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manogara05
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7 views2 pages

Goals

Uploaded by

manogara05
Copyright
© © All Rights Reserved
We take content rights seriously. If you suspect this is your content, claim it here.
Available Formats
Download as TXT, PDF, TXT or read online on Scribd
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Total Number of tickets handled:

I have worked nearly 1150+ tickets from march 2020 to till now. Acknowledge all the
ticket as priority based and provided the solution as soon possible. Updated the
tickets with proper update/solution basied on SLA and moved the ticket to
erespective team if any external action required and author action reuired ticets.
Always sent proper handover mail if any Hardware activity tickets or monitoring
tickets need attention from next shift collegues. Updated all the ticket in DLM
portal with correct componenet.

Proactive Nagios monitoring & prompt follow up on ER & Long running tickets.

Cleared most number of backupIP alert and config alerts in nagios which is assigned
to me. Proactively monitored and acknowleded all Nagios host down alerts with
proper SPC & BCP tickets and exported ER ticket and assigned all tickets with team
members without fail whenever i am in SPOC role. Updated &n Closed ER tickets
whcih was assigned to my name with proper updates.

Value Adds & Process improvement plans provided.

Co-ordinating with team members to provide the better solution to the problem.

% compliance to standard process ( Proper ticket updates; timely response to the


emails; Regular update on bulk task tracker etc�)

% compliance to standard process ( Proper ticket updates; timely response to the


emails; Regular update on bulk task tracker etc�)

Acknowled all the tickets based on the priority and provided the update properly as
much as possible so that customer and other colleagues to know the current status
of the ticket.ans also acknowledged the mail as soon possible. Updated all the
tickets in DLM portal with correct componenet without fail and also updated bulk
task activity in bulk task traceker whenever i did bulk task.

% of SLA achieved - Contribution from the associate to achieve this

Keep updating the tickets with the proper update within the SLA and Completed all
the activities within the SLA. Strictly following the SLA to be achieved.

Number of certifications completed versus number of trainings attended.

Attened all the trining which all are conducted internally and recently done GCP
training in I Evolve. Completed some training in fresco play. Currenlty I am doing
kubernetes training via online.

Number of incidents of failures reported


No escalations/failures reported. Worked to complete the tasks on time with almost
zero errors.

System/server downtime:

Completed most of the downtime activity within downtime period. given proper
handover for running activities to next shift colleagues without fails.

Activities /Tasks 1) Contribution to projects & Tasks = 30pts (Need a confirmation


from task owner) 2) Contribution to Maintenance week end = 20 pts 3 ) Completion of
a task with appreciation = 30 pts 4 ) Completed in time with proper reporting = 20
pts 3) Not met the customer expectation = -25.

Contributed for the patching and for the migration activities.Taken the ownership
to Hardware activities and have completed successfully with the proper reporting.

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