QUESTIONNAIRE
Dear Respondents,
I’m Arbaz Khan Student Of BBA Second Year In Indira Priyadarshni
College (IPS) Chhindwara Doing A Project On “Customer Satisfaction For
Motorola Smartphone In Chhindwara City” For Academic Purpose.
I Need Your Valuable Feedback For The Same
Name: - Age/ Gender:-
Profession: - Add\Contact no:-
Q 1. Which Smartphone Of Motorola Do You Own?
A) Edge 50 Fusion B) Edge 40 Neo C) G64
D) RAZR 50 ULTRA E) Any Other
Q 2. What Is Your Smartphone Screen Size?
A) 6.7 Inches B) 6.55 Inches C) 6.72 Inches
D) 6.99 Inches E) Any Other
Q 3. Since When Have Do You Using This Smartphone?
A) 6 Months B) 1 Year C) 2 Year
D) More Than 2 Year
Q4 Which Type OF Smartphone Do You Prefer To Use?
A) Normal B) Foldable C) Any Other
Q 5. What Is Main Purpose Of Using Smartphone?
A) Phone Calls / Message B) Gaming C) Entertainment
D) Any Other
Q 6. What Price Range Do You Prefer?
A) 10-15K B) 16-30K C) 30-50K
D) 50K-1L E) Any Other
Q 7. How Did You Come To Know About Motorola Smartphone?
A) Electronic Media B) Print Media C) Social Media
D) By People E) Any Other
8. Who Influence Your Buying Decision?
A) Celebrity B) Sales Person C) Friends & Family
D) Brand Itself
Q 9. From Where Do You Prefer To Buy?
A) Online B) Local Market C) Company Outlet
Q 10. How Satisfied Are You With The Product You Using?
A) Satisfied B) Dissatisfied C) Any Other
Q 11. If Your Favorite Brand Is Not Available Then You Would?
A) Wait B) Search To Other Market
C) Switch To Substitute D) Any Other
Q 12. The Mode Of Payment Of Purchasing Smartphone
A) Cash B) Credit C)Any Other
Q 13 What Do You Think Availability Of Motorola Smartphone?
A) Easily Available B) Difficult To Find C) Any Other
Q 14. What First Feature Seek Before The Purchase Of Motorola Smartphone?
A) Price B) Features C) Color/Design
D) Brand Name
Q 15. What Is Your Overall Experience With Smartphone Of Motorola?
A) Good B) Excellent C) Poor
Q 16. If You Have Any Suggestion You May Mention
THANKYOU!
Date:-
Place: - Sign of Respondent
