PANASONIC

Optimum Business
Trunking and the
Panasonic KX-NCP500 IP
PBX V2.0502
Configuration Guide
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Table of Contents
1. Overview 3

2. SIP Trunk Adaptor Set-up Instructions 3

3. Additional Set-up Information 7

4. International Calling 8

5. PBX Configuration 9

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1 Overview
The purpose of this configuration guide is to describe the steps needed to
configure the Panasonic for proper operation Optimum Business Sip Trunking.

2 SIP Trunk Adaptor Set-up Instructions

These instructions describe the steps needed to configure the LAN side of the
Optimum Business SIP Trunk Adaptor.

Step 1:
Log on to the Optimum Business SIP Trunk Adaptor
1. Connect a PC to port 4 of the Optimum Business SIP Trunk Adaptor,
the silver device labeled Edgewater Networks, 4550 series.

2. Open a Web browser and go to IP Address

http://10.10.200.1. A login box will appear.

3. Enter login and password and click ‘OK’.

Login: pbxinstall
Password: s1ptrunk

Step 2:
Click on the LAN Settings Link
1. Assign an IP Address to the LAN interface of the SIP Trunk Adaptor.
The IP address must be on the same subnet as the IP PBX. This changes
the address on port 1 of the Optimum Business SIP Trunk Adaptor.
Note: This will become your local SIP
proxy IP address. No other IP addresses
will be provided by Cablevision.

2. Optional: Specify a VLAN for your

voice traffic. Click the ‘Enable Voice
VLAN Tagging’ check box. The default
VLAN ID is 100.
Note: VLAN 200 should not be used.
It is dedicated to port 4 for management.

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3. Optional: Enable the DHCP server. This will allow the SIP Trunk Adaptor to
act as a DHCP server, which will provide IP addresses to the voice network,
and create a dedicated voice LAN, as per diagram 2.

4. Click ‘Submit’.

Diagram 1 SIP Trunk Adaptor for IP-PBXs

Example: Single LAN Configuration

Using a connection from the customer’s LAN, the SIP Trunk Adaptor’s address can be
a statically assigned private IP address. It may not be assigned a Public IP address.

Diagram 2 SIP Trunk Adaptor for IP-PBXs

Example: Separate Voice and Data Networks Configuration

The customer attaches their Voice Switch to the Ethernet LAN port 1 on the
Optimum Business SIP Trunk Adaptor. The Optimum Business SIP Trunk Adaptor
can be enabled as a DHCP server to provide routing for the separate voice network.

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Step 3:
Click on the SIP Trunk Configuration Link
1. Select your IP PBX make
and model from the
drop-down menu.

2. Specify how the IP PBX

will register to the
Optimum Business
SIP Trunk Adaptor.

3. The Cablevision network

only supports Inband DTMF.
Click on the check box
next to “Convert Inband
DTMF” if you cannot
configure your IP PBX to
send out Inband DTMF. The DTMF tone duration generated by the phones
and/or PBX may need to be increased from their default setting. Some
phones and/or PBX have a default setting between 180ms to 200ms. This
setting is too low. The recommended setting is 600ms.

4. Click ‘Submit’.

Step 4:
Diagnostics Link
You can make a test call directly
from your phone or use the test
call application under the
Diagnostics link.

