Incident: 1165621 / 2024 - Different amount in Entry View and GL View

ID 002075129500011656212024
Customer 346101 - Al Futtaim Private Company LLC
Installation 0120042269 - Al-Futtaim Trading
System PRT - Retail ECC Production
Component Database Inconsistencies (FI-GL-GL-X)
Status Customer Action
Priority High
Estimated Automatic Confirmation Date 22.11.2024

Communication
17.10.2024 16:13:42 CET - Problem Description: Sagar Karale (S0025893595)

--- Product/Function ---

Predicted product: SAP S/4HANA
No predicted product function
User selected product function: SAP S/4HANA > Finance > Accounting and Financial Close > General Ledger Accounting > Posting/Clearing
Predicted component: FI-GL-GL-A (Product Function)
No predicted product
User selected product: SAP ERP (Recent)
No predicted product function
User selected product function: SAP ERP > Accounting > Financial Accounting > General Ledger Accounting > General Ledger Accountant (Recommended)
Predicted component: FI-FIO-GL (Product Function)
Component: FI-FIO-GL-IS (Support Assistant)
No product function mapping found
User selected component: FI-AP-AP-A (Recommended)
Product: SAP enhancement package for SAP ERP (Component Change)
Product function: SAP enhancement package for SAP ERP > Accounting > Financial Accounting > Accounts Payable > Posting Business Transactions in Accounts Payable (Component Ch
Component: FI-GL-GL-A (Support Assistant)
Product: SAP enhancement package for SAP ERP (Support Assistant)
Product function: SAP enhancement package for SAP ERP > Accounting > Financial Accounting > General Ledger Accounting > Posting/Clearing (Support Assistant)

--- TagID/AreaID ---

TagID: #3
AreaID: 00109B36D6221EDBB0C0294B42C900E8

--- Steps to Reproduce ---

FB03 Document number: 1900026550 & 1900026551

co code 2273

*Note To SAP:
I give approval for SAP Support to use these Steps to Reproduce, while connected to my impacted non-production environments, even if the steps result in a change being made and my a

--- Description ---

User posted the invoice document in S4 HANA system, but in entry view document is posted without debit and credit equal amount, but in general ledger view its showing balanced figures.

ACDOCA table showing complete document with 16 line items but BSEG only showing 9 line items

17.10.2024 16:13:43 CET - Business Impact: Sagar Karale (S0025893595)

Business impact category:Core business processes affected.

Workaround:No
Financial Loss:Yes, 100000000

System is behaving differently, its shows different amount in entry view and different amount in general ledger view, and entry view document is also not balanced (debit credit not equal)

17.10.2024 16:29:31 CET - Info for SAP: Sagar Karale (S0025893595)

S4 HANA Production System details are attached so you can login and check

17.10.2024 16:31:18 CET - Info for SAP: Sagar Karale (S0025893595)

Attachment uploaded

17.10.2024 16:46:09 CET - Info for Customer: SAP

Dear Customer,

I would like to inform you that your incident has been received and our Colleagues are going to analyse your query. They will contact you as soon as possible.
Please ensure that the connection remains open in order to aid their investigation and speed up the resolution process.

Best Regards,

Estela
SAP Product Support

17.10.2024 16:48:04 CET - Info for Customer: SAP

Dear Customer,

I would like to inform you that your incident has been received and our Colleagues are going to analyse your query. They will contact you as soon as possible.
Please ensure that the connection remains open in order to aid their investigation and speed up the resolution process.

Best Regards,

Estela

SAP Product Support

17.10.2024 18:03:48 CET - Info for Customer: SAP

Dear Customer,

Please note as per note 67739 a message should be categorized with the priority "very high" if the problem has very serious consequences for normal business processes and

urgent work cannot be performed. For Very High tickets the following Business Impact information must be provided as per below questions:

1. A Productive System is Completely Down? Yes/No

1.1 System ID:

2. An Imminent go-live or upgrade is jeopardized? (Yes/No)

2.1 Planned Go Live Date:

3. The Core Business Processes are seriously affected (Yes/No)

3.1 What is the Core Business process?

3.2 How does this impact the process?

4. Is a workaround available? (Yes/No)

4.1 if Yes, what is the workaround used?

5. What is the estimated financial loss within 24hrs

6. Number of Users affected:

7. Business Impact Description:

- What is the problem

- How does this problem impact the business

In case no Production system is down or Go-Live is endangered please consider to adjust the priority of this ticket to "High".

Best Regards,

Deisieli

17.10.2024 18:37:47 CET - Info for SAP: Sagar Karale (S0025893595)

Hello SAP

Please find below our responses and respond to our issue at your earliest

1. A Productive System is Completely Down? Yes/No : System is not down but users are unable to post correct financial documents

1.1 System ID: attached

2. An Imminent go-live or upgrade is jeopardized? (Yes/No): Migration has been completed but after migration, user facing issues to post correct financial documents

2.1 Planned Go Live Date:

3. The Core Business Processes are seriously affected (Yes/No): Yes, Finacial documents are affected and ledger balances have been affected

3.1 What is the Core Business process? Vendor Invoices

3.2 How does this impact the process? Its directly effecting financial books

4. Is a workaround available? (Yes/No): No

4.1 if Yes, what is the workaround used?

