Assignment 2 – MGT301 Operations Management– September 2024 Semester

ASSIGNMENT 2

Subject: MGT301
Operations Management

Semester: September 2024 Semester

Subject Lecturer: Dr. Nguyen Ngoc Anh

Email: [email protected]
Subject Convenor: Dr. Fatimah Binti Pa’wan
[email protected]

20 Pages including the Cover Page

Assignment 2 – MGT301 Operations Management– September 2024 Semester

Assignment 2 (Group Term Project): 100 marks or 30% weightage

REQUIREMENT:

1. In a group of 3 to 4 students, identify any small business in an industry of your own

interest to study its operations management. It can be product based or service-based
business.

• Students must get primary information on the areas that they must cover.
• Please consider access to the location in your decision.

2. Interview its owner/operations manager/authorized officer with regards to some key

operations management especially TQM, process design, layout choices, past
strategies undertaken to enhance their operations and customer added value,
issues in managing inventories and challenges faced in managing operation of the
business.

• Prepare a checklist of questions with regards to the information/area that you

want to know for the purpose of assessment.
• Show the draft and finalized version of questions before conducting the
interview.

3. Based on the feedback and your observation, assess the real practice and situation in
the company including employees’ access to the resources/process flow and customer
access to the product and service (if any).

4. Prepare a business report according to the following guideline, and the length of the
report should be 3500 words.

1. Introduction
Background of company including company’s name, location, type of business,
vision, mission, number of employees and length of business operation.

2. Operation management in the company

• Start with a description of how the company manages its operations. The
description is whether it has a specific unit/position managing the operation.
• Critically discuss your findings by reflecting relevant operation
management concepts and principles learned in operations management
especially on managing quality, process design, location strategies, and
management of inventories. Include also strategies undertaken to enhance
their operations, value added activity/s and challenges faced in managing
operation of the business
❖ Support your discussion with relevant literature. A minimum of SIX (6)
credible references is required.
Assignment 2 – MGT301 Operations Management– September 2024 Semester

3. Conclusion

Conclude your report and include recommendation and support from literature.
4. References list
th
• All referencing must follow the APA referencing system (7 edition).
• A minimum of SIX (6) references from credible sources are required.
• Relevant and useful articles can be found in appropriate management
journals. Make use of the EBSCO Host Database - the electronic library, made
available by HELP University.
• Please refer to Rubric on how this assignment will be assessed. Rubric for
Group Assignment will also be posted in LMS.

5. Do presentation on the date/time scheduled by your lecturer. Please refer to

Presentation Rubric to know evaluation criteria. Please plan and utilize the
allotted time 15-16 minutes for presentation. Deduction of 2 marks from
the total score is applicable for not utilizing/exceeding the allotted time.

SUBMISSION OF ASSIGNMENT

1. Students must submit the assignment NO LATER THAN 28th November 2024
(Week 12)/ Thursday. Please refer to HLMS.

2. Submission of the assignment shall be of the following format:

• Word format, Font in Times New Roman and of size 12, line spacing of 1.5
with the normal pagemargin on A4 paper. All pages must be properly aligned
and justified.
• Single sided.
• All pages <except cover page if there is one> must be numbered. Use only one
side ofthe paper, and the page numbering shall be placed at centre bottom of the
page.
• Turnitin similarity %: not more than 15%
• To use cover page answer sheet and attach assignment evaluation form. A
penalty of5 marks will be levied if fail to do so.
• Delay or postponement of submission is strictly NOT ALLOWED, without
acceptable reasons. A penalty of 10% reduction of the total marks granted to
theproject report will be levied for each day of late submission.
• Students are required to submit the assignment in TWO procedures:

❖ Submit SOFT COPY of the assignment to Turnitin to avoid high

Assignment 2 – MGT301 Operations Management– September 2024 Semester

similarity index (Do not include the cover page in the file. Please
do not include the marking rubrics in your submission), and a
complete set of write up (single file) to HLMS through the given
submission link.

❖ Submit a HARD COPY of the assignment to the faculty office.

