LISTENING TEST

In the Listening test, you will be asked to demonstrate how well you understand spoken
English. The entire Listening test will last approximately 45 minutes. There are four
parts, and directions are given for each part. You must mark your answers on the
separate answer sheet. Do not write your answers in your test book.

PART 1

Directions: For each question in this part, you will hear four statements about a picture
in your test book. When you hear the statements, you must select the one statement
that best describes what you see in the picture. Then find the number of the question on
your answer sheet and mark your answer. The statements will not be printed in your test
book and will be spoken only one time.

B24122

Statement C., “They’re sitting at a table,” is the best description of the picture, so you
should select answer C. and mark it on your answer sheet.

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PART 2

Directions: You will hear a question or statement and three responses spoken in
English. They will not be printed in your test book and will be spoken only one time.
Select the best response to the question or statement and mark the letter A., B., or C. on
your answer sheet.

7. Mark your answer on your answer sheet.

8. Mark your answer on your answer sheet.
9. Mark your answer on your answer sheet.
10. Mark your answer on your answer sheet.
11. Mark your answer on your answer sheet.
12. Mark your answer on your answer sheet.
13. Mark your answer on your answer sheet.
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18. Mark your answer on your answer sheet.
19. Mark your answer on your answer sheet.
20. Mark your answer on your answer sheet.
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22. Mark your answer on your answer sheet.
23. Mark your answer on your answer sheet.
24. Mark your answer on your answer sheet.
25. Mark your answer on your answer sheet.
26. Mark your answer on your answer sheet.
27. Mark your answer on your answer sheet.
28. Mark your answer on your answer sheet.
29. Mark your answer on your answer sheet.
30. Mark your answer on your answer sheet.
31. Mark your answer on your answer sheet.

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PART 3

Directions: You will hear some conversations between two or more people. You will be
asked to answer three questions about what the speakers say in each conversation.
Select the best response to each question and mark the letter A., B., C., or D. on your
answer sheet. The conversations will not be printed in your test book and will be spoken
only one time.

32. What did the woman forget to do? 38 Where does the man most likely work?
A. Ask about menu choices A. At a ferry terminal
B. Reserve a table B. At a bus depot
C. Invite a colleague C. At an airport
D. Bring a parking permit D. At a train station

33. What does the man say about the 39. What problem does the woman have?
restaurant? A. Her colleague is late.
A. There are more customers than usual. B. Her suitcase is broken.
B. There is an upstairs area for parties. C. A security line is long.
C. The business hours are different today. D. She lost her ticket.
D. The waitstaff is new.
40. What will the man borrow from one of
34. What does the woman request? his coworkers?
A. A group discount A. A pen
B. A special menu item B. A key
C. To be seated in a quiet area C. A jacket
D. To be seated near a window D. A mobile phone

35. Where are the speakers? 41. Who is the man?

A. At a park A. A security guard
B. At a museum B. A photographer
C. At a bus station C. An engineer
D. At a concert hall D. A safety inspector

36. What does the man suggest that the 42. What product does the company
woman do? manufacture?
A. Buy a souvenir A. Drones
B. Wait outside B. Sound systems
C. Make a reservation C. Car engines
D. Download a mobile app D. Vacuum cleaners

37. What does the man give to the woman? 43. What will the woman most likely do next?
A. A receipt A. Report a lost badge
B. A coupon B. Tour a facility
C. A map C. Work on an assigned task
D. A postcard D. Fill out some paperwork

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44. Why is the man calling? 50. Who most likely is the woman?
A. To hire a moving truck A. A client
B. To schedule a job interview B. A supervisor
C. To make a payment C. An intern
D. To ask about renting an apartment D. A vendor

45. What does the woman suggest the man 51. What is a benefit of a new material?
do soon? A. It is strong.
A. Create an online account B. It is lightweight.
B. Schedule an appointment C. It is warm.
C. Take some measurements D. It is soft.
D. Review a contract
52. What will the speakers do next?
46. What does the man say he will do? A. Contact a colleague
A. Call back next week B. Plan a celebration
B. Write a report C. Look at some samples
C. Use another agency D. Review a document
D. Contact some references

