Page 1 of 6

Account Summary Box Account #: 123456789 Statement Date 07/21/2010

1. Previous Balance - Total from your JOHN DOE For Ordering, Billing, or Support Call 800-288-2020
previous bill 12603 ANYWHERE For TTY: Call 800-855-2880 and type "U-verse"
2. Payments Received - Total of payments AT&T U-verse Bill Explanations www.att.com/uversecentral
SAN ANTONIO TX 12345-6789
toward your previous bill
3. Credits & Adjustments To Previous
Balance - Total of any credits and/or adjust-
ments against your previous bill
4. Balance Past Due, Please Pay
Immediately - Amount if any you still owe from 1 2 3 Previous Payment Summary 4 5 6
your previous bill
5. Current Charges Due by (date) - All Charges Previous Payments Credits and Balance - Past Due, Current TOTAL
since your last bill plus your next month service Balance Received Adjustments to Please Pay Charges Due AMOUNT
charges Thru 07/20 Prev. Balance Immediately by 08/19/2010 DUE
6. Total Amount Due - Total of your current Page 2
charges plus any remaining previous
balance $0.00 $86.00CR $0.00 $86.00CR $476.95 $390.95
7. Auto Pay Option - If you have subscribed to
auto pay, this is your advisement of when the 7 Note: Do not pay; you will be debited $390.95 on 08/19/2010 according to your auto pay plan. If you receive a suspension notice due
payment will be made to past due charges, those charges will need to be paid immediately to avoid service interruption
Summary of Current Charges A Past Due Collection fee of $5.00 will be assessed if payment is not received on or before the due date.
8. Monthly Recurring Charges - Your main prod-
ucts Monthly charges, this would include your Summary of Current AT&T U-verse (SM) Charges
Primary TV package, Internet, and Wireless
services 8 AT&T U-verse Services - Monthly Recurring Charges
9. Total Bundle Charges - Subtotal of your AT&T U-verse TV U300 (Promotional Discount) 07/21/10 - 08/20/10 89.00
primary products
10. Additional Monthly Charges - total of add on . AT&T Yahoo! Broadband Elite 07/21/10 - 08/20/10 35.00
type services such as premium video packages AT&T U-verse Voice - 750 210 111-2222 07/21/10 - 08/20/10 20.00
or additional voice lines. Detail charges are on a Wireless Monthly Service Charges Account 12345678-987-65 page 3 71.98
following page 9 Total AT&T U-verse Bundle Charges 215.98
11. Total Monthly Charges - The total of your
bundle and additional monthly charges. Please Additional AT&T U-verse Monthly Charges
note that we do bill in advance 10 page 2 36.00
12. Prorated Charges - Total for services added 11 Total AT&T U-verse Services Monthly Charges 251.98
or removed during the previous bill period Details for the following items are on the referenced pages
13. One Time Charges - Total of all one time 12 Prorated Charges page 2 36.00
charges such as installation and 13 One Time Charges page 2 69.00
activation details on following pages
14 Usage & Purchases page 2 63.49
14. Usage Charges - Total for all services that
15 Credits and Adjustments page 3 3.06
are billed on a per use basis, such as Video on
Demand and calls over your plan 16 Surcharges page 3 18.69
15. Credits and Adjustments - Total of credit and 17 Government Fees and Taxes page 3 34.73
adjustments applies to your account 18 Subtotal for Non-Monthly Charges
224.97
16. Surcharges - Total of surcharges billed to 19 Total Current Charges Due by 08/19/2010 476.95
your account 20 Note: Wireless charges are included above, see the Wireless section for details.
17. Government Fees and Taxes - Total of gov-
ernment fees and taxes billed to your account
21 For Your Information For Your Information
18. Subtotal of non-monthly Charges - Subtotal
of all charges for which you are not billed *WELCOME TO AT&T U-VERSE ************************* *WELCOME TO AT&T U-VERSE *************************
monthly. this includes items 13-17 above 22 The following message(s) apply to your Wireless service
19 Current Charges Due by (date) - The total of THANK YOU FOR PURCHASING AT&T U-VERSE SERVICE
all charges (Monthly and non-monthly) that are It is our pleasure to provide you with the latest technology Your total Wireless charges for account number 12345678-987-65
new on this bill, and the date by which these are $94.30
new charges are due Does not include any pre- 23
vious balance you may still owe. RESIDENTIAL GATEWAY
The Residential Gateway is the central 24 DirectBill Charges
20. Wireless note - Any charges for your joint
billed wireless services are reflected in the above component for AT&T U-verse services. Detail of DirectBill charges can be viewed at
charge items. att.com/directbill. The direct billing option offers you the
*REQUIRED NOTIFICATIONS*************************** ability to purchase products such as ringtones, games, graphics
For Your Information and wireless software from AT&T preferred Internet merchants.
21. This is where you will find messages about
your services QUESTIONS OR COMPLAINTS
22. If you have a joint bill your wireless service, If you have questions or complaints
any message they have for you will appear here. http://uverse.att.com on the Support page.
23. Your total wireless charges are listed here continued on this page
for your convenience. The account number is
also included for reference
AT&T U-verse(SM) services provided by AT&T Texas
24. The actual wireless messages appear below
the total charges message Wireless services provided by AT&T Mobility LLC
Return this portion with check payable to AT&T
Remit Tab Total Amount Due
Please include this number with your check 123456789-1 Amount Enclosed
25.. If paying by mail, detach and return this tab by 08/19/2010

