Model Question Paper

Communication Skills in English

Subject code : 101

Full Marks :60

1. Answer the following questions as directed (any twenty) 1*20=20

A. State whether the following statements are true (T) or false (F) {any six}
a) Communication means transfer of ideas, feelings, plans, messages or information from
one person to another.
b) Effective communication leads to better work production.
c) Good listening skills are inherent and cannot be inculcated.
d) Badly encoded message leaves its receiver confused and not well informed.
e) Gestures, facial expressions, eye contact, etc. are the ways of Verbal Communication.
f) Technical communication is both highly formal and unstructured.
g) 7 Cs for effective communication are Considerate, Concrete, Concise, Clear, Complete,
Correct and Courteous.
h) When verbal and non-verbal messages clash, receiver tends to believe the non-verbal
messages.
B. a) What are soft skills ?
b) State the differences between soft skills and hard skills (any one).
c) Define Life Skills.
d) Which of the following is self-concept made up of :
i)Self -consciousness ii) Self-schemas iii) Self- respect iv) Self confidence
e) Give an example of positive attitude.
f) You can best manage your relationship with :
i) Your high intelligence ii)Your high social status iii) Your creative thinking
iv) Your emotional intelligence

g) Which of the following is true about self-development ?

i) It is the process of achieving and expanding our full potential

ii) It is a lifelong process

iii) It has evolved from Maslow’s Hierarchy of Needs

iv) It enables us to assess our skills and qualities

h)Define emotional intelligence.

C. a) Fill in the blanks with suitable prepositions from the alternatives given under each
sentence.

i) The teacher assured her ________success in the examination.

1) of 2) in 3) for 4)with

ii) No one believes him because he is false ________ heart.

1) to 2) at 3) of 4) on

iii) Are you really desirous _________visiting Japan ?

 1) of 2) in 3) to 4)about

iv) Normally, he stays _______ until 11p.m. these days.

1) up 2) out 3) on 4) at

v) No one believes him because he is false __________ heart.

1) to 2) at 3) of 4) on

b) Match the sentence given in either Active or Passive voice with its correct Active or Passive
form, from the options given below :

i) His pocket has been picked.

1) They have his pocket picked.

2) Picking has been done to his pocket.

3) Picked has been his pocket.

4) Someone has picked his pocket.

ii) My uncle promised me a present.

1) A present was promised by my uncle to me.

2) I was promised a present by my uncle.
3) I had been promised a present by my uncle.
4) I was promised by my uncle a present.

iii) Who is creating this mess ?

1) Who has created this mess ?

2) By whom has this mess been created ?
3) By whom this mess is being created ?
4) By whom is this mess being created ?

iv) Please help me.

1) You are requested to help me.

2) You are being requested to help me.
3) You are requested to help me.
4) You have been requested to help me.

v) A lion may be helped even by a little mouse.

1) A little mouse may even help a lion.

2) Even a little mouse may help a lion.

3) A little mouse may help a lion.

4) Even a little mouse ought to help a lion.

c) Correct the following sentences from the options given below :

i) She did not believed me.

1) believing 2) believe to 3) believe

ii) I am fine, what about your ?

1) You 2) your’s 3) yours

iii) It is time we leave.

1) left 2) have to leave 3) would leave

iv) I am looking after my pen which is missing

1)looking for 2)looking in 3) looking back

v) They requested me to follow them.

1) ordered 2)urged 3)asked

2. Read the passage given below and answer the questions that follow: 1*10=10

White cement is the basic raw material for producing cement tiles and cement paint which
are used extensively in building construction. The main consumers of white cement are,
therefore, cement tiles and cement paint manufacturing units. These consumers, mostly in
the small-scale sector, are today facing a major crisis because of a significant increase in the
price of white cement during a short period.
The present annual licensed production capacity , of white and grey cement in the country is
approximately 3.5 lakh tonnes. The average demand is 2-2.5 lakh tonnes. This means that
there is idle capacity to the tune of one lakh tonnes or more. The price rise is, therefore not
a phenomenon arising out of inadequate production capacity, but evidently because of
artificial scarcity created by the manufacturer in their self-interest.
The main reason for the continuing spurt in cement price is its decontrol. As it is, there is still
competition in the cement paint and tile manufacturing business. Any further price revision
at this stage is bound to have a severe adverse impact in the market conditions. The
government should take adequate steps to ensure that suitable controls are brought in. Else
, it should allow import of cement.
i) Why is the price of cement going up ?
(a) Because the government is controlling the quota
(b) Because of export of white cement
(c) Because of the large usage of white cement
(d) None of the above

