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 ®

SIP Trunking Service Configuration Guide

for Bandwidth

INT-2095
Issue 1.0
NEC Corporation of America reserves the right to change the specifications, functions, or features at
any time without notice.

NEC Corporation of America has prepared this document for use by its employees and customers.
The information contained herein is the property of NEC Corporation of America and shall not be
reproduced without prior written approval of NEC Corporation of America.

UNIVERGE is a registered trademark of NEC Corporation. All other brand names and product names
referenced in this document are trademarks or registered trademarks of their respective companies.

Copyright 2009

NEC Corporation of America

6535 N. State Highway 161
Irving, TX 75039-2402

Communications Technology Group

 TABLE OF CONTENTS
___________________________________________________________________________________

Section 1 NEC SV8100 and Bandwidth Setup Guide ..................................................... 1-1

1.1 This Guide and Related Documents ....................................................... 1-1

1.2 Bandwidth Account ................................................................................. 1-1

1.3 SV8100 System Software ....................................................................... 1-1

1.4 Requirements ......................................................................................... 1-2

1.5 Limitations .............................................................................................. 1-2

Section 2 NEC PBX Configuration................................................................................... 1-3

2.1 Prerequisites ........................................................................................... 1-3

2.1.1 SIP Trunking Information from Bandwidth ............................................. 1-3

2.1.2 NEC UNIVERGE SV8100 ...................................................................... 1-3

2.1.3 Installation Worksheet ........................................................................... 1-3

Section 3 SV8100 Programming ...................................................................................... 1-5

3.1 Trunk Type / Slot Configuration .............................................................. 1-5

3.2 CD-CP00 Network Setup ........................................................................ 1-8

3.3 IPLA DSP Basic Setup ........................................................................... 1-9

3.4 SIP System Information Setup (Static and Dynamic Configuration) ..... 1-12

3.5 SIP Server Information Setup (Dynamic Configuration) ....................... 1-13

3.6 IP System Interconnection Setup (Static Configuration) ...................... 1-15

3.7 SIP Authentication Information Setup ................................................... 1-16

3.8 SIP Trunk Registration ......................................................................... 1-17

3.9 Calling Party Information (Trunk) .......................................................... 1-17

3.10 Class of Service Options (Outgoing Call Service) ................................ 1-18

3.11 IP Trunk Calling Party Number Setup .................................................. 1-19

___________________________________________________________________________________

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___________________________________________________________________________________

3.12 IP Trunk (SIP) Calling Party Number Setup for Extensions ..................1-20

3.13 DID (TN to ext map) ..............................................................................1-21

3.14 DTMF Configuration .............................................................................1-22

3.15 ToS Setup .............................................................................................1-23

3.16 SIP Trunk Basic Setup ..........................................................................1-24

Section 4 Initial Testing and Troubleshooting..............................................................1-25

Section 5 NEC InRouter Configuration Software Version 9.1.0 ..................................1-27

5.1 Network .................................................................................................1-27

5.2 Firewall .................................................................................................1-28

5.3 NAT .......................................................................................................1-29

5.4 SIP Settings ..........................................................................................1-30

5.5 SIP Trunking .........................................................................................1-31

5.6 Rules .....................................................................................................1-32

5.7 Header Transformation .........................................................................1-33

___________________________________________________________________________________

ii Table of Contents
 LIST OF FIGURES and tables
___________________________________________________________________________________

Table 1 Installation Worksheet .......................................................................................... 4

Figure 1 Blade Configuration .............................................................................................. 5

Figure 2 IPLA Configuration ............................................................................................... 6

Figure 3 IPLA DSP Resource Selection ............................................................................. 6

Figure 4 IP Trunk Availability .............................................................................................. 7

Figure 5 CD-CP00 Network Setup ..................................................................................... 8

Figure 6 IPLA DSP Basic Setup ......................................................................................... 9

Table 2 Port Table ........................................................................................................... 10

Table 3 Router Forwarding (Gateway Table) .................................................................. 11

Figure 7 SIP System Information Setup ........................................................................... 12

Figure 8 SIP Server Information Setup ............................................................................. 13

Figure 9 IP System Interconnection Setup ....................................................................... 15

