SAP VALIDATION FRAMEWORK

PREPARED BY: AYA KOTB

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List of SAP Validation Documents

1. VALIDATION LIFECYCLE EXECUTION ROADMAP .............................................................................................. 3

2. SAP PROJECT VALIDATION PLAN (PVP) ............................................................................................................ 4
3. SAP VALIDATION STRATEGY DOCUMENT ........................................................................................................ 7
4. RISK MANAGEMENT ....................................................................................................................................... 10
5. USER REQUIREMENTS SPECIFICATION (URS) ................................................................................................. 14
6. FUNCTIONAL REQUIREMENTS SPECIFICATION (FRS) ..................................................................................... 20
7. TECHNICAL REQUIREMENTS SPECIFICATION (TRS) ........................................................................................ 25
8. SYSTEM DESIGN SPECIFICATION (SDS) ........................................................................................................... 28
9. HARDWARE AND SOFTWARE INVENTORY ..................................................................................................... 31
10. CONFIGURATION SPECIFICATION DOCUMENT .............................................................................................. 35
11. SECURITY AND ACCESS CONTROL DESIGN ..................................................................................................... 39
12. INSTALLATION QUALIFICATION PROTOCOL (IQP) .......................................................................................... 41
13. INSTALLATION QUALIFICATION REPORT (IQR) ............................................................................................... 44
14. OPERATIONAL QUALIFICATION PROTOCOL (OQP) ........................................................................................ 53
15. OPERATIONAL QUALIFICATION PROTOCOL (OQP) ........................................................................................ 56
16. OQ TEST CASES (E.G., WORKFLOWS, ACCESS CONTROLS, REPORTING) ........................................................ 59
17. OPERATIONAL QUALIFICATION (OQ) TEST REPORT ....................................................................................... 81
18. PERFORMANCE QUALIFICATION PROTOCOL (PQP) ....................................................................................... 84
19. PQ TEST CASES (E.G., END-TO-END SCENARIOS)............................................................................................ 87
20. PERFORMANCE QUALIFICATION (PQ) TEST REPORT...................................................................................... 96
21. USER ACCEPTANCE TESTING (UAT) RESULTS REPORT ................................................................................... 99
22. DATA INTEGRITY ASSESSMENT REPORT ....................................................................................................... 102
23. ACCESS CONTROL AND SECURITY TEST CASES ............................................................................................. 107
24. BACKUP AND RECOVERY TEST REPORT ........................................................................................................ 111
25. AUDIT TRAIL VERIFICATION DOCUMENT ..................................................................................................... 114
26. TRACEABILITY MATRIX ................................................................................................................................. 118
27. MAINTENANCE PLAN.................................................................................................................................... 123
28. TYPES OF SAP SOPS ...................................................................................................................................... 126
29. CERTIFICATES OF AUTHENTICITY FOR SOFTWARE LICENSES ....................................................................... 127
30. GO-LIVE CHECKLIST ...................................................................................................................................... 128

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 1. VALIDATION LIFECYCLE EXECUTION ROADMAP
Phase Activities Deliverables
- Develop Validation Master Plan (VMP) and - Validation Master Plan
Project Validation Plan (PVP). (VMP)
Planning
- Conduct risk assessments and define roles, - Risk Assessment Report
responsibilities, and timelines. - Resource and Training Plan
- Document User Requirements Specification - User Requirements
(URS). Specification (URS)
Requirements
- Functional Requirements
Gathering - Translate requirements into Functional and Specification (FRS)
Technical Specifications (FRS, TRS). - Traceability Matrix
- Define System Design Specification (SDS). - System Design
Specification (SDS)
Design and
- Configure SAP modules, workflows, and - Configuration Specification
Configuration
integrations. - System Architecture
Diagrams
- Perform Installation Qualification (IQ):
Validate hardware/software setup.
- IQ/OQ/PQ Protocols and
Testing and Validation - Conduct Operational Qualification (OQ):
Reports
Execution Validate system workflows.
- Test Scripts and Results
- Execute Performance Qualification (PQ): Test
in real-world conditions.
- Conduct end-user training sessions. - UAT Test Cases and
Training and UAT Results
- Facilitate User Acceptance Testing (UAT). - Training Records and SOPs
- Perform data migration and verify accuracy. - Final Validation Summary
Go-Live Preparation Report
- Finalize and execute the Go-Live Checklist. - Data Migration Report
- Monitor system performance and resolve
issues. - Periodic Review Reports
Post-Go-Live Support
- Conduct periodic reviews and implement - Revalidation Plans
continuous improvements.

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 2. SAP PROJECT VALIDATION PLAN (PVP)
The SAP Project Validation Plan (PVP) outlines the framework and methodology to ensure that the SAP
system meets all business requirements, regulatory standards, and quality expectations before it goes
live. It ensures that the system is validated in terms of functionality, performance, security, and
compliance, reducing risks and ensuring that the SAP implementation aligns with business goals.

Objective of the SAP Project Validation Plan

The primary objective of the SAP Project Validation Plan is to ensure that the SAP system:

• Meets the business requirements as defined in the User Requirement Specification (URS).
• Complies with industry and regulatory standards
• Is free of critical defects and can handle real-world business scenarios.
• Is ready for operational use with full user acceptance.

Scope of the SAP Project Validation Plan

The PVP covers the following key aspects:

• System Validation: Ensuring that the system functions as per the requirements.
• Data Integrity: Verifying that data migration and integrations are complete and accurate.
• Security and Compliance: Validating that the system meets security standards and compliance
requirements.
• Performance Validation: Ensuring the system can handle peak loads and user demand.
• User Acceptance: Ensuring that end-users are able to effectively use the system for their daily tasks.

Key Components of the SAP Project Validation Plan

Component Description
Validation Approach Defines the methods and strategies for validation (e.g., testing, reviews, inspections).
Roles and Details the roles of the project team members, including validation leads, IT specialists,
Responsibilities subject matter experts, and business users.
Validation Specifies the business requirements that the SAP system must meet (e.g., performance,
Requirements scalability, compliance).
Establishes the timeline for validation activities, including milestones, deadlines, and
Validation Timeline
key dependencies.
Validation Tools and Lists the tools and methods to be used for validation, such as automated testing,
Methods manual testing, reviews, and audits.
Risk Management Identifies potential risks to the validation process and outlines mitigation strategies.

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 Component Description
Documentation and Ensures that proper documentation is kept throughout the validation process, and
Reporting reports are generated for each phase (e.g., test results, issue logs).

Phases of SAP Validation

Phase 1: Pre-Validation (Preparation)

• Objective: Prepare the SAP system and team for validation.

