Paramount+ Chatbot (9/12/2024, 11:01:17 AM): Hi!

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Paramount+ Chatbot (9/12/2024, 11:01:18 AM): Pick where you want to start or type
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null (9/12/2024, 11:01:25 AM): Troubleshooting
Paramount+ Chatbot (9/12/2024, 11:01:26 AM): Oh no! It sounds like you need some
help with Paramount+. Here are our top tips to resolve streaming and login issues:
prmntpl.us/Troubleshooting
Paramount+ Chatbot (9/12/2024, 11:01:28 AM): You can also view a list of our
current known issues here: prmntpl.us/KnownIssues
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null (9/12/2024, 11:01:37 AM): No
Paramount+ Chatbot (9/12/2024, 11:01:39 AM): Oh no! Let's take a look at our map
and try again. Please select the topic that you need help with.
Paramount+ Chatbot (9/12/2024, 11:01:41 AM): Menu Options:
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null (9/12/2024, 11:03:34 AM): Troubleshooting
Paramount+ Chatbot (9/12/2024, 11:03:36 AM): Oh no! It sounds like you need some
help with Paramount+. Here are our top tips to resolve streaming and login issues:
prmntpl.us/Troubleshooting
Paramount+ Chatbot (9/12/2024, 11:03:38 AM): You can also view a list of our
current known issues here: prmntpl.us/KnownIssues
Paramount+ Chatbot (9/12/2024, 11:03:39 AM): Did I answer your question?
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null (9/12/2024, 11:03:45 AM): Live agent
Paramount+ Chatbot (9/12/2024, 11:03:48 AM): We’re happy to help you with that.
What’s the email address associated with your Paramount+ account?
null (9/12/2024, 11:04:10 AM): [email protected]
Paramount+ Chatbot (9/12/2024, 11:04:12 AM): Great, thank you. What’s your ZIP
code?
null (9/12/2024, 11:04:18 AM): 65631
Paramount+ Chatbot (9/12/2024, 11:04:21 AM): To get started, briefly describe what
brings you here today
null (9/12/2024, 11:05:03 AM): I’ve made eight or nine calls over the last six
months. We wake up one morning and our local channels has been changed to Detroit
or Los Angeles. We are in Springfield Missouri every time I call they say they
override it and they fixed it. Try it an hour it’s never fixed, if I get my local
channels on Paramount+, I will not continue my Paramount+
Teodora (9/12/2024, 11:06:23 AM): Hi, thank you for contacting Paramount+. My name
is Teodora, and I'm here to assist you.
null (9/12/2024, 11:06:36 AM): I’m Kim
null (9/12/2024, 11:06:42 AM): I’ve made eight or nine calls over the last six
months. We wake up one morning and our local channels has been changed to Detroit
or Los Angeles. We are in Springfield Missouri every time I call they say they
override it and they fixed it. Try it an hour it’s never fixed, if I get my local
channels on Paramount+, I will not continue my Paramount+
null (9/12/2024, 11:06:55 AM): zip code 65631
Teodora (9/12/2024, 11:07:06 AM): I understand you are reaching out about streaming
issues. Let me see what I can do for you.
null (9/12/2024, 11:07:43 AM): Kolr 10. I called yesterday guaranteed it was
fixed.
Teodora (9/12/2024, 11:07:51 AM): I'm sorry to hear you are having these problems.
To better assist you, may I know your first and last name? This will allow me to
address you properly throughout our conversation.
null (9/12/2024, 11:08:13 AM): Kim Delcour
Teodora (9/12/2024, 11:08:51 AM): Thanks, Kim. I hope you are doing well today.
Just in case this chat gets disconnected, please start another chat session or
reach out to us at http://help.paramountplus.com/s/contact-us.
null (9/12/2024, 11:09:40 AM): Ok. It always gets disconnected when they can’t
figure out how to help me and then I have to start the whole process over again
took over two hours yesterday I run a daycare and I don’t have time to keep calling
you guys and trying to get this fixed
Teodora (9/12/2024, 11:09:52 AM): Kindly give me 2-3 minutes to pull up your
account and see what we can do for you regarding your request. Thank you!
null (9/12/2024, 11:10:00 AM): K
Teodora (9/12/2024, 11:10:32 AM): Thank you so much for your patience, I am able to
pull up your account now thanks to your cooperation. Are you infront of your TV
right now?
null (9/12/2024, 11:10:58 AM): Yes
null (9/12/2024, 11:11:11 AM): It’s a Samsung TV smart TV
Teodora (9/12/2024, 11:11:22 AM): Thank you!
