2024 7th International Conference on Contemporary Computing and Informatics (IC3I)

Exploring the Role of Natural Language Processing

in Educational Chatbots: A Machine Learning
Approach
G Swamy Reddy Haider Ali Rizvi Harmeet Kaur Kochhar
School of Sciences, SR University, Data Scientist, Artificial Intelligence Assistant Professor,
Warangal, India and Machine Learning, Yogananda University Institute of Media Studies,
Mail id: [email protected] School of Artificial Intelligence, Chandigarh University
Shoolini University
[email protected]

Prof. Dr. Ajim Shaikh Dr. R. Udhayakumar Joshuva Arockia Dhanraj

Professor, Yashwantrao Mohite Professor of English, VelTech Research and Development Cell,
Institute of Management, Bharati Rangarajan Dr Sagunthala R&D Lovely Professional University,
Vidyapeeth (Deemed to be University) Institute of Science and Technology, Jalandhar-Delhi Grand Trunk Road,
Pune Avadi Chennai, TamilNadu, Phagwara, Punjab 144411, India.
[email protected] [email protected] / [email protected]
[email protected] ORCID ID 0000-0001-5048-7775
Orcid: 0000-0002-2447-664X
Scopus ID: 57831595900

Abstract: AI in the classroom instruction of languages an primarily employed in commercial customer service as
exciting potential effect that is altering teaching strategies and personal assistants. AI chatbots can act as intelligent
student involvement. Everything is simply achievable, instructors in the classroom by delivering lesson plans,
including chatbots and natural-language processing (NLP) fostering discussion, giving students feedback, and other
technology. Therefore, in order to verify the influence of AI on functions [1]. In some circumstances, AI chatbots can also
language acquisition, this study will evaluate the research, serve as a supplement or help to human tutors by responding
concentrating on programs like ChatGPT that provide to inquiries from students and offering advice around-the-
individualized and engaged educational opportunities.
clock—something that is either impractical or unprofitable to
Inversely, AI-driven chatbots that imitate real-world
interactions, such as ChatGPT, supply very adaptable and
do when using human tutors.
accessible language training tools. Yet, forthcoming problems The term "conversational AI" describes AI methods (such
with correctness, societal prejudices, and the most suitable as knowledge graphs, machine learning, and natural
usage of AI stress their early promise. These demand that language processing) used to create intelligent software
teachers and students improve their digital skills in order to agents capable of having natural language conversations with
use AI technology in a responsible and effective way. With a people or other agents. Software like chatbots and voice
focus on present developments and potential futures, it
assistants are included. The initial iteration of this technology
highlights the crucial role artificial intelligence (AI) is playing
in revolutionizing language teaching.
concentrated on brief, task-oriented conversations, such
"Alexa, play music" or "Cortana, what's the weather like in
Keywords: Natural Language Processing, Artificial Athens today?" Since existing software is still far from being
intelligence, Large Language Models (LLMs), Chatbots, able to have real, daily talks with humans, the current
Machine Learning Approach, Research, ChatGPT challenge in this field is to have a continuous, consistent, and
attractive discourse. The chat method is made to appear to
I. INTRODUCTION: human users as though they are conversing with another
The term artificial intelligence (AI), which first appeared human in a natural way.
in the 1950s, describes systems that can carry out activities In a nutshell the use of artificial intelligence in language
similar to those of humans and that may improve over time instruction offers fresh chances to enhance language
via data processing. In the past, AI systems used predefined acquisition, but it also has risks that should be taken
structures to handle certain issues, but now days, they seriously.
provide more unique and innovative approaches that mimic
human intellect. These gadgets can identify trends and A. Aim and objectives:
features in massive databases and gain knowledge from them Aim: The goal of the project is to investigate how
thanks to sophisticated approaches like deep algorithmic ML, machine learning (ML) and natural language processing
neural network training, and complex mathematical models. (NLP) interact with instructional chatbots.
The application of trending technology offers a fresh, Objectives:
substantial direction potential in this area. Conversational AI,
or "AI chatbots," is a key component in a new wave of ● To learn artificial intelligence's place in higher
educational technology. AI chatbots are intelligent programs learning.
or systems that can communicate with people using natural
language (NL) in a variety of everyday contexts. They are

