43” Floor

Standing
LCD Digital
Signage with
Android 11 OS

USER MANUAL

SKU: DF043TLB, IR Touch

SKU: DF043NLB, Non-Touch
SKU: DF043NLBS, Non-Touch Deluxe V1.3

FCC ID: 2ASCB- DF043NLB

This device complies with Part 15 of the FCC Rules. Operation is subject to the following two conditions:
(1) this device may not cause harmful interference, and
(2) this device must accept any interference received, including interference that may cause undesired operation.
Any changes/modifications to this equipment not approved by the party responsible for compliance could void the user’s
authority to operate the equipment.
 V ISIT P R O D U C
TO TP
AN

AG
SC

E
Thank you for purchasing this
product from Displays2go.
It’s our mission to help you connect with the world and build your brand with products
that are personalized to your needs.
Your product has been manufactured with great care using only the finest quality
materials and expert workmanship. Our Quality Assurance team inspects all electronics
during assembly process to assure reliable operation. This product comes with a
12-month warranty. Scan the QR code to visit the product page and learn more about
your warranty.

Need assistance? We are available for expert advice and all of your customer service
needs.

Chat Us Email Us Call Us

DISPL AYS2GO.COM INFO@ DISPL AYS2GO.COM 1-844-221-3388

2
TA B L E O F C O N T E N TS

BEFORE USE
Safety and Warnings 4
Packing List 7
Dimensions 7
Assembly 8

OPERATION

Power On/Off 9
Interface Diagram 9
HDMI Connection 9
Remote Control 10
Settings 11
Android Quick Start Guide 11
DiViEX Add Media to USB 12
DiViEX App Settings 13

REFERENCE
Technical Specifications 15
Cleaning and Maintenance 16
Troubleshooting Guide 17
Names and Contents of Toxic and Hazardous 19
Substances or Elements in the Product
FCC Compliance Notice 20

3
BEFORE USE
Safety Warnings and Precautions
Thank you for purchasing the high-performance digital signage from Displays2go. We have considered the factors to
ensure personal safety in product design and have tested rigorously at the factory. However, improper installation and
use may result in electric shock and fire.

In order to safely use, maximize performance of the unit and extend the life of the product, please read and follow all
instructions carefully before using the product. Keep the instructions for future reference.

We strongly recommend using a surge protector, or a power strip with internal circuit breaker to prevent damages
to the digital signage.

Warning: May cause personal injury or death

The operation is prohibited

Caution: May cause damage or property loss

If any of the following occurs:

• Power outage or instable voltage.
• Abnormal sound or smell from the unit.
• AC power cord is damaged.
• Digital Signage is damaged due to drop, knock or impact.
• Any liquid or foreign matters fall into the enclosure.

Turn off the Digital Signage immediately, pull out the plug from the power outlet, and ask the authorized
personnel for maintenance quickly.

If coal gas or other flammable gas leaks, do not pull out the plug of the LCD digital signage or other
electrical appliances; instead, turn off the gas valve immediately, and open the doors and windows
quickly.

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 WARNING

• Cut off the power supply before connecting or disconnecting any cables.
• Do not place the Digital Signage on any instable positions, or else it may be damaged or cause fire.
• Do not place the Digital Signage in the positions such as:
• The environment subject to direct strong sunlight, moisture, extreme temperature or too much dust,
• The environment with flammable or explosive materials,
• The environment with flammable or corrosive gases,
• Do not use damaged or inappropriate power outlets, and ensure that the plugs and outlets contact properly.
• Do not let dust or metal deposits adhere to the plugs and outlets.
• Do not damage the power cords:
• Do not modify the power cords,
• Do not place heavy objects on the power cords,
• Keep the power cords away from heat source,
• Do not pull the cord to remove the plug.
• Do not connect too many plugs to one outlet in parallel, or else it may cause fire due to excessive power
consumption.
• Do not approach the Digital Signage with open flame (e.g. a lighted candle), or else it may cause electric
shock or fire.
• Do not put any sharp objects, metal or liquid into the vents or let them touch the signal terminals to avoid
short circuit, product damage, and electric shock.
• The openings in the enclosure are designed for ventilation and cooling, to ensure long time reliable running
of components inside the enclosure and prevent overheating. Do not block the openings when place the unit.