• Activities:
o Define business processes and requirements.
o Set up validation environments (e.g., development, testing).
o Define and allocate roles and responsibilities.
o Set up necessary tools and resources for validation.

Phase 2: Validation Planning

• Objective: Plan the validation process, including objectives, scope, and timeline.
• Activities:
o Review the URS, Functional Requirement Specification (FRS), and System Design Specifications
(SDS).
o Create a detailed validation strategy based on business needs and regulatory requirements.
o Develop a test plan and define test cases (e.g., unit tests, integration tests, regression tests).

Phase 3: Functional Validation

• Objective: Ensure the system performs the required functions as per the business processes.
• Activities:
o Execute functional tests to verify that each module and business process is working as expected.
o Validate critical business processes (e.g., order-to-cash, procure-to-pay).
o Verify data migration, master data, and integration with other systems.
o Review results, identify issues, and ensure that any issues are addressed.

Phase 4: Non-Functional Validation

• Objective: Validate non-functional aspects of the system such as performance, security, and compliance.
• Activities:
o Performance Testing: Ensure that the system can handle the expected number of concurrent
users, transactions, and large data volumes.
o Security Testing: Verify that the system meets security standards (e.g., encryption, access
control).
o Compliance Testing: Ensure that the system meets regulatory and compliance requirements

Phase 5: User Acceptance Testing (UAT)

• Objective: Ensure that end users can perform their daily tasks effectively.
• Activities:
o Conduct UAT with business users based on real-world scenarios.
o Collect feedback from users and make necessary adjustments to the system.

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 o Address any usability issues that might hinder user adoption.

Phase 6: Post-Validation Review

• Objective: Confirm that all validation criteria have been met.

• Activities:
o Review all validation results and confirm that all issues have been resolved.
o Ensure that system documentation is up-to-date and compliant.
o Conduct a final sign-off from key stakeholders and business owners.

Validation Deliverables

The following deliverables should be produced during the validation process:

1. Validation Plan Document: Detailed documentation of the entire validation strategy, including scope,
approach, resources, and timeline.
2. Test Cases and Scripts: A comprehensive set of test cases for each validation phase (functional, non-
functional, security, UAT).
3. Test Reports: Reports of test results, including passed and failed test cases, along with remediation plans.
4. Issue Logs: A log of issues identified during validation and their resolution status.
5. User Training Documentation: Materials and user guides that provide instructions for system use and
troubleshooting.
6. Sign-off Document: A final sign-off confirming that the SAP system has met all validation requirements
and is ready for deployment.

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 3. SAP VALIDATION STRATEGY DOCUMENT
Purpose
The SAP Validation Strategy Document provides a detailed approach to validating the SAP system to
ensure it meets regulatory compliance, business requirements, and operational goals. It is designed to
mitigate risks, confirm reliability, and demonstrate compliance with applicable regulatory standards
(e.g., FDA, SOX, GDPR).

Scope
This strategy applies to all phases of SAP system implementation, validation, and operation, covering the
following:
1. SAP Core Modules:
o Financial Accounting (FI)
o Material Management (MM)
o Sales and Distribution (SD)
o Quality Management (QM)
o Production Planning (PP)
2. Supporting Modules:
o Human Capital Management (HCM)
o Plant Maintenance (PM)
o Customer Relationship Management (CRM)
o Supply Chain Management (SCM)
o Warehouse Management (WM)
o Governance, Risk, and Compliance (GRC)
3. Customizations and Integrations:
o Tailored workflows, third-party applications, and middleware integration.

Objectives
1. Compliance: Ensure the SAP system meets all regulatory and internal quality requirements.
2. Functionality: Validate that SAP modules deliver the required business functionalities.
3. Data Integrity: Guarantee data consistency, security, and traceability.
4. Performance: Ensure the system performs under expected operational conditions.
5. Risk Mitigation: Identify, assess, and address risks during implementation and operation.
6. Documentation: Provide comprehensive validation evidence for audits and inspections.

Validation Approach
Approach Details
Risk-Based Validation Prioritize validation efforts on high-risk modules, functionalities, and integrations.
Validate system in logical phases (e.g., IQ, OQ, PQ) to ensure completeness and
Phase-Wise Execution
traceability.
Iterative Validation Conduct validation iteratively, allowing for early detection and correction of issues.
Role-Based Testing Assign validation tasks based on role expertise (e.g., IT, QA, business users).
Documentation-
Maintain rigorous documentation to serve as evidence of compliance.
Centric

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Validation Phases
1. Planning Phase:
o Develop validation plan and strategy.
o Identify critical areas and define deliverables.
o Establish risk management framework.
2. Requirements Phase:
o Collect and document user, functional, and technical requirements (URS, FRS, TRS).
o Perform risk assessment and mitigation planning.
3. Design and Configuration Phase:
o Validate system design (System Design Specification - SDS).
o Verify configuration settings and customizations align with requirements.
4. Testing Phase:
o Perform IQ, OQ, and PQ testing.
o Validate workflows, access controls, reports, and system integrations.
o Conduct user acceptance testing (UAT) with business stakeholders.
5. Deployment Phase:
o Validate successful system go-live and initial operations.
o Provide training for end-users and operational teams.
o Finalize validation report and close validation activities.

Validation Activities
Activity Purpose Deliverables
User Requirements Define and document what the system must do to
Approved URS Document
Specification (URS) meet business needs.
Functional Requirements Translate user requirements into specific system
Approved FRS Document
Specification (FRS) functionalities.
Technical Requirements Detail technical configurations required to achieve
Approved TRS Document
Specification (TRS) functional and user requirements.
Risk Assessment Identify risks, their impact, and mitigation strategies. Risk Assessment Report
Validate proper installation of SAP hardware,
Installation Qualification (IQ) IQ Protocol and Report
software, and infrastructure.
Validate that SAP modules function as intended in
Operational Qualification (OQ) OQ Protocol and Report
operational conditions.
Validate end-to-end scenarios and system
Performance Qualification (PQ) PQ Protocol and Report
performance under real-world conditions.
Train users and document SOPs for consistent Training Records and
Training and Documentation
operation. Approved SOPs

Responsibilities
Role Responsibility
Project Manager Manage validation timeline, resources, and deliverables.

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 Role Responsibility
Validation Lead Oversee validation activities and ensure adherence to standards.
Quality Assurance Review and approve validation deliverables, ensuring compliance with regulatory
(QA) requirements.
IT Team Perform system configurations, testing, and documentation.
Business Users Validate system functionality through UAT and provide feedback.

Risk Management
Risk management is integrated into all phases of validation. Key activities include:

• Risk identification and prioritization.

• Implementing mitigation controls for high-risk areas (e.g., access controls, data security).
• Continuous monitoring of identified risks throughout the validation lifecycle.

