TECHNICAL REPORT ON

STUDENT INDUSTRIAL WORKING EXPERIENCE SCHEME

(SIWES)

HELD AT

ROKEM & BEE SUPERMARKET

LINE 7 EBINPEJO IDUMOTA LAGOS STATE.

BY

ADESINA ADEOLA PEACE

16/ACN/0588

SUBMITTED TO

DEPARTRMENT OF ACCOUNTANCY,

FACULTY OF FINANCIAL STUDIES,

OSUN STATE POLYTECHNIC, IREE.

JUNE – SEPTEMBER 2017

 CERTIFICATION

This report was surely carried out by Ademola Funmilola Oluwabusayo, with Matric No
16/ACN/0532 and approved by the Department of Accountancy, Faculty Of Financial Studies,
and Industrial Liason Unit of Osun State Polytechnic, Iree, Osun State.

_____________________________ _______________

INDUSTRIAL BASED SUPERVISOR DATE

_______________________________ _______________

INSTITUTION BASED SUPERVISOR DATE

_______________________________ _______________

HEAD OF DEPARTMENT DATE

________________________________ _______________

DIRECTOR INDUSTRIAL LIASON DATE

AND PLACEMENT

ii
 DEDICATION

I dedicate this write-up to Almighty God, king of king, I am that I am, who has been my strength
and my power and also to my loving parents Mr. and Mrs. Adesina for their ingenious
knowledge and their impact on me. May God bless you all (AMEN).

iii
 ACKNOWLEDGEMENT

All glory and adoration to Almighty God the ancient of the days, the omnipotent and
omniscience, the Alpha and Omega to him all the praise goes to.

My gratitude goes to my lovely parent MR AND MRS ADESINA, who have given me the
necessary encouragement and financial support. May the lord give all good thing of their life and
let them live long to reap the fruit of their labour in Jesus name.

My gratitude also goes to my Industrial Based Supervisor Miss. Tonia and my Institution
Based Supervisor, Dr. R.A Raji or their contribution, support, construction, criticism, advice
unscheduled attention, both morally and academically which have enhanced the quality of this
SIWES training Scheme. May undiluted divine favour never depart from his life in Jesus name;
my Moreso, my irrreciarion goes to my all lecturer in my Department. May God uplift them to
the high place in Jesus name (Amen).

iv
 TABLE OF CONTENT

TITLE PAGES I

CERTIFICATION II

DEDICATION III

ACKNOWLEDGEMENT IV

TABLE OF CONTENTS V

CHAPTER ONE

1.0 INTRODUCTION TO SIWES PROGRAMME 1

1.1 AIMS AND OBJECTIVES OF SIWES 1

1.2 IMPORTANCE OF SIWES 1

CHAPTER TWO

2.1 FUNCTION OF FINANCIAL AND SUPPLIES 2

2.2 GENERAL DESCRIPTIONS OF WORKD DONE DURING SIWES 2

CHAPTER THREE

3.1 RECEIPT 3

3.2 SALES RECEIPT 3

3.3 ISSUE A RECEIPT: 3

3.4 CANCELLING A RECEIPT 3

3.5 DUPLICATE RECEIPTS 4

3.6 GUIDELINES IN ISSUING SALES RECEIPTS 5

3.7 DIFFERENCE BETWEEN SALES & RECEIPTS 6

v
CHAPTER FOUR

4.0CONCLUSSION AND RECOMMENDATION 7

4.1 CONCLUSION 7

4.2 RECOMMENDATION 8

vi
 CHAPTER ONE

1.0 INTRODUCTION TO SIWES PROGRAMME

SIWES as its name implies is to enable student to industrial experience and to expose
the student to practical aspect as reveal to their course of study.

This report covering any industrial training program known as the "student industrial
work experience scheme {SIWES} organized by the industrial training fond {I.T.F.} and lasted
for period of four months. The training introduced the student on how to approach the back of
practical works regarding their respective field such as the way that they become more practical
oriented

1.1 AIMS AND OBJECTIVES OF SIWES

The aims and objectives of SIWES are summarized as follow:-

1. To enable the student to practically oriented

2. To provide an avenue for a student to acquire industrial skill and practical experience in
their course of study

3. To engaged student to create method and technique in handling equipments and

machineries

1.2 IMPORTANCE OF SIWES

1. It improves skills of the student and given way of practice

2. It exposed student to industrial culture

3. It enhance the student to see clearly the world for science and technology

4. It familiarizes student with typical environment in which they are likely to function
professionally after their graduation

