FSE System Requirement Specification
FSE System Requirement Specification
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Project title : Mini Ecommerce Poject
Overview
Chapter one
1.1. Background of the Project………………………………2
1.2. Statement of the Problem……………………………….3
1.3. Purpose……………………………………………………………4
1.4. Objective of the Project…………………………………….6
1.5 Feasibility study……………………………………………………..7
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1.7.3. Promoting Digital Transformation in Business Operations.13
1.8. Methodology………………………………………..15
1.8.1. Agile Software Development……………….16
1.8.2. System Design and Architecture……………………16
1.8.6. Documentation………………………………………21
Chapter 2:
Analysis of the Current System
2.1 Problem of the Current System……………………25
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Chapter 3
Proposed System
3.1 Overview………………………………….28
3.2 Functional Requirements…………30
3.3 Non-Functional Requirements….31
3.4 System Model…………………….32
3.4.1 Architectural Design…………………………………32
3.4.2 Component Interaction……………………………33
3.4.3 Deployment Model……………………………………33
3.5.2 Assumptions………………………………………………………….35
4.1 Overview……………………………..………………50
4.1.1 Purpose of the System…………………………………50
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Overview
The scope of the system includes modules for user registration, product
browsing, shopping cart management, secure payment processing, and
order tracking. Additionally, the system will incorporate advanced
features such as responsive design, real-time analytics, and integration
with third-party services. This comprehensive approach ensures the
solution is both technically feasible and operationally efficient, catering
to the needs of diverse stakeholders.
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1.1. Background of the Project
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In addition to providing an online marketplace for customers, the project
seeks to address the challenges faced by businesses, such as managing
customer data, handling multiple payment methods, and improving the
overall customer experience through data-driven insights and
recommendations.
1.3. Purpose
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1. Provide an Accessible Online Marketplace: The platform will
enable businesses, including small and medium-sized enterprises
(SMEs), to reach a broader customer base by offering a user-
friendly online shopping experience. It will allow businesses to
showcase their products, expand their market reach, and engage
with customers globally.
2. Streamline Operations for Businesses: The e-commerce platform
will integrate critical business functions, such as inventory
management, order processing, payment gateway integration, and
customer relationship management, into a single cohesive system.
This will simplify the operational workflows for businesses, reduce
manual intervention, and improve efficiency.
3. Enhance User Experience: The platform will prioritize an
intuitive and seamless user experience, with easy navigation,
secure payment options, and personalized recommendations. By
improving the user journey, the platform aims to increase customer
satisfaction, reduce cart abandonment, and boost conversion rates.
4. Ensure Data Security: The project will incorporate robust
security measures to protect customer data, ensuring safe and
secure online transactions. This includes implementing encrypted
payment gateways, secure login mechanisms, and protecting
personal data to foster trust between the business and its
customers.
5. Enable Real-Time Analytics and Insights: The platform will
provide businesses with access to real-time analytics, enabling
them to monitor sales trends, customer behavior, and inventory
levels. This data will support informed decision-making and allow
businesses to optimize marketing strategies, product offerings, and
overall customer engagement.
6. Support Future Growth: Designed with scalability in mind, the
platform will be able to accommodate future updates and
integrations, such as additional payment methods, third-party
services, and emerging technologies. This ensures that the platform
remains relevant and adaptable to evolving market needs.
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Ultimately, the purpose of this project is to create a solution that
empowers businesses to effectively manage their online presence while
delivering a high-quality and secure shopping experience to customers.
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Ongoing Maintenance Costs: Continuous maintenance and
updates for the platform, including security patches, feature
updates, and server hosting fees.
Financial Risk: Given the competitive nature of the e-commerce
market, the financial risk is moderate. However, with a solid
business plan, effective marketing, and a focus on user experience,
the platform can achieve profitability through its value proposition.
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1.6. Project Scope and Project Scope Limitation
1.6.1. Project Scope
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o Security Features: Implementation of SSL encryption, secure
login methods, and multi-factor authentication (MFA) to
protect customer data and ensure secure transactions.
2. Admin Panel and Business Features:
o Product Management: A user-friendly interface for
businesses to add, update, and remove products from their
catalog.
o Sales and Analytics Dashboard: A real-time analytics system
for businesses to monitor sales performance, customer
behavior, and inventory levels.
o Order Tracking: Allow businesses to track and manage
customer orders, including shipment tracking and order
updates.
