Scribd
Upload
5 views

classwork_01

Lesson 2

Uploaded by

vongdavid63
Copyright
© © All Rights Reserved
We take content rights seriously. If you suspect this is your content, claim it here.
Available Formats
Download as PDF, TXT or read online on Scribd
5 views

classwork_01

Lesson 2

Uploaded by

vongdavid63
Copyright
© © All Rights Reserved
We take content rights seriously. If you suspect this is your content, claim it here.
Available Formats
Download as PDF, TXT or read online on Scribd
You are on page 1/ 3

1.

Planning Phase

Objective: Understand the purpose, scope, and requirements of the project.

• Stakeholder Interviews: Engage with business owners, vendors, delivery personnel, and
customers to gather insights into their needs and expectations.

• Market Research: Study competitor platforms (e.g., UberEats, DoorDash) to understand industry
standards and user preferences.

• Regulatory Requirements: Identify legal and compliance needs, such as data privacy (GDPR,
HIPAA) and food safety regulations.

• Feasibility Study: Collect data about technical, operational, and financial feasibility.

Methods: Questionnaires, stakeholder meetings, SWOT analysis, and feasibility studies.

2. Requirement Gathering and Analysis Phase

Objective: Collect detailed functional and non-functional requirements.

• Functional Requirements:

o Vendor onboarding (menus, pricing, locations, availability).

o Customer features (search, filtering, order tracking).

o Delivery personnel features (navigation, delivery status).

o Payment gateway integration.

• Non-functional Requirements:

o Performance benchmarks (response time, uptime).

o Security requirements (data encryption, secure payment).

• Technical Requirements:

o API integrations for third-party services (e.g., Google Maps, payment providers).

o Database design for scalability and performance.

Methods: Use case development, user stories, requirement workshops, and prototyping.

3. Design Phase

Objective: Collect design-related data to create blueprints for the system.

• UI/UX Data:

o Collect user preferences for interface design (usability, accessibility).


o Gather input on user journeys (registration, order placement, feedback).

• System Architecture Data:

o Data flow diagrams (how data moves between customers, vendors, and delivery
personnel).

o Backend data structure requirements (e.g., databases for orders, payments, reviews).

Methods: Wireframing tools, focus groups, and surveys.

4. Development Phase

Objective: Implement the system based on the collected data.

• Vendor Data Collection:

o Menu details (images, prices, descriptions).

o Business information (address, certifications, licenses).

• Customer Data Collection:

o Profiles (name, contact information, delivery addresses).

o Order history and preferences.

• Delivery Data Collection:

o Personnel profiles (availability, ratings, feedback).

o Real-time location tracking.

Methods: Integration with APIs, manual data entry, and batch imports.

5. Testing Phase

Objective: Collect data to validate the functionality, usability, and performance of the platform.

• Functional Testing: Collect bug reports and usability issues.

• Performance Testing: Monitor response times and system load behavior.

• User Feedback: Test the platform with a beta audience (vendors, customers, and delivery
personnel) to collect real-world feedback.

Methods: Automated testing, A/B testing, user testing sessions.

6. Deployment Phase
Objective: Ensure smooth rollout and gather real-world operational data.

• Monitoring and Analytics:

o User behavior (time spent, pages visited, conversion rates).

o System performance metrics (uptime, error rates).

• Feedback Channels:

o Customer reviews, vendor feedback, and support queries.

• Data Collection for Improvement:

o Logs from real-world usage (peak hours, common order types).

Methods: Analytics tools, customer support channels, feedback forms.

7. Maintenance and Iteration Phase

Objective: Continuously collect data to improve the platform.

• Customer Data: Preferences, new delivery addresses, and updated profiles.

• Vendor Data: Menu updates, promotional offers, and operating hours.

• Delivery Data: Route optimizations and feedback for service improvement.

• System Logs: Errors, downtime incidents, and user behavior trends.

Methods: Automated monitoring, customer relationship management (CRM) tools, and surveys.

You might also like