END-OF-UNIT TEST – M2 - Unit 10

Duration: 75 minutes

Section 1: Language knowledge (40 marks)

I. Fill in each blank in the passage below with ONE suitable word.

We decided to reduce the targets for the productivity bonus to make (1) ………… easier to earn
a bonus. We thought it would make people work (2) ………… and we expected that better
productivity would follow. In fact, the decision was (3) ………… disaster. It made things (4)
………… , because workers still failed to meet production targets and their morale fell even
lower. In the end we had to ask Patrick Massey, the old production manager, to come back (5)
………… the company. He was a strong leader and very popular. He didn’t want his old job, (6)
………… we offered him a position on the board of (7) ………… . The workers were happy to
see him back and morale improved immediately. Patrick also helped to recruit a new production
manager (8) ………… could do the job effectively. At last productivity has started to improve
again and we have learned that good (9) ………… and good people management are
absolutely essential to high (10) ………… .

1 A. it B. her C. us D. them

2 A. worse B. harder C. less D. good

3 A. a B. the C. an D. Ø

4 A. less B. more C. worse D. better

5 A. into B. with C. from D. to

6 A. therefore B. so C. consequentl D. thus

y

7 A. managers B. bosses C. directors D. supervisors

8 A. who B. which C. whom D. Ø

 9 A. sponsorshi B. scholarship C. partnership D. leadership
p

10 A. production B. productive C. productivity D. productivenes

s

II. Choose the best answer

11. He asked me ……………

A. how have you changed in the last five years?

B. how I have changed in the last five years?

C. how I had changed in the last five years.

D. how had I changed in the last five years.

12. I’d like to know ……………

A. what would your colleagues say about you?

B. what would your colleagues say about you.

C. what your colleagues would say about you?

D. what your colleagues would say about you.

13. My boss asked me ……………

A. if you have prepared the figures for me.

B. if I have prepared the figures for him.

C. if I had prepared the figures for him.

D. if you have prepared the figures for him.

14. Claudia wanted to know ……………

A. how long would it take to integrate the two companies?

B. how long it would take to integrate the two companies.

C. how long it will take to integrate the two companies.

D. how long will it take to integrate the two companies.

15. He asked her …………… .

A. why is this year’s budget so small B. why this year’s budget is so small
 C. why was this year’s budget so small D. why this year’s budget was so small

16. Do not do everything yourself. …………… tasks to other people.

A. Submit B. Give C. Divide D. Delegate

17. You must keep staff …………… especially when things get difficult.

A. generated B. motivated C. frustrated D. electrified

18. Weigh up the …………… of each alternative before deciding.

A. checks and balances B. assets C. pros and cons D. profits

19. Try to ensure that each employee’s …………… is not too great.

A. workload B. working practice C. work-to-rule D.working party

20. Those who can’t manage their time efficiently always have high stress …………… .

A. grades B. standards C. performances D. levels

21. A good manager responds …………… his/her employees’ needs without delay.

A. to B. for C. of D. from

22. Through bad management they turned a crisis …………… a disaster.

A. over B. into C. off D. for

23. The project manager is off sick, …………… there is little chance of achieving much this
week.

A. as B. so C. since D. because

24. My boss is too direct – he shouldn’t tell people directly …………… he thinks of them.

A. why B. which C. what D. who

25. The work is interesting …………… there are good possibilities for promotion in the
company.

A. but B. so C. therefore D. and

26. After …………… many unforeseen obstacles they just managed to meet their deadline.

A. overcome B. overcoming C. overcame D.to overcome

27. Sound research-based judgment helps businesses to be …………… accurate to make key
strategic

decisions.

A. sufficient B. sufficiently C. sufficiency D. suffice

28. It makes sense to break the tasks up into …………… steps.

 A. manage B. manager C. managed D. managerial

29. They decided to move production to the Far East to improve their …………… .

A. compete B. competition C. competitive D. competitiveness

30. I’m afraid access to this information is …………… .

A. restrict B. restriction C. restricted D. restricting

31. The manager of the group was a brilliant man …………… only weakness was that he hated
to accept defeat.

A. whose B. who C. whom D. who’s

32. The girl looked …………… of the small window in the school.

A. into B. back C. out D. in

33. The field of endocrinology …………… to research that could reduce the probability of
cardiac failure.

A. had led B. have been leading C. has led D. leading

34. The men stopped near a river to observe the …………… birds flying nearby.

A. color B. colored C. colorful D. coloring

35. Those people are …………… dependable and trustworthy as the sunrise.

A. like B. as C. so D. too

36. The production manager did everything he …………… to avoid a deterioration in quality.

A. might B. would C. should D. could

37. The man was …………… ashamed of the mistake he made during the conference.

A. awful B. terribly C. terrible D. terrifically

38. …………… increased as their proposals were rejected by the multinational company over
and over again.

A. Disappointment B. Disappointing C. Disappointed D.Disappointedly

39. As the people watched carefully, the man …………… the wall and fled his pursuers.

A. hopped B. walked C. jumped over D. jumped across

40. …………… new improvements make these electric products more appealing to home
makers.

A. Few B. A little C. Many D. Much

Section 2: Language use (70 marks)

I. Read the following passage and answer the questions that follow

Starting every day with a song

By Virginia Matthews

For staff and managers at Asda, each working day gets off to a raucous start. 'Give me an A!'
they cry, 'Give me an S! Give me a D! Give me an A! What does that spell? Asda!'