Do not touch the plugs with wet fingers, or else it will cause electric shock.

Do not use the Digital Signage in stormy weather, especially when there is lightning, instead, please
disconnect the power and antenna plugs to avoid lightning strike.

Do not disassemble the Digital Signage without permission, or else it may cause electric shock or fire. Please
ask qualified technician for repair.

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 CAUTION
• Do not let children climb onto the Digital Signage.
• Keep the small parts away from children to prevent them from swallowing.
• If the Digital Signage won’t be used for a long time, please turn it off and pull out the power plug.
• To adjust the position of the Digital Signage, please disconnect all power cords and move slowly to avoid tip
over.
• Do not scratch or knock the LCD with hard object, or twist and squeeze the LCD.
• Do not turn on the unit immediately when it is moved from a place with low temperature to high temperature, or
else it will cause condensation and malfunction.
• Before cleaning the Digital Signage, please pull out the power plug, wipe with soft cloth, do not use industrial
chemicals, prevent foreign matters from entering the machine. Improper cleaning (such as cleaning solution,
water) may damage the product, erase the printed information, and even cause damage of the components if
fluid flows in, resulting in machine failure.
• If the unit displays the same screen for a long time or the moving picture has fixed text or icon, it will leave
ghosting on the screen and won’t disappear when the unit is turned off, it is normal and isn’t covered by the
warranty.
• The power of the Digital Signage can be cut off by pulling out the plug.
• If the LCD screen ruptures and the liquid splashes on the skin, please rinse for 15 minutes with clean water
immediately, and consult your doctor.
• To carry the Digital Signage with hands, please grab and hold the edges, do not apply pressure on the panel.
• Use the Digital Signage properly: Use in proper lighting conditions, insufficient lighting or long time watching
will impair your eyesight.
• Unplug device to disconnect from power.
• Insert the plug into the outlet properly, or else it may cause sparks and fire.
The technical specifications printed herein and on the packaging are subject to change without prior notice. The
Manual may be slightly different from actual operation, and the latter is applicable.

If you have any questions regarding our products, please visit us at www.displays2go.com or contact Displays2go customer
service at 844-221-3388.

6
Packing List
Name Quantity Name Quantity
Digital Signage 1 Cleaning Kit:
1
Towel and Glove
Remote Control 1
Base screw package:
Power Cord 1 L-Shaped Wrench (x1)
1
Key Set 2 Hex Screws M10*30 (x8)
Shim M10 (x8)
Touch Pens (IR Touch Unit Only) 2
Wheel screw package:
Wi-Fi Antenna 1
Cross screwdriver (x1) 1
User Manual 1 Cross head pad screw M6*12 (x16)

Dimensions

7
Assembly
NOTE: Two people required for safe assembly of product.

U N PAC K I N G

Open the top cover. Remove base from package Have 2 people carefully remove unit from the package.
and carefully set aside. Set it down on the shipping box to avoid scratches.

ASS E M B L I N G U N I T

1 2

Flip base over. Insert caster posts into corresponding base Have one person slightly tip the unit upward. Attach base
slots. Screw hex screws into the 4 screw holes for each caster. to unit using hex screws. Tighten all the base screws with
Tighten all screws with cross screwdriver. L-shaped hex wrench.
Have 2 people carefully lift into the standing position.

Screw antennas into antenna receivers on top of the unit.

Assembly is complete. NOTE: Casters can be locked for safety.

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O P E R AT I O N
Power On/Off
• Start up by inserting the power cord into unit and connecting to outlet. Flip power switch to ON.
• Power on or off, press the power button on the remote control.
• To shut down, flip power switch to OFF, then unplug the unit.