5. It improves the technical knows, skillfulness and moral conduct of office Experience

1
 CHAPTER TWO

2.1 WORKING EXPERIENCE

2.2 FUNCTION OF FINANCIAL AND SUPPLIES

This is the section/department I did my SIWES and the major works in this department
deals with the handling of business and financial recorder to see that they are true and correct
with document use for transaction in a service oriented organization. Duties of the Financial and
Supplies Department

i. Duties include in their report a statement showing

iii. The extents of compliance with policies plain and procedure

2.2 GENERAL DESCRIPTIONS OF WORK DONE DURING SIWES

1. I learnt how to clean the store house

2. Arrangement of Goods to each places

3. Selling of Goods in Supermarket

4. I learnt how to tag, the price tag on goods in the Supermarket

5. How to attend to Customer in the Counter.

6. I learnt record Keeping in the Supermarket

7. I improved the checking and balancing of Staff personal emolument (monthly salary)

8. I was tested with record keeping method of Rokem&Bee Supermarket

9. I was introduced to record keeping on advance made by Rokem&Bee Supermarket.

10. Posting of revenue Receipts Books

11. Entering of receipt number into revenue collectors file

2
2.3 SALES REPRESENTATIVE
As a sales representative you would sell your company’s products or services. If
you've got good people skills, and are good at persuading and negotiating, being a sales
representative might be a job you would enjoy.

You’ll be using your excellent communication skills to deal with a broad range of
customers. You’d also need to be confident and have the resilience to carry on when
customers turn you down.

There is no set entry route to become a sales representative. Your attitude, sales
skills and experience are likely to be more important than qualifications. Employers may
prefer you to have a degree or equivalent qualifications for some specialist sales roles,
such as medical or technical sales. As a sales representative, or sales executive, you
would often specialize in selling within a particular industry, such as pharmaceuticals,
consumer goods or engineering components. Depending on your product market, your
customers might be wholesalers, shops, businesses or individuals within your specific
sales 'patch'. Your key tasks as a sales representative would include:

 Making appointments to meet new and existing customers

 Understanding your customers’ needs
 Making presentations to promote new products and special deals
 Agreeing sales, prices, contracts and payments
 Advising customers about delivery schedules and after-sales service
 Keeping in contact with existing customers in person and by telephone
 Recording orders and sending details to the sales office
 Watching your competitors and the products they are offering
 Going to conferences and seminars and keeping up with industry trends
 Meeting sales targets
 Reporting sales trends to your employer. If you were selling specialist products to
businesses in the scientific, technical or engineering industries, you would often be
known as a sales engineer or technical sales representative.

3
 Skills, interests and qualities

To be a sales representative you should have:

 Excellent sales and negotiation skills

 Good communication and ‘people skills'
 Confidence and motivation
 Determination and the drive to work towards targets
 The ability to work well on your own and also as part of a team
 Good organizational and time management skills
 The resilience to deal with customers who turn you down
 Attention to detail
 The ability to develop in-depth knowledge about your products and markets
 good business sense and a professional manner

2.4 ATTENDING TO THE CUSTOMER

Providing customer service excellence is what will keep your customers coming back.:
Customer service excellence will give you the competitive advantage you need to survive in a
tough and increasingly uncertain business climate. In today’s customer-oriented business
environment, "people skills" are critical for personal and organizational success. How you handle
your customers can directly affect your individual goals as well as your team’s and company’s
performance. Customer representative services give you the skills you need to communicate
professionalism, gain respect, enhance customer relationships and secure an overall competitive
advantage through customer service excellence.

4
 CHAPTER THREE

3.1 RECEIPT

A receipt is a written acknowledgment that a specified article or payment has been

received. A receipt records the sale of goods or provision of a service. If the recipient of the
payment is required to collect a tax from the customer, the amount collected would also be
included on the receipt and the amount would be deemed to have been collected on behalf of the
relevant government tax authority.

3.2 Sales Receipt

Any time a customer purchases goods or services from your company, you should
provide them with a receipt. People save receipts for various reasons, ranging from tax
preparation to employer reimbursement to personal accounting. The sales receipt is the
customer's proof that a purchase was made, what they bought and how much they paid. Several
different types of sales receipts exist, and your company will use those most appropriately
suited to the environment in which the sale was made.

3.3 Issue a receipt:

 Stamp any cheque or money order with "Not negotiable - Credit to Macquarie
University account only"
 Prepare and sign the receipt in ink. Include the following information:
 Name of the payer
 Details of the payment including the drawer of the cheque if different from the payer.
 Amount paid
 Date paid

Hand the original receipt to the payer or destroy, mail or store the receipt as required

3.4 Cancelling a receipt

If you draw a receipt in error, write the word "Cancelled" on the original and securely
attach it to the triplicate. Also write a short explanation on the cancelled receipt including the
number of any receipt issued in lieu of it.
5
Giving change

You must not give change on a cheque unless special arrangements have been agreed to
by the Director of Financial Services.