5. What is the estimated financial loss within 24hrs, Big financial loss as financial books have been affected

6. Number of Users affected: 1000+

7. Business Impact Description:

- What is the problem: User posted the invoices but its wrongly posted in entry view and document has been posted without debit credit are equal,

- How does this problem impact the business: Financial books have been affected

18.10.2024 02:26:03 CET - Info for Customer: SAP

Dear customer,

we would like to point out that Very High priority is reserved to productive system completely standstill - nobody can work. Since this is clearly not your case, we ask you kindly to reduce the

We understand the urgency of this issue for you and as such will continue to process and find a resolution as quickly as possible but we must ensure you understand that 'Very High' priority

Let me reassure you that changing the priority to the 'High' status will not change the speed in which we will do our best to resolve this issue but simply preserves consistency for our storing

Thank you very much for your cooperation and understand.

Best regards,
Yao

18.10.2024 06:43:54 CET - Info for SAP: Sagar Karale (S0025893595)

Hello SAP,

We are waiting for the resolution from your side, Business users are stuck and unable to perform transactions accurately, pls provide solution at your earliest.

18.10.2024 09:36:55 CET - Info for SAP: Sagar Karale (S0025893595)

Hello SAP,

No response has been received from your side yet, please treat this as high priority

18.10.2024 11:18:19 CET - Info for Customer: SAP

Your interaction with SAP Support

Contact name: ]
Channel: Call from customer

Interaction summary:

Requester name: Sagar

Request: Speed up

Business impact

no, production down

reporting is effected

invoices cannot posted

500+

no workaround

yes financial impact

00923323659412

Contact name: Sagar Karale -00923323659412

Contact phone: +971-504659194

18.10.2024 21:21:28 CET - Info for Customer: SAP

Proposed Solution:

Dear Customer,

I connected to your system and noticed that you've activated summarization for AWTYP BKPF in transaction OBCY.

When you activate summarization, the system summarize the line items which contain the same account assignments and only differ in the amount. The summarization is achieved by dele

According to note 36353, the summarization must not be used for documents posted directly in FI (AWTYP BKPF), This was designed to be used for documents posted using the AC interfa

Please refer to note 36353 for more information.

Regards,
Deisieli
SAP Support

21.10.2024 07:59:42 CET - Info for SAP: Sagar Karale (S0025893595)

Hello SAP,

We want to know how unbalanced document (Debit not equal credit), posted in SAP ?

in entry view, document is unbalanced but still document has been posted

22.10.2024 07:36:16 CET - Info for SAP: Sagar Karale (S0025893595)

Hello SAP,

Pls expedite and share the solution at your earliest

Regards

22.10.2024 09:53:20 CET - Info for SAP: Sagar Karale (S0025893595)

Hello SAP,

Pls also let us know how we can reverse these documents

1900026550 & 1900026551 co code 2273

22.10.2024 21:02:01 CET - Info for SAP: Sagar Karale (S0025893595)

Pls update

23.10.2024 01:35:02 CET - Info for Customer: SAP

Dear Customer,

I've connected to system PRT and now I getting an error stating that documents 1900026550 & 1900026551 do not exist in company code 2273.

Could you please check?

Regards,

Deisieli

SAP Support
23.10.2024 07:01:42 CET - Info for SAP: Sagar Karale (S0025893595)

Hello SAP,

Documents are available in PRT (S4 HANA system), and these can be seen both in FB03 and BSEG table as well.

screenshot attached for your reference

23.10.2024 07:03:10 CET - Info for SAP: Sagar Karale (S0025893595)

Attachment uploaded

23.10.2024 13:16:04 CET - Info for SAP: Sagar Karale (S0025893595)

Hello SAP,

Pls provide solution to reverse these documents at your earliest, waiting for your response,

S4 HANA system details are already attached

23.10.2024 17:04:21 CET - Info for SAP: Sagar Karale (S0025893595)

Hello SAP,

Waiting for your response as our financial books have been impacted

24.10.2024 07:02:41 CET - Info for SAP: Sagar Karale (S0025893595)

Hello SAP,

Still we have not received solution from your side, pls provide solution at your earliest.

24.10.2024 12:07:04 CET - Info for SAP: Sagar Karale (S0025893595)

Any update???

24.10.2024 15:24:52 CET - Info for Customer: SAP

Your interaction with SAP Support

Contact name: Sagar Karale

Channel: Call from customer

Interaction summary:

Requester name: Sagar

Request: Speed up.

Business Impact:
Issue is affecting a production system.
Invoices cannot be posted.
Business process(es) affected: Reporting.
No workaround is available.
Users affected: 500+.
Issue incurs in financial loss, which has not been quantified.
Financial loss reason: Not provided

Additional comments:
Contact name, contact details:
Sagar Karale. Phone Number: -00923323659412.

