Information Security Management system (ISMS), Environmental Management System (EMS), Quality Management System (QMS) and IT Service Management System (ITSMS)
Quality Management System (QMS), Environmental Management Systemn (EMS) and Information Security Management System (ISMS)
Quality Management System (QMS), Environmental Management Systemn (EMS) and IT Service Management System (ITSMS)
4.Select the correct sentence:
Low quality does not refer to a low-grade product, high quality does not refer to a high-grade product.Low quality refers to a low-grade product, high quality refers to a high-grade product.
5.Select the sentence describes Regional Business Unit (RBU):
Responsible for regional sales and direct collaboration with customers
Responsible for projects delivery
Focus on technology 6.Select sentence that describes KPI - Key Performance Indicators:
KPIs represent a set of measures focusing on those aspects of organizational/project performance that are the most critical for the current and future success of the organization/project
KPIs represent a set of measures from all processes in the organization
7.Which of those sections IS NOT a part of Service Management System (acc. to ISO 20000-1)
Improvement
Operation of the GPS
Context of the organization
Performance evaluation
8.What does the CSAT acronym stands for?
Coordination of Satisfaction As a Team
Customer Satisfaction survey
Company Satisfied About Teamwork
9.What kind of audits you might be a part of within GDC PL?
Internal audits, Customer Audits and Certification audits
GDC PL does not have any audits
Only internal audits done by GDC PL team
10.What is the main message of Atos Quality Policy?
Quality is not in our responsibility – this belongs only to RBU units
Quality Improvement drives Customers experience and is achieved by working with our processes and developing employees Quality improvement might be achieved without engaged
Have you watched the training "Introduction to Quality"?
Yes, I'll take the test now No, I didn't attend the training Correct 1/1 Points 2.Who is responsible for quality in our organization? Only Quality Department Only Management Everyone Correct 1/1 Points 3.AIMS (Atos Integrated Management System) integrates documents: Information Security Management system (ISMS), Environmental Management System (EMS), Quality Management System (QMS) and IT Service Management System (ITSMS) Quality Management System (QMS), Environmental Management Systemn (EMS) and IT Service Management System (ITSMS) Quality Management System (QMS), Environmental Management Systemn (EMS) and Information Security Management System (ISMS) Correct 1/1 Points 4.Select the correct sentence: Low quality does not refer to a low-grade product, high quality does not refer to a high-grade product. Low quality refers to a low-grade product, high quality refers to a high-grade product. Correct 1/1 Points 5.What the GDC means? Geographic Database Centrum Global Delivery Centre Global Data Center Correct 1/1 Points 6.Select sentence that describes KPI - Key Performance Indicators: KPIs represent a set of measures from all processes in the organization KPIs represent a set of measures focusing on those aspects of organizational/project performance that are the most critical for the current and future success of the organization/project Correct 1/1 Points 7.Which of those sections IS NOT a part of Service Management System (acc. to ISO 20000-1) Performance evaluation Improvement Operation of the GPS Context of the organization Correct 1/1 Points 8.What does the CSAT acronym stands for? Company Satisfied About Teamwork Customer Satisfaction survey Coordination of Satisfaction As a Team Correct 1/1 Points 9.What kind of audits you might be a part of within GDC PL? Internal audits, Customer Audits and External audits GDC PL does not have any audits Only internal audits done by GDC PL team Correct 1/1 Points 10.What is the main message of Atos Quality Policy? Quality is not in our responsibility – this belongs only to GEOs Quality Improvement drives Customers experience and is achieved by working with our processes and developing employees Quality improvement might be achieved without engaged 11.Comments on the "Introduction to Quality" training