47. What was the man asked to do in 53. Who most likely is the man?
preparation for a conference? A. A fashion designer
A. Choose a caterer B. A software developer
B. Book the conference rooms C. A marketing consultant
C. Find a keynote speaker D. A personnel manager
D. Make travel arrangements
54. According to the woman, what has
48. Who is the conference intended for? caused a problem?
A. Baseball coaches A. A missed deadline
B. Medical doctors B. A shortage of staff members
C. Accountants C. An increase in customers
D. Publishers D. A mistake in some promotional materials

49. What does the woman want to hand out 55. What does the man say he will do by
to conference attendees? the end of the day?
A. Books A. Send a department memo
B. Tote bags B. Review some job applications
C. Tickets to a sports event C. Research some competitors
D. Copies of a speech D. Provide a time estimate

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56. Who most likely is the woman?
A. A career counselor
B. A sales representative
C. A factory supervisor
D. A computer programmer

57. Why does the woman say, "we've had a

lot of requests for that lately”?
A. To express doubt about a possibility
B. To request assistance with a task
C. To explain a delay
D. To compliment a colleague
62. Where are the speakers?
58. What does the woman say she will do? A. At a sports arena
A. Attend a meeting B. At a restaurant
B. Check a schedule C. At a movie theater
C. Take inventory D. At a community picnic
D. Hire more employees
63. Look at the graphic. What size drink will
59. Who is the man? the man receive?
A. An art gallery owner A. Small
B. A store manager B. Medium
C. A hair stylist C. Large
D. A real estate agent D. Super

60. What does the woman say happened 64. How will the man pay?
last week? A. With a credit card
A. She visited some relatives. B. With a gift certificate
B. She received a raise. C. With a coupon
C. She gave a presentation. D. With cash
D. She purchased a building.

61. What does the man recommend doing?

A. Postponing a project
B. Using a mobile phone application
C. Creating some promotional flyers
D. Ordering some name tags

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65. What does the woman suggest about an
event location?
A. It should be outdoors.
B. It should be inexpensive. 68. Why is the man familiar with the office?
C. It should be local. A. He used to work there.
D. It should offer lunch. B. He was there for an interview.
C. He was e-mailed a floor plan.
66. Look at the graphic. Which fruit will be D. He was given a tour by a friend.
picked during the event?
A. Strawberries 69. Look at the graphic. Which office does
B. Black cherries the woman recommend?
C. Blueberries A. Office 1
D. Green apples B. Office 2
C. Office 3
67. What does the woman say she will do? D. Office 4
A. Contact a business
B. Draft an invitation 70. What will the woman explain later?
C. Recruit some volunteers A. How to access a network
D. Prepare a budget B. How to request a printer
C. How to file some documents
D. How to obtain a parking pass

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PART 4
Directions: You will hear some talks given by a single speaker. You will be asked to
answer three questions about what the speaker says in each talk. Select the best
response to each question and mark the letter A., B., C., or D. on your answer sheet. The
talks will not be printed in your test book and will be spoken only one time.

71. What kind of business is being advertised?

(A) A health-care clinic
(B) A computer service store
(C) An auto repair shop
(D) A real estate agency

72. Why is a business celebrating?

(A) It has been operating for ten years.
(B) It has doubled its customer base.
(C) It has won an award.
(D) It has opened a new location.

73. What do the listeners need to do to obtain a discount?

(A) Make an appointment
(B) Print out a coupon
(C) Attend an open house
(D) Refer a friend

74. What does the business make?

(A) Ice cream
(B) Beverages
(C) Candy
(D) Pretzels

75. What does the speaker say the business is known for?
(A) Its high-quality ingredients
(B) Its clever packaging
(C) Its unique flavors
(D) Its handmade products

76. What does the speaker ask the listeners to do?

(A) Leave their personal items in a locker
(B) Turn in their tickets
(C) Divide into smaller groups
(D) Put on some protective clothing

77. What will be delivered next Wednesday?

(A) Office furniture
(B) Color printers
(C) Potted plants
(D) Framed artwork

78. What does the speaker say about productivity?

(A) It has been improving recently.
(B) It is higher in other departments.