Auto Paid 25
Account # 123456789 390.95
Do not pay

|--|--|-----|||||------||-----|||------|-|-|--| |--|--|-----|||||------||-----------|-|-|--|
JOHN DOE Mail Payment To:
1234 ANYWHERE AT&T
SOMEWHERE USB 12345-6789 ATTN: AT&T U-verse(SM)
PO Box 5014
Carol Stream, IL 60197-5014
 Page 2 of 6
Previous Charges and Credits:
Account #: 123456789 Statement Date 07/21/2010
This section is not a part of the current charges,
JOHN DOE For Ordering, Billing, or Support Call 800-288-2020
however the total charge or credit is part of the
total due. 12603 ANYWHERE For TTY: Call 800-855-2880 and type "U-verse"
1. Previous Balance -This is the total amount SAN ANTONIO TX 12345-6789 AT&T U-verse Bill Explanations www.att.com/uversecentral
due from your previous bill
2. Payments Applied to Balance Due -Listing of
any payments made, incudes date, type of pay-
ment and amount
3. Total of Payments applied to the Previous Charges & Credits
previous balance
Prorated Charges*
4. Previous Balance - This amount maybe either 1 Previous Balance 0.00 continued
a charge amount, zero or a credit balance. A 2
Payments Applied to Balance Due Additional Prorated Charges
credit amount will be indicated by “CR “ after 13. AT&T U-verse Voice - 750 07/15-07/21 3.00
Date Applied Payment Type
the amount. 6/23-10 Check 86.00cr 210 699-2222
3 Total Payments Applied to Balance Due 86.00 cr Product added on 07/05
Monthly Recurring Charges: This section details 4 Total Additional Prorated Charges 7.20
Previous Balance 86.00 cr
your monthly charges which are billed one month Total Prorated Charges
in advance.
11 36.00
Bill in advance. AT&T U-verse bills you one Monthly Recurring Charges *“Prorated Charges” are partial month charges that are incurred
month in advance for your service, So if your anytime you make changes to the products and services on your
bill cycle is the 12th of each month, your bill AT&T U-verse Services - Monthly Recurring Charges AT&T U-verse account. Since we bill your monthly service one
will reflect monthly charges through the 11th of 1. AT&T U-verse TV U300 07/22-08/21 89.00 month in advance, your 1st bill will reflect charges for a partial
5
the following month (Promotional Discount) month of service as well as a full month of charges for the
5.. Single line Promotions - AT&T applies promo- 2. AT&T Yahoo! Broadband Elite 07/22-08/21 35.00 following month. Anytime you add a new service or make changes
tions two ways, this example shows the product to an existing service, your next bill will reflect these new changes
3. AT&T U-verse Voice - 750 07/22-08/21 20.00
and promotion description on a single line. and charges will include services for the current month (a partial
210 111-2222
Note: The charge amount reflects the normal month of service) as well as a full month of charges for the
4. Wireless Monthly Service page 3 71.98 following month of service. When a service that had previously
charge minus the discount.
Charges Account 1234567-987-65 been billed is removed in the middle of a bill cycle, you will see a
Multi-line Promotions - AT&T may also apply pro-
6 Total AT&T U-verse Bundle Charges 215.98 credit to your account for days that you no longer subscribed to the
motions as a separate line item, again we show
service. Keep in mind that some items appearing as charges are
the product and promotion description: Note Additional AT&T U-verse Monthly
actually credit amounts and can be identified by ”CR” following the
the charge amount is only the discount provided Charges
amount. Although “Prorated Charges” can result in a larger than
by the promo (This feature is not shown in the 5. HBO 07/22-08/21 14.00
normal bill, please be assured that future bill should be consistent
example) 6. Additional Box Fee 07/22-08/21 7.00 with your expectations.
6. Bundles Charges - U-verse splits it’s monthly 7. AT&T U-verse Voice - 750 07/22-08/21 15.00
rates into two types. If you have more than one 210 699-2222
primary product (TV, Internet Access, U-verse Total Additional AT&T U-verse Monthly Charges 12 One Time Charges
voice and or Wireless) you have a bundle with 7 36.00
its’ own subtotal 8
Total Monthly Recurring Charges 251.98 Description Date Amount
7. Additional Monthly Charges - The additional Installation/Activation Charges
monthly charges subsection are for any non pri-
14. Quad Pack Installation (Discounted) 07/05 0.00
mary products ((TV, Internet Access, and or
Wireless) such as HBO or additional Set Top Box Prorated Charges* Service Activation Fee 07/05 29.00
fees Subtotal Installation/Activation Charges 29.00
8.. Total Monthly Charges - This represents the Prorated Charges
Equipment
total of bundled and additional charges 8. add - AT&T U-verse TV U300 07/15-07/21 17.80
add -(promo description) 15. Universal Remote 07/05 25.00
9
Product added on 07/05 10 Subtotal Equipment 25.00
Prorated Charges: Since AT&T bills your Promo added on 07/05
monthly rate one month in advance, anytime an Other One Time Charges
9. add - AT&T Yahoo! Broadband 07/15-07/21 7.00 16. Prior Balance from Wireless account 07/05 15.00
item that has a monthly rate or credit is added
Elite 12345678-987-65
or removed, a partial month charge or credit will
Product added on 07/05
be created. Subtotal Other One Time Charges 15.00
9. Add or Remove You will be told if the product 10. add-AT&T U-verse Voice - 750 07/15-07/21 4.00
and/or promotion is being added or removed. 210 111-2222 Total One Time Charges 69.00
Product added on 07/05
10. Activity Dates - The date range of the billing Total Bundle Prorated Charges 28.80
activity is reflected
Usage & Purchase s
Additional Prorated Charges AT&T Entertainment Central
11. Your Total Prorated Charges - Note this does 11. add - HBO 07/15-07/21 2.80
not include Wireless Prorated charges as they Product added on 07/05 13 Date Time Movie/Event Amount
are included as part of the wireless monthly 12. add - Additional Box Fee 07/15-07/21 1.40 17. 07/05 8:01a Titanic 5.00
charges. Product added on 07/05 18. 07/06 10:03a Star Wars Phantom Menace 5.00
19. 07/08 1:00p Blade 5.00
One Time Charges: 20. 07/09 7:00p UP 6.00
12. This section will display all charges that do
Total AT&T Entertainment Central 21.00
not carry a regular monthly charge such as
installation, repair, equipment charges, and other
charges.
continued on this page continued on next page