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2024 7th International Conference on Contemporary Computing and Informatics (IC3I)

● To understand artificial intelligence's place in become the norm. In order to gain the most from this
investigation. paradigm change in education, teachers need to be open to
experimenting with new ideas and accepting the use of
II. LITERATURE REVIEW technology as a necessary instrument for advancement.
A. Transforming education through personalised learning III. METHODOLOGY
In today's world, the significance of Artificial Intelligence Methodology is the process which discusses the methods
(AI) cannot be overstated and it has been widely used. AI has followed in the research for data collection. There are
a greater power to address the greater challenges in the field various methods available for the data collection process and
of education today and thus completely innovate and the researcher chooses the process of data collection
improve the teaching and learning process. Thus, with the depending on the nature of the research.
help of AI, SDG 4 can be easily met. However, there has
been a faster technological development in today's world and TABLE I. ON METHODOLOGY
bringing AI to the field of education can be challenging as
Methodology
well [2]. However, UNESCO has ensured that all the
member states commit to the potential of AI and harness it to
meet the Education 2030 Agenda. However, it is also The process of Secondary data collection process has been used
data collection here. Secondary data collection is a process
important to ensure that the process of application of AI in which is used in a wide range of research where
educational contexts, the principles of inclusion and equity the primary data collection is not required. It
are met. includes collecting necessary data from books
and journals.
The data For this research, books and journals were the
collected from major places from where the necessary data was
collected [5]
The nature of The nature of the research is empirical research.
the research An empirical research includes collecting data
from the already reviewed sources.
The sites used There are various sites available which can help
for data to gather the necessary data and information.
collection For this research, PubMed, ResearchGate, IEEE,
and Google Scholar were majorly used for the
purpose of data collection.

IV. ANALYSIS

Fig. 1. Advantages of Using AI in education A. The role of AI in higher education:

1) Transforming the grading landscape with artificial
By evaluating information concerning conduct and intelligence
achievement, detecting potential problem areas, and offering An extensive review of the current status of studies on
tailored suggestions for development, artificial intelligence uses of AI in educational institutions can be found in
(AI) can help instructors with personalised instruction and Zawacki-Richter et al.’s 2019 publication. The research
assistance in the classroom.AI is an essential asset in many investigates the level of involvement that instructors have in
domains, such as medical care, engineering, and learning. this area. The researchers carried out a thorough analysis of
Applications based on AI for learning have drawn a lot of the body of studies on artificial intelligence in educational
interest as they provide a lot of chances to enhance institutions to discover trends and knowledge gaps. The
instruction. However, there are possible hazards and moral assessment highlights the role that teachers play in the uptake
concerns with integrating AI into learning. A paradigm and application of AI technology. With uses for forecasting,
change in schools may be sparked by the combination of AI smart instruction, customized studying, and other areas,
with educational elements. The 2023 Horizon study artificial intelligence is becoming increasingly common in
emphasizes the possibilities for customized and predicted educational settings. Although artificial intelligence (AI)
teaching uses, moving away from “universal” technologies tools are becoming more and more popular, the evaluation
and toward scaling individualization. Students may access shows that trainers are not as involved in the creation, use,
these resources even in the absence of teachers and personnel and studies of AI in higher education. The student-focused
thanks to automated apps. approach methods are given priority in many AI programs,
AI programs can free up time for teachers to work on however educators’ roles in enabling and directing these
difficult educational assignments with pupils, giving them advances must be taken into account.
more time for other activities. The emphasis should be on The study emphasizes how artificial intelligence (AI) has
using AI developments to reimagine educational the power to revolutionize educational practices in higher
pursuits.This fosters pupil enthusiasm and participation and education by providing individualized and flexible learning
improves learning outcomes. NLP-powered chatbots can opportunities. Through engaging and personalized
respond to simple inquiries about themes or topics with information, AI techniques may raise pupil engagement and
speed and accuracy, increasing accessibility to basic perhaps enhance learning results.
expertise [4]. AI is predicted to have a significant impact on
both pharmaceutical and educational institutions in 2) Strengthening curriculum design for student success
particular. Customised educations that are catered to the in the job market
requirements, desires, and tastes of every student may soon