3. Support for Multiple Business Models:
o B2C (Business-to-Consumer): The platform will allow
businesses to sell directly to consumers.
o B2B (Business-to-Business): The platform will support
businesses that wish to sell products to other businesses.
4. Mobile and Desktop Compatibility:
o The platform will be designed to function across different
devices, ensuring that customers can shop using mobile
phones, tablets, and desktop computers.
5. Scalability and Future Enhancements:
o The system will be designed with scalability in mind,
allowing future features such as AI-based recommendations,
voice-assisted shopping, and integration with new payment
systems or delivery services.
1. Platform Support:
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o The initial release of the platform will focus on major
browsers (e.g., Google Chrome, Firefox, Safari) and will not
include support for legacy browsers or older versions of
certain browsers.
o The platform will primarily support desktop and mobile web
applications. Development of dedicated native mobile apps
for iOS or Android may not be included in the initial scope.
2. Third-Party Integrations:
o While the platform will integrate with common third-party
services (e.g., payment gateways, shipping services), certain
integrations with specialized or niche services (e.g., specific
inventory management systems or CRM tools) may not be
supported initially.
3. Customizability for Large Enterprises:
o The platform will be designed with simplicity in mind and
may not initially support highly customized features or
configurations required by large enterprises with complex
business processes.
4. Offline Functionality:
o The platform will rely on internet connectivity for all
transactions, meaning there will be no offline functionality
available at launch.
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Adapting to Market Trends: As new technologies and trends emerge
in the e-commerce space (e.g., AI, augmented reality, voice search), the
platform can be upgraded to support these innovations.
1.8. Methodology
The methodology outlines the approach and processes followed to
develop the e-commerce platform. It includes the techniques, tools, and
phases involved in the design, development, and deployment of the
system. The project adopts a systematic approach to ensure effective
development, high-quality deliverables, and successful implementation.
The methodology used for this project is based on the Agile Software
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Development model, which allows for iterative development and
continuous feedback from stakeholders.
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Unit Testing
Integration Testing
System Testing
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User Acceptance Testing (UAT)
Key Metrics:
o Response Time: Measure the time taken to load pages or
execute transactions.
o Throughput: Assess the number of requests the platform can
handle per second.
o Scalability: Verify that the system scales efficiently with an
increasing number of users.
o Load Handling: Determine the maximum load the platform
can sustain before performance degradation.
Tools: Use tools like Apache JMeter, Gatling, or LoadRunner to
simulate user traffic and evaluate the platform's performance under
various conditions.
Test Scenarios:
o Simulate multiple users browsing products, adding items to
the cart, and making purchases simultaneously.
o Test the platform under stress by simulating high user loads
exceeding the expected traffic.
o Measure performance during data-heavy operations, such as
product searches or database updates.
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Security Testing
Key Objectives:
o Identify and mitigate vulnerabilities in the platform.
o Ensure compliance with security standards such as PCI DSS
for handling payment information.
Types of Security Tests:
o Vulnerability Assessment: Scan the platform for known
vulnerabilities using tools like OWASP ZAP or Nessus.
o Penetration Testing: Simulate real-world attacks to identify
exploitable weaknesses, such as SQL injection or cross-site
scripting (XSS).
o Authentication and Authorization Testing: Verify the
robustness of user login mechanisms, including password
policies and session handling.
Test Scenarios:
o Attempt SQL injection attacks to test for improper input
validation in database queries.
o Simulate brute force login attempts to verify account lockout
mechanisms.
o Validate secure handling of payment transactions through
third-party gateways.
1.8.6. Documentation
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User Documentation: Guides and manuals to assist end-users in
navigating the platform and utilizing its features effectively.
Developer Documentation: Detailed documentation of the
codebase, architecture, and third-party integrations to assist
future developers and maintenance teams.
System Documentation: A technical description of the system’s
architecture, database schema, APIs, and deployment procedures.
1. Initiation Phase:
o Define project objectives, scope, and deliverables.
o Identify stakeholders and assemble the team.
2. Planning Phase:
o Conduct a feasibility study and prepare detailed project
documentation.
o Create a project schedule, risk management plan, and
resource allocation.
