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11 views8 pages

Questionare

Uploaded by

Adam Chengula
Copyright
© © All Rights Reserved
We take content rights seriously. If you suspect this is your content, claim it here.
Available Formats
Download as DOCX, PDF, TXT or read online on Scribd
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Questionnaire for collecting user requirements for the "University Special Examination Request

Portal" project.

PRIVACY POLICY.

i. This questionnaire will not be shared by any third part and it will be used only for the
purpose of education and project.
ii. Identity of responder will not be exposed under any circumstance.

DATE…………………………………….

PART A: MULTIPLE CHOICE QUESTION. 20 QUESTIONS (Circle your answers).

1. What type of device do you primarily use to access university services?

o Mobile Phone

o Laptop/Computer

o Tablet

o Other

2. How frequently do you face issues with the regular examination schedule?

o Frequently

o Occasionally

o Rarely

o Never

3. Would you prefer an online system to request special examination arrangements?

o Yes

o No

o Maybe

o Not Sure

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4. Which type of special examination arrangement do you most commonly require?

o Extended Time

o Alternative Exam Date

o Special Venue

o Other

5. What is your preferred method of receiving notifications about special exam


requests?

o Email

o SMS

o Mobile App Notification

o Web Portal Notification

6. How easy do you find the current process for requesting special examinations?

o Very Easy

o Easy

o Difficult

o Very Difficult

7. What information do you believe should be included in the special exam request
form?

o Personal Details (Name, Student ID, etc.)

o Course Details (Course Code, Name, etc.)

o Special Exam Requirements

o Reason for Special Request

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8. What is your preferred method of communication with the university regarding
special exam requests?

o Email

o Phone Call

o Web Portal Chat

o In-person

9. How soon before an exam do you typically submit a special request?

o More than 2 weeks before

o 1 week before

o 2-3 days before

o On the exam day

10. What challenges do you face when requesting special arrangements for exams?

o Lack of awareness

o Difficult application process

o Long processing time

o Other

11. Which feature do you think is most important for the Special Examination Request
Portal?

o User-friendly interface

o Quick processing and approval

o Clear instructions and guidelines

o Ability to track the request status

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12. Would you prefer to upload supporting documents (e.g., medical certificates) with
your request?

o Yes

o No

o Maybe

o Not Sure

13. How important is it for the system to automatically check if your request is eligible
based on university policies?

o Very Important

o Somewhat Important

o Not Important

o Not Sure

14. Would you find it helpful to have a reminder about upcoming deadlines for special
exam requests?

o Yes

o No

o Maybe

o Not Sure

15. What is your preferred time to access the special examination request portal?

o Morning

o Afternoon

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o Evening

o Anytime

16. Would you prefer a self-service system for submitting and tracking your special
exam request?

o Yes

o No

o Maybe

o Not Sure

17. Would you like the option to submit a request for more than one special exam
arrangement at once?

o Yes

o No

o Maybe

o Not Sure

18. What additional features would be helpful in the special examination request
system?

o Ability to request exam accommodations for multiple subjects

o Integration with other university services (e.g., academic advising)

o Access to a history of past requests

o Other

19. How important is it for the system to provide instant feedback about the status of
your request?

o Very Important

o Somewhat Important
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o Not Important

o Not Sure

20. Would you prefer to have access to a Frequently Asked Questions (FAQ) section in
the portal to assist you?

o Yes

o No

o Maybe

o Not Sure

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PART B: PROVIDE LITTLE EXPLANATION.

21. Please describe any challenges you have faced when submitting a special
examination request in the past.
………………………………………………………………………………………………
………………………………………………………………………………………………
………………………………………………………………………………………………

22. What would be your ideal process for submitting a special exam request? Please
explain.

………………………………………………………………………………………………
………………………………………………………………………………………………
………………………………………………………………………………………………

23. How do you think the university can improve its support for students who require
special exam arrangements?

………………………………………………………………………………………………
………………………………………………………………………………………………
………………………………………………………………………………………………

24. What specific features would you like to see in a special examination request portal
to make it more effective for you?

………………………………………………………………………………………………
………………………………………………………………………………………………
………………………………………………………………………………………………

25. If you have any suggestions to improve the user interface or experience of the portal,
please share them.

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