CAUTION: Disconnect the power plug before assembling or disassembling the unit!

Interface Diagram

USB 3.0 USB 2.0 Ethernet (RJ45) HDMI IN Power Input I/O Switch

HDMI Connection
1. Connect PC or media player via HDMI port.
2. Open the HDMI In app (see page 11 for instructions on navigating applications). The
HDMI input appears on screen. HDMI IN

NOTE: Some media players may not be supported.

To automatically display HDMI input upon device startup, open the HDMI Auto-boot app
and use the toggle to enable auto-boot. This allows HDMI input to display instead of the
HDMI Auto Boot
Android operating system every time the unit is powered on.

9
Remote Control
Aim the remote control at the unit’s remote sensor, located at the right corner below
the screen. For best performance, avoid exposing the receiver window to direct
sunlight or placing objects between the remote control and the receiver.

NOTE: For convenient navigation on non-touch units, we recommend

connecting an external mouse.

Power
Change Source Input
Mute
Volume Down/Up
Navigation Arrows

Select

Home
Return to Previous Page
Background Applications

(No Function)

NOTE: The real appearance of the remote control may be different from the picture, please refer to the
actual product.

10
Settings
Once turned on, the unit automatically displays the home screen, which
includes the navigation bar and the App Drawer.

NOTE: The navigation bar can be minimized. To restore the navigation

bar, swipe upwards from the bottom of the screen or go into Display
settings and enable Display Navigation.

Background Applications
App Drawer
Back Take Screenshot Shows all apps

Navigation Bar
Enlarged view left

Volume Down Home Volume Up

ANDROID QUICK START GUIDE

Adjust settings by tapping the App Drawer, and launching the Settings app.

WI-FI CONNECTION BLUETOOTH CONNECTION

1. Open Settings, and select Network and Internet from 1. Open Settings, and select Connected Devices.
the list of settings.
2. Click Pair New Device. Make sure your Bluetooth
2. Select your Wi-Fi network and enter your login device is in pairing mode.
credentials. Click Okay.
For future connections, select the device from the list of
For Ethernet Connections, plug an Ethernet cable into the previously connected Bluetooth devices.
Ethernet (RJ45) port of the unit and connect to Internet
router. Ethernet network connection is complete. NOTE: To share files over Bluetooth, you must enable
Wi-Fi and Bluetooth Scanning in the Location settings.

SOUND SYSTEM LANGUAGE

1. Open Settings, and select System.
1. Open Settings, and select Sound.
2. Click System Language, then click Languages.
From this menu, you can individually control the volume of
alarms, calls, notifications, and your media. 3. Click + Add a language and select a language. It
appears as the 2nd installed system language.
You can also change default notification sounds or turn Do
Not Disturb on or off. 4. Drag your preferred system language to first position
of the list. The system language updates automatically
to the first listed language.

SCREENSHOTS FACTORY RESET

1. Open Settings, and select Screenshot. 1. Open Settings, and select System.

2. Adjust the screenshot delay and enable or disable 2. Select Advanced Options.
the Screenshot button in the navigation bar. 3. Click Reset Options.
4. Select Erase All Data (Factory Reset). Then click
Find recent screenshots in the Google Files app. Erase All Data.
Choose the unit, click Pictures, then click Screenshots.

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DiViEX
The DiViEX Slideshow App comes pre-installed on this digital product for convenient content management. There are
2 methods for uploading media: saving media files to internal storage, or creating a specific folder on a USB, then
inserting into unit. After, open the app to launch a slideshow or adjust picture settings, add filters and stickers, queue
music and more!