3. Design Phase:
o Develop wireframes and prototypes for the front-end.
o Design the system architecture, database schema, and back-
end APIs.
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4. Implementation Phase:
o Code the platform’s front-end and back-end components.
o Integrate third-party services such as payment gateways and
shipping APIs.
5. Testing Phase:
o Conduct unit, integration, system, and user acceptance
testing.
o Fix identified issues and optimize the platform.
6. Deployment Phase:
o Deploy the platform on a production server and conduct
final checks.
o Train the client or end-users on how to use the platform.
7. Maintenance Phase:
o Provide post-launch support for bug fixes, performance
improvements, and feature updates.
1.11 Schedule
1. Project Manager:
o Oversees project planning, execution, and delivery.
o Ensures that the project stays on schedule and within
budget.
2. Business Analyst:
o Gathers and documents requirements from stakeholders.
o Ensures that the platform meets business objectives.
3. UI/UX Designer:
o Designs intuitive and user-friendly interfaces for the
platform.
o Creates wireframes and prototypes.
4. Front-End Developers:
o Develop the user interface using technologies like React.js.
o Ensure the platform is responsive and visually appealing.
5. Back-End Developers:
o Implement server-side logic using Java.
o Develop APIs and handle database interactions.
6. Database Administrator (DBA):
o Designs and manages the database system.
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o Ensures data security and optimal performance.
Chapter 2:
Analysis of the Current System
This section highlights the issues and limitations of the existing system,
which the proposed e-commerce platform aims to address. The problems
identified stem from inefficiencies, lack of functionality, and user
dissatisfaction with the current system.
1. Limited Accessibility:
o The current system relies heavily on manual processes or
outdated technologies, restricting users' ability to access
services or products 24/7.
o There is no online platform for users to browse products,
place orders, or make payments conveniently.
2. Inefficient Operations:
o Manual inventory management leads to errors in stock
tracking, resulting in overstocking or understocking of
products.
o Processing orders manually takes a significant amount of
time and increases the risk of human error.
3. Poor Customer Experience:
o Customers face delays in obtaining information about
product availability, pricing, and delivery timelines.
o There is a lack of personalization in the shopping experience,
such as tailored product recommendations.
4. Limited Marketing and Sales Insights:
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o The current system does not provide analytical tools to track
sales trends, customer behavior, or performance metrics.
o This limitation hampers decision-making and marketing
strategies.
5. Security Concerns:
o Sensitive customer information, such as personal and
payment details, is not adequately protected, increasing the
risk of data breaches.
o There is no secure payment gateway for online transactions,
discouraging users from purchasing digitally.
6. Scalability Issues:
o The existing system struggles to handle a growing customer
base and an increasing number of transactions efficiently.
o Manual workflows are not scalable for expanding operations
or product catalogs.
Business rules define the policies, procedures, and constraints that guide
the operations of the current system. Understanding these rules is critical
for designing a new system that aligns with business objectives.
1. Product Management:
o Products are managed manually or through basic tools like
spreadsheets.
o Updates to product information, such as price changes or
availability, are not reflected in real-time.
2. Customer Interaction:
o Customers place orders via phone calls, emails, or in-person
visits.
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o Customer records, including purchase history, are stored
manually, making it difficult to provide personalized
services.
3. Order Processing:
o Orders are processed manually, involving multiple steps
such as verifying product availability, preparing invoices, and
arranging delivery.
o Payments are accepted in cash or bank transfers, with no
online payment options available.
4. Inventory Management:
o Stock levels are tracked manually, leading to inaccuracies
and inefficiencies.
o Restocking decisions are made based on manual
assessments rather than data-driven insights.
5. Sales and Marketing:
o Sales reports are generated manually, limiting the ability to
analyze trends or customer preferences.
o Marketing campaigns rely on traditional methods (e.g.,
posters, word-of-mouth) with no integration of digital
marketing strategies.
6. Security Policies:
o There are minimal policies in place to secure sensitive
customer and business data.
o Customer records are not encrypted, and there are no
proper authentication measures for accessing system
information.
7. Return and Refund Process:
o The process for returns and refunds is time-consuming and
lacks transparency, resulting in customer dissatisfaction.
o There is no automated workflow to handle these cases
efficiently.