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(C) It can be improved by office surroundings.
(D) It can be increased by working in groups.

79. According to the speaker, what is available in the staff room?

(A) A catalog
(B) A vending machine
(C) Staff uniforms
(D) Exercise equipment

80. Where does Ms. Thompson work?

(A) At an art supply store
(B) At a museum
(C) At a photography studio
(D) At a library

81. According to the speaker, what special talent does Ms. Thompson have?
(A) Raising money
(B) Painting landscapes
(C) Negotiating contracts
(D) Taking photographs

82. What does Ms. Thompson plan to do after she retires?

(A) Restore paintings
(B) Volunteer as a consultant
(C) Relocate to France
(D) Become an author

83. What has a government department recently announced?

(A) Job opportunities
(B) Funding decisions
(C) New transportation regulations
(D) Updated construction plans

84. What is being advertised?

(A) A car wash service
(B) A training program
(C) A navigation system
(D) An insurance policy

85. What does the speaker say will happen next week?
(A) A discount offer will end.
(B) A store location will open.
(C) A product will be launched.
(D) A facility will be inspected.

86. Where are the listeners?

(A) In a community center
(B) In a medical clinic
(C) In a university classroom
(D) In a government office

87. Why does the speaker say, "many eye problems are easily treated"?

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(A) To indicate that a health fair is unnecessary
(B) To suggest hiring additional staff
(C) To encourage the listeners to get tested
(D) To correct a statistical error

88. What will the listeners do next?

(A) Pick up some nutritional information
(B) Sign up for an appointment
(C) Listen to a presentation
(D) Watch a product demonstration

89. Where does the speaker most likely work?

(A) At a car-rental company
(B) At an appliance-repair shop
(C) At a car wash
(D) At an auto-mechanic shop

90. What does the speaker imply when he says, "we'll have to take a look"?
(A) A schedule may be changed.
(B) A supervisor should be consulted.
(C) A cost cannot be determined yet.
(D) A new policy must be followed.

91. What does the speaker say about tomorrow?

(A) Some machinery will be serviced.
(B) The business will close early.
(C) Some new employees will start work.
(D) An appointment will probably become available.

92. Where does the speaker most likely work?

(A) At a mobile phone manufacturer
(B) At a radio station
(C) At an Internet service provider
(D) At a clothing store

93. What does the speaker mean when he says, "but the phones are still ringing"?
(A) The company continues to receive complaints.
(B) The company needs additional staff.
(C) The company is still taking orders.
(D) The company's advertising was effective.

94. What will the listeners most likely do next?

(A) Promote a business
(B) Revise some résumé
(C) Make a repair
(D) Read a document

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95. Who most likely is the speaker?
(A) A rideshare driver
(B) A tour guide
(C) A ticket agent
(D) A baggage handler

96. Look at the graphic. Where does the speaker want to meet?
(A) On Market Street
(B) On Twelfth Street
(C) On Central Avenue
(D) On Tenth Street

97. How can a change be confirmed?

(A) By sending an e-mail
(B) By providing an e-signature
(C) By using an app
(D) By returning a call

98. Where do the listeners most likely work?

(A) At a supermarket
(B) At a hospital
(C) At a community center
(D) At a fitness club

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99. What does the speaker say is his goal?
(A) To attract qualified job candidates
(B) To reduce costs
(C) To boost membership sales
(D) To encourage healthy eating habits

100. Look at the graphic. On which days can the speaker change his schedule?
(A) Mondays
(B) Wednesdays
(C) Thursdays
(D) Saturdays
This is the end of the Listening test.

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READING TEST

In the Reading test, you will read a variety of texts and answer several different types of
reading comprehension questions. The entire Reading test will last 75 minutes. There
are three parts, and directions are given for each part. You are encouraged to answer as
many questions as possible within the time allowed.
You must mark your answers on the separate answer sheet. Do not write your answers
in your test book.

PART 5

Directions: A word or phrase is missing in each of the sentences below. Four answer
choices are given below each sentence. Select the best answer to complete the
sentence. Then mark the letter A., B., C., or D. on your answer sheet.

