Peacock Helper (9/11/2024, 11:06:56 AM): Peacock Helper Bot here!

🙂
Peacock Helper (9/11/2024, 11:06:58 AM): This Peacock customer service chat is
operated by Salesforce. Both Salesforce and Peacock will receive these
communications, subject to the NBCUniversal Privacy Policy.
Peacock Helper (9/11/2024, 11:07:01 AM): While we wait for an agent, let’s see if I
can help.
Peacock Helper (9/11/2024, 11:07:03 AM): How can I help you today?
Peacock Helper (9/11/2024, 11:07:05 AM): Menu Options:
Getting Started
Device Setup and Login
Payment and Subscriptions
Manage Account
Technical Assistance
Xfinity Customers
null (9/11/2024, 11:07:12 AM): Device Setup and Login
Peacock Helper (9/11/2024, 11:07:14 AM): I may not be able to fly far, but I can
answer your questions:
Peacock Helper (9/11/2024, 11:07:17 AM): Menu Options:
Supported Devices
Download Peacock
Email and Password Not Working
Launching The Peacock App
Subtitles
Start Over
null (9/11/2024, 11:07:24 AM): Start Over
Peacock Helper (9/11/2024, 11:07:27 AM): How can I help you today?
Peacock Helper (9/11/2024, 11:07:29 AM): Menu Options:
Getting Started
Device Setup and Login
Payment and Subscriptions
Manage Account
Technical Assistance
Xfinity Customers
null (9/11/2024, 11:07:43 AM): Manage Account
Peacock Helper (9/11/2024, 11:07:46 AM): I may not be able to fly far, but I can
answer your questions:
Peacock Helper (9/11/2024, 11:07:49 AM): Menu Options:
Update my Peacock profile
Parental controls
Privacy settings
Subtitles
Update my payment information
Unsubscribe from marketing emails
Cancel plan
Start over
null (9/11/2024, 11:08:07 AM): Update my Peacock profile
Peacock Helper (9/11/2024, 11:08:10 AM): What would you like more information
about?
Peacock Helper (9/11/2024, 11:08:12 AM): Menu Options:
Where do I find my account?
Update Email Address
Reset Password
I requested an email to reset my password, but I haven't received it.
Delete Account
Start Over
null (9/11/2024, 11:08:49 AM): Start Over
Peacock Helper (9/11/2024, 11:08:52 AM): How can I help you today?
Peacock Helper (9/11/2024, 11:08:54 AM): Menu Options:
Getting Started
 Device Setup and Login
Payment and Subscriptions
Manage Account
Technical Assistance
Xfinity Customers
null (9/11/2024, 11:08:54 AM): Xfinity Customers
Peacock Helper (9/11/2024, 11:08:57 AM): Learn more about Peacock for Xfinity
customers here:
Peacock Helper (9/11/2024, 11:08:59 AM):
https://www.peacocktv.com/help/article/xfinity
Peacock Helper (9/11/2024, 11:09:01 AM): How can I help you today?
Peacock Helper (9/11/2024, 11:09:03 AM): Menu Options:
Getting Started
Device Setup and Login
Payment and Subscriptions
Manage Account
Technical Assistance
Xfinity Customers
null (9/11/2024, 11:09:09 AM): Technical Assistance
Peacock Helper (9/11/2024, 11:09:12 AM): I may not be able to fly far, but I can
answer your questions:
Peacock Helper (9/11/2024, 11:09:14 AM): Menu Options:
Video Playback Issue
Audio Issue
Trouble Logging In
Subtitles
Parental Controls
Delete Account
My sign in details were updated, but I didn't do it
Start Over
null (9/11/2024, 11:09:29 AM): Start Over
Peacock Helper (9/11/2024, 11:09:32 AM): How can I help you today?
Peacock Helper (9/11/2024, 11:09:34 AM): Menu Options:
Getting Started
Device Setup and Login
Payment and Subscriptions
Manage Account
Technical Assistance
Xfinity Customers
null (9/11/2024, 11:09:38 AM): Xfinity Customers
Peacock Helper (9/11/2024, 11:09:41 AM): Learn more about Peacock for Xfinity
customers here:
Peacock Helper (9/11/2024, 11:09:43 AM):
https://www.peacocktv.com/help/article/xfinity
Peacock Helper (9/11/2024, 11:09:45 AM): How can I help you today?
Peacock Helper (9/11/2024, 11:09:48 AM): Menu Options:
Getting Started
Device Setup and Login
Payment and Subscriptions
Manage Account
Technical Assistance
Xfinity Customers
null (9/11/2024, 11:10:02 AM): Manage Account
Peacock Helper (9/11/2024, 11:10:05 AM): I may not be able to fly far, but I can
answer your questions:
Peacock Helper (9/11/2024, 11:10:07 AM): Menu Options:
Update my Peacock profile
Parental controls
Privacy settings
 Subtitles
Update my payment information
Unsubscribe from marketing emails
Cancel plan
Start over
null (9/11/2024, 11:10:19 AM): Unsubscribe from marketing emails
Peacock Helper (9/11/2024, 11:10:22 AM): We're sad to see you go!
Peacock Helper (9/11/2024, 11:10:24 AM): Manage email preferences anytime in
account settings:
Peacock Helper (9/11/2024, 11:10:26 AM): https://www.peacocktv.com/settings?