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Chapter 3
Proposed System
3.1 Overview
1. User-Friendly Interface:
o A responsive and intuitive design for seamless navigation
across devices (desktop, tablet, and mobile).
o Features like advanced product search, filters, and
categories to help users find what they need quickly.
2. Comprehensive Product Management:
o A centralized product catalog for real-time updates on
prices, availability, and descriptions.
o Bulk import/export of product data for efficiency.
3. Automated Order Processing:
o Streamlined workflows for order placement, confirmation,
invoicing, and tracking.
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o Real-time notifications for both customers and
administrators.
4. Secure Payment Integration:
o Support for multiple payment gateways (e.g., credit/debit
cards, PayPal, mobile wallets).
o Implementation of SSL encryption to ensure secure
transactions.
5. Inventory Management System:
o Real-time stock tracking with low-stock alerts and
automated restocking suggestions.
o Integration with suppliers for efficient inventory
replenishment.
6. Advanced Analytics:
o Dashboards to track sales trends, customer behavior, and
revenue generation.
o Data-driven insights to support marketing and business
strategies.
7. Personalization and Customer Engagement:
o Tailored product recommendations based on user behavior
and preferences.
o Loyalty programs, discounts, and promotions to enhance
customer retention.
8. Scalability and Flexibility:
o A modular design to support future growth and feature
additions.
o Cloud hosting for improved scalability and reduced
downtime.
9. Robust Security Features:
o Multi-factor authentication (MFA) for secure user accounts.
o Regular vulnerability assessments to maintain platform
security.
10. Mobile Compatibility:
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o A dedicated mobile app to ensure users can access the
platform on the go.
o Optimized mobile web experience for browsers.
11. Support System:
o Integrated customer support tools such as live chat, FAQs,
and ticketing systems.
o Automated responses for common queries to save time.
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The functional requirements define the core features and functionalities
that the e-commerce system must provide to meet user and business
needs. These include:
1. Performance:
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o The system should handle at least 500 concurrent users
without performance degradation.
o Page load times should not exceed 3 seconds under normal
conditions.
2. Scalability:
o The system must be scalable to accommodate future growth
in user base and inventory.
o Support for cloud-based deployment for efficient resource
allocation.
3. Usability:
o Provide an intuitive and responsive interface accessible on
desktops, tablets, and mobile devices.
o Include accessibility features such as screen reader
compatibility and adjustable text sizes.
4. Reliability:
o Ensure 99.9% system uptime to minimize disruptions.
o Implement regular backups and disaster recovery protocols.
5. Maintainability:
o Use modular and well-documented code for easy updates and
troubleshooting.
o Ensure compatibility with future technology upgrades.
The system model defines the architecture and design elements of the e-
commerce platform, showcasing the interaction between various
components. It is structured as follows:
1. Presentation Layer:
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o Handles the user interface, providing customers, admins,
and guests with a responsive and user-friendly platform.
o Technologies: HTML, CSS, JavaScript (ReactJS).
2. Application Layer:
o Manages business logic, processes user inputs, and handles
communication between the presentation and data layers.
o Technologies: Node.js, Express.js.
3. Database Layer:
o Stores and retrieves persistent data, such as user accounts,
product catalogs, and transaction histories.
o Technology: MongoDB.
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3.4.4 System Workflow
3.5.1 Constraints
1. Technological Constraints:
o The system relies on internet connectivity; offline
functionality is not supported.
o Limited support for outdated browsers or legacy devices.
2. Resource Constraints:
o Budget limitations may affect the choice of hosting services
or advanced features.
o Development time is constrained to a specific project
schedule.
3. Scope Constraints:
o Initial deployment will focus on a single region and specific
product categories.
o Advanced features like AI-powered recommendations or
multilingual support will be postponed for future versions.
4. Performance Constraints:
o The system must handle up to 500 concurrent users during
the initial deployment phase.
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3.5.2 Assumptions
Actors:
1. Guest
2. User
3. Admin
4. Bureau (Offices)
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5. Security Guard
6. The System
Use Cases:
For Guest:
For User:
Register/Login
Browse and Search Products
Add Items to Cart
Checkout and Make Payments
Track Orders
Provide Reviews
For Admin:
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For Security Guard:
Authenticate Users
Process Transactions
Maintain Inventory Updates
Generate Notifications
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3.7 Object Model
The Object Model defines the key entities in the system, their attributes,
and their relationships. It serves as the foundation for designing the
database schema and class structure in the system.
