Contact no.

: (+91) 8059377565
HUMANI VERMA Email: [email protected]
https://www.linkedin.com/in/humaniverma/
Hyderabad, TN, India

SUMMARY
Highly skilled and results-oriented SPOC in three teams with expertise in Quality Specialist, SQL, Agile
Methodologies, and Project Management. Proven track record of successful end-to-end project implementation, from
requirement gathering and feature development oversight. Effective in managing change, risk, and complex data
analysis. Recognized for outstanding performance and leadership within Amazon's dynamic environment.

SKILLS
• Agile Methodologies • Smartsheet • Project Management
• Documentation • Risk Management • Business Analysis
• Collaboration tools • Tableau • Change Management

WORK EXPERIENCE

Amazon Development Centre (India) Pvt Ltd. Sep’ 2021- Present

Quality Specialist

❖ Project Management & Process Improvement:

• Served as the Single Point of Contact (SPOC) for driver enforcement across seven regions (US, EU, CA,
MX, SG, JP, IN), leading two teams (UDE - Analysis & logistical support for unreturned defect enforcement
under the fraud & abuse program, and GC - Compliances and regulatory analysis followed by DPs).
• Spearheaded initiatives to enhance customer satisfaction by refining and updating existing Standard
Operating Procedures (SOPs), managing Service Level Agreements (SLAs), and implementing program-
level enhancements. Implemented automated solutions to optimize workflows, resulting in improved
experience for delivery partners.
• Actively participated in process and practice improvements in the project management environment, serving
as a catalyst for project management excellence.

❖ Stakeholder Communication & Reporting:

• Developed Management Information Systems (MIS) for KPI tracking and presented Weekly
Business.
• Review (WBR) reports to foster collaboration and strategic planning.
• Led Monthly Business Review (MBR) meetings for strategic planning and organizational growth,
ensuring clear communication across all stakeholders.
• Established strong partnerships and engagement with project stakeholders

❖ Compliance & Regulatory Analysis:

• Conducted compliance and regulatory analysis for various regions, ensuring adherence to local laws
and company standards.
• Supported documentation and record-keeping related to quality control processes and procedures.
 ❖ Customer Complaint Management: Assisted in the investigation of customer complaints and non-
conformance, contributing to continuous improvement in service delivery.
❖ Team Leadership & Development:

• Identified gaps in the project team's accountability and ownership of deliverables.

• Fostered a team environment of self-organization and retrospection, encouraging the team to learn
and adapt with the goal of delivering the highest value.

❖ Market Research & Campaign Implementation: Assisted in the creation and implementation of
marketing campaigns, and conducted market research and analysis to identify trends and opportunities.
❖ Rigorous Data Validation: Conducted rigorous data validation exercises on dashboards with Operations and
actively participated in front-end testing for new developments, ensuring data integrity and optimal performance.
❖ Leadership and Approval Attainment: Obtained crucial sign-offs from leadership and diligently drove the
project towards launch approval, maintaining alignment with project goals and objectives.

Aug’ 2021
Borderless Access Pvt Ltd.
DIGITAL MARKETING INTERN

❖ Led coaching sessions: As advisor, drove results in a production environment and are accountable for
responding to & solving investigator queries within a defined Service Level Agreement (SLA).

❖ Collaborated on process improvements: Partnered with cross-functional managers to identify process

enhancements, aligning with the role's focus on driving cross-functional planning and execution within the
technology teams.

❖ Analyzed data for quality: Conducted in-depth analysis of complex datasets using SQL to identify defects
and improve project quality, similar to the emphasis on developing metrics and reports in the program
manager role.

❖ Problem-solving collaboration: Collaborated with project teams to develop effective problem-solving

strategies, mirroring the responsibility of managing and tracking projects through each phase of the project life
cycle.
Jan’ 2021- Mar’ 2021
Chanchal- Bringing Art to Life
DIGITAL MARKETING INTERN

❖ Led investigations into payment transactions and conducted documentary research to gather essential data
for project planning and requirements elaboration.

❖ Utilized advanced data analysis techniques to enhance the customer experience, focusing on root-cause
analysis and continuous improvement in line with quality and non-functional requirements.

❖ Expertly extracted, audited, and managed complex data sets to pull up customer’s account via SQL,
ensuring data accuracy and completeness, similar to maintaining current project documentation.

❖ In depth analysis of buyer accounts, chalking out models for fraud investigations as well as working on
reduction of charge-backs & bad debts incurred by suspicious disbursement.
 EDUCATION

ISBR Business School, Bangalore 560100

PGDM Marketing and Business Analytics 2019- 2021
• GPA: 7.99

Maharishi Dayanand University, Rohtak 124001 2015- 2018

BBA (Business Administration)

Vaish Sr. Sec. School, Rohtak 124001 2014

Higher Secondary

Arya Sr Sec School, Rohtak 124001

2012
CBSE (Secondary)

ADDITIONAL INFORMATION
• Completed the Program Manager (PM) Academy Class of 2023, an Amazon initiative aimed at
enhancing the skills and capabilities of high-performing employees within the organization.
• Adept at stakeholder engagement and communication, I actively participate in process and practice
improvements, championing operational excellence and cultivating strong partnerships to achieve the
highest value outcomes.
• Attained Six Sigma White Belt certification from LinkedIn Learning for effectively managing
smaller process improvement projects through the application of the DMAIC (Define, Measure,
Analyze, Improve and Control).
• I have completed the 'Foundation of Project Management' certification from Google, which emphasizes
defining project management, its value to business, and program structure through the use of Agile
Methodology and Six Sigma.
• in Q3 2023, I was honored with the Zen Pundit Award in recognition of consistently demonstrating
exceptional Quality Management skills