UPLOAD MEDIA
Supported File Formats
Images JPG, JPEG, BMP, PNG, GIF
Video AVI, MPEG4, WMV, MKV, FLV, MP4, MOV
Audio MP3

M E T H O D 1: P L AY M E D I A V I A I N T E R N A L STO R AG E
1. Insert USB into the unit.
2. Open the File Explorer app and navigate to the location of your files using the toolbar.
3. Click Multi, then click each media file to be copied.
4. In the File Explorer toolbar, click Editor > Copy.
5. Navigate to Internal Memory, then open the ‘MediaFolder’ folder.
6. Copy files to designated folder (i.e., image files to ‘Image’ folder) by clicking Editor > Paste.
7. Open the DiViEX app. Your images and videos appear in the DiViEX slideshow timeline.

M E T H O D 2: P L AY M E D I A V I A U S B

1. On your computer, create a new folder and name it “MediaFolder”.

2. In “MediaFolder,” create 3 subfolders. Rename them: “Images”; “Videos”;
“Music”.
3. Copy your desired images, videos, and music to the corresponding folder.
4. Copy “MediaFolder” to a USB and safely eject USB from computer. Insert
into unit, then open DiViEX.

NOTE: If DiViEX stops running after pressing play, check:

• MediaFolder is set up correctly on the USB.
• All files in MediaFolder are the supported file formats.

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PLAYLIST SETTINGS
Edit the overall playlist settings in the Settings tab. Once settings are adjusted, click PLAY or adjust further in the Edit
or Music tab.

Enable or disable automatic settings.

A. AUTOMATIC SETTINGS Auto-Boot: Automatically launch DiViEX when unit is powered on
Auto-Play: Automatically play slideshow when DiViEX opens
B. USB DISK STATUS Status of USB.

How long each image is shown. Drag slider to increase or decrease.

C. IMAGE DISPLAY TIME
NOTE: Does not apply to video

Choose how each image/video fits on the screen.

D. PICTURE DISPLAY MODE Adapt: Crop image to screen
Center: Center image regardless of aspect ratio.

E. PICTURE SWITCH MODE Choose animated transition effect for slideshow.

F. PLAY Play playlist with selected settings.

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EDIT
Tweak each photo individually in the Edit tab.

A. PHOTOS Images/Video thumbnails in sequential order. Drag to rearrange.

B. EDIT TOOLS Crop, Add Text, Add Filter, Add Sticker, Add Frame

This white bar shows tool options for each of the Edit tools. Choose aspect ratios
C. TOOLBAR
when cropping, adjust text, and scroll to select stickers, frames, and filters.

D. RESET Reset all edits

Save progress or share playlist. After saving, go back to Settings tab and press
E. SAVE / SHARE
PLAY.

MUSIC
Choose music from the Music folder to play during slideshow. Press the left arrow (F) to add music to the slideshow
playlist. Press the right arrow (G) to remove songs from the playlist. The number of songs in the playlist is shown in the
upper left.

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REFERENCE
Technical Specifications
LCD Size 43”
Light Source LED backlight
Resolution 1920 x 1080 (pixels)
Brightness 400cd/m2
Contrast 1200: 1
Response 10ms
PANEL
Pixel Pitch 0.16 (H) x 0.49 (V) mm
Refresh Rate 60Hz
Viewing Angle 178° (H)/178° (V)
Color Saturation 72%
Viewable Area 20.75” W x 37.00” H
Chromaticness 16.7M
Voltage 100V~240V, 50-60Hz
POWER SUPPLY
Power Consumption ≤95W
Operating Temperature 32°F ~ 104°F (0~40°C)
Storage Temperature 14°F ~ 140°F (-10~60°C)
ENVIRONMENT Operating Humidity 20~80% RH Non-condensing
Storage Humidity 10~60% RH Non-condensing
Maximum Operating Time 18 hours /day
Operating System Android 11
Processor Rockchip RK3568, Quad-core CPU
RAM 4 GB
ROM 32 GB
Decoding Resolution 1080P UHD compatible
Touch Support No touch or 20 Points IR Touch
Supported Video Files AVI, MPEG4, WMV, MKV, FLV, MP4, MOV
FUNCTIONS
Supported Image Files JPG, JPEG, BMP, PNG, GIF
Supported Audio Files MP3
Audio Output Left and right audio channel
RTC (Real-time clock) Yes
Schedule Power On/Off Yes
System Update USB Compatible
App Installation Support download and installation