Figure 10 SIP Authentication Information Setup ................................................................ 16

Figure 11 SIP Trunk Registration Information .................................................................... 17

Figure 12 Class of Service Options .................................................................................... 18

Figure 13 IP Trunk (H.323/SIP) Calling Party Number Setup for Trunks ........................... 19

Figure 14 IP Trunk (SIP) Calling Party Number Setup for Extensions ............................... 20

Figure 15 Incoming Call Trunk Setup ................................................................................. 21

Figure 16 SIP Trunk Codec Setup ...................................................................................... 22

Figure 17 ToS Setup .......................................................................................................... 23

Figure 18 SIP Trunk Basic Setup ....................................................................................... 24

Table 4 Troubleshooting Guide ....................................................................................... 26

___________________________________________________________________________________

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___________________________________________________________________________________

Figure 19 Network Configuration Example ......................................................................... 27

Figure 20 Firewall Settings Example .................................................................................. 28

Figure 21 NAT Configuration Example ............................................................................... 29

Figure 22 SIP Settings Example ......................................................................................... 30

Figure 23 SIP Trunking Example ........................................................................................ 31

Figure 24 Dial Rules Example ............................................................................................ 32

Figure 25 Add A Rule Example .......................................................................................... 32

Figure 26 From Header Example ....................................................................................... 33

___________________________________________________________________________________

iv List of Figures and Tables

Configuring NEC SV8100 with Bandwidth
SIP Trunking Service

SECTION 1 NEC SV8100 AND BANDWIDTH SETUP GUIDE

Bandwidth
1.1 This Guide and Related Documents

This guide was created to assist knowledgeable vendors with

configuring the NEC SV8100 Communication Server with Bandwidth’s
SIP Trunking service. It provides sample entries for the required
fields. The actual data is provided by Bandwidth when service is
activated. Questions about software and hardware installation or other
PBX configuration issues should be directed to NEC’s National
Technical Assistance Center (NTAC).

For complete details on using SIP trunks with the SV8100, refer to the
SV8100 Networking Manual.

For complete details on using DID features, refer to the DID feature in
the SV8100 Features and Specifications Manual.

For details about related hardware, refer to the SV8100 System

Hardware Manual.

These manuals can be downloaded from NEC’s National Technical

Assistance Center (NTAC) web site. You must have a valid dealer ID
to access the documents.

1.2 Bandwidth Account

Contact your Bandwidth representative.

1.3 SV8100 System Software

The SV8100 requires system software 3.00 or higher to use

Bandwidth’s service.

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1.4 Requirements

With the SV8100, a VoIP gateway daughter board is required in addition to

licensing for IP (SIP) trunks.

A minimum of four IP (SIP) trunks are required due to the NEC Communications
Server infrastructure setup.

The system software for the NEC Communications Server should be version 3.00
or higher.

NEC recommends that the requirements and programming are completed with as
much information as possible before scheduling an activation appointment with
Bandwidth.

1.5 Limitations

The following limitations apply:

 Some private IP network ranges conflict with SIP trunking service
providers ranges. This can cause issues when connecting to the SIP
trunking service provider. Private ranges reserved for the customer’s
LAN are:
10.x.x.x
192.168.0.x through 192.168.10.x

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SECTION 2 NEC PBX CONFIGURATION

This section provides information to NEC’s solution providers and NEC Associates for
configuring an NEC UNIVERGE SV8100 to connect to a Bandwidth SIP Trunk service
provider, utilizing a DYNAMIC and STATIC configuration.

2.1 Prerequisites

Before you configure the UNIVERGE SV8100, you must have the following
information available.

2.1.1 SIP Trunking Information from Bandwidth

 Primary SIP Proxy Server IP Address
 Number Plan, if applicable for the Point-to-Point Connection
 Trunking DID(s)
The DID(s) are forwarded to the Public WAN IP address(s),
DNS or DNS SRV records of the PBX.

2.1.2 NEC UNIVERGE SV8100

 SV8100 CPU firmware version 3.00 or higher
 IPLA-R UNIT (PZ-32IPLA, PZ-64IPLA or PZ-128IPLA)
 SIP Trunking License (minimum of four licenses)
 Digital, IP and TDM Telephones

2.1.3 Installation Worksheet

Use the worksheet to record the information needed for setting up
the SIP Trunking service.