Validation Metrics
Metric Target
Test Case Execution Rate 100% execution of all planned test cases.
Defect Resolution Time Resolve all critical defects before go-live.
UAT Participation Rate 100% participation of key business users.
Training Completion Rate 100% of end-users trained before go-live.

Deliverables
1. Validation Plan: A roadmap detailing the validation approach, activities, and timeline.
2. Risk Assessment Report: Comprehensive documentation of risks and mitigation plans.
3. Testing Protocols and Reports: IQ, OQ, PQ protocols with executed test cases and results.
4. Validation Summary Report: Final document summarizing all validation activities and outcomes.

Validation Schedule
Phase Start Date End Date Key Deliverable

Planning YYYY-MM-DD YYYY-MM-DD Validation Plan

Requirements Definition YYYY-MM-DD YYYY-MM-DD URS, FRS, TRS

Testing YYYY-MM-DD YYYY-MM-DD IQ, OQ, PQ Protocols and Reports

Deployment YYYY-MM-DD YYYY-MM-DD UAT Results, Training Records

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 4. RISK MANAGEMENT
Risk Identification
Risks are identified across the following domains:
• Technical: System performance, data migration, software bugs.
• Compliance: Regulatory non-compliance, audit failures.
• Operational: User training gaps, process misalignments.
• Project Management: Budget overruns, timeline delays.
• Security: Cybersecurity threats, unauthorized access.

Risk Assessment
Risks are assessed based on the following criteria:

• Likelihood: The probability of occurrence (High, Medium, Low).

• Impact: The severity of the consequence if the risk occurs (High, Medium, Low).
• Risk Classification:
o High: Requires immediate mitigation.
o Medium: Requires scheduled mitigation.
o Low: Monitor and mitigate as necessary.

Risk Mitigation Strategies

1. Technical Risks
Risk Mitigation Plan
System Performance Conduct performance testing; optimize database queries and infrastructure;
Issues implement load balancing.
Use ETL tools for data validation; perform trial migrations; ensure a fallback to legacy
Data Migration Errors
systems.
Conduct end-to-end integration testing; maintain a library of API and integration
Integration Failures
specifications.
Validate configurations in a test environment; use SAP Solution Manager for accurate
Configuration Errors
documentation.
Establish failover mechanisms; schedule maintenance during low-usage periods; create
System Downtime
incident SLAs.
Choose scalable infrastructure (cloud/hybrid); simulate growth scenarios during
Scalability Challenges
planning.
Regular module updates; implement a bug-tracking system; conduct periodic
Software Bugs
regression testing.
Test IoT devices in simulated environments; implement real-time monitoring tools for
IoT Integration Failures
connected systems.

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2. Operational Risks
Risk Mitigation Plan
Conduct role-based training sessions; provide user manuals; set up a helpdesk for
Insufficient User Training
ongoing support.
Engage employees early in the project; share success stories; provide incentives for
Resistance to Change
adoption.
Map existing processes to SAP workflows; define clear SOPs; monitor adherence
Process Deviations
regularly.
Implement role-based access control (RBAC); conduct periodic access audits; enforce
Unauthorized Access
MFA.
Inventory Use automated inventory reconciliation tools; integrate real-time stock monitoring
Mismanagement systems.
Inconsistent Master Data Standardize master data across departments; conduct regular data quality checks.
Logistical Delays Use SAP SCM to optimize workflows; implement tracking mechanisms for shipments.

3. Compliance Risks
Risk Mitigation Plan
Regulatory Non- Align system configurations with regulations; perform regular internal and external
Compliance audits.
Audit Failures Ensure SAP GRC modules are active; generate periodic audit trails and reports.
Encrypt sensitive data; use anonymization for test environments; establish data-
Data Privacy Breaches
sharing policies.
Lack of Traceability Enable detailed logging in all modules; review logs periodically to ensure compliance.

5. Security Risks
Risk Mitigation Plan
Cybersecurity Attacks Conduct regular penetration tests; deploy firewalls and intrusion detection systems.
Weak Password Policies Enforce strong password requirements; enable multi-factor authentication (MFA).
Phishing or Social Conduct employee awareness training; simulate phishing scenarios to identify
Engineering vulnerabilities.
Encryption Failures Implement end-to-end encryption; monitor compliance with encryption standards.
Role-Based Access Regularly review access permissions; use automated tools for segregation of duties
Violations (SoD).

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6. Financial Risks
Risk Mitigation Plan
Inaccurate Financial
Validate reports with trial balances; test financial modules using historical data.
Reports
Payment Processing
Reconcile payments daily; use automation tools to flag discrepancies.
Failures
Untracked Expenses Use cost center tracking in SAP CO; establish periodic financial reviews.
Implement SAP GRC to monitor transactions; segregate duties for high-risk financial
Fraud Risks
workflows.

7. Supply Chain Risks

Risk Mitigation Plan
Supplier Non- Include compliance terms in vendor contracts; conduct periodic vendor performance
Compliance reviews.
Demand-Supply
Use demand forecasting tools; optimize inventory levels based on historical trends.
Mismatch
Inventory Shortages Implement SAP IM/WM to monitor inventory levels; create safety stock thresholds.
Delivery Failures Integrate GPS tracking with SAP; develop alternate transportation routes.

8. Human Resource Risks

Risk Mitigation Plan
Payroll Discrepancies Automate payroll calculations; cross-verify outputs with employee contracts.
Employee Turnover Identify key employees early; provide retention incentives and knowledge transfer plans.

9. Production Risks
Risk Mitigation Plan
Production Delays Use SAP PP to plan production; allocate machine buffers for peak demand periods.
Quality Issues Implement real-time quality checks in SAP QM; set up automated alerts for deviations.
Backflushing Validate material postings with production orders; automate consumption posting
Errors verification.

10. Governance Risks

Risk Mitigation Plan
Policy Non-Adherence Define clear approval workflows; use automated reminders for policy adherence.
Audit Trail Gaps Ensure system logs are enabled; conduct periodic log reviews.
Risk Management Develop a proactive risk management framework; conduct regular risk assessment
Failures workshops.
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11. Environmental Risks
Risk Mitigation Plan
Cloud Dependency Use a hybrid infrastructure; maintain critical processes on-premise as a backup.
Energy Optimize resource allocation in SAP hosting environments; explore renewable energy
Consumption sources.
Data Center Failures Create disaster recovery sites; conduct regular failover testing.