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 Wi-Fi Generation Wi-Fi 6 (Compatiable with Wi-Fi 5)
Wi-Fi Frequency 5G, 2.4G Dual Band
Wi-Fi 1
Ethernet (RJ45) 1
HDMI IN 1
I/O VGA N/A
INTERFACES Headset N/A
USB 2.0 x2, 3.0 x1
TF N/A
SIM N/A
Non-Touch: 103 lbs (47kg)
Net Weight
IR Touch: 110 lbs (50kg)
Non-Touch: 128 lbs (58kg)
Gross Weight
IR Touch: 134.5 lbs (61kg)
Non-Touch: 24.4” x 1.7” x 69”
STRUCTURE Unit Dimensions
IR Touch: 24.4” x 2.3” x 69”
Non-Touch: ≈ 73” x 8” x 29”
Package Dimensions
IR Touch: ≈ 73” x 8.5” x 29”
Shell Material Aluminum profile/sheet metal
Shell Color Black
LANGUAGE OSD English

Cleaning and Maintenance

• Avoid strong vibration or impact on the product.
• Keep the product dry to avoid possible damage by moisture.
• Don't place the product under direct sunlight which may shorten the service life of the screen.
• Clean screen and product by using a glass cleaner.
• If the product will not be used for a long time, unplug the power cord to prevent the internal short circuit or other
potential dangers.

16
Troubleshooting Guide
ISSUE PROBABLE CAUSE SOLUTION

• Check that the unit is plugged into wall outlet.

• Unit not plugged into wall • Confirm that the power cord is connected to
outlet the terminal on the back of the unit.
• Power cord not properly • Turn the on/off toggle switch located on the back of the
NO PICTURE connected to the terminal on unit, lower center, to the “on” position.
OR SOUND the back of the unit
• Unplug unit, wait 20 seconds, plug unit back into outlet and
• Unit not powered on try again.
• Wall outlet not working • Make sure that outlet is working by plugging
in a different electrical device.

• Adjust volume using the remote control.

• Volume not adjusted on the • Confirm content is one of the following compatible formats:
remote control AVI, MPEG4, WMV, MKV, flv, MP3, MP4, MOV.
• Content/Video does not • If unit is connected to Wi-Fi, go to YouTube and play video
have sound that has sound.
NO SOUND
• Content format is not • Unplug unit, wait 20 seconds, plug unit back into outlet and
compatible try again.
• Speakers do not work • Try playing the content on a different device (smart phone,
computer or tablet).

• Confirm content is one of the following compatible formats:

• Content file damaged AVI, MPEG4, WMV,MKV, flv, MP3, MP4, MOV.

• Content format is not • Try playing the content on a different device (smart phone,
NO PICTURE compatible computer or tablet).

• Screen damaged or defective • Unplug unit, wait 20 seconds, plug unit back into outlet and
try again.

• Check that battery is inserted properly with positive and

• Batteries not inserted properly negative orientation.
REMOTE
CONTROL • Batteries are dead • Insert new batteries.
NOT • Standing too close or too far • Stand within 1 foot of the front of the unit and point
WORKING from the unit the remote directly at the sensor (see Remote Control
instructions).

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 • Wi-Fi is not turned on in
settings • Check that Wi-Fi is turned on in settings
• Wi-Fi is not connected to a • Confirm that the antenna is in place and pointed upward.
network
• Check that other devices are receiving the signal. If other
NO WI-FI • Low or no signal from the devices are not receiving the Wi-Fi signal, please contact
SIGNAL router your internet service provider.
• Antenna is missing or not • Unplug or reset the router and wait for 20 seconds. Restart
properly attached the router and check.
• Damaged PC board

• Contact a customer service representative for parts missed

PARTS • Parts missing from product during manufacturing (no charge for replacements).
MISSING OR
• Parts damaged by operator • Contact a customer service representative for parts lost or
DAMAGED
damaged by the customer (charge for replacements).