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Table 1 Installation Worksheet

WAN Side:

Internet Access Type and Speed:

WAN IP Address:

WAN Subnet Mask:

WAN Gateway IP Address:

LAN Side:

LAN IP Address for SIParator or EdgeMarc:

LAN Subnet Mask:

LAN IP Address for SV8100:

VLAN ID:

PBX Information:

Model:

Firmware Version:

Number of SIP Trunk Licenses:

Add-on Software Applications:

Number of Users:

Number of Concurrent Calls:

Notes:

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SECTION 3 SV8100 PROGRAMMING

When using Bandwidth as your SIP trunking service provider, the following programs
must be changed for SIP trunking service.

When using PCPro or WebPro for programming, enabling an option may be a

checkbox option rather than entering a ‘1’ as in terminal programming.

3.1 Trunk Type / Slot Configuration

Figure 1 Blade Configuration

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Figure 2 IPLA Configuration

10-03-02: Blade Setup, for IPLA (VoIPDB)

Define the trunks to be used for SIP trunks as 1 (SIP).

Figure 3 IPLA DSP Resource Selection

10-19-01 : VOIP DSP Resource Selection

Specify the operating mode for the DSP resources (0=common use (extensions
and trunks), 1=IP extensions only, 2=SIP trunks only, 3=CCIS, 4=NetLink,
5=Blocked, 6=Unicast, 7=Multicast, 8=Paging).

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Figure 4 IP Trunk Availability

10-40-01 : IP Trunk Availability – IP Trunk Availability

Turn this option "on".

10-40-02 : IP Trunk Availability – IP Trunk Port Count

Select the number of trunks being used.

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3.2 CD-CP00 Network Setup

Values shown are for example purposes only. Your actual IP values will be
determined by your local LAN administrator.

Figure 5 CD-CP00 Network Setup

10-12-01 : CD-CP00 Network Setup – IP Address

Set the LAN IP address for the system ethernet port to 0.0.0.0

10-12-02 : CD-CP00 Network Setup – Subnet Mask

Set the subnet mask for the system ethernet port to be different than the subnet
for the IPLA blade.

10-12-03 : CD-CP00 Network Setup – Default Gateway

Set the default gateway for the IPLA blade.

If a router or firewall is placed between the SIP Trunk Provider and SV8100,
you must also set the following programs:

10-12-06 : CD-CP00 Network Setup – NAPT Router

Turn this program on if the SV8100 resides behind a NAT router.

10-12-07 : CD-CP00 Network Setup – NAPT Router IP Address

Set the WAN IP address of the NAT router behind the SV8100.

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10-12-09 : CD-CP00 Network Setup – IP Address

Select the IP address for the VoIP connection (default: 172.16.0.10). A static IP
address is required.
 IP address is required by the CD-CP00. Some private IP network ranges (ex: 192.168.0.0/
16, 172.16.0.0/12) conflict with SIP Service Provider's Network ranges which may cause
issues when connecting SIP connect service. Private ranges reserved for the customer’s LAN
are 10.x.x.x and 192.168.0.x through 192.168.10.x.

The SV8100 must be reset in order for the change to take effect.

10-12-10 : CD-CP00 Network Setup – Subnet Mask

Select the Subnet Mask to be used by the VoIP server (default: 255.255.0.0).

3.3 IPLA DSP Basic Setup

Values shown are for example purposes only. Your actual IP values will be
determined by your local LAN administrator.

Figure 6 IPLA DSP Basic Setup

Port Forwarding:
The Router will require port forwarding rules to be configured.

Port 5060 must be forwarded to the address entered in Program 10-12-09.

Port 5060 is not used for remote terminals - ports 5070 and 5080 are used
instead. Port 5060 is only used for trunking so there are no issues with the
possible fraudulent usage of unauthorized remote attempts to register remote
terminals.