When compiling your assignment for submission, it must be in the
following order:
• Assignment Cover Sheet
• Rubrics (Rubric of Report and Presentation Rubric)
• Table of contents
• Body (from introduction to conclusion)
• Referencing list
• Appendices, if applicable

If you are having difficulty in completing work in time due to illness or extenuating
circumstances, you may apply for an extension through your lecturer with supporting
documentations e.g., medical certificate, police report etc. Applications for
extensions on or after the due date of the assessment will not be considered. A
deduction of 10% per day from the marks awarded after the due date applies if the
piece of work is submitted late without an approved extension

*** END OF ASSIGNMENT***

Assignment 2 – MGT301 Operations Management– September 2024 Semester

ASSIGNMENT MARKING RUBRIC (LITERATURE REVIEW REPORT 100%)

SCORE (100%)

Criteria and Weightag Deficient Undeveloped Average Developed Exemplary Max Marks
Qualities e Marks Obtained
1 2 3 4 5

Content

1. Introduction 2.0 Unable to analyze Brief analysis with Acceptable and Good analysis and Excellent analysis 10
the articles to insufficient adequate analysis introduction. and introduction.
cover the introduction. and introduction.
required
introduction.

2. Content 2.0 Unable to provide A summary is An adequate A good summary is Appropriate and a 10
the required provided. summary is provided. Covered very good
summary and However, provided. Acceptable all the required summary is
content. inadequate Requires content. provided.
content and improvement for Covered all the
improvement is certain parts. required content.
required
Assignment 2 – MGT301 Operations Management– September 2024 Semester

3. Quality of 2.0 No research- Overemphasis Equal mix of non- Adequate to good Thorough 10
literature. based literature. upon popular and research and emphasis upon reference to most
non-research research -based important research important
literature. Little literature. studies. research studies.
research-based
literature.

4. Relevance 2.0 Relevance of Brief mention of Some explanation of Adequate to good Explicit 10
of published published studies relationship of relationship of explanation of relationship
studies to to the chosen literature to the literature to the literature’s between relevant
chosen topic not chosen topic; chosen topic relationship to literature and the
topic. addressed. explanation provided. chosen topic chosen topic
lacking. provided. demonstrated.
Assignment 2 – MGT301 Operations Management– September 2024 Semester

5. Relevance 2.0 Relevance of Brief mention of Some explanation of Adequate to good Thorough 10
of published published studies relationships relationships among explanation of development of
studies to to each other not among some published studies relationships relationships
each other. addressed. published studies; provided. among published among published
explanation studies. studies.
lacking.

Presentatio
n

6. Organizatio 2.0 Inconsistent or Organization Organization Organization Organization 10

n confusing to present but not outlined. Subtopics clearly outlined. clearly outlined
reader. outlined. do not follow logical Most subtopics are and followed.
Subtopics are not sequence or are appropriate and Literature
clearly inappropriate. follow logical discussion
established or are sequence. organized into
inappropriate. appropriate
subtopics which
follow logical
sequence.

7. Transitions 2.0 No apparent Despite Basic sentences, Clear, logical Clear, logical, 10
transition transitional paragraph, section transitions appropriate
between devices, sequences are throughout. transitions and
sentences, structural demonstrated. Paragraphs are not coherent
between sequence is Some sentences, consistently paragraphs
paragraphs, or unclear. paragraphs, sections presented as facilitate chapter
between sections. do not follow logical coherent units. organization.
order.
Assignment 2 – MGT301 Operations Management– September 2024 Semester

8. Current 2.0 Rationale for Stated rationale is Rationale stated but Rationale stated Clear, logical 10
study current study not unclear or follows not supported by and marginally explanations for
rationale stated. poor logic. discussion of the supported by rationale and for
and Contribution of Contribution of literature. discussion of the contribution of
contribution current study to current study not Contribution of literature. current study
(Review and body of stated. current study not Contribution of established.
conclusion) knowledge not clarified. current study not Rationale and
stated. clarified or not contributions are
supported by the supported by the
literature. literature.