Customers of the supermarket chain may be alarmed to see and hear the company chant, but
Asda insists chanting, singing or hand-clapping is one of the best motivational tools around.

Asda's spokeswoman says she believes the daily chant unites the workforce. Asda's chant was
adapted for the UK from the version sung at Wal-Mart, its parent company. The song now
accompanies all sales conferences, company events and even management meetings.

'The directors are just as happy to chant as the cashiers are and they have told us that it helps
them get through the business of the day more efficiently and quickly. Chanting isn't compulsory
though,' she adds, 'and if people don't want to join in, they won't be penalized. As for the
customers, they love to see us enjoying our work with a good shout and sometimes they even
want to join in.'

From the Financial Times

Choose the best answer

1. Who is Asda’s chant for?

A. staff only

B. managers only

C. both staff and managers

D. customers, staff and managers

2. Why does Asda insist on chanting?

A. to makes them work better

B. to make fun of themselves

C. because their customers love to see them chanting

D. because it’s the company’s policy

3. Which of the following is NOT true about Asda’s chant?

A. The chant is used in a number of different situations.

B. The chant is a type of song.

C. The chant is exactly the same as the one used at Wal-Mart.

D. The chant motivates employees.

What does each of the following underlined words / phrases refer to?

4. ‘ …. and sometimes they even want to join in.’ (the last paragraph)

5. Chanting isn't compulsory though,' she adds, … (the last paragraph)

Which words in the passage mean the following?

6. very loud …………...

7. a company that owns another ……………

8. very worried ……………

Fill in each blank with ONE suitable word from the passage. Put it in its correct form or
tense.

9. When Asda employees …………… , any customers in the store may also participate.

10. Asda believes the chant …………… employees and makes them work better.

II. Listening

PART ONE: Listen to the recording twice and choose the appropriate answer to each
question.

Telephone message

1. Why is the speaker calling?

A. To apply to the Ministry of Foreign Affairs

B. To terminate the contract

C. To request a delivery service

D. To postpone an appointment

2. What special condition does the speaker request?

A. Immediate compensation

B. Extra protection

C. Medical insurance

D. Additional funds

3. What is the listener asked to do?

A. Contact the speaker’s colleague

B. Check the remaining supplies

C. Meet at Regency Boulevard

D. Send some documents to the speaker

Announcement

4. Why is the venue closing early?

A. To fix some faulty equipment

B. To respond to a storm warning

C. To decorate the site

D. To prepare for a celebration

5. What time will the mall’s closing next month?

A. At 7:00 P.M.

B. At 8:00 P.M.

C. At 9:00 P.M.

D. At 11:00 P.M.

PART TWO: Listen to a talk twice and complete the notes.

Athena Recruitment Center

+ next five days, our (6) .................... will be .................... everything to successfully enter the
(7) .................... ....................

+ Syllabus: placing a strong emphasis on helping you (8) .................... your ....................

+ Name card given will act as ID " (9) .................... all .................... & allowing to use database
(searching for businesses with recent (10) .................... .................... )

THE END
KEYS – EOU TEST – M2 - Unit 10

Section 1 (40 marks)

I. (10 marks)

1. A (it) 2. B (harder) 3. A (a) 4. C (worse) 5. D (to)

6. B (so) 7. C (directors) 8. A (who) 9. D 10. C

(leadership) (productivity)

II. (30 marks)

11. C 12. D 13. C 14. B 15. D

16. D 17. B 18. C 19. A 20. D

21. A 22. B 23. B 24. C 25. D

26. B 27. A 28. D 29. D 30. C

31. A 32. C 33. C 34. C 35. B

36. D 37. B 38. A 39. C 40. A

Section 2 (60 marks)

I. (20 marks)

1. C

2. A

3. C

4. customers

5. Asda's spokeswoman

6. raucous

7. a parent company

8. alarmed

9. chant

10. motivates
II. Listening

Part 1

1. C

2. B

3. A

4. C

5. D

Part 2

6. instructors ... teaching

7. job market

8. perfect ... resume

9. wear ... times

10. employment openings

SCRIPT - UNIT 10

Part 1

Telephone message

Hi, I’m calling from the Bloomington Agency. We need to have some papers couriered to the
Ministry of Foreign Affairs this afternoon. They have to be delivered to their building on Regency
Boulevard by 4:00 P.M. today, and be returned to our office before we close at 6. However,
these documents are extremely valuable, and we need special security measures to ensure
their confidentiality. Can you provide such a service? My co-worker Omer Khan is in charge of
this deal. Please call him as soon as possible to discuss how the documents can be sent most
efficiently. He’s at 555-9791, extension 43.

Announcement

Attention, shoppers. The West Pines Mall will be closing at 7:00 P.M. this evening. This is two
hours earlier than our usual closing time. In preparation for the upcoming holiday season, we
will be installing some decorations. The highlight of our seasonal displays is the Winter
Wonderland Village. Here, children can have their pictures taken with Santa Claus and his
helpers. Also, to help you get your Christmas shopping done in time, we are extending our
hours of operation, which will be from 9:00 A.M. to 11:00 P.M. from next month until the end of
the year. Thank you and have a good day.

Part 2

Welcome to the Athena Recruitment Center. Throughout the next 5 days, our instructors will be
teaching you everything you’ll need to know to successfully enter the job market.
Our syllabus places a strong emphasis on helping you perfect your résumé. The name card
you’ve been given will act as your ID. Please wear it at all times. It will also allow you to use our
database, where you can search for any businesses with recent employment openings. Now,
let's meet some of our instructors.