• Content format is not

compatible

• Content files are too large • Confirm content is one of the following compatible formats:
CANNOT
• Port being used is defective AVI, MPEG4, WMV, MKV, flv, MP3, MP4, MOV.
UPLOAD
CONTENT • App used to play content is • Confirm file size is less than available space.
defective

• Android board is defective

• ‘MediaFolder’ incorrectly set

up • Check that images, videos, and music are correctly stored in
PRE- the ‘MediaFolder’ folder (see DiViEX instructions).
• Software error
INSTALLED • Check that file has successfully transferred to USB and USB
APPS NOT • App is defective
is functioning.
WORKING • Android board is defective
• Contact Displays2go support.

NOTE: Do not attempt to replace or repair circuitry yourself. Contact customer service to schedule a
professional maintenance appointment.

If all the potential solutions have been tested for a particular issue and problems have not been resolved,
contact a customer service representative for guidance.
844-221-3388
[email protected]

18
Names and Contents of Toxic and Hazardous
Substances or Elements in the Product
The table shows that the machine contains harmful substances inside. The data is provided by material suppliers and
verified by the company according to the material type. Some materials contain harmful substances that can’t be
replaced in present technology. We are dedicated to improving this.

О: the content of the toxic and hazardous substances or elements in the part is lower than the limit specified in GB/T
26572-2011 standard.
×: the content of the toxic and hazardous substances or elements in the part is higher than the limit specified in GB/T
26572-2011 standard.

TOXIC AND HAZARDOUS SUBSTANCES OR ELEMENTS

PART NAME
Pb Hg Cd Cr 6+ PBB PBDE
Display О О О О О
Shell О О О О × ×
Circuit Board Assembly * О О О О О
Wires О О О О О О
Metal Parts О О О О О О
Packaging Materials* О О О О О О
Remote Control О О О О О
Speakers О О О О О
Accessories* О О О О О О

*: Packaging materials include packaging box, styrofoam, etc.;

*: Circuit board assembly includes PCB and the electronic elements thereof;
*: Other accessories include instruction manual.

The EFUP of the product is ten years. The pollution control label is shown right.

The EFUP is valid only when the user operates in the normal conditions specified in the manual herein.

Waste Electrical and Electronic Products Recycling and Disposal Regulations

To protect the earth, if you do not need this product or its service life expires, please abide by your local Waste
Electrical and Electronic Products Recycling and Disposal Regulations or send it to qualified local manufacturer for
recycling.

19
FCC Compliance Notice
Changes or modifications not expressly approved by the party responsible for compliance could void the user’s
authority to operate the equipment.

This equipment has been tested and found to comply with the limits for a Class B digital device, pursuant to Part
15 of the FCC Rules. These limits are designed to provide reasonable protection against harmful interference in a
residential installation. This equipment generates uses and can radiate radio frequency energy and, if not installed
and used in accordance with the instructions, may cause harmful interference to radio communications. However,
there is no guarantee that interference will not occur in a particular installation. If this equipment does cause harmful
interference to radio or television reception, which can be determined by turning the equipment off and on, the user is
encouraged to try to correct the interference by one or more of the following measures:
• Reorient or relocate the receiving antenna.
• Increase the separation between the equipment and receiver.
• Connect the equipment into an outlet on a circuit different from that to which the receiver is connected.
• Consult the dealer or an experienced radio/TV technician for help

This device complies with part 15 of the FCC rules. Operation is subject to the following two conditions (1)this device
may not cause harmful interference, and (2) this device must accept any interference received, including interference
that may cause undesired operation.

FCC Radiation Exposure Statement:

This equipment complies with FCC radiation exposure limits set forth for an uncontrolled environment. This equipment
should be installed and operated with a minimum distance of 8 inches (20cm) between the radiator and your body.

20