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Sujan CV

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14 views4 pages

Sujan CV

cv sample

Uploaded by

Beowulf King
Copyright
© © All Rights Reserved
We take content rights seriously. If you suspect this is your content, claim it here.
Available Formats
Download as DOCX, PDF, TXT or read online on Scribd
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Sujan Kshetri

[email protected]
Linked In:
Ekantakuna, Lalitpur, Nepal
Contact:+9779801103712

Summary:
I am self –motivating, quality conscious person and my primary key attributes are firm
determination, innovative ideas, positive attitude and never dying confidence and diligence.
To work with an organization that provides an abundant opportunities to amplify my skills and to
contribute.

Professional Skills:
• Communication & leadership
• Analytical & interpersonal skill
• Problem Solving & Typing

Experience:
Intern at Nepal Rastra Bank
Responsibilities and Accomplishments

 Data Analysis and Reporting:


o Assisted in compiling and analysing financial and economic data for internal
reports.
o Contributed to the preparation of statistical summaries and presentations.
 Documentation Management:
o Organized and maintained financial records and regulatory documents.
o Supported the review and verification of banking data for accuracy and
compliance.
 Policy Review Assistance:
o Supported the team in reviewing and updating financial policies and regulatory
guidelines.
o Conducted research to assist in the evaluation of banking regulations.
 Team Collaboration:
o Coordinated with various departments to streamline operational processes.
o Assisted in the execution of assigned administrative tasks within tight deadlines.
Key Achievements:

 Gained insight into the operations of Nepal’s central banking system.


 Enhanced understanding of financial regulations and monetary policy frameworks.

Customer Support & Monitoring (2013-2016)


Worldlink Communication Pvt Ltd
Jawakhel, Kathmandu

Responsibilities

 Technical Troubleshooting:
o Resolved client-reported internet connectivity issues through apps, emails, and
phone support.
o Diagnosed and rectified software, hardware, and network-related issues.
 Customer Assistance:
o Provided step-by-step guidance to clients for configuring routers and setting up
Wi-Fi networks.
o Addressed customer inquiries and ensured timely resolution to enhance user
satisfaction.
 Team Leadership:
o Led a team to address operational challenges, ensuring tasks were completed
within deadlines.
o Prepared and presented detailed operational reports and summaries to higher
management.
 Network Monitoring:
o Monitored fiber network health and identified potential issues before service
disruptions.
o Escalated complex or unresolved physical connectivity issues to specialized
technical teams.
 Proactive Issue Management:
o Used monitoring tools to anticipate service bottlenecks and implemented
solutions promptly.
o Collaborated with cross-functional teams to optimize system performance and
reliability.
Customer Support Representative
Innovatetech (mySecondTeacher)
2023 – Present

Responsibilities and Accomplishments

 User Support and Issue Resolution:


o Provided timely and effective support to users, resolving technical issues related
to the e-learning platform.
o Delivered step-by-step troubleshooting for platform navigation, account
management, and content access.
 Enhanced Communication Channels:
o Acted as a bridge between users and technical teams, ensuring clear
communication and quick resolutions.
o Responded to user inquiries via multiple channels, including email, chat, and
calls, maintaining a high satisfaction rate.
 Feedback Collection and Analysis:
o Gathered user feedback to identify platform improvement areas and collaborated
with the development team for updates.
o Analyzed recurring issues and suggested actionable solutions to improve platform
functionality.
 Training and Development:
o Conducted training sessions for new users to familiarize them with platform
features and tools.
o Assisted in creating user manuals and FAQs to enhance user experience and
reduce support inquiries.
 Efficient Technical Troubleshooting:
o Diagnosed and resolved system bugs and technical glitches to ensure
uninterrupted service delivery.
o Coordinated with the dev team to escalate unresolved issues and monitor progress
until resolution.

Key Achievements:

 Improved user satisfaction by maintaining a professional and empathetic approach to


support.
 Contributed to optimizing internal support processes for quicker resolution times.
 Played a role in onboarding new users, enhancing customer retention and trust in the
platform.
Education:
Education School Leaving Certificate (2009)
I.J Pioneer Higher Secondary School
Sundar Bazar, Lamjung
Intermediate (+2), Management (2011)
Computer Science specialization
United Academy
Basundhara, Kathmandu
Bachelor in Information Technology and Management (2015)
Kantipur College of Management and Information
Lekhnathmarg, Thamel, 44600

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