24.10.2024 23:51:29 CET - Info for Customer: SAP

Dear Customer,

Apparently you have two PRT systems, I only have access to PRT / Retail ECC Production.

Please update the logon data in the secure area for the S/4HANA system, because it is no longer available.

Regards,
Deisieli
SAP Support

25.10.2024 07:35:46 CET - Info for SAP: Sagar Karale (S0025893595)

Hello SAP,

Logon data for S4 system has been maintained, pls check and confirm.

25.10.2024 09:59:28 CET - Info for SAP: Sagar Karale (S0025893595)

Hello SAP
Pls provide solution to reverse these documents at your earliest, waiting for your response,

25.10.2024 16:31:48 CET - Info for Customer: SAP

Your interaction with SAP Support

Channel: Call from customer

Interaction summary:

Requester name: Shruti

Request: Speed Up

Business impact:

production system is not down

deadline impacted: month end closing 28th of October
reporting the amounts are not reflecting so this is affecting payments
Connections to systems: opened
Issue is affecting a production system.
Invoices cannot be posted.
Business process(es) affected: Reporting.
No workaround is available.
Users affected: 500+.
Issue incurs in financial loss, which has not been quantified.
Financial loss reason: Not provided

Additional comments: n/a

Contact name, contact details: +92 332 365 9412 Kumail Rizvi

25.10.2024 17:04:06 CET - Info for Customer: SAP

Your interaction with SAP Support

Contact name: Sagar Karale

Contact phone or email: +971-504659194
Channel: Call from customer

Interaction summary:

Requester name: Shruti

Request: Escalation.

Business impact:

production system is not down

deadline impacted: month end closing 28th of October

reporting the amounts are not reflecting so this is affecting payments

Connections to systems: opened

Issue is affecting a production system.

Invoices cannot be posted.

Business process(es) affected: Reporting.

No workaround is available.

Users affected: 500+.

Issue incurs in financial loss, which has not been quantified.

Financial loss reason: Not provided

Additional comments: The customer called CIC to request assistance with this incident. However, the call was disconnected abruptly before more details could be provided. No action was t

Contact name, contact details: +92 332 365 9412 Kumail Rizvi

25.10.2024 17:08:05 CET - Info for Customer: SAP

Your interaction with SAP Support

Contact name: Sagar Karale

Contact phone or email: +971-504659194
Channel: Call from customer

Interaction summary:

Requester name: Sagar

Request: Escalation.

Business impact: (remains)

production system is not down

deadline impacted: month end closing 28th of October

reporting the amounts are not reflecting so this is affecting payments

Connections to systems: opened

Issue is affecting a production system.

Invoices cannot be posted.

Business process(es) affected: Reporting.

No workaround is available.

Users affected: 500+.

Issue incurs in financial loss, which has not been quantified.

Financial loss reason: Not provided

Additional comments:

Contact name, contact details: +92 332 365 9412 Kumail Rizvi

25.10.2024 20:07:26 CET - Info for Customer: SAP

Dear Customer,

You have contacted the CIC for speed up request and we are working on to get the incident processed as soon as possible.

Although SAP's intention is to provide its customers with a stable and individual solution for each of their inquiries, it may happen - due to unexpected high workload in certain areas and the

Your incident is currently at product support level and there is a processor already assigned and working on your incident, they will share an update as soon as they have further information

I kindly ask you to ensure that the connection is open and secure area is maintained in order the processor could advance once available for this incident.
Thank you for your understanding and patience!

Best regards,
Maila
SAP Mission Control Center, Customer Support

28.10.2024 07:23:39 CET - Info for SAP: Sagar Karale (S0025893595)

Hello SAP,

Still we have not received response from your side, pls be informed is that VERY CRTICAL issue and our financial books have been impacted, pls respond at your earliest

28.10.2024 17:23:45 CET - Info for SAP: Nabeel S Butt (S0026028837)

Dear Team,

This ticket is pending from last 4 days with priority "high".

Can we have an update please. this is blocker for month end closing which will impact business and will have finanicial impact. Thanks!

28.10.2024 18:43:15 CET - Info for Customer: SAP

Dear Customer,

I would like to inform you that I have forwarded your case to the development support team for further analysis.

Regards,

Deisieli

29.10.2024 05:47:48 CET - Info for SAP: Nabeel S Butt (S0026028837)

Hi Team,

Thank you for the update, can we have the quick update as i explained earlier this is critical / blocker for month end closig.

Also can we have working session / meeting to conclude the solution. Thankyou!!!

29.10.2024 11:50:23 CET - Info for Customer: SAP

Dear Customer,

Your case is now under Development Support (component FI-GL-Gl-A).

I was able to log in to your system PRT/100 and check the document 1900026550/2273/2024. I don't know how you were able to post such a posting in entry view. It is not possible to post

Are you able to post such a document without any of you custom coding? Normally you would get a message F5060 - 'Posting is only possible with a zero balance; correct document'. Coul

Thank you and best regards,

Michal
Application Innovation Services – AIS, Customer Solution Support and Innovation | Financials
SAP Development Support

29.10.2024 12:08:19 CET - Info for SAP: Sagar Karale (S0025893595)

Hello SAP,

Can you pls help us to reverse these docs?? as we are unable to reverse these documents?