Usage Charges:
These are charges that you may have incurred
by using your products, but are not included as
part of the monthly rate.
13. Date and description of the event. Note
adult content will carry either a studio name or
“adult content” for the description
 Page 3 of 6
Usage Charges: Account #: 123456789 Statement Date 07/21/2010
Continued JOHN DOE For Ordering, Billing, or Support Call 800-288-2020
1. Domestic Off-net Charges are calls to any 12603 ANYWHERE For TTY: Call 800-855-2880 and type "U-verse"
Domestic telephone number that is not an SAN ANTONIO TX 12345-6789 AT&T U-verse Bill Explanations www.att.com/uversecentral
AT&T U-verse number.
The first line will list the number of calls and
minutes that phone number used from your
plan. Remember that all AT&T U-verse phone
lines on your account share minutes.
Usage & Purchase s Usage & Purchase s
continued continued
2. Additional calls beyond the plan are listed
Domestic Off-net Charges 210 345-1111 45. 7/20 5:00pm Toll Free 800-589-8457 30 0.00
as line items, showing date, time, place &
(Off-net calls are to non-AT&T U-verse Voice numbers) Total Domestic Off-net Charges for 210 699-2222 13.31
number called, minutes used and amount
Date Time Place Number Called Min Amount
billed.
1 178 Calls included in your Plan (shared) 487 0.00 Total Usage Charges for 210 699-2222 13.31
3. International calls are listed & subtotaled..
21. 7/15 1:03am Dir Asst Call Comp 411 -- 0.50 bp - Call continued beyond Plan
4. International Mobile Termination Charge
22. 7/15 1:03am TRENTON 216-788-8787 22 0.00
are for calls to an mobile phone in certain 7 Wireless Usage
23. 7/16 6:01am PORTLAND 503-221-1212 68 0.00
countries. Calls that are driving these 2
charges are identified by an “mt” behind the 24. 7/17 10:00am Toll Free 800-111-2222 22 0.00 46. Wireless Usage for account number 12345678-987-65 2.80
page 3
charge amount of the call in the 25. 7/17 10:03am VERONA 216-788-8787 22 1.32
Total Wireless Usage 2.80
“International Call Charges” section. See line 26. 7/18 12:03pm LAKE OSWEGO 503-788-8787 46 2.76
item 29 for an example. Total Domestic Off-net Usage Charges 210 345-1111 4.58
Total Usage & Purchases 63.49

