DOB: 13th August, 1999 Mansi Verma

+91 9174766336 PGDM Retail Management - Marketing 2023-2025

[email protected]
https://www.linkedin.com/in/mansi Summer Internship Project May - June 2024
-verma-99a455199
ShopOut Live, Mumbai Market Research Intern
• Engaged with 400+ brands to analyze and enhance brand live engagement strategies through
ADDRESS: Flat 30, 2nd floor, Mohan
cold callings, virtual meetings and webinars, focusing on real-time customer interactions.
Niwas, Matunga, Mumbai, 400019
• Created case studies and contributed to marketing materials highlighting the benefits of real-
time engagement and solution development.
ACADEMIC PROFILE
• On boarded fashion brands to ShopOut.Live by demonstrating the platform's impact on real-
7.53 CGPA (1st Year) time customer engagement.
2025 PGDM Retail
Summer Internship Research Project May - June 2024
Management
WeSchool, Mumbai • Conducted secondary research on India's influencer ecosystem, identifying key trends and
challenges, and provided strategic recommendations for growth and innovation in influencer
69 % BSc. marketing.
2020 Hospitality and Hotel
Administration Global Citizen Leadership Project 2023 - 2024
IHM Bhopal • Conducted a multi-stakeholder analysis to optimize merchandise capacity and expand shelf
space for top-performing brands like DaVinchi (from 20% to 40%)
• Utilized Virtual Reality (VR) to prototype store layouts, optimizing product placement and
80.1 %
customer experience before implementation. Secured letter of Recommendation from CEO
2017 CBSE
of Metro Brands Ltd.
Sri Sankara
Vidyalaya, Bhilai Work Experience prior to PGDM
82.6% Flipkart Ltd.| Subject Matter Specialist Jun’22 - May’23
2015 CBSE • Led a team of 15 agents to resolve customer issues, conducted research to identify process
Shakuntala improvements, analyzed requirements to bridge technical gaps and evaluated solutions,
Vidyalaya, Bhilai diagnosing root causes and recommending alternatives to enhance service excellence and
operational efficiency.
TECHNICAL SKILLS
Reliance Retail ltd.| Department Manager Nov’20 - June’22
MS Office
Power BI • Managed Smart Store operations and logistics using SAP, overseeing end-to-end inventory,
SQL process detailing, and daily workflow optimization, driving a 30% increase in sales across a
Customer Relationship Management 20,000 sq. ft. store.
(CRM) • Oversaw operational reporting for 38 stores in Chhattisgarh, providing organizational
insights.
SOFT SKILLS • Improved Jio Mart order fulfillment by 50% and handled Direct Store Delivery (DSD).
Problem solving
Good communication Internship prior to PGDM
Active team player ITC Mughal, Agra |Hospitality Cohort Intern Jun’18-Oct’18
• Strengthened relationship management and interdepartmental collaboration across front
CERTIFICATIONS office, kitchen, housekeeping, and food and beverage departments, while enhancing
Google Analytics customer relations and problem-solving skills.
Bloomberg - ESG
Digital Marketing Responsibilities prior to PGDM
Responsibilities
HARVARD MANAGE MENTOR
• Coordinated IHM Bhopal’s 2019 Thematic Table Competition, demonstrating adept
Marketing Essentials
Organizational and leadership skills. 2019
Digital Intelligence
• Volunteered and led a team of 20 members for three consecutive years at the RUN BHOPAL
Customer Focus
RUN event organized by Bhopal Runners. 2017-2019
Negotiating
• Secured 4th rank nationwide in the Operations Excellence Report for Chhattisgarh. 2021
Functional Consulting
Achievements/Responsibilities/Publications during PGDM
LANGUAGES
English, Hindi Responsibilities
• Elected as Deputy placement secretory at WeSchool 2023-25
HOBBIES AND INTERESTS • Event manager and social media coordinator for KALAKARI, an event in We biz fest at
Mandala Art WeSchool. 2024
Cooking Research Paper Publication
Creative Arts • Published a research paper on ‘Prospects of local kirana stores in relation with quick
Commerce’ at TAPMI. 2024

S P Mandali’s Prin. L.N. Welingkar Institute of Management Development and Research Executive Placements 2024-2025