HP

HOSNA POURHASSANI
[email protected] | 236-688-5663 | Vancouver, BC V3K 1T2

Summary

Hardworking professional offering several years of experience in retail. Solid team player with upbeat, positive attitude
and commitment to providing excellent customer service. Proficient in scanning goods and collecting payments, resolving
complaints and training newly hired cashiers. Friendly multitasker with in-depth knowledge of pos system operations.
Analytical Cashier Supervisor with expertise and experience developing effective methods of service delivery.
Accountability for front end oversight and maintaining quality standards while improving customer experience. Possesses
good public relations and communication skills.
Resourceful Cashier Supervisor known for high productivity levels and efficient task completion. Possess specialized skills
in inventory management, customer service excellence, and POS systems operation. Excel at leadership, communication,
and problem-solving to enhance team performance and customer satisfaction.

Skills

Complaint resolution Point of sale systems

Bank Deposit Preparation Time Management
Budget Development Staff Training
Report Generation Customer Complaint Resolution
Workplace Safety Cost Control
Sales monitoring Shift Scheduling
Sales Promotion Quality Assurance
Policy Enforcement Customer Service
Attention to Detail Workflow Optimization

Experience

Behfar Store | Terra Cotta, Iran Organized and managed daily cashier operations, ensuring accuracy of all
Cashier Supervisor financial transactions.
03/2020 - 08/2024 Monitored shift-level performance, providing coaching and guidance to
staff on proper cash handling procedures.
Developed and implemented new processes to improve customer service
and sales efficiency.
Resolved customer complaints quickly and professionally, communicating
with customers via email or phone as needed.
Provided feedback on employee performance during weekly team
meetings.
Created a positive atmosphere in the workplace by recognizing employees'
efforts through rewards programs.
Collaborated with IT department to troubleshoot technical problems
related to software programs used for managing cashier operations.
Called for backup cashiers during peak times to minimize wait time for
customers.
Trained employees on cash drawer operations and customer service
protocols to carry out assigned tasks.
Supervised counting cash drawers and made bank deposits as part of store
 opening and closing procedures.
Resolved customer problems by investigating issues, answering questions
and building rapport.
Built and maintained working relationships with peers and upper
management.
Tracked company inventories, moved excess stock, and arranged products
to improve sales.
Led employee performance evaluations and rewarded top performers to
retain quality personnel.
Responded to customer inquiries and delivered appropriate information
after carefully researching issues.
Kept department on-target to meet sales and profit objectives by
minimizing waste and pursuing revenue generation opportunities.
Conducted department walkthroughs to assess and remedy factors such as
cleanliness, inadequate stock levels and poor merchandising.
Managed daily operations, client relations and IT.

Behfar Store | Terra Cotta, Iran Managed and trained cashiers on proper cash handling procedures.
Cashier Manager Maintained accurate records of daily transactions, including deposits and
09/2019 - 03/2020 withdrawals.
Performed regular reconciliation of cash drawers to ensure accuracy of
funds.
Developed strategies to increase customer satisfaction and improve
operational efficiency.
Analyzed sales data to identify opportunities for improvement in store
performance.
Coordinated with other departments such as accounting and finance when
needed.
Monitored cash drawers in checkouts to verify adequate cash supply.
Built and maintained working relationships with peers and upper
management.
Tracked company inventories, moved excess stock, and arranged products
to improve sales.
Resolved customer problems by investigating issues, answering questions
and building rapport.

Behfar Store | Terra Cotta, Iran Greeted customers and provided assistance in locating items.
Cashier Assistant Provided accurate cash register operations, including accepting payments
03/2019 - 09/2019 and providing change.
Received payment by cash, check, credit cards, vouchers or automatic
debits.
Assisted with pricing merchandise for sale in store.
Counted money in cash drawers at the beginning of shifts to ensure that
amounts are correct and there is adequate change.
Balanced daily financial transactions using appropriate methods according
to established procedures.
Answered customers' questions concerning location, price and use of
merchandise.
Processed returns and exchanges according to company policies and
procedures.
Handled merchandising and restocking needs for multiple checkout lanes.

Behfar Store | Terra Cotta, Iran Greeted customers and answered any questions they had about the store's
Cashier products and services.
09/2017 - 03/2019 Verified that customers were of legal age to purchase alcohol or tobacco
products.
Operated cash register efficiently and accurately, processed payments by
cash, check, credit card, gift card or automatic debit.
Organized promotional displays or arrange merchandise on counters or
tables to promote sales.
Worked closely with front-end staff to assist customers.
Answered phone calls to assist customers with questions and orders.

Behfar Store | Terra Cotta, Iran Greeted customers in a friendly and professional manner.
Cashier Helper Assisted cashiers with transactions, restocking shelves, and bagging items.
06/2018 - 09/2018 Cleaned and maintained the checkout area to ensure neatness and
organization.
Verified prices of items using price look-up codes and scanners.
Organized stockroom merchandise according to size and type.
Helped supervisor control customer flow and backed-up lines by running
registers during busy periods.

Education and Training

Shahid Beheshti University | Iran

Bachelor of Science in Civil Engineering
02/2023