Marketing Management
Marketing Management
SYLLABUS
(IN EFFECT FROM JUNE 2018 TILL FURTHER NOTIFICATION)
B.Com Syllabus
Semester-5
Subject : CC 302 Marketing Management in Practice
Unit 1: Services Marketing & Customer Relationship Management
- Services Marketing in Indian Context
- Meaning, Tasks and Benefits of CRM
- Loyalty Programmes, Relationship Markeitng and CRM
- Designing and operating a CRM Programme
- Components of a CRM Programme
- Significance of Customer Selection and order Selection
- Measuring customer satisfaction
B.Com Syllabus
Semester-6
Subject : CC 307 Fundamental of Financial Management
Unit 1: Finance Function and Financial Planning
Meaning, importance and scope of financial management financial goals; profit
versus value maximization. Finance function; relationship between finance
function and other functional areas of management, role of finance manager,
meaning of financial planning and steps in financial planning.
B.Com Syllabus
Semester-5
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