Writing/format

9. Clarity of 2.0 Writing does not Writing Writing is generally Writing is clear and Writing is free of 10
writing and clearly express occasionally clear. Adequate free of grammatical grammatical and
interpretati interpretation of expresses understanding of and spelling errors spelling errors
on of literature. interpretation of research literature and expresses a and expresses a
literature Grammatical and literature. not demonstrated. single voice. single voice.
spelling errors Grammatical and Occasional Analysis and Writing is
present. spelling errors are grammatical or understanding of evaluative,
Inconsistent present. spelling errors research literature interpretive, and
voice. Inconsistent present. Inconsistent are partially clear.
voice. voice. demonstrated. Understanding of
research
literature
thoroughly
demonstrated.
Assignment 2 – MGT301 Operations Management– September 2024 Semester

10. Bibliographi 2.0 Text and Text and Citations within text Citations within All citations 10
c (APA) bibliography bibliography and bibliography text and present and
format citations missing. citations are present with bibliography correctly
occasionally frequent present. Few formatted.
present. Format inconsistencies or inconsistencies or
is inconsistent or errors. errors.
incorrect.

Total 20.0 100

 Assignment 1 – MGT301 Operations Management– September 2024 Semester

GROUP NO

BUSINESS REPORT PRESENTATION MARKING RUBRICS (100%)

No STUDENT NAME STUDENT ID PRESENTATION PERCENTAGE

MARKS MARKS
OBTAINED OBTAINED
(100%) (10%)

UNSATISFAC TORY LOW FAIR ABOVE EXCELLENT

OR NO AVERAGE
CRITERIA
RESPONSE

0 1 2 3 4
Delivery No presentation The presenters The presenters The The presenters 20
was done. were clearly were somewhat presenters were were very well
(Presentation unprepared to prepared. well prepared and
present to the Delivery of the prepared and delivered ideas in
Skills) audience. presentation was delivered a clear and
Marked lack of made however ideas with concise manner,
eye contact, with a string lots of eye without depending
(20%) poor voice dependence on contact. too much on
volume, tone, notes. Some eye Appropriate voice notes. Volume,
and pacing. contact and good volume, pacing, and
Inappropriate voice volume, tone tone, gestures
gestures which and pacing. Some and pacing. contribute
detracted from appropriate Gestured maximally to the
the presentation. gestures that supported the presentation.
supported the overall
presentation. presentation.
(1-5) (16-20)

(6 -10) (11-15)
 Assignment – HRM201 Managing Human Resources – September 2024 Semester

Organization No presentation The information The information The information The presentation 16
was done presented was presented was was clear and of the information
(16%) mostly unclear. somewhat clear. presented in a was exceptionally
Audience For most part of logical well organized
cannot the presentation, it sequence and easy to
understand the was acceptable, which the understand.
presentation however, still can audience can
because there is be improved. follow.
no sequence in (13-16)
presentation.
(5-8) (9-12)

(1-4))
Content No presentation The content was The content was Content was Great job! Offered 20
was done completely off acceptable. on-topic and creative new
(20%) topic as if the However, should with some insights on the
group did not have paid more creativity and topic.
even read the attention to certain insight.
instructions. instruction.
(16-20)
(1-5)
(11-15)
(6-10)

No presentation Has a Has some Has a good Has a very good

Application of and complete
20
was done minimal application of application
Knowledge application knowledge and of application of
of fulfils certain knowledge knowledge,
(20%) knowledge good ideas and
required and fulfils
to fulfill the content the fulfils the
required for the required
required
content of content for the
assignment. content for assignment
the the
assignment. assignment.
(6-10) (16-20)

(1-5) (11-15)

Pronunciation No presentation Was frequently Spoke somewhat Spoke clearly Spoke clearly and 4
was done. numbles or clearly and and distinctly distinctly all
and Enunciation mispronounced somewhat most (80%- (90%-100%) of the
several (more distinctly most 89%) of the time and
(4%) than 10) key time and mispronounced
(70%-79%) of the
words in the time, and mispronounce no words in the
presentation. mispronounced d few (less presentation.
few (less than 10, than 5) key
more than 5) key words in the
(1) (4)
words in the presentation.
presentation.
(2)
(3)
Mechanics No presentation Many A few Almost no No grammatical, 4
was done. grammatical grammatical grammatical, spelling or
(4%) spellings or spellings or spelling or punctuation
punctuation punctuation punctuation errors.
errors. errors. errors.