1. User:
o Attributes:
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description: Detailed information about the
product.
price: Cost of the product.
stock: Quantity available.
category: Product category.
3. Order:
o Attributes:
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Relationships:
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Example: Placing an Order
1. Sequence Diagram:
o Actors: Customer, System, Payment Gateway
o Steps:
1. Customer selects products and adds them to the cart.
2. The system updates the cart and calculates the total
price.
3. Customer proceeds to checkout and provides payment
details.
4. The system sends the payment details to the Payment
Gateway for validation.
5. On successful payment, the system updates the order
status and reduces the product stock.
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2.Collaboration Diagram:
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3.10 State Diagram
The State Diagram models the various states an object can be in and the
transitions between them.
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Example: Order Object States
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CHAPTER FOUR
System Design
4.1 Overview
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2. Enable businesses to efficiently manage products, orders, and
customer interactions through robust administrative tools.
3. Facilitate secure and reliable payment processing to ensure trust
and safety during transactions.
4. Enhance system scalability and maintainability to support
growing user demand and evolving business needs.
5. Offer features like real-time order tracking, personalized
recommendations, and inventory management to improve the
overall operational efficiency of the platform.
1. User-Centric Design:
o Create an intuitive and responsive interface to ensure a
seamless user experience for both customers and
administrators.
o Support accessibility standards to accommodate users with
diverse needs.
2. Scalability:
o Ensure the system can handle increasing numbers of users,
products, and transactions without performance
degradation.
o Use a modular design to enable easy addition of features
and integration with third-party services.
3. Performance Efficiency:
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o Minimize page load times and optimize the speed of
operations like browsing, searching, and checkout.
o Implement caching and efficient database queries to reduce
latency.
4. Security:
o Protect sensitive user data, including payment information,
through encryption and secure authentication mechanisms.
o Implement robust measures against cyber threats such as
SQL injection, cross-site scripting (XSS), and DDoS attacks.
5. Reliability:
o Ensure high availability through fault-tolerant design and
redundancy mechanisms.
o Provide reliable backup and recovery solutions to prevent
data loss.
6. Maintainability:
o Adopt a clean and modular codebase to facilitate debugging,
updates, and feature enhancements.
o Use version control and documentation to streamline
collaboration among developers.
7. Interoperability:
o Enable easy integration with third-party tools such as
payment gateways, shipping providers, and analytics
platforms.
8. Cost-Effectiveness:
o Utilize cost-efficient technologies and resources without
compromising on performance or security.
o Optimize resource usage to minimize operational costs.
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The proposed architecture for the e-commerce system is designed to
ensure scalability, performance, and security. The architecture follows a
multi-tiered model, dividing the system into layers for presentation,
application logic, and data storage. This modular approach allows for
efficient development, testing, and maintenance.
Hardware Components:
1. Web Server:
o Hardware: High-performance servers with multi-core
processors, at least 32 GB RAM, and SSD storage.
o Purpose: Host the application backend, APIs, and server-side
logic.
2. Database Server:
o Hardware: Dedicated database servers with high I/O
throughput, RAID-configured storage, and 64 GB RAM.
o Purpose: Handle data storage and retrieval operations.
3. Load Balancer:
o Hardware: A scalable load-balancing device or service.
o Purpose: Distribute incoming requests evenly across
multiple web servers to ensure reliability and avoid
overloading.
4. Client Devices:
o Hardware: Desktop computers, laptops, smartphones, and
tablets used by end-users to access the system.
Software Components:
1. Frontend:
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o Framework: ReactJS or Angular for building the user
interface.
o Tools: JavaScript, Bootstrap for responsive design.
2. Backend:
o Framework: Java for server-side logic.
o Tools: tomcat for API creation and middleware.
3. Database:
Mysql
4. Cloud Services:
o Provider: AWS or Azure for hosting, data storage, and CDN
services.
Database Design:
1. Users Collection:
o Stores user profiles, credentials, and roles.
role.
2. Products Collection:
o Contains product details and stock levels.
status, amount.
Data Redundancy:
o Replicated databases to prevent data loss and ensure high
availability.
Indexing:
o Use of indices to improve query performance, especially for
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4.2.3 Deployment Diagram
Overview of Deployment:
Components:
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6.
Diagram Description:
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