Communication Skills

1. What is the purpose of communication?

a) Inform b) Influence c) Share thought, ideas, feelings d) All of the above
2. Receiving information on a phone call is an example of ____________ communication.
a) Verbal b) Non verbal c) Reading d) Speaking
3. Which of the following is NOT a component of the communication process?
a) Sender b) Receiver c) Feedback d) Interruption
4. What does the term "encoding" refer to in the communication process?
a) Deciphering the message b) Transmitting the message
c) Creating the message d) Receiving the message
5. Which communication channel is most likely to convey non-verbal cues effectively?
a) Email b) Telephone c) Video conference d) Text message
6. What is the purpose of feedback in communication?
a) To repeat the message b) To clarify the message
c) To interrupt the communication d) To ignore the message
7. Which of the following barriers to communication relates to differences in language and vocabulary?
a) Physical barriers b) Semantic barriers
c) Psychological barriers d) Cultural barriers
8. Active listening involves:
a) Only hearing what is being said b) Providing immediate solutions
c) Paying full attention and responding appropriately
d) Interrupting the speaker frequently
9. Which communication style emphasizes the importance of relationships and feelings?
a) Aggressive b) Passive c) Assertive d) Passive-aggressive
10. Which communication channel is asynchronous?
a) Face-to-face conversation b) Phone call
c) Email d) Video conference
11. What does the acronym "KISS" stand for in effective communication?
a) Keep It Sensitive and Soft b) Keep It Simple and Straightforward
c) Keep It Secret and Secure d) Keep It Structured and Systematic
12. Which of the following is an example of non-verbal communication?
a) Written memo b) Phone call
c) Facial expression d) Email
13. A letter is formal when two individuals or organization ___ in-between each other.
a) Communicate
b) Don’t communicate
c) Spread rumours
d) None of these
14. CC is the abbreviation of ___.
a) Carbon copy
b) Copy carbon
c) Both a) and b)
d) None of the above
15. We use active voice instead of passive voice while framing the e-mail.
a) False
b) True
c) Both a) and b)
 d) None of these
16. Communication skills are abilities required to appropriately ____________and __________ properly
1. Speak and write
2. Word and sentence
3. Communicate in paragraph
4. None of the above.
17. A good speaker is one who can ______________________ .
1. Capable of speaking in a professional manner.
2. Uses varied vocabulary.
3. Uses varied articulate speech.
4. All of the above.
18. And good writer should be able to communicate his or her thoughts and ideas to read through various
1. Styles and techniques.
2. Oral words and techniques.
3. Both a) and b)
4. None of the above.
19. The word communication comes from the latin word Communicare, which indicates
1. To share.
2. To no
3. To give.
4. To follow.
20. Effective communication required ________________________.
1. Good reading.
2. Writing
3. Speaking and listening.
4. All of the above.
21. __________________ is very important in professional or when you want to start a new business.
1. Personal car
2. Personal house
3. Communication skill
4. None of the above.
22. Communication is derived from the word.
1. Greek word.
2. Devanagari word
3. Latin word
4. None of the above.
23. Communication is the ____________ of information within a group or between two or more individuals to
reach general common understanding.
1. Importance.
2. Sharing
3. Both a and B.
4. None of the above.
24. Your ability to communicate ______________ will assist you in improving your relationship.
1. Share thoughts.
2. Feelings.
3. Idea.
4. All of the above.
25. Communicating about schedule of an exam to your friends.
 1. Influence communication.
2. Inform communication
3. Express feelings.
4. None of the above.
26. Helping a friend or negotiation with a shopkeeper to overcome from the stress due to exam.
1. Influence communication.
2. Inform Khan a communication.
3. Express feeling?
4. None of the above.
27. Sharing your joy at performing well on examination, or your feelings with your parents.
1. Influence communication.
2. Inform Khan a communication.
3. Express feeling?
4. None of the above.
28. Communication is defined as the __________________ exchange of information or the giving and
receiving of information.
1. Two-way communication.
2. One way communication.
3. No way communication.
4. Three-way communication.
29. You need to apply for leave at work. Which method of communication will you use?
a) E-mail
b) Poster
c) Newsletter
d) Blog
30. By which action can senders send their messages?
a) Gestures
b) Speaking
c) Reading
d) Writing
31. ____ means communication through spoken oral and written words.
a) Non-verbal communication
b) Feedback
c) Verbal communication
d) None of the above
32. Which of the following is an example of oral communication?
a) Newspapers
b) Phone call
c) Letters
d) E-mail
33. In which of the following communications, do we get an instant feedback?
a) Visual communication
b) Written communication
c) Oral communication
d) Non-verbal communication
34. What are the types of words we should use for verbal communication?
a) Acronyms
b) Technical
 c) Simple
d) Jargons
35. On what does the interpretation of a message depend?
a) Feedback
b) Content
c) Receiver
d) Communicator
36. Which of these is not an appropriate non-verbal communication at work?
a) Keeping hands in pockets while talking
b) Talking at moderate speed
c) Sitting straight
d) Tilting head a bit to listen
37. In which of the following communications, the appearance and body language plays a vital role?
a) Visual communication
b) Written communication
c) Verbal communication
d) Non-verbal communication
38. In which of the following communications, do we not use words?
a) Non-verbal communication
b) Visual communication
c) Written communication
d) All of the above
39. What does the upright straight body posture convey show?
a) Shy Ness.
b) Fear
c) Confidence
d) Intelligence
40. Which of these is not an appropriate non-verbal communication at work?
a) Putting arms around a coworker shoulder.
b) Shaking hands firmly.
c) Looking at the sticker with a smile.
d) Standing with an upright poster
41. When you are preparing for a presentation, you should –
a) Focus on the objective of presentation.
b) Practise your speech in front of a mirror or friend
c) Do rehearsals to time your presentation of slides
d) All of the above
42. What is the meaning of communication?
a) To talk
b) To write.
c) To listen.
d) To share.
43. Which of the following is not an element of communication?
a) Message
b) Sender
c) Receiver.
d) Television
44. What are the learning objectives of effective communication?
 a) Sending receiving and understanding the message or information?
b) Development of interpersonal skills.
c) To express effectively and with maximum efficiency
d) All of the above.
45. Communication cycle is the process by which a message is sent by one individual and it passes through a
chain of –
a) Songs.
b) Messages.
c) Recipients.
d) Channel.
46. – Is the personal or entity originating the communication.
a) Sources
b) Sender
c) Receiver.
d) Channel.
47. The sender wishes to convey the – to the receiver.
a) Money.
b) Message.
c) Encoding
d) Time
48. – is chosen by Centre to bring the messages into an appropriate form of sending.
a) Encoding.
b) Decoding.
c) Channel.
d) Feedback
49. Message is sent by – mean
a) Encoding.
b) Decoding.
c) Channel.
d) Feedback
The message sent by the sender is received by_____
a. Sources
b) Sender
c) Receiver.
d) Channel.
50. The process of interpreting the message and understand by receiver is called.
a) Encoding.
b) Decoding.
c) Channel.
d) Feedback