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2024 7th International Conference on Contemporary Computing and Informatics (IC3I)

Artificial intelligence technologies have the ability to Furthermore, through the analysis of learning behaviours
streamline the creation of courses in pharmacy while also and the detection of minor indicators of psychological
ensuring that it meets the demands of job markets. AI can discomfort, artificial intelligence-powered solutions can help
assist in achieving program-specific goals whilst solving in the early diagnosis of psychological problems within
stakeholders' concerns in keeping up with growing students.
educational methods and the changing job market [8]. These
NLP and artificial intelligence (AI) tools have a lot of
difficulties can be handled by optimising designing courses,
opportunities to improve the mental well-being of students,
creating explanations, establishing objectives for learning,
though educators also need to be aware of their drawbacks
and developing methods for evaluation. Furthermore, by
and moral consequences [11]. AI is mostly used to support
evaluating numerous information points and developing
doctors and nurses in their work, not to replace people. The
dynamic tests that modify and display particular lessons in
amount of empathy and understanding that a genuine
accordance with student responses, an AI structure for
psychotherapist exhibit is still lacking in AI. Human
implementing a multi-tiered curricula might improve
involvement is still essential in emergency situations and
instructional assessment instruments.
serious neurological events. Fig. 1 describes the uses of AI
NLM in college and university settings.
B. Role of Artificial Intelligence in Research
1) Facilitating Text Generation
The process of writing scientific texts has changed as a
result of ChatGPT, other AI models, and technological
advancements [12]. Utilizing cues or data inputs, these
algorithms can generate excellent scientific papers after
being trained on vast volumes of data from science. To create
scholarly text, researchers can enter data that includes study
journals and publications. Subsequently, the artificial
intelligence (AI) algorithm creates and evaluates the data to
produce an accurate scientific paper which renders sense that
appropriately reflects the supplied data. As a result, analysts
may save a significant amount of labour and time as they
Fig. 2. The Benefits and Applications of using AI NLM tools in Higher
ducation.
won't need to read through study articles or compose
particular sections.
All things considered, the use of AI enables a customised It can be challenging for younger professors to strike a
and uniform degree of learning proficiency that is balance between instruction, investigation, and publication.
comparable to universities throughout the globe. AI tools can In order to keep their job or pursue advancement and tenure
help people make professional decisions by offering specific within the organization, they must submit a specific amount
assistance and customised career guidance based on each of research publications annually. The latter is crucial for the
person's distinct skills, tastes, and aspirations [9]. healthcare and medical industries in particular, as accurate
Nevertheless, while using AI for creating educational research findings have significant effects on public health
programs and career assistance, there are a few things to and safety [13]. AI-generated text may conserve research
keep in mind. Artificial intelligence systems might not have a money. By making use of these innovations, scientists can
human component needed to understand the feelings and reduce costs and do not need to engage reviewers or authors
particular situations of each pupil. Finally, an over-reliance for their findings.
on artificial intelligence (AI) programs may hinder pupil's It is crucial to emphasize that prestigious companies like
capacity to acquire critical thinking abilities since they may Mendel have approved the use of artificial intelligence (AI)
become too reliant on the guidance provided by the and ML-assisted technologies in scientific research. Those
technology rather than developing their ability to make who utilize such instruments, though, are not eligible for
thoughtful judgments on their own [10]. credit and must indicate how they are used in a separate part
3) Cultivating mental health support for a resilient of the manuscript.
future 2) Assisting in data analysis and interpretation
The growing number of learners experiencing emotional AI technologies have completely changed data mining
disorders has made it necessary to look into creative ways to and analysis in a number of academic fields. Advanced tools
assist & lessen their feelings of suffering. Another of these have shown great promise in fields like image analysis,
cutting-edge innovations is the use of models based on NLP discovering drugs, study design, bioinformatics, medicine,
to provide students with emotional support. Such AI models and healthcare.
can significantly contribute to the enhancement of
established mental wellness assistance networks and the Artificial intelligence (AI) and natural language
improvement of students' emotional well-being thanks to processing (NLP) methods in bioinformatics help manage
their sophisticated NLP skills [11]. These artificially and analyse vast amounts of biological data, which helps us
intelligent simulations can converse with kids in an comprehend biological processes [13].
understanding and cogent manner, giving them a secure and Many advantages and disadvantages of using GPT-4 in
accepting space to share their anxieties and feelings. the creation of medicines, with some contending that the

