisscom is Switzerland’s leading provider of mobile, internet, and TV
services. In a country of nearly nine million people, Swisscom has more
than six mobile connections and two million broadband customers. It’s
a household name, but it’s also so much more than a consumer-facing
brand. Swisscom provides information and communications
technology services to some of the country’s leading enterprises and
the buoyant small and medium-sized enterprise sector. It sees its role
as empowering Switzerland’s digital future and claims to be the most
trusted Swiss technology innovator.
The business plans to invest CHF100 million ($117M) in AI solutions in the
coming years. It is working with Nvidia to build generative AI (gen AI)
full-stack supercomputers, based on Nvidia accelerated computing
and Nvidia AI software. Swisscom wants to take a leadership position
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1/13/25, 11:34 AM Swisscom Stands Up New Gen AI Banking Use Case Within 12 Weeks With MongoDB | Case Study | MongoDB
in AI, helping find and develop go-to-market AI services relevant to
Swiss customers.
As part of this, Swisscom is keen to embrace AI within its own
operations and is exploring several use cases.
One particular case is e.foresight, Swisscom’s independent “think tank
for the banking industry.” The financial services sector accounts for
nearly 10% of the Swiss gross domestic product; e.foresight identifies,
monitors, and analyzes trends and behavioral and technological
developments in the global financial sector. Used by 30 of the
country’s leading banks, it has built up a sizable library of expert
content over the years.
Swisscom is using MongoDB Atlas to apply gen AI to this extensive
library. The engagement enables Swisscom to extract maximum value
from its content, producing bespoke content for the hundreds of
e.foresight users within the 30 banks subscribing to its services. By
doing so, it is transforming the speed, accuracy, and relevancy of
search requests. Rather than forwarding six reports for users to pore
over, it can use gen AI to produce a condensed summary within
seconds.
“e.foresight has over 3,500 documents about trends in the banking
industry in its library, with more being added each day,” said Dr. Martin
Lorenz, Product Manager, Banking Front Solutions, Swisscom.
“MongoDB Atlas enables us to store and search all that information
and create something relevant to a specific request.”
OUR SOLUTION
Enriching large language models with
MongoDB Atlas Vector Search
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1/13/25, 11:34 AM Swisscom Stands Up New Gen AI Banking Use Case Within 12 Weeks With MongoDB | Case Study | MongoDB
In practical terms, the Swisscom gen AI application needed to enable
large language models (LLMs) to make sense of the e.foresight
document library. The library is not only large but also diverse. It
includes unstructured data, such as written reports, recordings of live
events, graphics, and external studies, and it continues to grow.
MongoDB was critical to achieving Swisscom’s goal by helping power
its retrieval-augmented generation (RAG) application. Now all
documents in the e.foresight library are stored in MongoDB Atlas—a
single, secure database for storing and searching vectors alongside
operational data. Swisscom can then convert the unstructured data
into vector embeddings and use MongoDB Atlas Vector Search to find
segments of relevant context to feed the LLMs up-to-date contextual,
domain-specific data. As a result, the application can generate more
accurate, highly relevant responses for users.
In a fast-moving industry, with constant breakthroughs in gen AI
capabilities, MongoDB empowered Swisscom to move quickly from
idea to production, enabling faster speed to market. Lorenz reached
out to MongoDB on February 6, 2024, and had a prototype based on a
subset of data fully built on the MongoDB Atlas Developer Data
Platform by February 15. After a month of testing alongside MongoDB
and the university of applied science ZHAW, the Swisscom internal
team took over the platform operations.
The team added new features, and after another month of in-house
testing, the platform went into production in early May.
“Total development effort for the first solution was around
six days. Importantly for a project where you’re exploring
ground-breaking ideas, working with MongoDB enabled us
to move quickly, learn, and reuse.”
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1/13/25, 11:34 AM Swisscom Stands Up New Gen AI Banking Use Case Within 12 Weeks With MongoDB | Case Study | MongoDB
Dr. Martin Lorenz, Product Manager, Banking Front Solutions, Swisscom
O U TC O M E
Underlining leadership in the creation
of AI applications
The success of the project has, first and foremost, improved the
e.foresight experience for subscribers. Rather than pointing users to a
4,000-word article, the application can use gen AI to efficiently extract
and accurately summarize specific content from multiple sources.
Additionally, the team has found that the difference in relevancy of
answers via AI is “night and day” compared to content produced by
ChatGPT, feeding from general online sources.
“Our answers are much more concrete and accurate. Any industry, but
particularly the banking industry, wants solid answers, reliable sources,
and up-to-date metrics,” said Lorenz.
The quality of answers will only improve as the platform is refined.
Users can uptick answers, helping flag accurate searches and train the
model for better results. All content also includes links to source
material. “It’s important we demonstrate we’re a partner of trust,”
Lorenz added.
The rate at which the e.foresight library adds new content will also
increase: it will apply gen AI to help write new-trends analyses, and
refine content based on user activity. The gen AI application will have
more and better-quality content to consume. Ultimately, Swisscom has
found that e.foresight is seen as a progressive, user-focused, and
more-trusted source for valuable insights in the banking industry.
At a broader level, the project has enabled Swisscom to demonstrate
its progress in creating meaningful AI use cases. The company is not
just investing money in AI but is also taking practical steps to upskill its
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1/13/25, 11:34 AM Swisscom Stands Up New Gen AI Banking Use Case Within 12 Weeks With MongoDB | Case Study | MongoDB
teams and develop services relevant to its target markets. The
company now has a variety of AI projects underway, from chatbots to
search to content creation.
Lorenz explained that the experience on e.foresight will play out across
Swisscom. As part of its Swiss AI Platform, the company is launching
GPU Rental, GenAI Studio, and AI Work Hub, all services aimed at
encouraging the uptake of AI among Swiss enterprises.
“We have many AI specialists working at Swisscom and
there are several ways we can build our gen AI experience
by using MongoDB Atlas Vector Search to build specific
RAGs. In Switzerland and especially for our clients in
banking there is always the issue of sensitive data, and
with this project we’ve proved we can create something
powerful using data held only in Switzerland. Vectorized
search will become increasingly important.”
Dr. Martin Lorenz, Product Manager, Banking Front Solutions, Swisscom
To learn more, visit MongoDB Atlas.
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