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Job Description For Chat Service Representative

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Subhodeep Brahmachari
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65 views3 pages

Job Description For Chat Service Representative

Uploaded by

Subhodeep Brahmachari
Copyright
© © All Rights Reserved
We take content rights seriously. If you suspect this is your content, claim it here.
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Download as PDF, TXT or read online on Scribd
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Dear Candidate,

This is in reference to your application on Naukri.com. You applied for Chat Customer Service
Representative at TTEC Ahmedabad.

This role requires you to work from the office initially, with the possibility of transitioning to remote work
after six months based on your performance

Important Note: Please apply only if you are willing to work from our Ahmedabad office. The option to
work from home will be considered based on your ability to handle responsibilities independently after six
months of on-site work. This opportunity is specific to certain programs.

Relocation Benefits:

• Free accommodation and meals for the first five days upon arrival.
• Ticket fare will be refunded.
• Housing benefit: INR 6,000 per month while working on-site.

PLEASE READ THE FULL JOB DESCRIPTION CAREFULLY BEFORE APPLYING.

To schedule your interview, click the link below or copy and paste it into your browser to fill out the
application form online

https://forms.gle/CwheowXVHs7f9B4s6

REQUIREMENTS:

| NO OF OPENINGS- 200
| JOB LOCATION Ahmedabad – Temporary work on-site
| REMOTE WORK: Available after six months of on-site work, subject to performance evaluation
| RELOCATION: Candidate must be ready to relocate to Ahmedabad & work on site
| COMMUNICATION: Must have Excellent Communication Skills in English ( Written & Verbal)
| SHIFTS: Flexible to work on during night/or rotation shifts

We are currently hiring for the below position:

| JOB POST: Chat Customer Service Representative


| JOB LOCATION: Ahmedabad- Temporary work on-site
| JOB SHIFTS: Rotational Shifts
| WEEK OFF: 2 Days week off (Rotational)
| REQUIREMENTS: Candidate must be fluent in English

[ HIRING NOW]

(1) CHAT CUSTOMER SERVICE REPRESENTATIVE ROLE (HYBRID SET UP):

• This position will require candidates to work on-site for the first six months.
• After six months, remote work may be considered based on performance.

[ JOB DESCRIPTION]
| Answer incoming communications from customers
| Connect and resolve issue with customers using written communication.

[ SALARY]

• ON-SITE: CTC ranging from INR 23,200 to INR 32,000, plus an additional INR 6,000 housing allowance +
Incentives + Night Shift Allowance + Subsidized Meal Allowance + Transportation Allowance + Other
Employee Benefits.
• REMOTE: The INR 6,000 housing allowance will no longer apply upon transitioning to remote work.

(2) CUSTOMER SERVICE REPRESENTATIVE ROLE (ON-SITE SETUP)

• This role is entirely on-site.

[ JOB DESCRIPTION]

| Answer incoming communications from customers via email and chat


| Connect and resolve issues with customers using email and chat
| In certain cases, conduct outbound calls to partners and customers

[ SALARY] CTC ranging from INR 30,000 to INR 40,000, based on experience and last drawn salary + Incentives +
Night Shift Allowance + Subsidized Meal Allowance + Transportation Allowance + Other Employee Benefits.

[MONTH OF JOINING ] –January- February- 2025

[ QUALIFICATION REQUIRED ]: Minimum 12thStandard / Any Stream / Any Stream Graduate / Post Graduate

[ SKILLS REQUIRED ]

| Good knowledge of computer (typing speed 25 words per minute, accuracy at least 85%)
| Excellent communication skills in English (Oral and written)
| Flexible to work in rotational shifts & Night Shift

[ABOUT COMPANY ]

TTEC , headquartered in California, USA, provides BPO and KPO services to Fortune 500 and mid-market
companies in the US, Europe & Asia. TTEC has an open and transparent work culture. It has been ranked
amongst the Top 10 BPO companies to work for in India and rated the Best Call Center / BPO / KPO Company
in Gujarat.

[ EMPLOYEE BENEFITS AT COMPANY ]

We are a fair, transparent, and legally compliant company, offering competitive compensation and a wide
range of benefits that provide significant value to our employees throughout their time at TTEC.

| Career Growth from within through Internal Promotions


| Employee Development through In-house & External training
| Competitive Salaries and comprehensive benefits
| Mediclaim Insurance & Personal Accidental Insurance
| Attractive Employee Rewards
| Lucrative Employee Referral Bonus
| Free Transport (During Night shift)
| Free Guest House Stay for 5 days.
| Night Shift Allowance
| Subsidized Meals & 24*7 Cafeteria

To schedule your interview, click the link below or copy and paste it into your browser to fill out the
application form online:

https://forms.gle/CwheowXVHs7f9B4s6

If you have any query, please feel free to contact us at the number below:

Rahul Saxena -Mobile/Whatsapp number- 6352668530

Note: This is a free job placement. We do not charge any fees (no registration or other fees).

Thanks & Regards,


Rahul Saxena
Credible Consultancy
Contact Number: 6352668530
www.credibleconsultancy.com

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