29.10.2024 13:30:36 CET - Info for Customer: SAP

Dear Customer,

We will fix the document only after you help us find the root cause of the issue. We have to make sure that this doesn't happen again so you are not coming back with another document.

The document 1900026550/2273/2024 was posted with a batch input session FACTL210582 (Index 50). The initial amount that was entered for vendor invoice item was 537.85 MYR, which

Please let me know if you are able to post such a document again and provide the steps how to reproduce it.

Thank you and best regards,

Michal
Application Innovation Services – AIS, Customer Solution Support and Innovation | Financials
SAP Development Support

29.10.2024 13:59:06 CET - Info for SAP: Sagar Karale (S0025893595)

Hello SAP,

Steps that has been followed.

Step 1: Invoice processed through VIM but not posted

Step 2: Same invoice processed outside VIM through transaction code FB60/MIRO

Step 3: Linking of Posted document outside VIM process with VIM DP document

Step 4: Custom program is executed to link the document, as per Step 3. The FM ZFI_OPT_DOC_UPDATE has been called.

FM functionality: earlier in ECC we are fetching the data from BSEG table and BKPF table data and updating BKPF table data and passing the BSEG and BKPF data to the FM:- ZFI_FI_D

Now after S/4 Migration we have replaced the BSEG select query with the FM:- FAGL_GET_GL_DOCUMENT.

Hope you get cleared now, pls assist us to fix this issue at your earliest

29.10.2024 15:16:50 CET - Info for Customer: SAP

Dear Customer,

Keep in mind that this is a custom modification, and you must take responsibility for any consequences that may arise from making such changes. Please remove this ZFI_OPT_DOC_UPD

I am now forwarding this case to our inconsistency colleagues in Component FI-GL-GL-X, who will assist you with the reversal.

Best regards,
Michal
Application Innovation Services – AIS, Customer Solution Support and Innovation | Financials
SAP Development Support

29.10.2024 20:41:32 CET - Info for SAP: Sagar Karale (S0025893595)

Hello SAP,

We have 2 types of the affected documents

Invoices for which no payment has been done

Invoices for which payment has been done

For Invoices for which no payment has been done, we have corrected those documents in debug mode and change BSEG entries of the vendor line item in affected documents, and also d

For invoices for which payment has been done, GR/IR amounts have been changed after linking VIM DP document, for this scenario we need your assistance to provide us the solution at y

We can have a working session to resolve this issue, so we can arrange a call as per your availability

29.10.2024 20:42:05 CET - Info for SAP: Sagar Karale (S0025893595)

Attachment uploaded

30.10.2024 06:30:28 CET - Info for Customer: SAP

Dear Customer,

Good Day!

Your case has been forwarded to the FI Development support team for further analysis and correction of any inconsistencies.
The case is forwarded us to help you to reverse the document could you please tell us what error are you facing while reversing the document.

Thanks & Regards,

Akash Gupta
Application Innovation Services - AIS,
Private Cloud Products / Financials
SAP Development Support

30.10.2024 06:55:14 CET - Info for SAP: Sagar Karale (S0025893595)

Hello SAP

Error msg has been attached which we are facing while reversing the doc, for correction of invoices where payment has not been done, we have followed certain steps (attached end to end

30.10.2024 06:56:13 CET - Info for SAP: Sagar Karale (S0025893595)

Attachment uploaded

30.10.2024 09:49:49 CET - Info for SAP: Nabeel S Butt (S0026028837)

Hi Akash,

As per my discussion with Syed Ahmed Nayyer (SAP), total number of impacted invocies are 173, also he asked to update the ticket so you can help us with working session. Please send

30.10.2024 10:16:55 CET - Info for Customer: SAP

Dear Customer,

As the issue is caused by the customer's custom coding, further analysis and correction will fall outside the SAP standard support. Such an issue will be handled under consulting, and we r

After Initial analysis, we estimated that the correction effort is 2 days. Kindly ask TQM to raise the staffing request so we can proceed.

Thanks & Regards,

Akash Gupta
Application Innovation Services - AIS,
Private Cloud Products / Financials
SAP Development Support

30.10.2024 15:45:53 CET - Info for SAP: Nabeel S Butt (S0026028837)

Dear Team,

We have scheduled the call and waiting Akash to join. Please join the call to discuss the problem statement and resolution. Thankyou!!!

________________________________________________________________________________ Microsoft Teams Need help? Join the meeting now Meeting ID: 341 918 906 117 Pass

30.10.2024 16:48:28 CET - Info for Customer: SAP

Dear Customer,

We created version 1 of the correction report to correct the amount field in the BSEG from the ACDOCA and attached the same.