ii) What is the crisis being faced by the cement tile manufacturers as described in the passage

(a) White cement is priced very low

(b) White cement is not of good quality
(c) White cement usage is high
(d) White cement prices are very high

iii) Which of the following words has the same meaning as the word ‘idle’ as used in the
 passage

(a) Lazy (b) Clumsy (c) Large (d) Excess

iv) Which of the following is correct according to the passage ?

(a) White cement is not used in the manufacture of paint

(b) White cement forms a minor part of tile manufacturing
(c) White cement is very important for tile manufacturing
(d) White cement is used only for making paints

v) Which of the following words has the opposite meaning as the word ‘basic’ , used in the
passage ?

(a)Vital (b) Unimportant (c) Acidic (d) Last

vi) What can be presumed from the passage regarding foreign trade in cement ?

a) The country is exporting cement at present

b) The country is importing cement at present
c) The country is exporting and importing cement at present
d) The country is neither exporting nor importing cement at present

vii) Which of the following statements is false according to the passage ?

a) Price rise in white cement would increase the price of cement paint
b) White cement is a controlled product
c) Increase in the price of white cement is not because of production problem
d) Price rise in white cement would upset cement tile market .

viii) Which is the basic raw material for producing cement tiles and cement paint?

ix) What is the author’s suggestion to bring down the prices of white cement ?

x) What is the annual licensed production capacity of white and grey cement in the country?

3. Read the text given below and re-write in note form. 10

India is a country which has been subjected to foreign invasions since the dawn of Indian
history. The fertile plains of India have been attracting avaricious tribes from all over the
world. Long back , the Aryans from Central Asia invaded India and settled down
permanently in this beautiful land where food and fodder were available in plenty. After a
chain of invasions from the bordering countries through land routes, the European nations
including the British , finally came to India to exploit her rich resources. The Englishmen
came to India as traders, but stealthily became her masters. India became the ‘ brightest
Jewel’ in the British diadem. They proclaimed to civilise her and started to exploit her.
Neither the imperialist might , not the treachery of some of her sons, nor the never-racking
exploitation could curb the indomitable urge for freedom of the people who bid defiance to
time. They fought and fought heroically ; they never submitted.

Their struggle for independence is an inspiring and exhilarating story. It is a story not only of
firm determination and will, but also of sacrifice and suffering, a story of heroism and
courage that happens in all revolutionaries.
4. On 13th January,2021 a fire destroyed the Hazar Basti of Bagbazar .All families , residing 12
in that place, became homeless.
You are a senior inspector in the Calcutta Municipal Corporation. The Mayor has asked you
to investigate the matter and submit a report within seven days. The report should have
recommendations so that such an incident does not occur in future.
OR
Prepare your own C.V.
8
5. Assuming yourself to be the Purchase Officer of G.K.B Opticals ,99 Rashbehari Avenue,
Kolkata -29, write a letter of complaint to Ageless Glasses ,121,Pahargang , New Delhi,
reporting that the three of six consignments containing glasses have been received in a
damaged condition. Ask for the replacement of the damaged goods as early as possible.
OR
Assume that you are a student of Diploma in Mechanical Engineering at North Calcutta
Polytechnic, Kolkata. Write an e-mail message to Kiran Kumar, the Personal Manager of
Bluestar Industries (e-mail address : [email protected] ) requesting him to allow you to do
short vacation training at the Durgapur plant of the company, as part of your academic
assignments.