101. Mr. Akagi was unable to buy tickets for 105. The Scratch software will help us
the concert because ------- was sold out. migrate our client records -------.
A. it A. simple
B. others B. simpler
C. any C. simply
D. they D. simplicity

102. Classes ------- using the new employee 106. The comedian said that ------- sense of
scheduling software will begin in December. humor was inherited from a grandparent.
A. at A. herself
B. to B. her
C. by C. she
D. on D. hers

103. Hillsdale Fabrics' ------- collection of 107. There is enough money ------- in the
leathers was imported from Italy. budget to cover travel expenses.
A. diversity A. remains
B. diversely B. remainder
C. diversify C. remained
D. diverse D. remaining

104. A ------- of four dental hygienists spoke 108. Romm Industries staff trained nine new
about careers in their field. associates who were hired ------- the same
A. plan day.
B. panel A. as
C. support B. into
D. version C. on
D. once

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109. Taylor Kanagawa wrote several books 115. Author Minh Plhan's latest novel was --
on effective team management ------- his 40- ------ influenced by Vietnamese folk stories.
year career at Sapp Publishers Ltd. A. heavy
A. between B. heavily
B. while C. heaviest
C. beside D. heavier
D. during
116. Axofare's new computer program
110. ------- a retail store, Seedum enables users to ------- organize and retrieve
International will now sell merchandise only data.
through its Web site. A. efficiently
A. Sometimes B. irreversibly
B. Later C. vaguely
C. Formerly D. especially
D. Frequently
117. Trelmoni Corporation has just released
111. Jingshen Airlines announced that it will its ------- of the global stock market.
be hiring 200 ------- employees next year. A. analysis
A. add B. analytical
B. adding C. analyze
C. additional D. analyzed
D. additionally
118. Liu's Foods is pleased to reveal the
112. The customer was impressed by how ------- product in its famous soup line:
-------- Mr. Schmid operated the complicated pumpkin soup.
machinery. A. popularity of
A. skillfully B. as popular as
B. primarily C. most popular
C. obviously D. popular than
D. richly
119. The rising employment rate is one
113. Staff are invited to participate in a ------- factor contributing to ------- in the housing
of social events during the first week of May. construction trade.
A. series A. grow
B. status B. growth
C. theory C. grew
D. guest D. grown

114. The contract states that Solcus 120. The color of the new chairs was not
Corporation will be ------- for any costs ------- on the invoice.
resulting from work delays. A. specify
A. accountable B. specified
B. manageable C. specifying
C. knowledgeable D. specification
D. flexible

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121. The company's latest video game, 126. Loan specialists at Newton Bank can
Hunting for Treasure, has been praised ------- help your company ------- equipment
by reviewers. purchases.
A. enthusiastically A. commit
B. enthusiastic B. associate
C. enthusiasm C. reserve
D. enthusiast D. finance

122. During the off-season, the Great 127. By testing the ------- of the vehicle in
Mountain Amusement Park operates on ------ desert terrain, the designers proved that it
- hours. works perfectly in harsh conditions.
A. reduced A. enduring
B. employed B. endurance
C. slow C. endures
D. busy D. endure

123. The construction project will -------- 128. The flashing yellow light serves as an -
residential units and 10 commercial spaces, ------ that the camera's battery needs to be
A. overall charged.
B. first A. example
C. about B. allowance
D. include C. alert
D. administration
124. The mayor's speech at Monday's
business breakfast ------- and will be 129. The three-day workshop focuses on
broadcast later this week. the public speaking -------- that are central to
A. record delivering memorable presentations.
B. recording A. strategies
C. being recorded B. strategized
D. was recorded C. strategically
D. strategic
125. The researchers ------- tested different
formulas until the desired results were 130. Critics agree that the movie An
achieved. Unusual Introduction ------- combines
A. soon computer-generated images and live action.
B. suddenly A. seamlessly
C. well B. collectively
D. repeatedly C. factually
D. distantly

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 PART 6

Directions: Read the texts that follow. A word, phrase, or sentence is missing in parts of
each text. Four answer choices for each question are given below the text. Select the
best answer to complete the text. Then mark the letter A., B., C., or D. on your answer
sheet.