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The ports used in Programs 84-26-02 and 84-26-03 must be forwarded to the
IP address entered in Program 84-26-01.
The RTP/RTCP ports are forwarded to avoid possible one-way conversation
which might occur on inbound calls. When forwarding the ports, the range for
each gateway must be set. The number of gateways to forward will depend on the
size of the IPLA.
 Gateway 1 will require ports 10020-10051 forwarded.
 Gateway 2 will require ports 10052-10083 forwarded.
 Gateway 3 will require ports 10084-100115 forwarded.
 Gateway 4 will require ports 10116-10147 forwarded.
 Gateway 5 will require ports 10148-10179 forwarded.
 Gateway 6 will require ports 10180-10211 forwarded.
 Gateway 7 will require ports 10212-10243 forwarded.
 Gateway 8 will require ports 10244-10275 forwarded.

Table 2 Port Table

Ports UDP TCP

5060 Yes No

10020 Yes No

10021 Yes No

10052 Yes No

10053 Yes No

10084 Yes No

10085 Yes No

10116 Yes No

10117 Yes No

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Table 3 Router Forwarding (Gateway Table)

IPLA Size Gateway IP Address RTP Port RTCP Port UDP

IPLA32 2

IPLA64 4

IPLA128 8

Example: Router configuration shown from the NEC InRouter/4300T Router

udp;143.101.120.218/255.255.255.0-10020>10.10.3.20-10020

udp;143.101.120.218/255.255.255.0-10021>10.10.3.20-10021

udp;143.101.120.218/255.255.255.0-10052>10.10.3.21-10052

udp;143.101.120.218/255.255.255.0-10053>10.10.3.21-10053

udp;143.101.120.218/255.255.255.0-10084>10.10.3.22-10084

udp;143.101.120.218/255.255.255.0-10085>10.10.3.22-10085

udp;143.101.120.218/255.255.255.0-10116>10.10.3.23-10116

udp;143.101.120.218/255.255.255.0-10117>10.10.3.23-10117

udp;143.101.120.218/255.255.255.0-5060>10.10.3.10-5060

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3.4 SIP System Information Setup (Static and Dynamic Configuration)

Values shown are for example purposes only. Your actual values will be
determined by your implementation team.

Figure 7 SIP System Information Setup

10-28-01 : SIP System Information Setup – Domain Name

Define the Domain name up to 64 characters. This information is specific to your
market and is provided by your SIP Trunking Service Provider.
 When configuring Domain name the SIP service provide will supply the Proxy/Domain in
the following manner - "Host Name" . "Domain Name" . The characters are normally
separated by “.” The characters after “.” will be in the Domain Name.

10-28-02 : SIP System Information Setup – Host Name

Define the Host name, up to 48 characters.
 When configuring Host name the SIP service provide will supply the Proxy/Domain in the
following manner - "Host Name" . "Domain Name" . The characters are normally
separated by “.” The characters before “.” will be in the Domain Name.

10-28-03 : SIP System Information Setup – Transport Protocol

Define the Transport type. This option is always set to 0 (UDP).

10-28-04 : SIP System Information Setup – User ID

This information is provided by your SIP Trunking Service Provider.

Entries: 32 characters maximum (Default=No Entry).

 If Program 10-23-04 is set for system interconnection, this entry must be numeric as
10-23-04 does not allow text entry - only numeric.

10-28-05 : SIP System Information Setup – Domain Assignment

Determine the type of Domain Assignment. Set this entry to 1 (Domain name).

10-28-06 : SIP System Information Setup – IP Trunk Port Binding

Set this entry to 0 (Disable) to allow an incoming call to use the lowest port.

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3.5 SIP Server Information Setup (Dynamic Configuration)

Values shown are for example purposes only. Your actual values will be
determined by your implementation team.

Figure 8 SIP Server Information Setup

10-29-01 : SIP Server Information Setup – Outbound Default Proxy

Enable (1) the SIP Outbound Proxy.
 If entries are made in Program 10-29-xx for a SIP Server and the SIP Server is then removed
or not used, the entries in Program 10-29-xx must be set back to their default settings. Even
if 10-29-01 is set to .0. (off), the SV8100 will check the settings in the remaining 10-29
programs.

10-29-03 : SIP Server Information Setup – Default Proxy IP Address

Define the SIP Trunk Service Provider Proxy IP Address (e.g., 47.234.106.137).
You may resolve the IP address of the Outbound Proxy by pinging the URL.

