Claims Portal User Guide Contents Claims Portal Page
Step Zero Choose your platform 1
Overview Step One
Step Two Begin your account validation
Verify your email as the account owner
3
Step Three Complete ‘Know Your Customer’ (KYC) 7
Step Four View your account balances 10
FTX Customer Claims Portal Step Five View your Proof of Claim status 13 enables you to access your FTX account information, obtain Step Six Submit your vote 15 historical information and if necessary, submit an electronic Step Seven Review your tax requirements This step will be available at a later date 18 proof of claim in the FTX Chapter 11 proceedings. Step Eight Select your payout methods This step will be available at a later date 20
Customer Claims Portal User Guide
Step Zero Choose your platform 1 Step Zero First Then
Select platform Confirm selection
Choose your platform c
This step ensures accurate A
access to your FTX account information, based on the platform you operated your A Click the dropdown menu B Select your platform from the list account with. to review the list of platforms This should align with where you operated your original FTX account C Click the ‘Get Started’ button Customer Claims Portal User Guide 2 Step One Begin your account validation 3 Step One First Then
Sign-in Authenticate Begin your account validation B A
To access your FTX account, you
will need to login with your FTX credentials using the same two- factor authentication method as you did before the FTX A Enter your account information B Enter your authentication code Exchanges were shutdown. using the email and password from your If you have lost your two-factor prior FTX account or your existing FTX authentication mode, click here. recovery account C Click ‘Submit’ Customer Claims Portal User Guide 4 Step Two Verify your email as the account owner 5 Step Two First Then
Send confirmation Confirm email
Verify your email as the account owner A B
To confirm the accuracy of your
email address on record, please initiate the verification process by requesting a confirmation email. Upon receipt, you will need to click on the enclosed A Click ‘Confirm Email’ B Open your email and click the link to complete the verification. to send an email to address on file ‘Confirm Your Email’ button Once you have completed this, your Email Confirmation Status will update
Customer Claims Portal User Guide 6
Step Three
Complete ‘Know Your
Customer’ (KYC)
7 Step Three First
Open KYC process
Complete ‘Know Your A Review your KYC status A This reflects the most up to date status of
Customer’ B your KYC verification
B Expand the ‘KYC Status Explanation’
(KYC) for more information on the possible KYC
statuses
C Click ‘Complete Recovery KYC’
This will direct you to a validation procedure conducted through our third-party partners, Complete the ‘Know Your based on the type of account you have with Customer’ (KYC) process to FTX verify the identity of the original FTX account owner. This step ensures that the account is compliant with regulations and helps to verify your identity. C
Customer Claims Portal User Guide 8
If you use FTX as an individual If you use FTX as an institution
Enter information Create your login
A + B
A Enter your information a Click start to create a BitGo login
Please enter the requested information of If possible, use the same email you used
the original FTX account owner for your FTX account
B Enter the requested information
of the original FTX account
9 Step Four
View your account balances
10 Step Four First
View your portfolio
View your account A Select an account to review A This drop-down will list all your FTX accounts available for review
balances B B Review your Total Entitlement Claim This number is a summary of your claims balances by main account ID
This step allows you to view your
C Review your account balances FTX account balances across all D wallets, as of the Petition Date D Change view from quantities to USD (unless otherwise noted), as well as historical activity.
E Click through any additional pages
The number of pages displayed will vary C based on your FTX account Click through The deadline to file your proof of claim any additional pages has elapsed pursuant to the Customer Bar Date Order. E
The ability to file claims through this
FTX Customer Portal has been closed.
Customer Claims Portal User Guide 11
Then
View your wallets F Click through the tabs to see your balances across all portfolio wallets
Balances Airdrops Lists all balances, including NFTs and stocks Lists airdrops received from promotions or forks
Deposits Referral Rebates
Lists all deposits from the latest transactions to Lists amounts received for referring new F the oldest customers
Withdrawals Other Lists all withdrawals from the latest transactions FTX App Earn: Lists any amounts credited to to the oldest customers who enabled Earn on the FTX App Positions Spot Margin Lends: Lists any amounts lent Lists all derivative positions Spot Margin Borrows: Lists any amounts borrowed Funding Payments: Lists hourly payments that Fills were charged or credited to people with futures Lists trade orders positions P2P Transfers Lists completed or proposed transfers of tokens between two FTX accounts
12 Step Five View your Proof of Claim status 13 Step Five First
View claims status
View your Proof of A View your Claim status
Claim status This reflects the most up to date status of A your FTX Claim
B B Expand the ‘Claim Status Explanation’ for more information on the possible claims statuses C C Click the link to review the details of the Customer Bar Date Order This will direct you to a PDF document of the Customer Bar Date Order through our The deadline to file your proof of third-party partner, Kroll claim has elapsed pursuant to the Customer Bar Date Order.
The ability to file claims through
this FTX Customer Portal has been closed.
Customer Claims Portal User Guide 14
Step Six Submit your vote 15 Step Six First Then leave FTX Customer Claims Portal to
Open voting Complete voting at Kroll
Submit your vote
A As an existing FTX customer, you may have the opportunity to B submit your vote to accept or C+D reject FTX’s plan of reorganization and to make elections you are entitled to, if A Review your solicitation status C Click on ballot links applicable. The number of ballots you see will vary B Click ‘Proceed to Kroll Voting’ based on your account This will direct you to a voting platform conducted through our third-party partner D Follow the voting instructions Your submission will be confirmed by email Customer Claims Portal User Guide 16 To come
Step Seven Complete your tax requirements 17 Step Seven
Complete your tax requirements To come
This step will be available at a later date
More information to be provided.
Customer Claims Portal User Guide 18
To come
Step Eight Select your payout methods 19 Step Eight
Select your payout methods To come
This step will be available at a later date
In this step, you will be able to
review your payout options and select your agent and method for distribution.