Questions 131-134 refer to the following article.

131. 133.
A. based A. Customers must consider what the tablet will be
B. surpassed used for.
C. invested B. The Virtusonic will be available in other colors
D. progressed next month.
C. Check stores for the best deals on the new
device.
D. The protective shell ensures the durability of the
device.

132. 134.
A. impress A. lighting
B. impressing B. noise
C. impressive C. temperature
D. impressed D. wind

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Questions 135-138 refer to the following notice.

135. 137.
A. brings A. claims
B. brought B. agendas
C. bring C. passports
D. bringing D. rates

136. 138.
A. Cloud Express has recently expanded its A. normality
international routes. B. normal
B. Cloud Express hires only the most C. normally
qualified employees. D. normalize
C. The baggage office will be temporarily
closed this week.
D. Please complete the baggage damage
form as instructed.

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Questions 139-142 refer to the following memo.

139. 141.
A. If not A. it
B. After all B. we
C. Therefore C. both
D. In the meantime D. something

140. 142.
A. Restaurant renovations are almost completed. A. lines
B. Conference registration forms have been posted B. steps
online. C. names
C. Applications will be reviewed later this week. D. routines
D. The business center will also be busier than usual.

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Questions 143-146 refer to the following article.

143. 145.
A. occupation A. The company has fourteen other stores around the
B. occupied country.
C. occupy B. Profits increased 25 percent since last quarter.
D. occupying C. Morlon’s biggest competitor is Country Home.
D. Binkley’s Market went of business earlier this year.

144.
A. elsewhere 146.
B. afterward A. celebrates
C. properly B. celebrating
D. frequently C. celebrate
D. celebration

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PART 7

Directions: In this part you will read a selection of texts, such as magazine and newspaper
articles, e-mails, and instant messages. Each text or set of texts is followed by several questions.
Select the best answer for each question and mark the letter A., B., C., or D. on your answer
sheet.

Questions 147-148 refer to the e-mail.

147. What is indicated about the utensils? 148. What is Ms. Parnthong asked to do?
A. They are made of natural materials. A. Confirm receipt of her purchase
B. They cannot be used on metal surfaces. B. Give some feedback online
C. They must be washed with a special C. Review a recipe
cleaning product.
D. Enter a contest
D. They are best-selling products.

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Questions 149-150 refer to the following advertisement.

149. For whom is the advertisement 150. What is indicated about the Grecian
most likely intended? Terrace Hotel?
A. Residents of Kalamata A. It just renovated its dining room.
B. Overseas visitors on holiday B. It is under new management.
C. Corporate travel planners C. It has several locations.
D. Local catering companies D. It is near the seaside.

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Questions 151-152 refer to the following page from a handbook.

151. What is indicated about corrugated 152. Why do store managers generally prefer
fiberboard boxes? boxes with full-color graphics?
A. They are easy to label. A. They can be cleaned and reused.
B. They hold more than other containers. B. They come in a wide variety of sizes.

C. They keep vegetables fresh. C. They are often requested by customers.

D. They are used less often than other types. D. They increase customers' purchases.

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Questions 153-155 refer to the following job advertisement.

153. What is indicated about the job? 155. What will an applicant do at an interview?
A. It involves working with product A. Answer a telephone call
designers.
B. Take a computer test
B. It requires frequent travel.
C. Submit a writing sample
C. It is a temporary position. D. Compile a report
D. It has been available for several months.

154. According to the advertisement, what must a person do to apply?

A. Provide a client list
B. Forward school transcripts
C. Submit a résumé
D. Send a reference letter

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Questions 156-158 refer to the following Web page.

156. When will the Marketing Basics class 158. What is indicated about the Marketing
take place? Basics class?
A. On March 1 A. It is taught by a marketing professor.
B. On April 5 B. It is one of several classes offered to
business owners.
C. On April 15
C. It is designed for corporate executives.
D. On May 6
D. It will be offered again in the near future.