12. Customer Relationship Risks

Risk Mitigation Plan
Customer Data Errors Implement validation rules for customer data; cross-check with external databases.
Use automated ticketing workflows in SAP CS; assign SLA-based priorities for service
Service Delays
requests.
CRM Integration
Conduct integration tests; establish clear communication between CRM and SAP teams.
Failures

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 5. USER REQUIREMENTS SPECIFICATION (URS)
a- User Requirements with Specific Workflows

SAP Financial Accounting (FI)

Key Workflows:
1. Vendor Invoice Processing (Accounts Payable):
o Workflow for uploading vendor invoices with automated 3-way matching (PO, GRN, Invoice).
o Approval hierarchy triggered for invoices exceeding specific thresholds.
o Notifications sent to relevant approvers with due dates.
2. Month-End Closing:
o Automated accrual postings based on preconfigured rules.
o Generation of financial statements (Trial Balance, Profit & Loss, Balance Sheet) with drill-down
capabilities to individual transactions.
Technical Integration Points:
• MM for real-time updates to GRN postings.
• Bank Integration for electronic payments

SAP Quality Management (QM)

Key Workflows:
1. In-Process Quality Check:
o Inspection lot automatically generated during production order execution.
o Quality parameters recorded using SAP Fiori apps for real-time entry.
o Notifications triggered for deviations outside control limits.
2. Vendor Quality Evaluation:
o Quality inspection results linked to vendor evaluation scores.
o Automated alerts sent to procurement for vendors falling below thresholds.
Technical Integration Points:
• Integration with PP for inline quality checks during production.
• Use of IoT sensors for automated quality readings during inspections.

SAP Sales and Distribution (SD)

Key Workflows:
1. Order to Cash:
o Creation of sales orders using SAP Fiori.
o Automated ATP (Available to Promise) check during order creation.
o Automatic invoice generation upon goods issue, with e-invoicing integration.
2. Customer Returns:
o Workflow for customer-initiated return requests via the CRM portal.
o Automatic creation of credit notes upon return approval and receipt of goods.
Technical Integration Points:
• CRM Integration for real-time customer interaction history.
• EDI (Electronic Data Interchange) for order and invoice exchanges with customers.

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SAP Material Management (MM)
Key Workflows:
1. Procure to Pay (P2P):
o Automatic purchase requisition creation based on MRP.
o Workflow for purchase order approvals based on cost thresholds.
o GRN (Goods Receipt Note) creation triggers automated updates to stock and FI postings.
2. Stock Transfer:
o Automated creation of stock transfer orders between warehouses.
o Barcode scanning during transfer posting for accuracy.
Technical Integration Points:
• WM Integration for real-time updates on inventory levels.
• Vendor Portal for direct PO updates and confirmation.

SAP Production Planning (PP)

Key Workflows:
1. Production Order Lifecycle:
o Automatic conversion of planned orders to production orders based on MRP results.
o Capacity availability check before order release.
o Integration with shop floor systems for order confirmation updates.
2. Backflush in Production:
o Automatic posting of material consumption and production receipts during order confirmation.
Technical Integration Points:
• Integration with IoT Devices for real-time machine data.
• QM Integration for inline quality checks during production.

SAP Human Capital Management (HCM)

Key Workflows:
1. Employee Onboarding:
o Workflow for document submission and verification.
o Automatic updates to payroll and time management modules upon hiring approval.
2. Payroll Processing:
o Integration with time tracking systems for hours worked.
o Automatic tax and benefit calculations based on predefined country-specific rules.
Technical Integration Points:
• SAP SuccessFactors Integration for talent management.
• Integration with local tax authorities for compliance.

SAP Supply Chain Management (SCM)

Key Workflows:
1. Demand Planning:
o Use of AI models for demand forecasting.
o Alerts generated for supply chain bottlenecks or stock-outs.
2. Transportation Management:
o Optimization of delivery routes using integrated logistics providers.
o Real-time tracking of shipments through GPS integration.
Technical Integration Points:

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 • Third-Party Logistics (3PL) systems for real-time shipping updates.
• Warehouse Automation Systems for fulfillment accuracy.

SAP Customer Relationship Management (CRM)

Key Workflows:
1. Lead to Opportunity Conversion:
o Workflow for lead qualification and automated scoring.
o Real-time handover of qualified leads to sales teams.
2. Customer Case Management:
o Automated creation of service tickets for customer inquiries.
o SLA-based escalation workflows for unresolved tickets.
Technical Integration Points:
• CS Integration for seamless handling of post-sales service requests.
• Integration with marketing automation tools for campaigns.

SAP Warehouse Management (WM)

Key Workflows:
1. Inbound Processing:
o Barcode scanning during goods receipt for real-time stock updates.
o Automatic bin location assignment based on predefined rules.
2. Cycle Counting:
o Automated scheduling of cycle counts based on stock movement frequency.
o Reconciliation workflows for discrepancies.
Technical Integration Points:
• SCM Integration for demand planning adjustments.
• IoT Integration for smart shelving and storage monitoring.

SAP Project System (PS)

Key Workflows:
1. Project Creation and Execution:
o Automatic project creation from sales orders for customer projects.
o Milestone-based billing linked to progress tracking.
2. Budget Monitoring:
o Alerts for cost overruns based on real-time expense tracking.
Technical Integration Points:
• FI Integration for cost tracking.
• DMS Integration for document storage related to projects.

SAP Governance, Risk, and Compliance (GRC)

Key Workflows:
1. Access Control:
o Automated user role assignment based on position and department.
o Real-time notifications for role conflicts.
2. Audit Management:
o Workflow for documenting and closing audit findings.

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 o Automated reports for regulatory compliance.
Technical Integration Points:
• HR Integration for role-based access during onboarding.
• Integration with external audit tools for comprehensive reviews

b- Non-Functional Requirements
Performance Requirements
1. Transaction Response Time:
o 95% of standard transactions (e.g., posting invoices, creating sales orders) must complete within 2
seconds under normal load conditions.
o 99% of transactions must complete within 5 seconds under peak load.
2. Batch Job Processing:
o Critical overnight batch jobs, such as payroll or financial reconciliations, must complete within
their designated time window (e.g., 4 hours).
o System should allow real-time monitoring of batch jobs.
3. Concurrent Users:
o System should support up to 5000 concurrent users without performance degradation.
4. Data Processing Throughput:
o Support processing of at least 100,000 financial line items per hour during peak operations.

Scalability Requirements
1. Vertical Scalability:
o System should support additional compute resources (e.g., CPU, memory) without requiring
downtime.
2. Horizontal Scalability:
o Support for scaling out by adding application servers to handle increased user or transaction load.
3. Elasticity:
o Automatically scale resources up or down based on usage patterns (e.g., end-of-month reporting).