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Step 4 continued

Field Description
Outbound Call Test Specifies an outside phone number to which an outbound call
TelephoneNumber will be initiated. The pilot telephone number of the SIP Trunk will
be prepopulated.
Pilot Number Displays the provisioned pilot number, which is used for outbound
and inbound call tests.
Call Initiates a call outbound to a telephone number entered or inbound
to the pilot number displayed.
Inbound Call Test Indicates whether inbound test call will be enabled or disabled. If
(radio button) inbound test calls are enabled, calls made to the pilot number will be
redirected to the test UA for fifteen minutes. When the pilot number
is dialed, you will hear a test message play.
Submit Enables or disables the inbound call test.
IP Address to Ping Verifies basic connectivity to a networking device. Successful ping
test results indicate that both physical and virtual path connections
exist between the system and the test IP address.
Ping Button Sends a ping to the IP address specified in the field “IP Address
to Ping”.
IP Address Tracks the progress of a packet through the network. The packet can
to Trace be tracked through the WAN or LAN interfaces of the adaptor.
Interface Indicates whether a packet will be tracked through the LAN or
(radio button) the WAN.
Traceroute Initiates a traceroute to the specified IP address on either the LAN
Button or the WAN.
Reset Clears all fields and selections and allows you to enter new information.
Reset applies to outbound call test, ping and traceroute.

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3 Additional Set-up Information

Systems

Field Description
Pbxinstall Link Select to change the default password for the pbxinstall login ID.
Only the password can be changed. The login ID cannot be changed.

Password

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Field Description
Username Specifies the username for which the password can be changed.
Current Password Specifies the current password.
New Password Specifies the new password.
Confirm Password Confirms the new password.
Submit Applies the settings configured on this page.
Reset Clears all fields and selections and allows you to enter new information.

4 International Calling
Optimum Voice Business Trunking offers an optional International Calling Service
for direct-dialed calls made from the Customer’s business or from any phone via the
Optimum Voice International Calling remote access number to destinations outside of
the United States, Puerto Rico, Canada and the U.S. Virgin Islands at per minute rates.
The Customer must login to the Optimum Business Account Center and activate the
service on the Optimum Business Trunk Pilot telephone number to activate the service
and manage the monthly International spending limit for the account.
Activating International calling on the Pilot TN will enable International calling for all
Direct Inward Dial (DIDs) telephone numbers as well. Blocking International calling for
one or more DIDs is managed by the customer directly from the PBX phone system
configuration. To minimum the exposure to fraudulent calling, It is recommended to
limit International calling capability to those DID’s that require it and set up an account
spending limit that reflects what is necessary to run the business.
It is the Customer (and/or the Customer Agent’s) responsibility to properly secure
the customer’s PBX to prevent the PBX from being compromised and fraudulent calls
from being made by unauthorized (internal or external) users. If fraudulent calls are
detected, Cablevision reserves the right to disable International Calling until the
PBX is properly secured by the customer.

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5 PBX Configuration
The steps on the next page describe the minimum configuration
required to enable the PBX to use Optimum Business SIP Trunking for
inbound and outbound calling. Please refer to the Panasonic KX-NCP500
product documentation for more information on advanced PBX features.

The configuration described here assumes that the PBX is

already configured and operational with station side phones
using assigned extensions or DIDs. This configuration is based
on KX-NCP500 V2.0502.

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 1. The PBX, the phones and the Optimum Business SIP Trunk Adaptor should be on the same
LAN segment. The PBX is shipped with 2 default IP addresses for the LAN port, one for the
IPCMPR card (192.168.0.101/24) and the other the VoIP DSP card (192.168.0.102/24). The
IPCMPR card is used to communicate with the SIP Trunk Adaptor using SIP protocol and
to communicate with the phones. The phones in this test setup communicate with the PBX
using MGCP protocol. The VoIP DSP card is used to send and receive media traffic between
the phones and the PBX. The PBX should have its gateway set to the Optimum Business SIP
Trunk Adaptor’s port 1 LAN IP address (i.e.: 192.168.0.1/24).
2. To configure the PBX, a configuration GUI, PBX Unified Maintenance Console, is needed.
From the CD that shipped with the PBX, install the configuration GUI by running the
“UPCMCv5.1.2.3_US_R1.exe” program.
3. Invoke the PBX Unified Maintenance Console program from the PC and you should see a
screen with a different level of Programmer Code and Password. Always use the Installer
level of Programmer Code and Password when configuring the PBX. Click the “OK” button
to continue.

