ARPIT KAUSHIK
Email: [email protected]
Phone: +91 8447024724
LinkedIn profile: https://www.linkedin.com/in/arpit-kaushik
PROFESSIONAL SUMMARY
Professional & Skilled Engineer with 8.7+ years of Information Technology experience having
Bachelorof Technology in Computer Science & Engineering.
• Drive cases to closure raised by Salesforce Customers and consider best practices for SLA’s and
SLO’s.
• Resolving high priority Sev2’s Sig, Premier+, Premier cases coming across EMEA/IST regions.
• Debugging Apex code, VF code and custom implementations in the customer’s organization.
• Investigating the issue in customer’s org using Debug logs, Splunk, Delphi to drill down the
exact root cause of the problem.
• Knowledge on Contracts, Amendments and Renewals.
• Skilled in CPQ concepts like Bundle configuration, Discount schedules, Price rules, Product
rules, Summary Variables and Configuration Attributes and Advanced Approvals.
• Skilled in Data Migration using Data Loader, Salesforce inspector, Salesforce Import wizard
and Workbench.
• Skilled in AWS platform, experienced of hosting Services and web applications on EC2
instance, Amazon S3, AWS Pipeline, Azure Pipeline.
• Experienced working with Prodly DevOps for automated release management.
• Experienced in Application development using Java, Spring, Spring Boot, Microservices
hosted on cloud infrastructure.
• Experienced in migration of monolithic application to microservices.
• Involved in couple of migration from Web hosted servers to AWS cloud.
• Skilled in working with Agile and Kanban model.
Proactiveness
• Leadership ability capable and comfortable working within a team, strong understanding of
fundamental business processes, excellent Communication and Problem-solving skills.
• Capable of rapidly learning new technologies and processes, and successfully applying them to
projects and operations.
• Working experience as a Lead and handles a team from offshore to deliver the outcomes to our
clients by following Agile methodologies.
WORK EXPERIENCE
Technical Engineer
Company Name - Salesforce, Hyderabad, Telangana
Total Duration - 2 Years 7 Months (May 2021 - Present)
Key Qualifications & Responsibilities
• Possess sharp troubleshooting skills and have provided quick resolutions and workarounds to
our customer base in the EMEA/IST region on Revenue Cloud (Salesforce CPQ).
• Debugging Apex code, VF code and custom implementations in the customer’s organization.
• Skilled in CPQ concepts like Bundle configuration, Discount schedules, Price rules, Product
rules, Summary Variables and Configuration Attributes and Advanced Approvals.
• Investigating the issue in customer’s org using Debug logs, Splunk, Delphi to drill down the
exact root cause of the problem.
• Try my best to provide on call resolution to the customer for better customer service.
• Getting enabled for Omni Studio Doc generation and Salesforce CLM Contracts that are new
Product & Topics being added under Revenue Cloud.
• Everyday keeping customer services in mind provide all the knowledge and skills in delivering
best customer experience.
• Driving PMO project and conducted CPQ Technical Training sessions for the new hires.
• Exhibited consistency and have always met KPIs throughout this period.
• CPQ Expert and responsible for communication with all levels of client resources
andmaintaining a good reputation with all clients as well as in team.
Technology Analyst
Company Name - Infosys, Hyderabad
Total Duration - 3 Years 3 Months (Feb 2018-May 21)
Key Qualifications & Responsibilities
• Designed high availability environment for Application servers and database servers on EC2
by using ELB, Autoscaling and Route 53.
• Hands on experience with Amazon Web Services, experience in migration of on -premises
application to AWS involves DB migration using RDS, infra migrations with EC2 instances with
ASG’s.
• Experience on Key AWS services: EC2, S3, VPC, Route 53, Beanstalk, RDS, CloudFormation,
EC2, DynamoDB (NoSQL), Lambda, logging/CloudWatch, IAM, ELB, EBS, ECS,
CloudFront/WAF, SQS, SNS, SES.
• Experience on AWS Code, Deployment and Management Services, which includes Code
Commit, Code Pipeline, Code Deploy, Cloud Formation, Elastic Beanstalk and Cloud Watch.
• Building scalable applications serving high volume of traffic using appropriate caching and
load-balancing techniques with minimal downtime using ELB and Autoscaling Groups.
• Designing enterprise applications by gathering requirements from the clients and business
stakeholders.
Senior Software Engineer
Company Name – MPS limited, Gurugram.
Total Duration - 2 Years 7 Months (July 2015- Feb 2018)
Key Qualifications & Responsibilities
• Involvement in estimation of effort for any change request and determining its priority and
responsible to develop a release plan based on the priority of the changes to implement.
• Designing enterprise applications by gathering requirements from the clients and business
stakeholders.
• System testing, Integration testing, and user acceptance testing on staging environment once
the code deployed and validates the result at module level.
• Debugging and resolving high impact production issues, which have high priority for our
client.
• Developing application using Java 7,8 with Spring Framework and JSP’s.
• Database maintenance using Stored Procedures, Indexing, and optimizing SQL queries.
• Requirements gathering and maintenance of Web hosting applications with the responsibility.
of creating deployment pipeline to automate the deployments.
• Writing test classes along with the code to provide 100% code coverage.
Certifications:
• Salesforce Certified Sharing and Visibility Architect
• Salesforce Certified Sales Cloud Consultant
• Salesforce Certified Platform App Developer
• Salesforce Certified Platform Developer 1
• Salesforce Certified CPQ Specialist
• Salesforce Certified Administrator
• AWS Certified Solution Architect Associate
• AWS Certified Machine Learning Specialty
• AWS Certified Associate
• Microsoft Certified Azure Fundamentals
• Microsoft Certified Azure AI Fundamentals.