Security Requirements
1. Authentication & Authorization:
o Support Single Sign-On (SSO) using secure protocols (e.g., SAML 2.0, OAuth 2.0).
o Role-based access control (RBAC) for segregation of duties and least privilege.
2. Data Protection:
o Encrypt all sensitive data in transit (e.g., HTTPS with TLS 1.2 or higher) and at rest (AES-256
encryption).
3. Audit Trails:
o Maintain tamper-proof audit logs for all critical transactions, accessible to authorized users only.
4. Compliance:
o Meet international standards such as GDPR, SOX, HIPAA, and local regulatory requirements.
5. Incident Response:
o System must support real-time alerting and automatic mitigation for suspicious activities (e.g.,
brute-force attempts).

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Reliability Requirements
1. System Availability:
o Ensure 99.95% uptime, equating to a maximum of 22 minutes of unplanned downtime per month.
2. Disaster Recovery (DR):
o Recovery Point Objective (RPO): 15 minutes.
o Recovery Time Objective (RTO): 1 hour.
3. Failover Mechanisms:
o Real-time failover to a backup system in case of primary system failure.
o Periodic testing of failover mechanisms to ensure reliability.

Maintainability Requirements
1. Patch Management:
o Apply critical security patches within 24 hours of release.
o System downtime for planned maintenance should not exceed 2 hours per quarter.
2. Monitoring and Diagnostics:
o Integrated monitoring tools (e.g., SAP Solution Manager) for real-time system health checks.
o Provide predictive analytics for identifying potential system failures.
3. Ease of Configuration:
o Allow for configuration changes without requiring system restarts.

Usability Requirements
1. User Interface:
o Responsive design with SAP Fiori apps for consistent experience across devices (desktop, tablet,
mobile).
o Intuitive navigation with role-based dashboards tailored for different user groups (e.g., finance,
HR).
2. Training & Support:
o Provide interactive tutorials and contextual help directly within the application.
o Ensure 24/7 support availability for critical issues.

Integration Requirements
1. Data Exchange:
o Support multiple formats for data exchange (e.g., XML, JSON, EDI).
o Integration with middleware like SAP Cloud Integration for seamless data transfer.
2. Legacy Systems:
o Provide migration tools and integration bridges for legacy systems during transition phases.

Data Management Requirements

1. Data Volume Handling:
o Support storage and processing of large data sets (e.g., 10TB/year growth).
2. Archiving:
o Automatic archiving of transactional data based on retention policies.
o Easy retrieval of archived data for audits or analysis.
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 3. Master Data Quality:
o Ensure data consistency and quality checks during data entry.

Compliance Requirements
1. Regulatory Compliance:
o System must be compliant with relevant industry standards, such as:
▪ IFRS, GAAP (Financials).
▪ ISO 27001 (Security).
▪ FDA 21 CFR Part 11 (Life Sciences).
2. Audit Reporting:
o Generate audit-ready reports with minimal manual intervention.

Environmental Requirements
1. Cloud Infrastructure:
o System hosted on SAP’s cloud infrastructure with sustainability features (e.g., carbon-neutral data
centers).
2. Energy Efficiency:
o Optimize computing resources to minimize energy consumption.

Business Continuity Requirements

1. Backup and Restore:
o Ensure automatic daily backups with a retention period of at least 90 days.
o Support point-in-time recovery for critical modules such as Finance and Quality Management.
2. High Availability:
o Deploy active-active setups for key components to ensure uninterrupted service during
maintenance.
3. Redundancy:
o Provide full redundancy for all critical system components, including databases and network
connections.

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 6. FUNCTIONAL REQUIREMENTS SPECIFICATION (FRS)
SAP Financial Accounting (FI)
Key Functional Requirements:

1. Accounts Payable - Vendor Invoice Processing:

o Invoice Upload and 3-Way Matching: Automatic upload and 3-way matching between Purchase
Orders (PO), Goods Receipt Notes (GRN), and vendor invoices.
o Approval Workflow: Approvals are required based on specific thresholds. Alerts sent to approvers
when invoices exceed defined limits.
o Payment Processing: Payments are processed through bank integration (e.g., SWIFT, SEPA) post-
approval.
o Notifications: Automated notifications are sent for overdue invoices and approvals.
2. Month-End Closing:
o Automated Posting: Automatic accrual postings based on pre-configured rules.
o Financial Reporting: Automatically generates Trial Balance, P&L, and Balance Sheet reports. Drill-
down capabilities to review transaction details.
Integration Points:

• MM: Integration for GRN and PO postings.

• SD: Integration for invoicing and accounts receivable.

SAP Quality Management (QM)

Key Functional Requirements:

1. In-Process Quality Checks:

o Inspection Lot Generation: Automatically generate inspection lots when production orders are
executed.
o Real-Time Data Entry: Use of SAP Fiori apps for real-time data entry by quality inspectors.
o Deviation Notifications: If quality parameters deviate from defined limits, automatic notifications
are triggered.
2. Vendor Quality Evaluation:
o Vendor Performance Linking: Link inspection results to vendor performance scores and trigger
alerts if scores are below thresholds.
o Automated Alerts: Notifications sent to procurement if vendor quality performance is low.
Integration Points:

• PP: For production-based inspections.

• MM: Integration for material quality checks during goods receipt.

SAP Sales and Distribution (SD)

Key Functional Requirements:

1. Order to Cash (O2C):

o Sales Order Creation: Automatically create sales orders from customer quotations or inquiries.
o ATP Check: Real-time availability checks of materials before sales order creation.

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 o Invoice Generation: Create invoices upon goods issue, integrating with eDocument for e-
invoicing.
o Shipping and Delivery Integration: Integration with WM for managing deliveries and shipments.
2. Customer Returns:
o Return Request Workflow: Customers initiate return requests via the CRM portal.
o Credit Note Generation: Automatic creation of credit notes after return approval and receipt of
goods.

Integration Points:

• CRM: Real-time data exchange for customer interaction history.

• EDI: For order, invoice, and shipment data exchange with customers.

SAP Material Management (MM)

Key Functional Requirements:

1. Procure to Pay (P2P):

o Purchase Requisition Creation: Automatically generate purchase requisitions based on material
requirements planning (MRP).
o PO Approvals: Automatic workflow for PO approval based on budget or threshold levels.
o GRN and Financial Integration: Upon GRN generation, automatic updates to stock and financial
postings.
2. Inventory Management:
o Stock Transfer Orders: Automatically generate stock transfer orders between warehouses.
o Barcode Scanning: Use barcode scanning during inventory movements for accuracy.

Integration Points:

• PP: Material management integration for production orders.

• FI: Integration for accounting and inventory movements.

5. SAP Production Planning (PP)

Key Functional Requirements:

1. Production Order Lifecycle:

o Order Creation: Convert planned orders from MRP into production orders.
o Capacity Availability Check: Perform capacity checks to ensure resources are available before
releasing production orders.
o Production Confirmation: Real-time updates and confirmations from the shop floor.
2. Backflush in Production:
o Material Backflush: Automatically consume materials and post production receipts as part of
order confirmation.
Integration Points:

• MM: For material consumption and stock management.