10-29-05 : SIP Server Information Setup – Registrar Mode

Set the Registrar Mode to 1(manual) with SIP trunking.

10-29-06 : SIP Server Information Setup – Registrar IP Address

Input the IP address of the SIP registrar (if given).

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10-29-07 : SIP Server Information Setup – Registrar Port

Input the Registrar Port address (5060) at default.

10-29-08 : SIP Server Information Setup – SIP Proxy Setup – DNS Mode
Set the DNS Mode to 1, when the SIP carrier provides a domain name.

10-29-09 : SIP Server Information Setup – SIP Proxy Setup – DNS IP Address
This information should be provided by your SIP service provider.
 The DNS IP Address should be any valid Domain Name Server either SIP provided or
within your network.

10-29-11 : SIP Server Information Setup – SIP Proxy Setup – Registrar

Domain Name
Define the Registrar Domain Name. This information should be provided by your
SIP service provider (128 characters maximum).

10-29-12 : SIP Server Information Setup – Proxy Domain Name

Enter the Domain name.
 When configuring the Domain name, the SIP service provider will supply the Proxy/
Domain in the following manner - "Host Name" . "Domain Name" . The characters are
normally separated by “.” The characters after “.” will be in the Domain Name.

10-29-13 : SIP Server Information Setup – Proxy Host Name

Enter the Host name.
 When configuring Domain name the SIP service provide will supply the Proxy/Domain in
the following manner - "Host Name" . "Domain Name" . The characters are normally
separated by “.” The characters before “.” will be in the Host Name.

10-29-14 : SIP Server Information Setup – SIP Carrier Choice

Set the SIP Carrier Choice to Default.
 Changing this program automatically changes program 10-29-16 to "on". 10-29-16 must
be turned off in order for incoming calls to route correctly.

10-29-15 : SIP Server Information Setup – Registration Expiry Time

It is important to leave this automatic re-registration time to be 3600 seconds so
that the Bandwidth network does not get flooded.

10-29-16 : SIP Server Information Setup – Register Sub Mode

Unchecking the Register Sub Mode (setting it to “off”) will allow all trunk calls to be
routed based on routing policies.

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3.6 IP System Interconnection Setup (Static Configuration)

Figure 9 IP System Interconnection Setup

10-23 : IP System Interconnection Setup

Sys No. 0001– 0012 Check System Interconnection and assign the SIP Trunking
Service Provider Proxy IP Address and Dial Number 0-9 and also (*) and (#).

This field applies for those SIP service providers supporting Static
Configuration.

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3.7 SIP Authentication Information Setup

Values shown are for example purposes only. Your actual values will be
determined by your implementation team.

Figure 10 SIP Authentication Information Setup

10-30-02 : SIP Authentication Information Setup – User Name

Define the authentication User Name provided by Bandwidth as defined in
Program 10-28-04. This information is provided by your SIP Service Provider.

Entries: 48 characters maximum.

 NEC recommends using "nec8100" if this information is not supplied by your service
provider.

10-30-03 : SIP Authentication Information Setup – Password

Enter the Bandwidth authentication password. This information is provided by
your SIP Service Provider.

Entries: 48 characters maximum.

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3.8 SIP Trunk Registration

Values shown are for example purposes only. Your actual values will be
determined by your implementation team.

Figure 11 SIP Trunk Registration Information

3.9 Calling Party Information (Trunk)

Caller ID - In the Invite message there are two fields that can have caller ID. One
field is the “SIP From Address” and the other field is “SIP Display Info”. If both of
these fields are left blank the call will not complete.

Below is an example of a SIP Invite Message with outbound CID.

From “2142622000”<sip:[email protected]>

14-12-01 : SIP Register ID Setup for IP Trunks

On a per trunk basis, you can choose a SIP register ID of 0~31. If the ID is left to
0, the “SIP from Address” would not be assigned on a per trunk basis. If set to
1~31, it then looks at command 10-36-02 to populate the “SIP from Address” field.