4. Enter the installer-level Programmer Code (i.e.: “INSTALLER”) in the “Enter Programmer
Code” field and click the “OK” button.

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 5. Click the “Connect” button to set up a connection with the PBX.

6. Select the “LAN” radio button, enter the “IP address of the IPCMPR card” in the
“IP Address” field, enter the “installer-level password” in the “Enter Password” field
and hit the “Connect” button.

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 7. To start configuration of the PBX for SIP Trunk Service from the initial configuration screen,
select “1.Configuration” and click on “1.Slot”.

8. Move the mouse over the “IPCMPR card” and select “card property”
to verify/configure the LAN Setting.

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 9. Enter the Optimum Business SIP Trunk Adaptor’s IP address assigned to port t 1 in the
“Default Gateway” field and hit the “OK” button. This is step 2 in the Optimum Business
SIP Trunk Set-up Guide.

10. Move the mouse over the “IPCMPR Virtual Slot” and select “Select Shelf”.

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 11. Move the mouse over the “V-SIPGW16” card and select “OUS” as we need to take the
V-SIPGW16 card out of service before making changes to the parameters.

12. Move the mouse over the “V-SIPGW16” card and select “shelf property” to access the
parameters on the SIP gateway.

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 13. Note the warning messages about taking the V-SIPGW cards out of service before
changing the parameters would appear if you had not taken the card out of service.
Click “OK” to continue.

14. Enter “5060” in the “SIP Client Port Number” field. Make sure the
“NAT Traversal” field is set to “Off” and the “STUN Ability” field is set to
“Disable”. Hit the “OK” button.

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 15. Select “1.Configuration”, select “1.Slot” and select “Card Property” to manually set the
DNS server addresses.

16. Click the “Common Settings” button. The “DNS Server IP Address Method” field
should be set to “Manual”. Enter the DNS IP addresses in the “Manual Preferred DNS
Server IP Address” field and the “Manual Preferred DNS Server IP Address” field
and hit the “OK” button.

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 17. Select “1.Configuration”, select “1.Slot” and select “Port Property” to access SIP trunk
configuration parameters.

18. Select the “Main” tab to start configuring the SIP trunk parameters.
a. From entry number 1 (Slot 1 – Port 1), select “Basic channel” in the “Channel Attribute”
field, enter a descriptive name for the Optimum Business SIP Trunk Adaptor in the
“Provider Name” field, enter the Optimum Business SIP Trunk Adaptor’s IP address
in both the “IP Address” field and the SIP Service Domain field, enter “5060” in the
“SIP Server Port Number” field and enter the subscriber number in the “Subscriber
Number” field. Note that the subscriber number we entered in this example is the
same as the Pilot DID.
b. From entry number 2 to 5 (Slot 1 – Port 2 to 5), select “Additional channel for Ch1” in
the “Channel Attribute” field and enter “5060” in the “SIP Server Port Number” field.
Note that the number of additional channels to add depends on the number of SIP
trunks you are licensed to have. In this example, the number of licensed SIP trunks is 4.
c. Hit the “OK” button.

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 19. Select the “Account” tab to configure User Name, Authentication ID and Authentication
Password for the SIP Trunk Service. From entry number 1 (Slot 1 – Port 1), enter username
in the “User Name” field, enter password in the “Authentication Password” field and hit
the “OK” button. This is step 3 of the Optimum SIP Trunk Set-up Guide. In this example, the
pilot DID, 6316769608, is used for both the username and the password. Note that these
configurations are used only when the Optimum Business SIP Trunk Adaptor is configured to
expect SIP registration from the PBX.

20. Select the “Register” tab to configure the PBX for SIP registration mode or static IP address
mode. From entry number 1 (Slot 1 – Port 1), select “Enable” in both the “Register Ability”
field and the “Un-Register Ability when port INS” field if the Optimum Business SIP Trunk
Adaptor is configured to receive SIP registration from the PBX; select “Disable” if the
Optimum Business SIP Trunk Adaptor is configured to communicate with the PBX via
the PBX’s static IP address.