• QM: Inline quality checks during production.
• IoT: Integration for real-time machine data.
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SAP Human Capital Management (HCM)
Key Functional Requirements:

1. Employee Onboarding:
o Document Submission and Verification: Workflow for document collection, validation, and
employee profile creation.
o Payroll Integration: Update payroll and time management systems once the employee is
onboarded.
2. Payroll Processing:
o Time Tracking Integration: Integrate with time tracking systems for accurate work hour reporting.
o Tax and Benefits Calculation: Automatic calculation of tax, benefits, and deductions based on
local rules.

Integration Points:

• SAP SuccessFactors: Integration for talent management, recruitment, and performance tracking.
• Tax Authorities: Real-time integration with local tax systems.

SAP Supply Chain Management (SCM)

Key Functional Requirements:
1. Demand Planning:
o AI-based Forecasting: Use AI for demand forecasting, considering seasonality and historical
trends.
o Alerts for Bottlenecks: Alerts for stock-outs or bottlenecks in the supply chain.
2. Transportation Management:
o Route Optimization: Optimize routes based on location, priority, and delivery schedules.
o Real-Time Shipment Tracking: Track shipments using GPS integration.

Integration Points:

• 3PL Systems: Integration with third-party logistics providers for real-time shipping data.
• WM: For optimized warehouse and fulfillment management.

SAP Customer Relationship Management (CRM)

Key Functional Requirements:
1. Lead to Opportunity Conversion:
o Lead Qualification: Automated lead scoring based on predefined criteria.
o Sales Team Handover: Automatically transfer qualified leads to the sales team.
2. Customer Case Management:
o Service Ticket Creation: Automatically generate service tickets for customer inquiries.
o SLA-based Escalations: Escalate unresolved issues based on SLA times.

Integration Points:

• SD: For handling post-sales customer orders and returns.

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 • CS: For customer service integration and case management.

SAP Warehouse Management (WM)

Key Functional Requirements:
1. Inbound Processing:
o Barcode Scanning: Scan barcodes for inventory to be automatically recorded upon goods receipt.
o Automatic Bin Location Assignment: Automatically assign goods to bin locations based on
predefined criteria.
2. Cycle Counting:
o Automated Scheduling: System should schedule cycle counts based on stock movement
frequency.
o Discrepancy Reconciliation: Manage and reconcile discrepancies during cycle counting.
Integration Points:

• SCM: Real-time updates for stock levels and demand forecasting.

• MM: Integration for inventory management and stock movement.

SAP Project System (PS)

Key Functional Requirements:

1. Project Creation and Execution:

o Automated Project Creation: Automatically create projects from sales orders or customer
requirements.
o Progress Tracking: Track project milestones and associated billing requirements.
2. Budget Monitoring:
o Cost Tracking: Real-time tracking of project costs against the approved budget.
o Cost Overrun Alerts: Automated alerts if project expenses exceed budget thresholds.
Integration Points:

• FI: Real-time financial tracking and integration for project costs.

• DMS: Store project-related documents (e.g., contracts, invoices).

SAP Governance, Risk, and Compliance (GRC)

Key Functional Requirements:

1. Access Control:
o Role Assignment: Automatically assign user roles based on position, department, or job function.
o Conflict Detection: Real-time alerts for segregation of duties (SoD) conflicts.
2. Audit Management:
o Audit Trail: Maintain tamper-proof logs of critical transactions.
o Automated Audit Reports: Generate automated reports for audit reviews and regulatory
compliance.

Integration Points:

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 • HR: Role-based access control linked to employee status.
• External Audit Tools: Integration for audit processes and external review.

SAP Environment, Health, and Safety (EH&S)

Key Functional Requirements:

1. Incident Reporting:
o Automatic Incident Logging: Log safety incidents and accidents in real-time.
o Risk Assessment: Automated risk assessment based on incident type.
2. Compliance Tracking:
o Regulatory Reporting: Automatic generation of reports for compliance with safety regulations.
o Audit Support: Ensure documentation is available for audits regarding safety standards.
Integration Points:

• QM: Integration for quality management related to safety compliance.

• GRC: For regulatory compliance and auditing of safety incidents.

SAP Document Management System (DMS)

Key Functional Requirements:

1. Document Storage:
o Centralized Document Repository: Store documents like contracts, invoices, and reports in a
central repository.
o Version Control: Maintain version control for document revisions and ensure access to the most
up-to-date version.
2. Document Search and Retrieval:
o Advanced Search Capabilities: Enable users to search for documents using metadata or full-text
search.
o Access Control: Ensure documents are accessible only to authorized users.

Integration Points:

• PS: For project-related documentation.

• FI/SD: For invoices and other transactional documents.

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 7. TECHNICAL REQUIREMENTS SPECIFICATION (TRS)
System Architecture and Design
• SAP System Overview:
The SAP system will be deployed on a three-tier architecture, consisting of the Application
Layer, Database Layer, and Presentation Layer.
• Hardware Requirements:
o Servers:
The SAP application will be hosted on dedicated physical or virtual servers with sufficient
resources for handling peak loads.
▪ CPU: Multi-core processors (e.g., Intel Xeon or AMD EPYC) for high-performance
processing.
▪ RAM: Minimum 128 GB of RAM for large scale deployments.
▪ Storage: SSD-based storage for faster read/write operations.
▪ Network: Gigabit Ethernet for fast data transfer between components.
• Software Requirements:
o Operating System:
SAP will run on Linux (Red Hat or SUSE) or Windows Server (2016 or newer), depending on
customer requirements.
o SAP NetWeaver:
The system will use SAP NetWeaver for application server functionality.
o SAP HANA Database:
The preferred database for the SAP system will be SAP HANA (in-memory database) to optimize
processing speed.
• Cloud Hosting:
The SAP system will be hosted on SAP Cloud Platform or another cloud provider (e.g., AWS,
Microsoft Azure) for scalability and high availability.

Integration Architecture
• Middleware Integration:
Integration with third-party systems (e.g., legacy ERP systems, external CRM, logistics, etc.) will
use SAP’s Cloud Integration Suite (CPI) for real-time data transfer.
• API and Web Services:
The SAP system will expose and consume RESTful and SOAP APIs for integration with external
applications and services.
o For example, EDI interfaces for exchanging documents like invoices and purchase orders with
external parties.
• Data Exchange Formats:
o XML, JSON, CSV will be used for data exchange between SAP and external systems.
o EDI for integrating with external vendors and customers.

