Model Exam 1

Project Information
Total time for all projects 3:00 Hrs
Project 1: Connect hardware peripherals and operate personal computer
Instruction: Under this project you are expected to identify ports, connect computer
peripherals, change display setting, organize file and folder and change browser setting by
performing the following four tasks:-

Task 1: Identify the Ports, Connect major parts of the computer with peripherals and
Start the Computer. (15 min)

Instruction: You should connect the major parts of the computer and peripherals such as
keyboard, mouse, monitor, printer, Stabilizer with the system-unit. Check the connection and
turn on the computer properly.
Task 2: Change Display Setting ( Time allotted: 10 min)
Instruction: You should have to change the background of the desktop to “tulips” display
property and should have to change the screen saver properties to 3D text by his/her name
with the following properties Rotation type=”see-saw” waiting time=”3min” surface style =
“Reflection”. Speed =”slow”. At the end check the date and time are correct otherwise
correct it.
Task 3: Organize File and Folder (Time allotted: 10 min)

Instruction: You should first identify the input and output peripherals and write it on the
notepad then save the file with the name “peripherals” by creating the folder “CoC” in my
document.
Task 4: Change browser setting to use internet (Time allotted: 10 min)
Instruction: Under this task you are expected to change browser setting how WebPages
are displayed in tabs to warn you when closing multiple tabs.
Project 2: Install and Protect Software
Total time for the project: 1:05 hours
Instruction: Under this project you are expected to identify minimum hardware and
software requirements to install ms office 2007, upgrade ms 2003 to ms 2007
and Install antivirus by performing the following three tasks:-
Task 1: Identify minimum hardware and software requirement to install ms office
2007.
Time allotted: 15min

Installation Requirement
Minimum Minimum RAM memory Minimum Minimum hard disk
Processor speed Operating system space

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Task 2: upgrade from ms 2003 to ms 2007 (Time allotted: 30 min)
Task 3: Install antivirus (any AVG, Avast, MacAfee) and configure scan every two day
and 5 hr. Also configure update weekly on Friday at 5:00 PM. (Time allotted: 20 min)
Project 3: Maintain Hardware and Software Inventory and Documentation
(Total time for the project: 30 min)
Instruction: Under this project you are expected to maintain inventories for hardware and
software and documentation by performing the following two tasks:-
Task 1:- Maintain Hardware inventory and documentation( Time allotted: 15 minutes)
Instruction: Under this task you should maintain Hardware inventory and documentation by
accessing the system information
Name of the Hardware Size/Speed of Hardware Remark
RAM
CPU
CD Drive
Hard Disk
Monitor
 Create the above tables using Microsoft Word and save it by the name “Hardware Info”
on My Document.

Task 2:- Maintain Software inventory and documentation Time allotted: 15 minutes
Instruction: Under this task you should maintain Software inventory and documentation by
accessing the installed software.
Installed Software Name of Software Version of the Software
Operating system
1.
Application software 2.
3.
 Create the above table in Microsoft Excel and save it by the “Software Info” on My
Document.
Project 4: Record and Prioritize Client Support Requirement
Total time for the project: 40 minutes
Instruction: On this project, you should record the client support requirement, identify the
requirement to be escalated, prioritize the recorded request and create user
account by performing the following three project:-

Suppose you are working for an ABC organization on IT Support Service that gives service
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to different organizations. The IT support office is mainly responsible on giving quality
service of maintaining and troubleshooting hardware and software problems reported from
different departments of the office through different channels. You received the information
in the following manner:
A. Request through phone
The Manager of the CDE organization, Ato Kebede Keneni, made a call to the IT
support office and told that his computer had got stuck while he was working on the
Decision Support System and the keyboard as well as the mouse also not working.
B. Request through Email
To: [email protected]
From: [email protected]
Cc:
Bcc:
Subject: I Lost my password
Hi IT Support. This is chala form the mce organization HR department. Today morning
when I got to my office and try to get into my PC using my username and password, I could
not. Please help me!!!
C. Request by Form
Client Request Form For IT Support
Name of the Client Sis. Wubshet
Department Medical Director
Problem Description The pc holds the database of Acquit patients couldn’t boot
D. Request made In person
Eng. Abdi Bekele inform you he could not open AutoCAD for urgent design to refer a
how to maintain parts of the engine.
Task 1:- Record client support Requirement
Time allotted: 15 min
Instruction: Under this task you should record client support requirement on the
given table. Record request table
Name of the Department Description of Priority Remark
Client the problem

 Create this table in Microsoft Word and save it in drive my document by the name
“Client Request” and finally configure the given printer and print the above table.

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Task 2:- Prioritize the recorded client support requirement
Time allotted: 10 min
Instruction: Under this task you should prioritize the recorded client support requirement
based on the business function importance.
Task 3:- Create a new user account
Time allotted: 15 min
Instruction: Under this task you should create new user accounts.
User name Password
Sara 1!@23G
Admin H#25qt

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