(1) (2) (3)

(4)

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 Assignment – HRM201 Managing Human Resources – September 2024 Semester

Professionalism No presentation Showed an Showed some Presenter Completely 8

was done. unprofessional aspects of showed professional and
(8%) behavior/ act professional professionalism ready for
such as talking/ behavior/ act m by being presentation with
texting during such prepared for appropriate
presentation as respect during his/ her business attire.
session, Presentation presentation, Presenter knew
late coming for session and dress when it was
presentation, acceptable dress. appropriately his/her turn and
not adhere to and was respectful to
appropriate respectful to another presenter
attire. others during during
(1-2) presentation presentation
(3-4) session. session.

(5-6) (7-8)
Sources/Referen No presentation Citations and Most sources of Most sources All sources of 8
was done /No references were information were of information were
ces/citations citation of incomplete or cited and information cited and
inaccurate and referenced were cited and referenced
(8%) information and
provided no
reference list. properly. referenced in accurately
way to check APA style and according to APA
the validity f the documented style to
information. (3-4)
sources to demonstrate the
enable credibility and
accuracy authority of the
(1-2)
checking. information
(5-6) presented.

(7-8)
Total Marks 100

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Assignment – HRM201 Managing Human Resources – September 2024 Semester

GRADING SCHEME

Mark Range GRADE GRADE DEGREE MARKING RUBRICS

POINT CLASSIFICA
TION

• Comprehensive and excellent

grasp of key concepts
85 - 100 HD 1 4.00 • Excellent use of analytical
means and logical arguments
• Excellent synthesis of
arguments and excellent use of
relevant examples
• Balanced discussions and
FIRST excellent flow of ideas
• Excellent command of
CLASS
language with no errors
• Excellent and consistent
80 – 84 HD 2 3.75 referencing

• Comprehensive and excellent

grasp of key concepts
75 - 79 DI 1 3.50 • Excellent use of analytical
means and logical arguments
• Good synthesis of arguments
and excellent use of relevant
examples
• Balanced discussions and good
SECOND flow of ideas
• Excellent command of
UPPER
language with no errors
CLASS • Excellent and consistent
70 – 74 DI 2 3.25 referencing
• Competent grasp of key
concepts
65 – 69 CR 1 3.00 • Competent use of analytical
means and logical arguments,
albeit with some errors
• Fair synthesis of arguments
and moderate use of relevant
SECOND examples
LOWER • Fairly balanced discussions
CLASS and fairly clear flow of ideas

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Assignment – HRM201 Managing Human Resources – September 2024 Semester

60 – 64 CR 2 2.75 • Competent command of

language and limited amount of
errors
• Satisfactorily is referencing
• Basic grasp of key concepts
• Less than satisfactory use of
55 - 59 PS 1 2.50 analytical means and logical
arguments
• Little synthesis of arguments
and hardly any relevant
examples
• Some evidence of balanced
discussions and poor
organisation
THIRD • Satisfactorily command of
CLASS PASS language and considerable
50 - 54 PS 2 2.00 amount of errors
• Relatively flawed referencing
• Shows ignorance of key
concepts
0 - 49 FL 0.00 • Less than satisfactory use of
analytical means and logical
arguments
• Little synthesis of arguments no
relevant examples
• Little or no balanced
discussions and poor
organisation
• Relatively poor command of
language and unable to
expressed ideas clearly
• No referencing or poor
referencing

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Assignment – HRM201 Managing Human Resources – September 2024 Semester

Assignment No.: __

Assignment Cover Sheet

Student Information (For group assignment, please state names of all
Grade/Marks
members)

Name ID

Module/Subject Information Office Acknowledgement

Module/Subject Code

Module/Subject Name

Lecturer/Tutor/Facilitator

Due Date

Assignment Title/Topic

Intake (where applicable)

Word Count Date/Time

Declaration

. I/We have read and understood the Programme Handbook that explains on plagiarism, and I/we testify
that, unless otherwise acknowledged, the work submitted herein is entirely my/our own.