Kindly implement the attached Z report "ZF_CORR_BSEG_WRONG_AMOUNT" from the attachment in the test system where the latest replica of the production exists, which means incon

Please do not execute the report on your own, and make sure you review note 1378708, which details the usage of Z Reports and specifies that their execution should be performed ONLY

Thanks & Regards,

Akash Gupta
Application Innovation Services - AIS,
Private Cloud Products / Financials
SAP Development Support

30.10.2024 18:13:12 CET - Info for SAP: Sagar Karale (S0025893595)

Hello SAP,

Program has been moved to our Testing system (CRT), you are requested to validate and confirm.

Below are the server details

CRT RISE

CRTOAF
System Number:500349519
Installation Number: 21299423
SID: CRT
Client: 100

31.10.2024 06:02:54 CET - Info for Customer: SAP

Dear Customer,

I logged into the CRT system and found that the provided Z report was implemented there, but there were no inconsistent documents like 1900026550/2273/2024 or 1900004519/2599/202

Please provide us with a system with the latest replica of the production, which means the inconsistent document is present, so that we can correct those documents and validate the correc

Thanks & Regards,

Akash Gupta
Application Innovation Services - AIS,
Private Cloud Products / Financials
SAP Development Support

31.10.2024 09:12:10 CET - Info for SAP: Sagar Karale (S0025893595)

Hello SAP,

Pls check these documents, it will be good if you will join us on Teams so we can jointly work and see the results

Document Number: 5100028125 CC 2273

Document Number: 5100027709 CC2273
Document Number: 5100027972 CC2273
Document Number: 5100028119 CC2273
Document Number: 1900024582 CC2273

Join the meeting now

Meeting ID: 341 918 906 117

Passcode: mxeVoK

31.10.2024 10:35:13 CET - Info for Customer: SAP

Dear Customer,

We have corrected the sample document 2273/1900024582 /2024. Kindly verify it from your end, and do let me know if you have any further queries.

Thanks & Regards,

Akash Gupta
Application Innovation Services - AIS,
Private Cloud Products / Financials
SAP Development Support

31.10.2024 10:42:30 CET - Info for SAP: Sagar Karale (S0025893595)

Hello SAP,

We are checking this document, but we have sent you 5 docs that needs to be corrected, pls correct remaining 4 documents as well and let us know so we can verify the results.

31.10.2024 11:50:46 CET - Info for Customer: SAP

Dear Customer,

We have also corrected the other mentioned four documents and attached the spool for the same. Kindly check.

Thanks & Regards,

Akash Gupta
Application Innovation Services - AIS,
Private Cloud Products / Financials
SAP Development Support
31.10.2024 11:59:45 CET - Info for SAP: Sagar Karale (S0025893595)

Hello SAP,

Validation of Document number: 2273/1900024582/2024

We have checked the document and found inconsistencies in the document SAP has corrected, Functional currency amount has not been corrected and because of this inconsistency is fo

31.10.2024 12:00:10 CET - Info for SAP: Sagar Karale (S0025893595)

Attachment uploaded

31.10.2024 13:02:48 CET - Info for Customer: SAP

Dear Customer,

Thanks for your feedback. We have modified the tool according to your observation; kindly implement version 2 of the report from the attachment.

Thanks & Regards,

Akash Gupta
Application Innovation Services - AIS,
Private Cloud Products / Financials
SAP Development Support

31.10.2024 14:00:41 CET - Info for SAP: Sagar Karale (S0025893595)

Hello SAP,

Report has been implemented and moved to CRT system, pls check and confirm

31.10.2024 19:30:34 CET - Info for SAP: Sagar Karale (S0025893595)

Hello SAP,

We are still waiting from your side to provide us confirmation that new program which is developed by SAP is working fine for all the documents which we have shared with you, pls provide

01.11.2024 15:15:34 CET - Info for Customer: SAP

Your interaction with SAP Support

Contact name: Sagar Karale

Contact phone or email: +971-504659194
Channel: Call to customer

Interaction summary:

Dear Customer

I am the De-Escalation manager assigned to this case.

I am trying to reach Mr. Sagar at +971-504659194 and Mr Kumail + 00923323659412 without success.

In order to execute program zf_corr_bseg_wrong_amount1.txt in QRT system we need to know the document(s) number(s) and what should be fixed.

Could you please help providing this information?

Thank you!

Adriana Alves

De-Escalation Manager

Back-Office LA

01.11.2024 15:22:46 CET - Info for Customer: SAP

Dear Customer,

I review the report and it is not returning any data to change due to a check that can be bypassed or also can be adjusted in a new version for this specific new corrections.

I did a simulation and get the results that should be adjusted. Please refer to the attached excel file.

new_corrections.xlsx
If you validate those corrections I can correct they via the current report bypassing the check that is not necessary for this scenario or create a new version of the program and then run the

The first option would be faster for the resolution.

Please validate the results of the possible changes and let us know for proceed with the adjusts.

Fernando
De-Escalation Architect
SAP Mission Control Center Business Down Management LAC

01.11.2024 18:55:26 CET - Info for Customer: SAP

Dear Customer,

After our bridge call it was informed that you are going to use the program developed by IBM team and the planning is to move and perform the corrections under productions system by tom

I am registering here this information to get attention of all stakeholders.

Please let us know in case you need further assistance from SAP team.