157. What topic will NOT be covered in the

Marketing Basics class?
A. Identifying potential customers
B. Showing how a business is different from
its competitors
C. Choosing a graphic designer to create
advertisements
D. Spending marketing money efficiently

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Questions 159-161 refer to the Web page.

159. For whom is the information mainly 161. In which of the positions marked [1],
intended? [2], [3], and [4] does the following sentence
best belong?
A. Business travelers
"In addition, optional services are available
B. Tourists for extended-stay guests."
C. Hotel staff members A. [1]
D. Construction workers B. [2]
C. [3]
D. [4]
160. What does the hotel provide at no charge?
A. Housekeeping
B. Internet
C. Conference rooms
D. Coffee

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Questions 162 -164 refer to the following post.

162. What is something that Mr. Wambu has NOT 164. In paragraph 1, line 15, the word
done? "resolve" is closest in meaning to?
A. Called Deal Direct A. discover
B. Checked with the shipping company B. settle

C. Reordered the products C. decide

D. Posted notices D. consider

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163. What is the purpose of the post?
A. To ask for advice
B. To request a refund
C. To offer a solution
D. To answer a question

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Questions 165-167 refer to the following article.

165. What is a feature of the new design? 167. In which of the positions marked
A. The mayor's name [1], [2], [3], and [4] does the following
B. The current date sentence best belong ?
C. An additional color "Nevertheless, most residents
D. An updated picture expressed approval, saying it was time
for a change.”
A. [1]
B. [2]
166. What is NOT mentioned as a place
C. [3]
the new logo will appear ?
D. [4]
A. On maps of the area
B. On city stationery
C. On clothing
D. On event posters

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Questions 168-171 refer to the following e-mail.

168. What kind of business is Sevastya? 170. According to Mr. Ishiguro, what will
likely bring increased business in the future?
A. A travel agency
A. Television commercials
B. A magazine publisher
B. An expanded credit card program
C. A clothing retailer
C. Company-sponsored contests
D. A hotel chain
D. Referrals from customers

169. According to the e-mail, where was the 171. In which of the positions marked [1],
company's product seen by an audience? [2], [3], and [4] does the following sentence
best belong?
A. In Brazil
"Here are some figures from around the
B. In Russia
world.”
C. In the UAE
A. [1]
D. In Korea
B. [2]
C. [3]
D. [4]

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Page 32
Questions 172-175 refer to the following online chat discussion.

172. Who most likely is Mr. Orlan? 174. What problem is mentioned in the
discussion?
A. A corporate representative
A. Surveys were sent out late.
B. A restaurant chef
B. A restaurant was too crowded.
C. An architect
C. Management has not yet hired enough
D. A maintenance worker
landscapers.
D. A parking area was not well lit.

173. At 8: 32 A.M., what does Mr. Orlan 175. What is suggested about the Carter
mean when he writes, "Please send me that Street Mall?
data once you have it”?
A. Ms. Santiago oversees its personnel office.
A. He wants to know the amount of revenue
B. It is being renovated.
collected over the last week.
C. It has several empty retail spaces.
B. He is interested in knowing visitors'
reactions to the mall. D. Mr. Orlan has not visited it yet.
C. He is concerned about increases in the

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operating budget.
D. He needs an updated list of recently hired
staff.

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Questions 176-180 refer to the following e-mail and Web page.

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176. Why did Ms. Gurmani send the e-mail? 179. What does the Web page suggest about
Greer's Coffee Club?
A. To welcome a new employee
A. It allows customers to place orders online.
B. To describe how to join a club
B. It no longer requires the use of a punch
C. To invite Mr. Dimmick to a meeting
card.
D. To confirm the details of a proposal
C. It is no longer offered at all locations.
D. It requires customers to make a monthly
purchase.

177. Who is Mr. Dimmick? 180. On the Web page, the word "redeem" in
paragraph 1, line 4, is closest in meaning to?
A. A new supplier
A. trade in
B. A store manager
B. pay off
C. A vice president
C. set free
D. A regional director
D. win over

178. What does Ms. Gurmani suggest about

Greer’s Coffee?
A. It has had a coffee club before.
B. It is a new company.
C. It hired a marketing consultant.
D. It is launching a new coffee flavor.