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2024 7th International Conference on Contemporary Computing and Informatics (IC3I)

information generated may not be genuine, dependable, assessment, and design of the study [14]. This methodical
accurate, transparent, or possess ownership rights. technique may provide accurate.
Though GPT-4 cannot take the position of experts in Finally, by examining their application behaviour and
biological effect assessments of suggested substances or in providing customized advice on article preparations and
the synthesis of innovative particles, it does provide a quick assessment, chatbot may enhance the publication procedure
and affordable means of processing, characterizing, and for authors as well as editors by enhancing contribution
filtering huge amounts of data that advance and converge integrity and comments from reviewers. Fig. 2 describes the
current understanding. uses of AI NLM in study.

Fig. 3. The benefits and applications of using AI NLM tools in Research

Fig. 4. The overall functions of AI in Educational research

3) Accelerating literature reviews with AI assistance
Every investigation endeavor must include the task of
V. CONCLUSION:
examining the scientific community since it entails finding
pertinent papers that address a certain research topic. It can AI and chatbots are emerging in a manner similar to the
be a time-consuming and laborious operation, though. internet's early years in the 1980s: they begin tiny and
Thanks to developments in AI, this procedure may now be progressively become more and more integrated into our
automated, which speeds up and improves efficiency. The daily lives. It is essential to adjust to new technologies while
main benefit of AI for evaluating scientific scholarship is its putting strong rules and guidelines in place to protect people
speed and efficiency in processing large amounts of data, from any damage. In conclusion, there are potential and
which frees up academics' time to work on other project problems associated with integrating AI and NLP in research
components [13, 14]. Utilizing algorithms based on natural and education that need to be carefully weighed. Adopting
language processing for phrase and idea identification, artificial intelligence (AI) technologies and cutting-edge
artificial intelligence systems may reliably locate pertinent learning strategies is essential for creating a responsive and
studies, uncovering publications that human reviewers would adaptable environment as the landscape of research and
miss. Additionally, they are able to spot indications and instruction changes. In order to ensure the sustainable and
patterns that point up areas for future study or loopholes in successful adoption of AI technologies, it is possible to make
the body of knowledge. the integration of AI into our daily life easier by offering
necessary resources, hosting webinars on the subject of AI's
4) Enhancing the peer review experience through AI effects on research and instruction, and incorporating
The foundation of communicating science is empirical relevant lessons in the school system.
papers. Peer evaluation is used by most scientific
organizations to assign importance to outcomes of research TABLE II. DIFFERENT ASPECTS
and assure the quality of publications. Professional assessors
Aspect Summary
examine the quality of the material and determine if a
submission satisfies the criteria of the area through this
Research There are various AI tools which are currently being
decentralization procedure. used in order to pursue research. Tools like ChatGPT
The peer review process for scientific publications may are widely used by the researchers in order to collect
be greatly improved by NLP and AI, resolving a number of necessary information. The major benefit of AI in
issues and raising the caliber of published studies generally. research is the speed and efficiency in processing large
The procedure for peer review could grow more impartial, amounts of data and thus, the researcher can save his or
equal, precise, and effective by using AI's abilities[14]. The her time in completing the research.
ability of chatbots that utilize AI like GPT-4 to save time is
Education AI and chatbots are important tools which can help to
one of its main advantages. Quickly analysing large amounts
improve and enhance the overall education approach
of data significantly reduces the amount of moment human
and structure [8]. AI in the field of education has major
editors of content must devote on it. Additionally, by
benefits like customising lesson plans that take into
automating procedures like fake data recognition and
account the goals, interests, and gaining knowledge
duplication recognition, AI can expedite the review process preferences of every pupil. Thus AI can help to foster
while maintaining the true nature of the study. The possible better enthusiasm among the students and participation
improvement in the quality of reviews by others is an extra and improve the overall learning outcomes.
advantage. AI systems are able to provide a thorough
assessment by objectively analysing the technique, statistical

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