5. International & International Mobile International Call Charges

Termination Charges are totaled together for Date Time Place Number Called Min Amount 8 Credit and Adjustments
your “Total International Charges” for each 27. 7/06 1:11pm Cabimas VE 4484638482432 55 2.00 Type of Credit Amount
number 3 28. 7/07 1:51pm China 9298286690304 23 1.90 Wireless Other Charges and Credits Account
29. 7/07 8:15am UK 0520049876992 24 2.16mt 47. Number 12345678-987-65 page 3 1.02
6. Total Domestic Off-net Usage Charges &
30. 7/08 2:11pm UK 0520049876992 11 .99mt Wireless Savings and Benefits Account Number
Total International Charges
31. 7/09 3:11pm UK 0520049876992 46 4.14mt 48. 12345678-987-65 page 3 10.00cr
create the “Total Usage Charges for” each
telephone number. 32. 7/10 3:51pm South Korea 4566642016256 5 .20mt Wireless Non-Communications Related Charges
Total International Usage Charges for 210 345-1111 11.39 49.. Account Number 12345678-987-65 page 3 12.58
7.The total of your wireless usage will display Total Surcharges 3.60
by wireless account here. Additional details International Mobile Termination Charge Summary
will be available in the wireless section of the Place Called # of Calls Total Minutes Rate Amount 9 Surcharges
bill. 4
33. SOUTH KOREA 1 5:00 0.30 1.50
Description Amount
34. UK 3 81:00 0.11 8.91
50. TX Local Video Service Franchise Fee 12.28
Credit and Adjustments: Total International Mobile Termination Charges
10.41 51. TX Local Video Facilities Fee 2.46
210 345-1111
8. Adjustments made during the previous bill 52., Wireless Surcharges and Assessments 3.95
cycle, but are applied to the current balance. Total International Charges for 210 345-1111 10 Account 12345678-987-65 page 3
5 21.80
Total Surcharges 18.69
Surcharges 6 Total Usage Charges for 210 345-1111 26.38
mt = International Mobile Terminated Call; (calls placed to an international 11 Government Fees & Taxes
9.. Any applicable surcharges are listed in this
mobile telephone number, and carry a per minute charge) Description Amount
section.
10.. Your total Wireless Surcharges & 53. TX State Sales Tax 15.34
Usage For 210 699-2222
Assessments per wireless account are dis- 54. TX Local Sales Tax 4.62
Domestic Off-net Charges 55.. Wireless Federal Taxes Account 12345678- 4.68
played here. Details are in the wireless sec- (Off-net calls are to non-AT&T U-verse Voice numbers) 987-65 page 3
tion of your bill Date Time Place Number Called Min Amount 56.. Wireless State and Local Taxes Account 10.09
75 Calls included in your Plan (Shared) 263 0.00 12 12345678-987-65 page 3
Government Fees and Taxes 35. 7/15 8:01am PORTLAND 503-221-1212 130 1.20bp Total Government Fees and Taxes 34.73
11. Fees and Taxes are summarized by type 36. 7/15 10:03am TRINTON 216-788-8787 5 .30
in this section. 37. 7/16 11:03am VERONA 216-788-8787 70 4.20
12.. Your total Wireless Federal and State & 38. 7/16 12:03pm LAKE OSWEGO 503-788-8787 46 2.76
Wireless Services Account 12345678-987-65
Local Tax per wireless account are displayed For your information, Wireless details are included below. Your total
39. 7/18 2:03pm Dir Asst 411 -- 0.50
Wireless charges are reflected in the AT&T U-verse billing sections.
here. Details are in the wireless section of 40. 7/19 2:04pm Dir Asst 411 -- 0.50cr Charges for Wireless
13
your bill. 41. 7/19 3:03pm TRINTON 216-567-0987 30 1.80 Summary of Charges Account
42. 7/19 2:04pm Dir Asst 411 -- 0.50cr 79.53
12345678-987-65
Wireless Services header: 43. 7/20 3:03pm TRINTON 216-567-0987 30 1.80 Monthly Service Charges 71.98

