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10 views

EasyJet_Transcript

Uploaded by

Lucas Cherkaoui
Copyright
© © All Rights Reserved
Available Formats
Download as PDF, TXT or read online on Scribd
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easyJet Conversation transcript

Hey,

Here's a copy of the conversation you had with us via web chat. If you have
any other questions please feel free to contact us again.

Thank you!

___

Chat ID: 31908fab-3f67-47eb-b252-70080178e9d7

31/03/2024 04:51pm UTC - You:


Submit

31/03/2024 04:51pm UTC - easyJet Virtual Advisor:


You’re now in the queue. Please keep this conversation and webpage open
while we transfer you to one of our Customer Service advisors. Thank you
for your patience.

31/03/2024 04:51pm UTC - easyJet Virtual Advisor:


Whilst you are waiting, please have your **booking reference number**
and **passenger information ready**, as these may be required if you are
looking to make changes to your booking.

31/03/2024 04:52pm UTC - Customer Service Advisor:


Welcome to easyJet, this is Mariana chatting, how can I help you for today?

31/03/2024 04:52pm UTC - You:


hi mariana

31/03/2024 04:52pm UTC - You:


please kindly assist me on my case

31/03/2024 04:52pm UTC - Customer Service Advisor:


May I know your name if you are the booker please?

31/03/2024 04:53pm UTC - You:


K731DC3 ABDERRAHIM
31/03/2024 04:53pm UTC - You:
ABDERRAHIM

31/03/2024 04:53pm UTC - Customer Service Advisor:


Thanks ABDERRAHIM.

31/03/2024 04:54pm UTC - You:


i booked a flight on march 12 to travel with my kids in april 8

31/03/2024 04:54pm UTC - You:


my ticket was cancelled

31/03/2024 04:54pm UTC - You:


and no reply at all form you team

31/03/2024 04:55pm UTC - You:


i keep waiting and now the price of the ticket became double

31/03/2024 04:55pm UTC - You:


this is my Case ID is 108567270

31/03/2024 04:55pm UTC - Customer Service Advisor:


So sorry about this.

31/03/2024 04:55pm UTC - Customer Service Advisor:


You have been sent an emails right?

31/03/2024 04:56pm UTC - You:


no one sent me any email. i was only surprised when i saw the refund in
the account

31/03/2024 04:58pm UTC - Customer Service Advisor:


Let me double check.

31/03/2024 04:58pm UTC - You:


please thankks

31/03/2024 04:59pm UTC - Customer Service Advisor:


I am so sorry Abdelrahim for this inconvenience, the team will contact you
within 3 days.

31/03/2024 05:00pm UTC - You:


this is the reply that keep recieving from your team

31/03/2024 05:00pm UTC - You:


3 days + 3 days

31/03/2024 05:00pm UTC - You:


later again no reply in 3 days
31/03/2024 05:00pm UTC - Customer Service Advisor:
Trust me this time.

31/03/2024 05:00pm UTC - You:


the flight supposed to be 8 april

31/03/2024 05:01pm UTC - You:


i do trust you

31/03/2024 05:01pm UTC - You:


ill keep a copy of this chat

31/03/2024 05:01pm UTC - Customer Service Advisor:


You will be contacted on the 3rd.

31/03/2024 05:01pm UTC - You:


thanks

31/03/2024 05:01pm UTC - Customer Service Advisor:


You are most welcome, Is there anything else I can help you with today?

31/03/2024 05:01pm UTC - You:


thats all for now. thanks

31/03/2024 05:02pm UTC - Customer Service Advisor:


Thank you for choosing easyJet, have a lovely day. Looking forward to
seeing you on board!

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