DCMP=helper-bot-4.6.1
Peacock Helper (9/11/2024, 11:10:28 AM): Did this help?
Peacock Helper (9/11/2024, 11:10:31 AM): Button Selections:
Yes
No
null (9/11/2024, 11:10:33 AM): No
Peacock Helper (9/11/2024, 11:10:36 AM): Let's fix that!
Peacock Helper (9/11/2024, 11:10:38 AM): What would you like to do next?
Peacock Helper (9/11/2024, 11:10:40 AM): Menu Options:
Start over
Connect to a Live Agent
Email us
End chat
null (9/11/2024, 11:10:42 AM): Connect to a Live Agent
Kartik (9/11/2024, 11:10:51 AM): Thank you for contacting Peacock Customer Care.
Could you provide your full name and email address, please?
null (9/11/2024, 11:11:41 AM): Kim Delcour [email protected]
Kartik (9/11/2024, 11:12:14 AM): Hello Kim. I hope you are well! Thank you for the
information. How may I assist you today?
null (9/11/2024, 11:12:28 AM): We have our local channels the 1399 a month with
Peacock, but it doesn’t give us the correct location. Our location should be
Springfield Missouri
Kartik (9/11/2024, 11:13:20 AM): I apologize for the inconvenience. I would be
happy to assist you with this.
null (9/11/2024, 11:13:34 AM): We are canceling our DIRECTV streaming so I want to
get my local channel with you guys
null (9/11/2024, 11:13:53 AM): Thank you
Kartik (9/11/2024, 11:13:53 AM): For security purposes, we would like to ask you a
couple of questions:
1) Could you verify the full billing address (Street Number and Name with Apt/Unit
Number, ZIP Code, and State) on your account?
2) Could you verify the last 4 digits of the credit card ?
Shreya (9/11/2024, 11:15:44 AM): Thank you for contacting Peacock Customer Care.
Could you provide your full name and email address, please?
null (9/11/2024, 11:16:21 AM): 304 Little Ave., Clever, MO 65631 9768
null (9/11/2024, 11:18:21 AM): Kim Delcour [email protected]
Shreya (9/11/2024, 11:19:36 AM): Hi, Kim. I hope you are doing well. Thank you for
sharing the information. How can I assist you today?
null (9/11/2024, 11:19:51 AM): We have our local channels the 1399 a month with
Peacock, but it doesn’t give us the correct location. Our location should be
Springfield Missouri
null (9/11/2024, 11:20:10 AM): It is showing Detroit, Michigan not Springfield,
Missouri
null (9/11/2024, 11:20:42 AM): We are canceling our DIRECTV streaming just going
with Peacock, but I need to make sure I have our local channels first
Shreya (9/11/2024, 11:22:50 AM): I apologize for the inconvenience. I would be
happy to assist you with this.
null (9/11/2024, 11:23:09 AM): Thank you
Shreya (9/11/2024, 11:25:56 AM): According to your zip code you should get KYTV
Station.
Shreya (9/11/2024, 11:27:29 AM): Please confirm the exact name of the local channel
that you are getting instead of KYTV.
null (9/11/2024, 11:28:54 AM): Yes ky3
Shreya (9/11/2024, 11:29:25 AM): Thank you. Please confirm the device that you are
using to access Peacock.
null (9/11/2024, 11:31:42 AM): Tv
Shreya (9/11/2024, 11:32:04 AM): Thank you. Please share the make or brand name of
the TV.
null (9/11/2024, 11:33:39 AM): Samsung
Shreya (9/11/2024, 11:36:46 AM): Thank you. Please confirm if you are getting this
issue on any alternate device.
null (9/11/2024, 11:39:30 AM): All of our tvs
Shreya (9/11/2024, 11:39:46 AM): I haven't heard from you for a bit. I'll be here
for a few more minutes if you still need my help.
null (9/11/2024, 11:40:02 AM): All of our TVs, but I don’t care about the other
ones as long as our Samsung gets it
Shreya (9/11/2024, 11:41:15 AM): Are you accessing from a home network or another
location?
null (9/11/2024, 11:41:33 AM): Home my address
null (9/11/2024, 11:42:05 AM): We have Att internet. Apple apps
Shreya (9/11/2024, 11:42:36 AM): Thank you. Please confirm if you have connected
any VPN to your TV.
Shreya (9/11/2024, 11:44:29 AM): I haven't heard from you for a bit. I'll be here
for a few more minutes if you still need my help.
null (9/11/2024, 11:44:55 AM): Where do I get my VPN number?
Shreya (9/11/2024, 11:45:41 AM): A VPN, or Virtual Private Network, allows you to
create a secure connection to another network over the Internet. VPNs can be used
to access region-restricted websites, shield your browsing activity from local
network and ISP on public Wi-Fi, and hide your real IP address when browsing and
using software.
null (9/11/2024, 11:46:30 AM): OK, let me look and see if I can find it
Shreya (9/11/2024, 11:46:54 AM): Thank you. I will be on standby.
Shreya (9/11/2024, 11:48:15 AM): I haven't heard from you for a bit. I'll be here
for a few more minutes if you still need my help.
Shreya (9/11/2024, 11:50:03 AM): Just checking to see if you are still there. I
will be ending our chat shortly as I haven't heard back from you.