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Page 37
Questions 181-185 refer to the following policy and e-mail.

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181. According to the policy, what is 184. What should committee members do at
shown on a digital panel? Window 4?
A. The agenda for an upcoming meeting A. Collect meeting materials
B. Rules for meeting room use B. Show proof of identification
C. Details about a room's availability C. Submit their food orders
D. Instructions for room devices D. Return their used trays

182. What are conference room users 185. Where will committee members most
asked to do before leaving a room? likely be at $1: 00$ P.M.?
A. Sign the attendance sheet A. In the cafeteria
B. Close the door B. In the Smith Room
C. Turn off the lights C. In the Essex Room
D. Clean up the space D. In the Martinelli Room

183. In the e-mail, the word "complimentary"

in paragraph 1 , line 4 , is closest in meaning
to?
A. free
B. healthy
C. favorable
D. balanced

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Questions 186-190 refer to the following advertisement, form and e-mail.

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186. What is probably true about Ms. Mori? 189. What items from Ms. Mori's purchase
qualified for the bulk discount?
A. She owns a business.
A. The office desks and notepads
B. She is a first-time customer.
B. The ink cartridges and boxes of envelopes
C. She received a discount on a printer.
C. The ink cartridges and notepads
D. She purchased her items before May 25.
D. The boxes of envelopes and the office desks

187 Why does Ms. Mori ask about returning 190. What was included with the e-mail?
some of her items?
A. An updated return form
A. She received the wrong order.
B. A document about store policy
B. The items were broken when they arrived.
C. An application for a new account
C. The desks she ordered are too small.
D. A receipt for Ms. Mori's purchase
D. She wants to purchase items during the
weekend sale.

188. According to the e-mail, why did Ms. Mori

receive a discount on her bulk purchases?
A. She redeemed a coupon.
B. She used a business account.
C. She entered a special code online.
D. She shopped during an exclusive sale for

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members.

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Questions 191-195 refer to the following Web page, notice, and review.

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191. What does the Web site mention about the 194. What most likely is Ms. Weigand's job?
online store?
A. Landscaper
A. It offers specials on a seasonal basis.
B. Event planner
B. It is scheduled to be launched in April.
C. Real estate agent
C. It features the most popular plants on its
D. Nursery worker
home page.
D. It offers fewer items for sale than the
physical store does.

192. What does the notice suggest about Pink 195. What is implied about Ms. Weigand?
Begonia Farms?
A. She has flowers delivered on a regular basis.
A. It provides containers for transporting
B. She learned of the store through one of her
plants.
clients.
B. Its name will be changed soon.
C. She plans to buy a house in the near future.
C. Its parking area is under construction.
D. She shopped in the East Gate section of the
D. It will no longer allow discounted items to nursery.
be returned.

193. What area of Pink Begonia Farms will

reopen in May?
A. North Gate
B. South Gate
C. East Gate

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D. West Gate

Questions 196-200 refer to the following e-mails, Web page.

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196. According to the first e-mail, what is 199. What is suggested about guided tours at Jacobi
one thing that Ms. Kim will do on her Technologies?
first day at work?
A. They are open to both employees and
A. Learn to use some company nonemployees.
software
B. They stop at both indoor sites and outdoor sites.
B. Watch a video for new hires
C. They last approximately two hours.
C. Eat a meal with her team
D. They include a brief talk by a researcher.
D. Receive a laptop computer

197. Who most likely is Mr. Hada? 200. According to the Web page, what is true about
Jacobi Technologies?
A. A human resources staff member
A. It will soon open a childcare facility.
B. A sales team leader
B. It acquired the Naperville property ten years ago.
C. A technology expert
C. It charges employees a fee to use the company gym.
D. A café worker
D. It operates more than one campus.

198. Where will Ms. Kim most likely be

at 3 P.M. on February 28?
A. In her cubicle in the Yellow Building
B. In the lobby of the Blue Building
C. In the Yellow Building conference
room
D. In Ms. Holland's office

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