14-12-02 : SIP Register ID Setup for IP Trunks

This is for SIP trunks to the provider for inbound purposes. If 10-28-06 (Trunk port
Binding) is enabled, inbound calls map to the trunk. If you want to create a hunt
group when trunk port binding is enabled, set multiple trunks to the same pilot and
then define that number in 10-36.

10-36-02 : SIP Trunk Registration Information

Per registration ID 1~31 you can assign what will be populated in the “SIP from
Address” field.

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Issue 1.0 Bandwidth

15-16-01 : SIP Register ID Setup for Extensions

Per station you can choose a SIP register ID of 1~31. If left blank the “SIP from
Address” would not be assigned on a per station basis. If assigned, it will look at
Program 10-36-02 to populate the “SIP from Address” field. This takes priority
over command 14-12-01.

10-28-04 : SIP System Information Setup – User ID

This is the default “Display Info” and “From Address” if either of these fields is
blank what is assigned in this command will be inserted. This setting has the
lowest priority and if any of the next commands are set they will be sent out
instead of this command.

3.10 Class of Service Options (Outgoing Call Service)

Values shown are for example purposes only. Your actual values will be
determined by your implementation team.

Figure 12 Class of Service Options

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20-08-13 : Class of Service Options (Outgoing Call Service) – ISDN Clip

This needs to be turned ON per COS, if you are trying to send any information on
a per station basis. If turned OFF, it will still send the trunk information if set.

20-09-02: Class of Service Options (Incoming Call Service) Caller ID Display

This needs to be turned ON per COS, if you want to receive caller ID.

3.11 IP Trunk Calling Party Number Setup

Figure 13 IP Trunk (H.323/SIP) Calling Party Number Setup for Trunks

21-17-01: Calling Party Number Setup for Trunks

On a per trunk basis this populates the “SIP Display Info” field. If a station has a
setting in 21-19-01, it will override this field.

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Issue 1.0 Bandwidth

3.12 IP Trunk (SIP) Calling Party Number Setup for Extensions

Values shown are for example purposes only. Your actual values will be
determined by your implementation team.

Figure 14 IP Trunk (SIP) Calling Party Number Setup for Extensions

21-19-01 : IP Trunk (SIP) Calling Party Number Setup for Extensions

On a per station basis this populates the “SIP Display Info” field.

This setting has the highest priority. This program is used to assign the Calling
Party Number for each extension (Entries: 1~0, *, #). The assigned number is
sent to the SIP Trunking Service Provider when the caller places an outgoing call.
If the Calling Party Number is assigned by both Program 21-17 and 21-18/21-19,
then the system uses the data in Program 21-18/21-19. Do not use Program
21-13 for SIP. This entry must be a 10-digit DID associated with the SIP Trunking
Service Provider Account. DID numbers are provided by your SIP Trunking
Service Provider Coordinator.

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3.13 DID (TN to ext map)

Values shown are for example purposes only. Your actual values will be
determined by your implementation team.

Figure 15 Incoming Call Trunk Setup

22-02-01 : Incoming Call Trunk Setup

Define the SIP trunks as type 3 (DID). In addition to the SIP trunk programming,
refer to the DID feature in the SV8100 Features and Specifications Manual for
additional DID programming (e.g., 14-05, 22-04, 22-09, 22-10, 22-11, 22-12,
22-13, 22-17, 34-01).

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3.14 DTMF Configuration

Values shown are for example purposes only. Your actual values will be
determined by your implementation team.

Figure 16 SIP Trunk Codec Setup

84-13-32 : SIP Trunk CODEC Information Basic Setup – DTMF Relay Mode
Set the DTMF setup to 1 (RFC2833).

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3.15 ToS Setup

Values shown are for example purposes only. Your actual values will be
determined by your implementation team.

Figure 17 ToS Setup

84-10-01 : ToS Setup – ToS Mode

For the RTP/RTCP (Protocol type 5) and SIP Trunk (Protocol type 9), set the ToS
Mode to “2” (Diffserv).

The SV8100 must be reset in order for the change to take effect.

84-10-07 : ToS Setup – Priority (Diffserv)

For each of the following protocol types, set the following priorities:
RTP/RTCP (Protocol type 5): Priority 40.
SIP Trunk (Protocol type 9): Priority 46.

The SV8100 must be reset in order for the change to take effect.