Teodora (9/12/2024, 11:11:46 AM): Is the app of Paramount plus opened right now?
null (9/12/2024, 11:11:54 AM): Yes
null (9/12/2024, 11:12:21 AM): Showing Detroit
Teodora (9/12/2024, 11:12:46 AM): Kindly go to settings for me.
Teodora (9/12/2024, 11:13:38 AM): Then select "support"
null (9/12/2024, 11:13:47 AM): Ok. To let you know, this has been going on for over
six months
null (9/12/2024, 11:14:19 AM): Device ID is EU74 PCV 02 Q5 WN
Teodora (9/12/2024, 11:14:54 AM): Thank you!
Teodora (9/12/2024, 11:17:00 AM): Can you sign out of the application for me.
Teodora (9/12/2024, 11:17:15 AM): Kindly turn off the TV, unplug the TV for about
1–2 minutes and plug back in. Thank you!
null (9/12/2024, 11:19:02 AM): Ok I did
Teodora (9/12/2024, 11:20:43 AM): Perfect. Kindly restart you TV and sign back in.
Thank you!
null (9/12/2024, 11:22:56 AM): Still Detroit. I really don’t understand why
people that work here at Paramount+ to help people can’t get this fixed after six
months
null (9/12/2024, 11:24:49 AM): The app on my phone has the correct location, but
not on our TVs
Teodora (9/12/2024, 11:25:30 AM): We're sorry if it's still the same issue. Can you
sign out from the app and uninstall the app and reinstall it as a last resort of
our basic troubleshooting.
Teodora (9/12/2024, 11:25:51 AM): Got it. Thank you for that information.
null (9/12/2024, 11:26:43 AM): I did that yesterday what differences gonna make
today?
null (9/12/2024, 11:27:39 AM): I was on chat for two hours yesterday doing
everything you just told me to do
Teodora (9/12/2024, 11:28:35 AM): Just in case it won't fix the issue, we will
escalate the case to our technical support team who have better tools, access and
knowledge to resolve the issue.
null (9/12/2024, 11:29:55 AM): Well It did not after six months. Nobody’s escalated
this with me. Griping about it for six months. I’m just gonna try to find CBS on a
different network if you guys can’t help me and get it fixed today.
null (9/12/2024, 11:30:15 AM): I have never once changed our location. It’s being
dumped by you guys and I’m sick of it.
null (9/12/2024, 11:30:30 AM): I went through a whole tornado season with that
local channel
Teodora (9/12/2024, 11:30:41 AM): I understand. If I may ask, are you seeing an
error code on your TV?
null (9/12/2024, 11:30:49 AM): I feel like I paid for a whole year of Paramount+ so
nobody cares whether they fix it or not for me. It’s already paid for.
null (9/12/2024, 11:30:59 AM): No
Teodora (9/12/2024, 11:31:36 AM): Got it. Are you using a firestick device, Roku
device or it is just connected to the Wifi directly?
null (9/12/2024, 11:32:13 AM): WiFi
Teodora (9/12/2024, 11:32:20 AM): Thank you!
Teodora (9/12/2024, 11:34:38 AM): We will go ahead then and escalate this to our
technical support team now.
Teodora (9/12/2024, 11:35:27 AM): As a compensation for the technical issue you
have experienced, I will apply a 10% discount tech coupon on your account now.
null (9/12/2024, 11:35:53 AM): Ok. Thank you After the Experiences I’ve had I
doubt that they’ll call me back, and I doubt that this will ever be fixed
null (9/12/2024, 11:36:14 AM): Will the 10% discount even work since I’ve already
paid for the whole year
Teodora (9/12/2024, 11:36:27 AM): I already have the necessary information needed
by the tech team. Once they receive your case, they will work on it right away and
will contact you via email so kindly check your email from time to time as well as
your spam or junk mail as well just in case the email went there.
null (9/12/2024, 11:36:51 AM): Ok
Teodora (9/12/2024, 11:37:22 AM): The discount will take effect on your next
renewal which will be this incoming October 25, 2024.
Teodora (9/12/2024, 11:37:49 AM): I hope I am able to properly assist you today. Is
there anything else that I can help you out with?
null (9/12/2024, 11:38:09 AM): No