Database Requirements
• Database Platform:
The SAP system will use SAP HANA for real-time analytics, data processing, and reporting.
o Database Server: At least 4 CPUs and 64 GB of RAM for the HANA database server.

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 o Data Storage: SSD-based storage with a minimum of 10 TB of storage capacity for transactional
and archival data.
• Backup and Archiving:
o Data Backup: Daily backups with a retention period of 90 days for critical business data.
o Data Archiving: Automatic archiving of transactional data based on configured retention policies
(e.g., 5 years).

Security Requirements
• Authentication and Authorization:
o Single Sign-On (SSO): Integration with corporate SSO systems (e.g., SAML 2.0 or OAuth 2.0) to
ensure secure and seamless user authentication.
o Role-Based Access Control (RBAC): Ensure segregation of duties (SoD) and least privilege access
for users within SAP.
o Multi-Factor Authentication (MFA): Require multi-factor authentication for users with high-level
access (e.g., administrators, financial controllers).
• Data Encryption:
o Encryption in Transit: Use TLS 1.2 or higher for data encryption during transmission between SAP
components and external systems.
o Encryption at Rest: Use AES-256 encryption for sensitive data stored in SAP HANA.
• Audit Trails:
o The system should maintain tamper-proof audit logs for all critical transactions, including user
activity logs, data modifications, and access events.
o Logs should be stored in a centralized audit repository and be accessible only to authorized
personnel.

Performance and Scalability

• System Performance:
o Transaction Response Time: 95% of transactions should complete within 2 seconds under normal
operating conditions, and 99% should complete within 5 seconds under peak load.
o Batch Job Processing: Critical batch jobs (e.g., payroll processing, financial closing) should
complete within a specified time window (e.g., 4 hours for month-end close).
• Scalability:
o Horizontal Scalability: The system should support the addition of application servers to handle
increased load (i.e., scaling out).
o Vertical Scalability: The system must allow for easy addition of CPU and RAM without requiring
system downtime for growth in processing power.
o Elastic Scaling: The system should dynamically adjust resources based on demand, particularly
during peak transaction periods (e.g., month-end closing).
• Load Balancing:
o Use load balancers to distribute requests evenly across application servers to ensure optimal
system performance and high availability.

Reliability and High Availability

• System Availability:
o The SAP system should ensure 99.95% availability with no more than 22 minutes of unplanned
downtime per month.
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 • Failover and Redundancy:
o Real-time failover: In case of a system failure, the SAP environment should failover to a backup
system automatically, with no manual intervention required.
o Disaster Recovery:
▪ Recovery Time Objective (RTO): The SAP system should be able to recover within 1 hour
in the event of a major failure.
▪ Recovery Point Objective (RPO): The system must support a 15-minute recovery point
objective.
• Load Balancing and Redundancy:
o Ensure redundant network connections, storage systems, and server clusters to eliminate single
points of failure and support high availability for critical SAP applications.

System Monitoring and Maintenance

• Monitoring Tools:
o The SAP system will integrate with SAP Solution Manager and other monitoring tools to track
system health, performance, and error logs.
o Proactive alerts will be set for issues such as system performance degradation, failed batch jobs,
and security breaches.
• Patch Management:
o Security patches and critical updates must be applied within 24 hours of release.
o Regular system updates and maintenance should be planned and executed without significant
downtime.
• Diagnostics and Troubleshooting:
o Integrated diagnostics tools will be provided for identifying and resolving system issues, including
performance bottlenecks and configuration errors.

System Documentation
• Technical Documentation:
o Complete and detailed documentation should be provided for the SAP system configuration,
architecture, and deployment procedures.
o System Manuals for installation, troubleshooting, and maintenance procedures will be made
available to the technical support team.
• End-User Documentation:
o End-user documentation, including user manuals and training guides, should be created for key
business areas (e.g., finance, HR, procurement).

Compliance and Regulatory Requirements

• Regulatory Compliance:
The SAP system should adhere to local and international compliance standards, including:
o GDPR (General Data Protection Regulation) for European users.
o SOX (Sarbanes-Oxley) compliance for financial data.
o HIPAA for healthcare data in certain regions.
• Auditability:
o The system must allow for the generation of audit-ready reports with minimal manual
intervention, ensuring that audit trails are easily accessible.

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 8. SYSTEM DESIGN SPECIFICATION (SDS)
System Architecture Design
• Overall Architecture: The SAP system will follow a three-tier architecture consisting of:
o Presentation Layer: User interfaces accessed via SAP Fiori apps and SAP GUI.
o Application Layer: SAP application servers hosting business logic and process execution (e.g., SAP
NetWeaver).
o Database Layer: SAP HANA for data storage, processing, and real-time analytics.

The architecture will ensure scalability, reliability, and high availability.

• Deployment Architecture:
o The SAP system will be deployed in Cloud (SAP Cloud Platform or AWS) with an active-active
deployment model for high availability and fault tolerance.
o Virtual Machines will be used for flexibility and scalability in resource allocation.

Data Flow Design

• Data Flow Overview:
o SAP Modules (e.g., MM, SD, FI, HCM) will communicate through integration layers using SAP
Process Orchestration (PO) or SAP Cloud Integration (CPI).
o Data Sources: Data from internal applications (e.g., CRM, legacy systems) and external systems
(e.g., third-party vendors) will flow into SAP via API and file-based integrations (e.g., EDI, XML,
CSV).
o Data Flow Process:
▪ Transaction Data: Flow from user input (sales orders, invoices, purchase orders) to the
SAP system where they are processed and recorded.
▪ Master Data: Flow between SAP modules (e.g., Material Master, Customer Master) and
other external applications like ERP systems and CRM.
▪ Reporting Data: Flow from SAP modules to business intelligence tools (e.g., SAP
BusinessObjects, Power BI).
• Integration Points:
o External Systems: SAP will integrate with external systems using RESTful APIs, SOAP Web
Services, and Batch File Transfers (e.g., EDI for invoice exchange).
o Real-Time Data Exchange: For high-priority transactions (e.g., payments, goods receipts), SAP will
use Real-Time Integration through SAP Cloud Integration.

