OM-guidebook Mktm (1)

Bahir Dar University
t-Learning Process
College of Business and Economics
Department of Logistics and Supply Chain Management
Study Guide for the Course Operations Management
Course title Operations Management

Course code LSCM4072
Course chair
Instructor/tutor Belaynew A.
Credits hour 4
Target group Marketing management
Year/semester Year V, Semester I
Status of the course Core
COURSE DESCRIPTION
This course intended to provide students with the concept, tools and applications of operations
management. Operations Management is a field of study that focuses on the efficient transformation
of resource inputs, such as labor and materials, into useful outputs, such as products or services.
Nowadays, customers increasingly expect products/services of higher quality at lower prices and
with quicker delivery. The course has enormous importance to every individual involving the
management of production and service operation of any kind, and has especially for business
students, that is why every business student taking the course. It will provide indispensable skill of
managing the operations of manufacturing and service delivery. The course divided in to five
sections: operations management overview and concept, product design, process design, capacity
planning, location decision, facility layout, production planning and controlling, production
1
scheduling, aggregate production planning, and statistical quality assurances and Business process
reengineering.
COURSE OBJECTIVES
 Describe operations management development, scope and functions
 Explain the similarity and difference between manufacturing and services operations
 Understand and convey a fundamental knowledge of operations manager activities
 Describe the decisions involved in product, service and process designing and
controlling the operation system
 Identify major decisions involved in facility location and layout
 Identify and explain major decisions involved in work planning, design and
measurement
 Describe and illustrate importance of materials requirement planning, aggregate planning
and scheduling of human and material resources.
 Identify and explain determinates of quality and cost associated with quality
 Verify the elements of quality control process
 Understand the importance of acceptance sampling
 Apply selected quantitative tools and models in the analysis of decisions for the
design, planning, and controlling of operating system.
LECTURE TOPICS
Week Conceptual Focus Reading Materials
1st Chapter One: Nature of Operations Management William, J. Stevenson.
o Introduction operations management 8th ed
o Manufacturing Operations Vs Service Operations
o Historical Development of Operation Management
o Productivity measure
1st Chapter Two: Operations Strategy & Competitiveness William, J. Stevenson.
o Competitiveness operations management 8th ed
o Introduction to operations Strategy
2nd , Chapter Three: Design of the Operations System William, J. Stevenson.
to 8th o Product and service design operations management 8th ed
o Process selection and facility layout
o Strategic capacity planning and facility location
2
o Job Design and Work Measurement (reading
assignment)
9h to Chapter Four: Operations Planning & Control William, J. Stevenson.
16th o Aggregate production Planning operations management 8th ed
o Material requirement planning
o Operations Scheduling
Course delivering methodology and strategy

The main teaching strategy of the course is to give activities which make the learners to drill
throughout the chapter and then assisting them while working. In addition:
 Principles and the underlying concepts will be explained and discussed
 Class lectures, discussions, dialogue, and sharing individual student experience as the
learning-teaching method
 Encourage cooperativeness among learners
 Problem Base Learning (PBL) where instructor’s role is to facilitate and students will be
exposed to problems and pass through each step until possible suggestions for problem
solving are formulated, tested and can be implemented in real business world
 Classroom is used as a workplace to discuss concepts, principles and perform activities
Assessment:
Students will be assessed based on the following criteria:
no Type of assessment Assessment weight (%) Assessment date
1 assignment 20 End of week 2
2 Mid Examination 30 TBA
3 Final Examination 50 TBA
Total 100
REQUIRED REFERENCES
1. Stevenson William J.(2005) Operations Management, 8th ed. McGraw-Hill, Irwin
2. Richard B. Chase, F. Robert Jacobs, and Nicholas J. Aquilano (2006),
Operations Management for Competitive Advantage, 11th edition, McGraw-Hill/Irwin

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Bahir Dar University

Course title Operations Management

Course delivering methodology and strategy

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