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KnowBe4 User Guide

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69 views13 pages

KnowBe4 User Guide

Uploaded by

imran.onetrust123
Copyright
© © All Rights Reserved
We take content rights seriously. If you suspect this is your content, claim it here.
Available Formats
Download as PDF, TXT or read online on Scribd
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KnowBe4 User Guide

TABLE OF CONTENTS
1 REGISTERING FOR KNOWBE4 .................................................................................... 1-2
2 LOGGING INTO KNOWBE4 ........................................................................................... 2-4
3 VIEWING AND COMPLETING TRAINING ..................................................................... 3-5
4 PHISHING ATTEMPTS ................................................................................................... 4-7
4.1 ACTIVATE GMAIL PHISH ALERT ADD-ON............................................................................................ 4-7
4.2 REPORTING PHISHING ATTEMPTS...................................................................................................... 4-9
4.2.1 Phish alert – simulated phishing attempt from KnowBe4 ................................................... 4-10
4.2.2 Phish alert – what to do if you report an email that was not from KnowBe4 ...................... 4-11
4.2.3 Failed phishing attempt ...................................................................................................... 4-12
1 Registering for KnowBe4
When you are first enrolled in training in KnowBe4, you will receive an email to your
intl.unbound.org gmail account to let you know you have been enrolled, when you must
complete the training, and the training assignments you have. Click on the link in the email:

You will then see the following message indicating that a confirmation link has been sent in
another email to complete the registration process:
When you receive this second email, click on the link that says, “Activate my account”:

Then, complete the form with your first name and last name. Create your password for KnowBe4
by entering the password once, then entering it again to confirm. Then click Sign In:
2 Logging into KnowBe4
Once you have registered, to login to KnowBe4, go to www.knowbe4.com and click on Account
Login in the upper right:

Enter your intl.unbound.org email address and click Next:

Enter the KnowBe4 password you created while registering and click Sign in. If you do not
remember your password, click “Forgot your password?” to send yourself a reset password link.
3 Viewing and completing training
After logging into KnowBe4, you will see your Dashboard that shows any pending assignments.
To go to your training assignments, click on “Go to Training” or click on the Training tab:

If this is your first time logging in to KnowBe4, you will see an option to take a tour. Click Show
Me Around to take the tour or Skip Tour to close the tour:
If you would like, you can click on English (United States) to view the languages in which the
training is available and select another language. Otherwise, click on Start to begin the training:

Your training will open in a new window. Follow the instructions. It is necessary to watch the
videos that are part of the training in order to click Next to advance to the next section.
Sometimes it is necessary to click on icons to watch certain videos or to read information. The
on-screen instructions will let you know if it is necessary to click on icons.

Once you have completed all of your required training, you will see this message on the Training
tab. It is not necessary to complete additional training modules unless you receive an email
asking you to do so.
4 Phishing attempts
As part of internet security training, each user will receive simulated phishing attempts at
random times. It is necessary to report these attempts to pass the training. If you click on a
simulated phishing attempt, you will be added to additional training.

4.1 Activate Gmail Phish Alert Add-on


In order to report and track phishing attempts sent as part of training, each user will receive a
Gmail Phish Alert Add-on Activation email. When you receive this email, open it and click on
the Phish Alert button on the right of Gmail. It is not necessary to use the manual registration key
in the email.
You will then see a message that says that you have successfully activated the Phish Alert
button. Close the message. You do not need to do anything else at this time. You will use this
button in the future to report phishing attempts.
4.2 Reporting phishing attempts
When receiving an email, if you notice anything suspicious, such as typos, a sense of urgency,
unexpected senders, unexpected attachments, etc., the email should be reported as phishing. To
do this, open the email, and click on the Phish Alert button on the right. Only use this button to
report emails that are phishing attempts. Do not use it for marketing emails or other unwanted
emails that are not malicious attempts. You can unsubscribe form those emails or report them as
spam as appropriate.

You will see a confirmation message. Click on Phish Alert to proceed to report the email as
phishing:
4.2.1 Phish alert – simulated phishing attempt from KnowBe4

If the email you reported was a simulated phishing attempt from KnowBe4, you will see a
message letting you know this. Good job! You passed the phishing test, and you can close the
message. The email will be deleted. You do not need to do anything else at this time, but monitor
your email for additional phishing messages so you can report them in the future.
4.2.2 Phish alert – what to do if you report an email that was not from
KnowBe4

If you click the Phish Alert button for an email that was not a simulated phishing attempt from
KnowBe4, you will see the message below, and the email will be deleted (moved to your Trash
folder). This could mean that the message was a real phishing attempt (not from KnowBe4) or
the message was legitimate. To review the message again, go to your Trash folder, but be
careful not to click on any links or attachments if you suspect the email is a phishing attempt.
4.2.3 Failed phishing attempt
If you receive a simulated phishing attempt from KnowBe4 and click on a link or open an
attachment in that email, you will see a message that you clicked on a simulated phishing test.
You will then be added to additional phishing training in KnowBe4, so watch your email for
information on additional required training in KnowBe4.

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