Security

You must keep all receipt books under lock and key.

You must ensure that all machines approved for issuing receipts have appropriate security
measures to prevent unauthorised usage.

Mailing of receipts

Receipts are not mailed to payers except where:

 Payers request a receipt

 Management considers it necessary for administrative reasons that payers should be
provided with an official receipt.

Advise payers should be advised on all invoice or billing forms that, for reasons of
economy, receipts are not forwarded in the mail except when requested.

Receipts are provided for over-the-counter payments as there are no postal expenses
involved.

Security of un-mailed receipts

Observe internal control measures against misuse of original receipts not despatched by
doing one of the following:

 Destroy original receipts at frequent intervals, daily if possible

 Paste original receipts to triplicates and retain both copies in the receipt book.

3.5 Duplicate receipts

You may not issue duplicate receipts. Official receipts must only be used for the original
acknowledgment of the receipt of money.

6
 If necessary, you may write a letter giving particulars of the receipt originally issued.

3.6 Guidelines in Issuing Sales Receipts

Customers typically want a sales receipt any time they buy items or services, because the
receipt verifies that a transaction occurred and identifies exactly what was purchased. Sales
receipts are useful from the merchant's perspective, because they allow for inventory and
revenue tracking. Following basic guidelines while issuing sales receipts ensures the needs of
both the merchant and customer are met.

Contents

By law, electronic receipts issued by vendors must be compliant with the regulations of
the area in which the vendor issues the receipt, which in most cases involves the regulations of
the Federal Deposit Insurance Corporation. In most jurisdictions, this means that sellers must
indicate the card or bank used, the transaction date and the authorization number. The receipt
also should include the teller's name or initials, as well as the department and store identification
number. It should have room for both the merchant and customer signature, a description of the
items sold, the description of the transaction type, the type of copy -- customer or merchant --
and a notice about retaining the receipt. The amount for each item, along with the total and the
amount of any discounts or taxes also should appear. If a buyer used a currency other than the
currency of the seller, the receipt should show the conversion.

Number of Entries

Even though a sales receipt can have dozens of individual items listed for the
transaction, merchants should count each receipt only once. If vendors count receipts more than
once, customers may be billed multiple times, leading to billing disputes. Small businesses in
particular need to be aggressive about counting each receipt as a single entry because they are
financially less able to resolve these conflicts. If you accidentally print multiple receipts, void
the extras.

7
3.7 Difference Between Sales & Receipts

Deposits

The processing bank for a merchant uses sales receipts to verify each transaction and
authorize the transfer of the correct amount from the customer to the merchant. This means that
merchants get paid when the bank processes the receipts, not at the time the customer goes
through the physical or online checkout. This is in part why it can take several days for a
customer to have the sales amount deducted from her account. For this reason, it is to a
merchant's benefit to issue the sales receipt as soon as possible, ideally right at the time of the
transaction, and to take it to the processing bank that same day. You must provide a receipt at
the time of the transaction if the transaction is electronic, as outlined by FDIC code.

Other Receipts

Very small businesses and individuals who sell occasional items may use notes instead
of a sales slip to show a transaction has occurred. These items serve the same purpose, but a
note is more like a letter. It should contain the same elements as a sales slip. Often, if a vendor
opts for a note, he has templates that allow him to quickly fill in necessary data and print the
note for the customer.

8
 CHAPTER FOUR

4.0 CONCLUSION AND RECOMMENDATION

4.1 CONCLUSION

I use this opportunity to thank the Director of this establishment for technical support
and the school authority in general for making the scheme a successful one for the students.

In order to gain both theory and practical experience in this profession and to know the
task ahead of us. It introduce the student to the scheme of their profession which enable them to
carry out relevant field activity skill, it increase my knowledge and console me to continue with
my profession.

A gigantic praise to all body involved in this scheme and my sincere hope is that, they
should have more and better for this program so that the students can gain more in the nearest
future more grease to your elbow thanks a lot for this appreciate lot.

4.2 RECOMMENDATION

I am urging my fellow colleagues that wherever there is a call for this programme they
should make sure they participate in it and other practical oriented course that are not doing it,
should start hence forth.

I am submitting by advising the Federal Government not to stop this kind of programme,
instead to continue to encourage students about the programme.

I will also recommend that the school continues and intensify its effort in the area (IT)
programme because they are very laudable and give more experience to the students