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    [Glints] - Crossian - TranThi Hai Anh - Customer Support

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    Thiên Quang Trương Nguyễn

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    [Glints] - Crossian - TranThi Hai Anh - Customer Support

    Uploaded by

    Thiên Quang Trương Nguyễn
    2 views3 pages

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    2 views3 pages

    [Glints] - Crossian - TranThi Hai Anh - Customer Support

    Uploaded by

    Thiên Quang Trương Nguyễn

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    Presented by : Diep Ha – Recruitment Consultant

    Email : [email protected]

    Full Name Tran Thi Hai Anh

    Gender Female

    Address Hanoi
    Position Applied Customer Support -HN
    Consultant’s Overview
    - Education background: She holds a Bachelor's degree in Analytical Chemistry from
    the Advanced Program at Hanoi University of Science.

    - Experience: With 4 years of experience in Sales and Customer Service, she has
    worked in various roles, including Call Center Agent at Vinaphone, Customer
    Relationship Manager at AIA (Vietnam), and Securities Investment Advisor at
    VPBank Securities. She has a strong track record of successfully managing both
    domestic and international clients from Singapore, the United States, Australia,
    and Taiwan, ect.

    - Motivation: She is ready and available to work night shifts.

    Communication and Soft Skills


    ● Proven customer service, time management, problem solving, skills
    ● Excellent communication skills, both written and verbal
    ● Experience working in a fast-paced and demanding environment

    - English: IELTS 6.5. Fluently.

    Notice Period As soon as possible (She is available)


    Tran Thi HaiAnh
    Hanoi, Vietnam
    0949-798-162
    CHARACTERISTICS
    [email protected] Detail – Goal Oriented ● Open – minded
    ● Self - motivated
    https://www.linkedin.com/in/annie2807

    OBJECTIVE
    A highly motivated and detail-oriented professional with over 4 years of experience in providing exceptional customer
    support across various industries, including telecommunications, economics, and IT. I have a proven track record of
    successfully serving both domestic and international clients from Singapore, the United States, Australia, and Taiwan….
    My responsibilities have encompassed managing customer inquiries, scheduling meetings, and facilitating project updates
    between the delivery team and clients.

    EDUCATION
    Aug 2019 – January 2024
    Hanoi University of Science – Advanced Program
    Major : Analytical Chemistry
    Achievement:
    • Author of a research : “Determination of biotin in dairy products by using UPLC/MS”

    WORK EXPERIENCE

    VPBank Securities July 2023 – August 2024


    Securities Investment Advisor

    • Continuously updating stock market information to develop trading strategies and investment plans, combined with
    risk management to support client investments.
    • Constantly innovating and expanding the portfolio of clients who are currently investing in securities.
    • Conducting market analysis reports, business valuations, and technical analysis to successfully achieve job objectives.

    Assistant Manager
    • Organize support for team members, including customer care and management assistance
    • Ensure efficient recruitment for management and provide support throughout the process
    • Plan and report on issues related to personnel recruitment and customer care

    AIA ( Viet Nam ) Life Insurance Company December 2022 – July 2023
    Customer Relationship Manager
    • Design and develop optimal financial plans for AIA customers. Besides, provide advice and assistance in contract
    completion to the business manager.
    • Work as the business manager's assistant, directly consulting on team development plans, regularly checking and updating
    information on customers and candidates

    Achievement:

    • Ranked as the 2nd highest revenue -generating new advisor in the branch in the first month
    • Achieved 200% of the target in the third month
    Vinaphone May 2019 – November 2022

    Call Center Agent


    • Providing and advise on VNPT products to domestic customers
    • Handle customer requests and complaints for service quality improvement
    • Specifically, tasked with overseeing customer care for international clients for two consecutive years, serving as one of only
    two employees in this role.

    CERTIFICATIONS
    • Ielts Certification 6.5 ( revelant)

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