Note: When using registration mode, all CLIP ID’s must match the Pilot DID. In
non-registration mode, the CLIP ID’s can be any DID on the SIP Trunk.

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 21. Select the “Voice/FAX” tab to configure codec priority. For each entry, G.711A and
G.711Mu should be used for IP Codec Priority’s “1st” and “2nd” fields. Hit the “OK”
button if you make any changes.

22. Select the “Calling Party” tab to configure CLIP (Calling Line Identification Presentation)
for the outbound calls. In entry number 1, select “PBX-CLIP” for the From Header’s “User
Part” field and hit the “OK” button. This configuration tells the PBX to use the extension’s
“CLIP ID” as the outbound call’s caller ID.

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 23. Select “1.Configuration”, select “1.Slot” and click on the “IP Phone Registration” button
to see the extensions that are used by the registered phones.

24. Select “10.CO Line & Incoming Call”, select “DID Table” to assign DID for each
extension in use. For each extension in use, enter the assigned DID number in the
“DID Number” field, enter a DID name in the “DID Name” field, enter the same
extension number in the “Day/Lunch/Break/Night” fields. Hit the “OK” button
after you finish assigning DIDs for all the extensions.

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 25. Select “4.Extension”, select “1.Extension Settings” and select “ISDN CLIP” to assign
CLIP ID (Caller ID) for each extension. For each extension in use, enter the extension name
in the “Extension Name” field and enter a DID number in the “CLID ID” field. Hit the “OK”
button after you finish assigning CLIP ID for all the extensions.
When using registration mode, all CLIP ID’s must match the Pilot DID. In non-registration
mode, the CLIP OD’s may match any DID on the SIP Trunk.

26. Select “10.CO Line & Incoming Call”, select “1.CO Line Settings” to prepare for dialing
“9” to access the SIP trunks. For each SIP trunk in use (i.e.: the “Shelf” field set to “Virtual”),
enter “SIP trunk” or some descriptive name in the “CO Name” field and enter “1” or some
other number in the “Trunk Group Number” field. Hit the “OK” button after you finish
assigning a same trunk group number for each SIP trunk. Note that the trunk group number
must be the same for all the SIP trunks.

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 27. Select “3.Group”, select “1.Trunk Group” and select “Local Access Priority” to configure
dialing “9” to access the SIP trunks only. Select the “trunk group number and SIP trunk”
in the “Trunk Group No. & Name” field for the Priority 1 entry, select blank in the
“Trunk Group No. & Name” field for the Priority 2 entry and hit the “OK” button.

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 28. Select “3.Group”, select “1.Trunk Group” and select “Dialing Plan” to add more dialing
plans if the default dialing plans are not enough.

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 29. Select “1.Configuration”, select “1.Slot”, move the mouse over the “V-SIPGW16” card
and select “INS” to put the V-SIPGW16 card in service since we have finished making
changes to the parameters.

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 30. Select “1.Configuration”, select “1.Slot” and select “Port Property” and the SIP trunk
configurations should reflect the INS (in service) status. Note that you may need to reboot
the PBX as some changes may require a reset to take effect.

31. To enable the auto attendant, go to page 1.3 and assign a DID to extension 501.

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 Then go to page 5.3.2 to assign button presses to extensions.

32. To enable Simple Voice Messaging (SVM), go to page 4.1.2 and do the following:
Select the extension that you want to modify, and then select which mode you want to
modify and then enter “591” in the box to the right. Ensure that the checkbox marked
“For both external calls and internal calls” is checked if you don’t want to configure
these separately.

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 Note: The Auto Attendant and SVM are both capable of detecting in-band and
out-of-band DTMF tones. No additional configuration changes are needed to
enable this capability.
See the manufacturer’s user guide for recording a greeting for the Auto Attendant, the SVM,
and basic voicemail usage. This is not covered by this document.

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