Business Communication Skills BS BSP151 and HRM130 Course Outline-1

Business Communication Skills-2018/19
BS/BSP151 and HRM130

Course Descriptor
Course Overview
Communications skills are essential to any person’s life because man is gregarious i.e. is a social
being and spends most of the time communicating in various forms; oral, non-verbal, written
and interpersonal. The most successful human beings are those who are good at interacting
with others in different situations. At the centre of our ability to expertly interact with people
are our solid skills in the different forms of communication. For that reason it is important for
students to recognize the value of and develop good communication skills. This course Business
Communication aims to take expose students to communication skills in order for to appreciate
the need for communication, the various forms of communication, the various contexts within
which they will be required to communicate.
Much as this course may appear to be biased towards Business Students, all students across
different programmes or faculties are equally expected to be armed with basic communication
skills to enable them to engage in effective and professional communication.
Course Objective
The purpose of the course is to equip students with the fundamental principles and skills that
are required for communication in one’s academic, work and business life (written and verbal).
Rationally, students are expected to communicate in an academic manner by way of
assignments (essays or reports), tests, oral presentations and examinations. Unfortunately,
most students have poor communication skills. Therefore, this course looks to help students
improve their communication skills necessary for success in both academic and business life.
Course Content
1. Business Communication, an introduction
 Communication and its importance
 Forms and types of communication
 Emotional Intelligence (EI)
 The Communication Process
 Barriers to Effective Communication
 Tenets of quality Communication
2. Communication in Academic Situations

 Plagiarism and Referencing
 Rules and fundamental principles of referencing
 Referencing and reading Skills
 Understanding the spoken and written word
o Note taking and Note making
 Necessary tools for writing
o Punctuation marks
1
o Numbering, bullets and indentation
 Academic Writing
o Reports- Academic and other types of reports
o Academic Essay
3. Communication in the Business Environment
 Business Letter
 Resume and CVs
 Job descriptions
 Business reports
 Minutes
 Presentations
Recommended further readings:

Adler, R., and Elmhorst, J. (2008) Communicating at Work, McGraw Inc.
Bailey, S. (2006) Academic writing- A handbook for international students, 2 Ed, Routledge, USA.
Deakin University (2012) Communication Skills,
available:http://www.deakin.edu.au/_data/assets/pdf-file/0014/21326/communication-skills.pdf
[accessed 12/06/13]
Emerson, L. (2005) Writing Guidelines for Business students 3rd edn Cengage Learning Australia Pty
Limited
Ivey, A. (2010) Perfect Presentations: How you can Master the Art of successful Presentations. UK,
Andrew and Ventus Publishing
Johansen, R., Sibbert, D., Benson, S., Martin, A., Mittman, R., and Saffo, P. (1991) Leading Business
Teams: How Teams Can Use Technology and Group Process Tools to Enhance Performance ISBN-13:
978-0201528299
McPheat, S. (2012) Effective Communication Skills, UK, Ventus Publishing
McPheat, S.(2012) Emotional Intelligence, UK, Ventus Publishing
Nkonde, E., (2008) Business Communication Module, Copperbelt University, Zambia
Tyler, S., Kossen, C., and Ryan, C. (2002) Communication: A Foundation Course revised edition
Pearson Education Australia
Olynk, N., and Widmar, D. (2004) Identifying and Addressing Barberries to Communication, Purdue
University, Indiana
Robinson, L., Segal, J., and Segal, R. (2013) Improving Communication Skills in Business
Relationships, on-line, available; http:ww.helpguide.org/mental/effective-communication-skills.htm
[accessed on 05/12/13]
University of Limerick (2012) Cite It Right- Guide to Harvard Referencing Style, 2nd Ed, Glucksman
Library, Ireland.

Business Communication Skills BS BSP151 and HRM130 Course Outline-1

Uploaded by

Document Informationclick to expand document information

Copyright:

Available Formats

Business Communication Skills BS BSP151 and HRM130 Course Outline-1

Uploaded by

Document Information

Copyright

Available Formats

Share this document

Share or Embed Document

Sharing Options

Did you find this document useful?

Is this content inappropriate?

Copyright:

Available Formats

Business Communication Skills BS BSP151 and HRM130 Course Outline-1

Uploaded by

Copyright:

Available Formats

Business Communication Skills-2018/19

BS/BSP151 and HRM130

2. Communication in Academic Situations

Recommended further readings:

You might also like