. I/We declare that no part of this assignment has been written for me/us by any other person(s) except
where such collaboration has been authorized by the lecturer concerned.

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Assignment – HRM201 Managing Human Resources – September 2024 Semester

. I/We authorize the University to test any work submitted by me/us, using text comparison software, for
instances of plagiarism. I/We understand this will involve the University or its contractors copying my/our
work and storing it on a database to be used in future to test work submitted by others.

Note:1) The attachment of this statement on any electronically submitted assignments will be deemed to
have the same authority as a signed statement.

2) The Group Leader signs the declaration on behalf of all members.

Signature: Date:

mail:

Feedback/Comments*

Main Strengths

Main Weaknesses

Suggestions for improvement

Student acknowledge feedback/comments

Grader’s signature Student’s signature:

Date: Date:
Note:

1)A soft and hard copy of the assignment shall be submitted.

2)The signed copy of the assignment cover sheet shall be retained by the marker.

3)If the Turnitin report is required, students have to submit it with the assignment. However, departments may allow students
up to THREE (3) working days after submission of the assignment to submit the Turnitin report. The assignment shall only be
marked upon the submission of the Turnitin report.

*Use additional sheets if required.

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Assignment – HRM201 Managing Human Resources – September 2024 Semester

ACADEMIC INTEGRITY

Honesty and Responsibility

Academic integrity is an important tenet for HELP University (the “University”). In pursuit of the
highest standards of academic integrity, the University holds its students to the highest ethical
standards defined by the Rules and Regulations section of the Academic Handbook. All students
studying a HELP University programme are subjected to and are bound by the Student Academic
Misconduct Rule to assure academic honesty. Students are required to sign a pledge on the
assignment cover sheet before submitting your assignments.

What is Plagiarism?
Plagiarism is academic dishonesty or academic theft, and it is a serious academic offence.
Plagiarism includes, but is not limited to, the followings:
1. quote, paraphrase or summarise someone else’s ideas, theories or data, in whole or in
part, without appropriate acknowledgement;
2. borrow ideas, opinion or words, in whole or in part, from other sources without properly
crediting the author(s);
3. use any facts, statistics, diagrams or graphs, in whole or in part, without acknowledging
the source clearly;
4. claim or imply original authorship of someone else’s ideas, theories or data, in whole or
in part, as your own;
5. employ or allow someone to help to revise, amend or write your work and pass off as
your own original work;
6. collaborate with or allow other students to copy your work; and
7. draw on sources more than what you have acknowledged by citations.

While a student is not discouraged to discuss an assignment with his/her friends or classmates,
the work he/she submits must be done by the student alone. If a student shares his/her
assignment with other students and they plagiarise it, the student is as guilty as those students
who plagiarised his/her assignment. All parties to plagiarism are considered equally guilty. Under
no circumstances should a student be involved in collusion with other students unless he/she is

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Assignment – HRM201 Managing Human Resources – September 2024 Semester

permitted to work on an assignment jointly by the lecturer/tutor. If a student is unsure what

constitutes plagiarism, he/she is obliged to consult the lecturer/tutor on the matter before
submission of his/her assignment.

When and How to Reference?

Knowing when and how to cite is a student’s responsibility. If he/she is in doubt or need more
help on this matter, the student may consult the lecturer/tutor. The following list comprises some
of the sources a student will need to reference. The list is by no means exhaustive, but simply
consists of the most common sources used by students to complete their work.