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3.16 SIP Trunk Basic Setup

Values shown are for example purposes only. Your actual values will be
determined by your implementation team.

Figure 18 SIP Trunk Basic Setup

84-14-11 : SIP Trunk Basic Setup – URL/To Header Setting Information

Set this program to SIP UA Domain.

Changes within this program require the SV8100 be reset in order for the
change to take effect.

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SECTION 4 INITIAL TESTING AND TROUBLESHOOTING

To confirm that the system is correctly set, perform the following tests:
 If you run into an issue with any of these tests, refer to Table 4 Troubleshooting Guide.
Test an outgoing call to a local number. Check for ringback, 2-way audio and quality.

1. Test an outgoing call to a long distance number. Check for ringback, 2-way
audio and quality.

2. Test an outgoing call to an international number. Check for ringback, 2-way

audio and quality.

3. Test a outgoing call lasting more than 15 minutes.

4. Test multiple call concurrences on outgoing calls. Setup multiple calls to PSTN.

5. Test an outgoing call to an Operator ‘0’.

6. Test an outgoing call to directory assistance ‘411’.

7. Test a 911 call.

Identify to the operator that this is a TEST!

8. Test an incoming call to an internal DID. Check for ringback, 2-way audio and
quality.

9. Test an incoming call to an auto-attendant. Check DTMF and audio quality.

10. Test transferring calls off-site.

11. Test an outgoing call to an auto-attendant and verify DTMF.

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Table 4 Troubleshooting Guide

Issue Cause Remedy

 Router Configuration  Check Router Configuration

No Calls IN/Out  NEC Configuration  Check NEC Configuration

 Unqualified IP Address  Note WAN IP Address and Contact Provider

 NEC Configuration  Check NEC Configuration

No Calls Out
 Unqualified IP Address  Note WAN IP Address and Contact Provider

 NEC Configuration  Check NEC Configuration

No Calls In
 Unqualified IP Address  Note WAN IP Address and Contact Provider

One-Way Audio  NEC Configuration  Check NEC Configuration

 Excessive Delay  Check LAN and WAN for high latency

Echo
 Check Echo settings and/or consult
 Echo Cancellation Issue
Bandwidth

 Internet Access Issues  Call Internet Access Provider

Call Dropping  Extreme Latency on LAN  Check Latency on LAN

 SIP issue  Contact Provider

 Check power if using AC, should not be

Static or HUM on Phones  Power issue
issue in PoE

 Packet Loss or Latency on LAN  Check LAN

Missing Parts of Words  Packet Loss or Latency on WAN  Check with Internet Access Provider

 Jitter Buffer Configuration  Check with NEC

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SECTION 5 NEC INROUTER CONFIGURATION SOFTWARE VERSION 9.1.0

The following are screen shots taken from an active NEC InRouter while interfaced
with BandTel SIP service. They are provided as a guide; your situation could be
different from what is shown. The IP Address shown will of course not apply as you
will need the IP Address assigned to your unique situation.

5.1 Network

Networking configuration information for public and private networks.

Figure 19 Network Configuration Example

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5.2 Firewall

Enable Firewall for WAN:

Figure 20 Firewall Settings Example

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5.3 NAT

NAT dynamic and static settings:

Figure 21 NAT Configuration Example

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5.4 SIP Settings

SIP Protocol settings.

Figure 22 SIP Settings Example

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5.5 SIP Trunking

Configuration of SIP trunking devices.

Figure 23 SIP Trunking Example

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5.6 Rules

Rules are used to forward and/or modify incoming and outgoing calls. There are
three types of rules:
 Inbound – from server to trunking device
 Outbound – from trunking device to server
 Redirect – from local telephone to trunking device (w/o routing to server)

Outbound rules can match against and/or modify either the calling or called
number. Inbound and redirect rules operate on the called number only. Stripped
and added digits always apply to the left-most digits of the DID.

Figure 24 Dial Rules Example

Figure 25 Add A Rule Example

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5.7 Header Transformation

These header transformation rules are applied to all SIP trunking devices. They
define how specified SIP headers should be transformed when forwarding to the
SIP Server.

Figure 26 From Header Example

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34 SIP Trunking Service Configuration Guide