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Siddhant choudhary
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11 views2 pages

Transcript

qwe

Uploaded by

Siddhant choudhary
Copyright
© © All Rights Reserved
We take content rights seriously. If you suspect this is your content, claim it here.
Available Formats
Download as TXT, PDF, TXT or read online on Scribd
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Anshika S (1/1/2025, 3:08:34 PM): Thank you for contacting Dell Technologies.

My
name is Anshika. Please allow me a moment to review your case details.
Anshika S (1/1/2025, 3:08:47 PM): Hello Siddhant , How are you doing today?
Siddhant (1/1/2025, 3:08:50 PM): hii mam
Anshika S (1/1/2025, 3:09:23 PM): Hello
Siddhant (1/1/2025, 3:09:32 PM): My keys occasionally stop working.
Anshika S (1/1/2025, 3:09:52 PM): I apologize for any inconvenience this may have
caused you.
Anshika S (1/1/2025, 3:09:56 PM): We'll go ahead & resolve the issue as soon as
possible.
Anshika S (1/1/2025, 3:09:57 PM): Let's work together to ensure a quick resolution.
Siddhant (1/1/2025, 3:10:07 PM): The palm rest, which was recently changed below
the Intel sticker, has scratches.
Anshika S (1/1/2025, 3:11:00 PM): Again, I am sorry for all the issue you are
having.
Anshika S (1/1/2025, 3:11:02 PM): I’ll be more than happy to help you. Before we go
ahead, I have to confirm few details with you to avoid any further delays.
Anshika S (1/1/2025, 3:11:03 PM): Can you confirm that the system you need support
with is Service Tag : FHSBLX3 , Inspiron 14 5430
Siddhant (1/1/2025, 3:11:10 PM): yes
Anshika S (1/1/2025, 3:11:37 PM): Perfect !!
And Thank you for your confirmation.
Anshika S (1/1/2025, 3:11:38 PM): I would like to verify the information that we
have here,

First Name: Mr. Siddhant Choudhary


Primary #: 9512014873
Alternate #: 6358904604
Email ID: [email protected]
Address : Z-7 Terminal, Near Indofill Ltd., SEZ-1, Dahej, Taluka - Vagra, District-
Bharuch, Gujarat Pin code:- 392130
Siddhant (1/1/2025, 3:11:45 PM): yes
Anshika S (1/1/2025, 3:12:04 PM): If this chat is disconnected, you will receive an
email with the link to reconnect the chat. So you don’t have to visit the website
again to initiate the chat. However, this link will be active for next 24 hours
only.
Anshika S (1/1/2025, 3:12:10 PM): Can you please confirm the best time to reach you
from 9am – 6pm IST any 2 Hours windows for future Follow up.
Siddhant (1/1/2025, 3:12:21 PM): yes
Anshika S (1/1/2025, 3:12:35 PM): Shall I mention 1-3 pm for future follow up if
required ?
Siddhant (1/1/2025, 3:12:41 PM): yup
Anshika S (1/1/2025, 3:13:06 PM): Perfect. In case we get disconnected, keep your
phone line free and please allow me 2-3 minutes to call you back.
Siddhant (1/1/2025, 3:13:16 PM): sure
Anshika S (1/1/2025, 3:13:32 PM): One more thing, are you near the system or are
you chatting from that system?
Siddhant (1/1/2025, 3:13:45 PM): yes i am chatting from same system
Anshika S (1/1/2025, 3:14:00 PM): Thank you for the information.
Please allow me a few minutes to review your support history and read through your
recent case notes to avoid any duplication.
Siddhant (1/1/2025, 3:14:11 PM): sure
Anshika S (1/1/2025, 3:14:29 PM): Thank you.
Siddhant (1/1/2025, 3:15:21 PM): can i share the picture of palmrest
Anshika S (1/1/2025, 3:15:33 PM): Thank you for staying connected,
I really appreciate your patience.
Anshika S (1/1/2025, 3:15:36 PM): Sure !!
Anshika S (1/1/2025, 3:17:24 PM): Thank you for the image.
Anshika S (1/1/2025, 3:17:43 PM): And as you said that keyboard keys is also not
working.
Siddhant (1/1/2025, 3:17:49 PM): yes
Anshika S (1/1/2025, 3:18:14 PM): Now please let me know what exact issue you are
facing with the system ? Means some keys is totally not working or it's an
intermittent issue ? Or some keys is hard to press ?
Siddhant (1/1/2025, 3:18:41 PM): some keys are not working intermittently
Siddhant (1/1/2025, 3:19:02 PM): like most issue came with O key
Anshika S (1/1/2025, 3:19:31 PM): Again I apologize for any inconvenience this may
have caused you.
Anshika S (1/1/2025, 3:19:51 PM): Now we'll start troubleshoot for keyboard issue.
Siddhant (1/1/2025, 3:20:43 PM): ok
Siddhant (1/1/2025, 3:20:51 PM): Ma'am, these issues keep recurring with my laptop.
I kindly request you to replace it.
Anshika S (1/1/2025, 3:23:08 PM): I totally understand your concern.
Anshika S (1/1/2025, 3:23:16 PM): But we need to check the issue first.
Anshika S (1/1/2025, 3:23:18 PM): Was any Intentional damage found?

Check for customer induced damage


Siddhant (1/1/2025, 3:23:29 PM): no ma'am
Anshika S (1/1/2025, 3:23:50 PM): Did the hard reset resolve the issue?

Perform a hard reset on the laptop and use a known good outlet (Est. 2 Minute)
Disconnect any external devices including the AC adapter
The battery cable on this system is accessible and if the customer is able it
should be disconnected
Hold the power button down for 10 seconds (20 seconds for Alienware).
Bypass any power strips, surge protectors or battery backups
Verify the wall outlet is functional
Reconnect the battery cable
Plug only the AC adapter back into the laptop
Attempt to power on the system
Anshika S (1/1/2025, 3:23:57 PM): To perform these steps, we will have to shut down
the system so this chat will be disconnected. I’ll go ahead and call you so that we
can assist you on call.
Anshika S (1/1/2025, 3:24:00 PM): Shall I call you ?
Siddhant (1/1/2025, 3:24:10 PM): yes
Anshika S (1/1/2025, 3:24:38 PM): Thank you.

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