1. Books
2. Chapters in books
3. Journal articles
4. Conference papers
5. Newspaper articles
6. Magazines
7. Websites
8. Study guide

Students are advised to cite in the following cases [1]:

1. When he/she quotes two or more words verbatim, or even one word if it is used in a way
that is unique to the source;
2. When he/she introduce facts that he/she have found in a source;
3. When he/she paraphrase or summarise ideas, interpretations, or conclusions that he/she
find in a source;
4. When he/she introduce information that is not common knowledge or that may be
considered common knowledge in your field, but the reader may not know it;
5. When he/she borrow the plan or structure of a larger section of a source’s argument (for
example, using a theory from a source and analysing the same three case studies that the
source uses);
6. When he/she build on another’s method found either in a source or from collaborative
work in a lab;
7. When he/she build on another’s program in writing computer code or on a not-
commonly-known algorithm; and/or
8. When he/she collaborate with others in producing knowledge.

1
http://www.yale.edu/bass/writing/sources/plagiarism/warning.html, accessed May 18, 2008.

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Assignment – HRM201 Managing Human Resources – September 2024 Semester

In general, a referencing system requires two parts:

1. In-text citations
This is information about a source within the text of an assignment.
2. List of references
This is a list of all sources a student has used to research his/her assignment. It is
alphabetically arranged by author surname and appears immediately after the last page
of an assignment.

Different faculties or departments may have different requirement on how referencing for an
assignment should be done. The various formats used for in-text citations and list of references
are available in the following websites:
1. Harvard System
(http://www3.imperial.ac.uk/library/subjectsandsupport/referencemanagement/harvar
d))
2. Chicago Style (http://www.chicagomanualofstyle.org/index.html)
3. American Psychological Association or APA Style (http://www.apastyle.org)
4. Modern Language Association of America or MLA Style (http://www.mla.org/style)

Once a student has selected a referencing style for his/her assignment, he/she must follow the
same style consistently throughout the assignment. We strongly suggest that the student
consults the lecturer/tutor about which method to use before submission of his/her assignment.
Penalties for Plagiarism

The Turnitin Similarity Index for all programmes offered should be not more than 15%.

Penalties for plagiarism ranges from mark reduction for the assignment to expulsion from the
University. If plagiarism has been found to have occurred, the action(s) taken will be determined
by the forms of plagiarism implicated:

1. Complete plagiarism
Verbatim copying another person’s work without acknowledgement
- To be referred to a panel2 for further investigation. If the student is found to be
guilty, a grade “FL” is to be awarded for the subject.
2
The panel consists of the HoD as the Chair and 2 to 3 senior academic staff.

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Assignment – HRM201 Managing Human Resources – September 2024 Semester

2. Substantial plagiarism (Turnitin Similarity Index ≥ 30%)

Near-verbatim copying another person’s work by simply altering the order of the sentences
or the format of presentation or by changing a few words or phrases without
acknowledgement.
- Based on a report submitted by the lecturer in charge of the subject, a Zero mark
will be awarded for the said assessment.

3. Minimal plagiarism (Turnitin Similarity Index ≥ 15%)

Paraphrasing by changing and/or eliminating some words without proper
acknowledgement.
- Based on a report submitted by the lecturer in charge, a deduction of up to 50% of
marks the student is entitled to receive for the said assessment.

Pleading ignorance or unintentional plagiarism does not constitute valid reasons for plagiarism
and will not avoid the penalties from being imposed. Excuses for acts of plagiarism such as the
following, but not limited to, will not be entertained:
1. I don’t have time to do the assignment
2. I have too many assignments due on the same day
3. I don’t know, I really didn’t do it
4. I am not aware
5. I don’t understand what plagiarism means
6. I have no intention to plagiarize
7. I forgot to cite the reference
8. I forgot to include the bibliography
9. My English is not good
10. My lecturer/tutor did not explain to me
11. In my country, it is alright to copy someone else’s work
12. My friend copied my assignment when I let him/her to look at my assignment
13. My friend copied my assignment when I allow him/her to use my laptop
14. I did my assignment in the computer lab, someone must have copied my work
15. I asked my friend to submit my assignment and he/she copied my work
16. I discussed my assignment with my friends, so our answers are the same/similar
17. Even though I do not have in-text citation but I have bibliography/reference list

Students should be reminded that it is their responsibilities to take due care throughout their
written work to effectively reference or cite when they use others’ ideas from any source.

20