Fernando
De-Escalation Architect
SAP Mission Control Center Business Down Management LAC

02.11.2024 09:40:24 CET - Info for Customer: SAP

Your interaction with SAP Support

Contact name: Mr. Kumail

Contact phone or email: +92 332 3659412
Channel: Call to customer

Interaction summary:

Contact name: Mr. Kumail

Contact phone: +92 332 3659412

Dear Kumail, thank you for your time earlier on the call, as discussed, currently the status is that you are taking dumps from the relevant tables before running the IBM program, once they p

It is understood that there is no clear ETA on when this will be completed, however, you will update the OSS incident once this is complete.

Best Regards,

SAP MCC

02.11.2024 15:22:23 CET - Info for Customer: SAP

Your interaction with SAP Support

Contact name: Mr. Kumail

Contact phone or email: +92 332 3659412
Channel: Call to customer

Interaction summary:

Contact name: Mr. Kumail

Contact phone: +92 332 3659412

Dear Customer, thank you for taking the call, as discussed you have completed about 60 percent of the activity of clearing the inconsistencies and comparing the amounts. As further discus

I will touch base again at the end of day UK time to understand if you would need further support.

Best Regards,

SAP MCC

02.11.2024 16:35:10 CET - Info for Customer: SAP

Your interaction with SAP Support

Contact name: Sagar Karale

Contact phone or email: +971-504659194
Channel: Call to customer
Interaction summary:

Contact name: Sagar Karale

Contact phone: +971-504659194

Dear Sagar, thank you for your time and taking the call, as discussed, you are working towards resolving the inconsistencies (60 percent complete) using the IBM program and full completi

Best Regards,

SAP MCC

03.11.2024 11:11:19 CET - Info for Customer: SAP

Your interaction with SAP Support

Contact name: Mr. Kumail (IBM)

Contact phone or email: +92 332 3659412
Channel: Call to customer

Interaction summary:

Contact name: Mr. Kumail (IBM)

Contact phone: +92 332 3659412

Dear Customer, thank you for your time on the call, as discussed, you confirmed that the corrections program has run successfully in Production and the results look good. However you ha

Best Regards.

SAP MCC

Contacts

Role Name Time Zone Primary Phone Secondary Phone E-Mail

Reporter Sagar Karale (S0025893595) CET +971-504659194 [email protected]

24h Contact Sagar Karale (S0025893595) CET [email protected]

SECONDARY UTC

CONTACT Kumail Rizvi UTC 00923323659412 [email protected]

System Opener UTC

Attachments

File Name Description File Type File Size Created By Created On

Screenshot 2024-10-17 at 7.19.01 PM.png PNG 338.2 KB Sagar Karale (S0025893595) 17.10.2024 16:19:46 CET

Screenshot 2024-10-17 at 7.18.44 PM.png PNG 284.9 KB Sagar Karale (S0025893595) 17.10.2024 16:19:46 CET

Screenshot 2024-10-17 at 7.30.47 Screenshot

PM.png 2024-10-17 at 7.30.47 IMAGE/PNG
PM.png 343.8 KB Sagar Karale (S0025893595) 17.10.2024 16:31:16 CET

Screenshot 2024-10-23 at 10.00.11Screenshot

AM.png 2024-10-23 at 10.00.11IMAGE/PNG
AM.png 382.6 KB Sagar Karale (S0025893595) 23.10.2024 07:03:08 CET

Screenshot 2024-10-23 at 9.59.12 AM.png

Screenshot 2024-10-23 at 9.59.12 AM.png
IMAGE/PNG 360.9 KB Sagar Karale (S0025893595) 23.10.2024 07:03:08 CET

Correction of incorrect invoice amounts.docx

Correction of incorrect invoice amounts.docx
APPLICATION/VND.OPENXMLFORMATS-OFFICEDOCUMENT.WORDPROCESSINGML.D
4.2 MB Sagar Karale (S0025893595) 29.10.2024 20:42:02 CET

Screenshot 2024-10-30 at 10.44.56Screenshot

AM.png 2024-10-30 at 10.44.56IMAGE/PNG
AM.png 267.3 KB Sagar Karale (S0025893595) 30.10.2024 06:56:11 CET

ZF_CORR_BSEG_WRONG_AMOUNT.txt
ZF_CORR_BSEG_WRONG_AMOUNT.txt
TEXT/PLAIN 5.9 KB SAP 30.10.2024 16:48:07 CET

Correction of remaining 4 documents.htm

Correction of remaining 4 documents.htm
TEXT/HTML 723.9 KB SAP 31.10.2024 11:50:19 CET

Doc corrected by SAP.docx Doc corrected by SAP.docx APPLICATION/VND.OPENXMLFORMATS-OFFICEDOCUMENT.WORDPROCESSINGML.D

626.5 KB Sagar Karale (S0025893595) 31.10.2024 12:00:08 CET

zf_corr_bseg_wrong_amount1.txt zf_corr_bseg_wrong_amount1.txt TEXT/PLAIN 6.0 KB SAP 31.10.2024 13:02:34 CET

new_corrections.xlsx new_corrections.xlsx APPLICATION/VND.OPENXMLFORMATS-OFFICEDOCUMENT.SPREADSHEETML.SHEE