The account number for your wireless service 44. 7/20 4:03pm Operator 216-589-6523 -- 0.75 Other Charges and Credits 1.02
is listed. If you have more than one wireless continued on this page continued on next page
account billed to your U-verse service, each
accounts invoice is separated by this header

13. Account level summary: Your wireless

charges and minutes are first presented as a
summary. This will be followed with a regular
charge and minutes used per line detail sec-
tion. Finally an optional call detail section is
presented to detail out individual call charges
and minutes
 Page 4 of 6
Account #: 123456789 Statement Date 07/21/2010
Wireless Services
JOHN DOE For Ordering, Billing, or Support Call 800-288-2020
Continued
12603 ANYWHERE For TTY: Call 800-855-2880 and type "U-verse"
1. Taxes are summarized at the account SAN ANTONIO TX 12345-6789 AT&T U-verse Bill Explanations www.att.com/uversecentral
level, for wireless number level details see
the individual wireless number charge detail
sections
2. Additional wireless service FYI messages
appear here.
Wireless Account 12345678-987-65 Wireless Account 12345678-987-65
continued continued
3. Shared Minutes Used: A summary of how
you used your minutes Savings and Benefits 10.00 C R
Total Monthly Service 89.98
Non-Communications Related Charges 12.58
4. Your minutes summary per wireless num- Rollover Minutes Used -130
bers is shown then a summary of your roll- Surcharges and Assessments 3.95 Unused Package Minutes Added to Rollover 0
4
over minutes Rollover Minutes Expired (*) 0
Summary of Charges for 210-321-1111: (*) Unused Package Minutes Expire After 12 billing periods
5. Detailed Charges: The details of your
wireless service. This example is the Monthly Service Charges 15.99
charges for the first wireless number on Other Charges and Credits 0.56 5 Monthly Service Charges for 210-321-1111
this account Savings and Benefits 10.00 CR Service from 04/29/05 through 05/28/05
Non-Communications Related Charges 12.00 01. Charge for FT 9 PN 900R 5KNW 0.00
Surcharges and Assessments 0.50 Including: Call Waiting
Including: Caller ID
Summary of Charges for 210-456-2222: Including: IMMEDIATE CALL FOR-
Monthly Service Charges 55.99 Including: MESSAGE NOTIFICATION
Usage Charges 2.80 Including: NO ANSWER CALL FOR-
WARD
Other Charges and Credits 0.56
Including: ONNET-Preferred Network
Surcharges and Assessments 3.45
Including: Octel Voice Mail
Charges (before taxes) 58.90 Including: THREE-WAY CALLING
Federal Taxes 4.68 02. Charge for Wireless Domestic LD 0.00
1
State & Local Taxes 10.09 Including: INTERNATIONAL LD
Including: Toll Domestic
As a participant of the combined bill 03. Charge for Wireless Roam LD 0.00
2 program, your wireless charges will now Including: INTERNATIONAL LD
appear on your residential account. The Including: Toll Domestic
bill date for your wireless charges may 04. Charge for Wireless Direct Bill 0.00
05. Charge for Additional Line 19.99
have changed. This may initially result
06. Charge for Text Messaging 0.00
in a partial monthly charge or credit
Including: M2M MESSAGING
for your wireless services. Thank you
Including: Text Messaging
for participating in the combined bill
07. Charge for Preferred Roam Area 0.00
program.
08. Charge for $.79 Roam Rate Free
09. Mobile To Mobile 0.00
Group Summary of Totals
10. Discount 4.00 C R
Note: The following information summarizes only Total Monthly Service Charges 15.99
the shared plan services for your account. For
additional information and details relating to Usage Usage for 210-321-1111
all other services for a subscriber, please refer FT 9 PN 900R 5KNW
to the subscriber's individual pages. 163 Calls, 03/29/05 through 04/28/05
Free minutes used from 5000 Night/Wknd
Mins
Shared Minutes Used
11. Free Nwknd 177.0 min X 0.00 0.00
3 Group 800766 FT 9 PN 900R 5KNW
Wireless Number: 210-321-1111
Period 12/05-1/4
Monthly Service 19.99 Item
Rollover Minutes 463.00 No. Date Time Place Called Number ESN Min Amount
Other Shared Minutes 177.00 12. 12/19 0931A WETMORE TX 512 495-8966 7878 30 DT 0.00
13. 12/19 1025A INCOMING CL 512 574-6459 7878 190 DT 0.00
Billed Minutes 285.00
14. 12/19 1139A INCOMING CL 512 495-8966 7878 3 DT 0.00
Billed Charges 0.00
continued on this page continued on next page