31.8 KB SAP 01.11.2024 15:21:14 CET

KBA/SAP Notes

KBA/SAP Note Number Note Text

36353 Accounting Interface: Summarization of FI documents

Action Log

Changed On Changed At Changed By Action Old Value New Value

Thursday 17.10.2024 16:13:42 CET Sagar Karale (S0025893595) Priority changed Medium Very High

16:13:42 CET Sagar Karale (S0025893595) Incident created 0020751295 0001165621 2024

16:13:42 CET Sagar Karale (S0025893595) Component FI-FIO-GL

16:14:00 CET Sagar Karale (S0025893595) Memo/Text changed Problem Description Problem Description

16:16:04 CET Sagar Karale (S0025893595) Memo/Text changed Problem Description Problem Description

16:16:04 CET Sagar Karale (S0025893595) Component FI-FIO-GL FI-AP-AP-A

16:18:34 CET Sagar Karale (S0025893595) Memo/Text changed Problem Description Problem Description

16:18:34 CET Sagar Karale (S0025893595) Component FI-AP-AP-A FI-GL-GL-A

16:19:46 CET Sagar Karale (S0025893595) Memo/Text changed Problem Description Problem Description

16:19:46 CET Sagar Karale (S0025893595) Status Not Sent to SAP Sent to SAP

16:29:31 CET Sagar Karale (S0025893595) Memo/Text changed Info for SAP

16:31:18 CET Sagar Karale (S0025893595) Memo/Text changed Info for SAP

16:46:09 CET SAP Memo/Text changed Info for Customer

16:48:04 CET SAP Memo/Text changed Info for Customer

17:34:06 CET SAP Status Sent to SAP In Processing by SAP

18:03:52 CET SAP Memo/Text changed Info for Customer

18:03:52 CET SAP Status In Processing by SAP Customer Action

18:37:50 CET Sagar Karale (S0025893595) Status Customer Action Sent to SAP

18:37:51 CET SAP Memo/Text changed Info for SAP

18:37:51 CET SAP Status Sent to SAP In Processing by SAP

Friday 18.10.2024 02:09:08 CET SAP Priority changed Very High High

02:26:03 CET SAP Memo/Text changed Info for Customer

06:43:54 CET Sagar Karale (S0025893595) Memo/Text changed Info for SAP

09:36:55 CET Sagar Karale (S0025893595) Memo/Text changed Info for SAP

11:18:19 CET SAP Memo/Text changed Info for Customer

21:22:19 CET SAP Memo/Text changed Info for Customer

21:22:19 CET SAP SAP Note add./rem. 36353

21:22:19 CET SAP Status In Processing by SAP SAP Proposed Solution

Monday 21.10.2024 07:59:45 CET Sagar Karale (S0025893595) Status SAP Proposed Solution Sent to SAP

07:59:47 CET SAP Status Sent to SAP In Processing by SAP

07:59:47 CET SAP Memo/Text changed Info for SAP

Tuesday 22.10.2024 07:36:16 CET Sagar Karale (S0025893595) Memo/Text changed Info for SAP

09:53:20 CET Sagar Karale (S0025893595) Memo/Text changed Info for SAP

21:02:01 CET Sagar Karale (S0025893595) Memo/Text changed Info for SAP

Wednesday 23.10.2024 01:35:06 CET SAP Memo/Text changed Info for Customer

01:35:06 CET SAP Status In Processing by SAP Customer Action

07:01:44 CET Sagar Karale (S0025893595) Status Customer Action Sent to SAP

07:01:45 CET SAP Memo/Text changed Info for SAP

07:01:45 CET SAP Status Sent to SAP In Processing by SAP

07:03:10 CET Sagar Karale (S0025893595) Memo/Text changed Info for SAP

13:16:04 CET Sagar Karale (S0025893595) Memo/Text changed Info for SAP

17:04:21 CET Sagar Karale (S0025893595) Memo/Text changed Info for SAP

Thursday 24.10.2024 07:02:41 CET Sagar Karale (S0025893595) Memo/Text changed Info for SAP

12:07:04 CET Sagar Karale (S0025893595) Memo/Text changed Info for SAP

15:24:52 CET SAP Memo/Text changed Info for Customer

23:51:33 CET SAP Memo/Text changed Info for Customer

23:51:33 CET SAP Status In Processing by SAP Customer Action

Friday 25.10.2024 07:35:48 CET Sagar Karale (S0025893595) Status Customer Action Sent to SAP
 07:35:49 CET SAP Memo/Text changed Info for SAP

07:35:49 CET SAP Status Sent to SAP In Processing by SAP

09:59:28 CET Sagar Karale (S0025893595) Memo/Text changed Info for SAP

16:31:48 CET SAP Memo/Text changed Info for Customer

17:04:06 CET SAP Memo/Text changed Info for Customer

17:08:05 CET SAP Memo/Text changed Info for Customer

20:07:26 CET SAP Memo/Text changed Info for Customer

Monday 28.10.2024 07:23:39 CET Sagar Karale (S0025893595) Memo/Text changed Info for SAP

17:23:45 CET Nabeel S Butt (S0026028837) Memo/Text changed Info for SAP

18:43:15 CET SAP Memo/Text changed Info for Customer

Tuesday 29.10.2024 05:47:48 CET Nabeel S Butt (S0026028837) Memo/Text changed Info for SAP

11:50:27 CET SAP Memo/Text changed Info for Customer

11:50:27 CET SAP Status In Processing by SAP Customer Action

12:08:21 CET Sagar Karale (S0025893595) Status Customer Action Sent to SAP

12:08:23 CET SAP Memo/Text changed Info for SAP

12:08:23 CET SAP Status Sent to SAP In Processing by SAP

13:30:41 CET SAP Memo/Text changed Info for Customer

13:30:41 CET SAP Status In Processing by SAP Customer Action

13:59:09 CET Sagar Karale (S0025893595) Status Customer Action Sent to SAP

13:59:10 CET SAP Memo/Text changed Info for SAP

13:59:10 CET SAP Status Sent to SAP In Processing by SAP

15:16:57 CET SAP Memo/Text changed Info for Customer

15:16:57 CET SAP Component FI-GL-GL-A FI-GL-GL-X

20:41:32 CET Sagar Karale (S0025893595) Memo/Text changed Info for SAP

20:42:05 CET Sagar Karale (S0025893595) Memo/Text changed Info for SAP

Wednesday 30.10.2024 06:30:31 CET SAP Status In Processing by SAP Customer Action

06:30:31 CET SAP Memo/Text changed Info for Customer

06:55:16 CET Sagar Karale (S0025893595) Status Customer Action Sent to SAP

06:55:18 CET SAP Memo/Text changed Info for SAP

06:55:18 CET SAP Status Sent to SAP In Processing by SAP

06:56:13 CET Sagar Karale (S0025893595) Memo/Text changed Info for SAP

09:49:49 CET Nabeel S Butt (S0026028837) Memo/Text changed Info for SAP

10:16:59 CET SAP Memo/Text changed Info for Customer

10:16:59 CET SAP Status In Processing by SAP Customer Action

15:45:57 CET Nabeel S Butt (S0026028837) Status Customer Action Sent to SAP

15:45:58 CET SAP Memo/Text changed Info for SAP

15:45:58 CET SAP Status Sent to SAP In Processing by SAP

16:48:33 CET SAP Memo/Text changed Info for Customer

16:48:33 CET SAP Status In Processing by SAP Customer Action

18:13:16 CET Sagar Karale (S0025893595) Status Customer Action Sent to SAP

18:13:16 CET SAP Status Sent to SAP In Processing by SAP

18:13:16 CET SAP Memo/Text changed Info for SAP

Thursday 31.10.2024 06:02:58 CET SAP Memo/Text changed Info for Customer

06:02:58 CET SAP Status In Processing by SAP Customer Action

09:12:17 CET Sagar Karale (S0025893595) Status Customer Action Sent to SAP

09:12:18 CET SAP Memo/Text changed Info for SAP

09:12:18 CET SAP Status Sent to SAP In Processing by SAP

10:35:17 CET SAP Memo/Text changed Info for Customer

10:35:17 CET SAP Status In Processing by SAP Customer Action

10:42:36 CET SAP Memo/Text changed Info for SAP

10:42:36 CET SAP Status Sent to SAP In Processing by SAP

10:42:36 CET Sagar Karale (S0025893595) Status Customer Action Sent to SAP
 11:50:50 CET SAP Memo/Text changed Info for Customer

11:50:50 CET SAP Status In Processing by SAP Customer Action

11:59:49 CET Sagar Karale (S0025893595) Status Customer Action Sent to SAP

11:59:53 CET SAP Status Sent to SAP In Processing by SAP

11:59:53 CET SAP Memo/Text changed Info for SAP

12:00:10 CET Sagar Karale (S0025893595) Memo/Text changed Info for SAP

13:02:53 CET SAP Memo/Text changed Info for Customer

13:02:53 CET SAP Status In Processing by SAP Customer Action

14:00:45 CET SAP Memo/Text changed Info for SAP

14:00:45 CET SAP Status Customer Action In Processing by SAP

19:30:34 CET Sagar Karale (S0025893595) Memo/Text changed Info for SAP

Friday 01.11.2024 15:15:34 CET SAP Memo/Text changed Info for Customer

15:22:52 CET SAP Memo/Text changed Info for Customer

15:22:52 CET SAP Status In Processing by SAP Customer Action

18:55:26 CET SAP Memo/Text changed Info for Customer

Saturday 02.11.2024 09:40:24 CET SAP Memo/Text changed Info for Customer

15:22:23 CET SAP Memo/Text changed Info for Customer

16:35:10 CET SAP Memo/Text changed Info for Customer

Sunday 03.11.2024 11:11:19 CET SAP Memo/Text changed Info for Customer

14.11.2024 09:49:21 CET