Component Design
• SAP Modules: Each SAP module will be designed based on the business requirements outlined in
the URS and FRS. The following outlines the design for some key modules:
o SAP Financial Accounting (FI):
▪ General Ledger: Configuration of Chart of Accounts, Posting Periods, and Document
Types.
▪ Accounts Payable: Workflow for invoice approval, vendor payment processing.
▪ Accounts Receivable: Workflow for customer invoicing, payment receipt.
▪ Integration Points: FI integrates with MM for goods receipt and invoice matching, with SD
for sales invoicing, and with Banking for payment transactions.
o SAP Material Management (MM):
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 ▪ Procure to Pay (P2P): Automatic generation of purchase requisitions, purchase orders,
and goods receipt. Configuration of approval workflows based on budget and supplier
selection.
▪ Inventory Management: Real-time updates of inventory levels, automated stock
transfers, and barcode scanning for stock movements.
▪ Integration Points: MM integrates with FI for accounting entries related to purchases and
inventory, SD for sales orders, and PP for production planning.
o SAP Production Planning (PP):
▪ Production Orders: Automatic creation from sales orders and planned orders.
▪ Material Requirement Planning (MRP): Configuration of MRP parameters for demand
forecasting and stock requirements.
▪ Capacity Planning: Ensuring capacity is available before releasing production orders.
▪ Integration Points: Integration with MM for material procurement, FI for cost tracking,
and QM for quality inspections during production.
o SAP Sales and Distribution (SD):
▪ Order to Cash: Automated sales order creation, ATP (Available to Promise) checks, and
invoice generation.
▪ Shipping: Integration with logistics providers for real-time tracking and shipment updates.
▪ Integration Points: SD integrates with FI for invoicing, MM for inventory levels, and CRM
for customer management.
o SAP Human Capital Management (HCM):
▪ Employee Onboarding: Document submission, background verification, and integration
with payroll.
▪ Payroll Processing: Integration with time tracking systems for accurate payroll calculation.
▪ Integration Points: Integration with SuccessFactors for talent management and with FI for
payroll processing.

User Interface Design

• SAP Fiori:
o Responsive Design: All SAP Fiori applications will be designed with responsive layouts for use
across desktops, tablets, and mobile devices.
o Role-Based Dashboards: Dashboards tailored for each role (e.g., Finance, Procurement, HR) to
provide real-time insights and alerts.
o User Experience: The system will include intuitive navigation with easily accessible functionalities
based on user roles.
• SAP GUI:
o The traditional SAP GUI will be used for back-end users requiring more extensive access to
transaction data and configuration settings.

Security Design
• Authentication:
o Integration with SSO (e.g., SAML 2.0 or OAuth 2.0) for user authentication.
o Use of MFA (multi-factor authentication) for high-level access users.
• Role-Based Access Control (RBAC):
o Configuration of SAP Roles to ensure the principle of least privilege for user access.
o Strict enforcement of Segregation of Duties (SoD) to prevent unauthorized access and conflicts of
interest.

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 • Data Encryption:
o All sensitive data will be encrypted using AES-256 for encryption at rest and TLS 1.2 or higher for
data transmission.
• Audit Logging:
o Tamper-proof logs will be maintained for all key transactions and user actions.

Performance and Scalability Design

• System Performance:
o The system will be designed to handle at least 5000 concurrent users.
o Transaction Response Time: 95% of transactions should complete within 2 seconds, with 99% of
transactions completing within 5 seconds under peak load.
o Batch Processing: Ensure that batch jobs, such as payroll and month-end financial closing,
complete within predefined time windows (e.g., within 4 hours).
• Scalability:
o The SAP system will support both vertical scalability (adding more CPU or memory to servers) and
horizontal scalability (adding more application servers to handle increased load).
• Load Balancing:
o Use of load balancers for distributing user requests across multiple application servers to ensure
system performance during high-demand periods.

Testing Design
• Unit Testing:
o All individual components (e.g., custom reports, interfaces) will undergo unit testing to ensure
that they function correctly.
• Integration Testing:
o All integration points (e.g., FI-MM, SD-CRM) will be tested to ensure seamless data exchange
between modules and external systems.
• Performance Testing:
o Stress and load testing will be conducted to ensure the system performs under expected and peak
loads.
• User Acceptance Testing (UAT):
o Business users will perform testing to verify that the system meets all functional and non-
functional requirements.

Compliance and Regulatory Design

• Data Protection:
o Ensure the system is compliant with GDPR and other data protection regulations by implementing
necessary data encryption and access control mechanisms.
• Audit and Reporting:
o The system will provide features for audit logging, regulatory reporting, and generation of
compliance reports.

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 9. HARDWARE AND SOFTWARE INVENTORY
The SAP Hardware and Software Inventory document is essential for tracking and managing all the
hardware and software components involved in the SAP system. It provides details on the physical
infrastructure, operating systems, database systems, SAP modules, and third-party software required for
the SAP environment. The inventory document is a critical reference for system management,
troubleshooting, and future upgrades.

Hardware Inventory

The hardware inventory contains information about the physical components used in the SAP landscape,
such as servers, storage devices, networking equipment, and related infrastructure.

Server Information
Component Description Quantity Model/Type Configuration Location
Servers running SAP
Application HP ProLiant 16 cores, 128GB Data Center
applications (SAP 4
Servers DL380 Gen10 RAM, 1TB SSD A, Rack 5
NetWeaver, S/4HANA)
Servers for hosting SAP
Database Dell PowerEdge 32 cores, 256GB Data Center
database (SAP HANA, Oracle, 2
Servers R740 RAM, 2TB SSD B, Rack 3
etc.)
Servers used for SAP Fiori
Cisco UCS C240 8 cores, 64GB RAM, Data Center
Web Servers and other web-based 2
M5 500GB SSD A, Rack 2
applications
Lenovo
Servers for backup solutions 12 cores, 128GB Backup Data
Backup Servers 1 ThinkSystem
(e.g., SAP HANA backup) RAM, 5TB HDD Center
SR650
Development Servers for SAP Development 16 cores, 64GB RAM, Data Center
2 HP DL380 Gen9
Servers and Sandbox environments 500GB SSD A, Rack 4
8GB RAM, i5
End-user devices for Laptops, PCs, Various
Client Devices Varies processor or
accessing SAP system Thin Clients Locations
equivalent
Storage Systems
Component Description Model/Type Capacity Location
Storage for production data (SAP database, EMC Unity XT
Primary Storage 20TB SSD Data Center B
logs) 480
50TB Backup Data
Secondary Storage Storage for backups and archives NetApp FAS8200
HDD Center
Tape Backup
Storage for offsite backups IBM TS4500 100TB Offsite Location
System

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Network Equipment
Component Description Model/Type Configuration Location
Managed network switches for server Data Center
Switches Cisco Catalyst 9300 10Gbps ports
communication A/B
Security appliances for SAP system Palo Alto Networks Data Center
Firewalls 4 x 1GbE ports
protection PA-3200 A
Load Data Center
Balances traffic among SAP servers F5 BIG-IP LTM 2 x 10GbE ports
Balancer A
VPN 10 simultaneous Data Center
Used for secure remote access Cisco ASA 5506X
Appliance users A

Software Inventory

The software inventory contains details on the operating systems, database software, SAP applications,
third-party software, and any other essential software required to run the SAP system.

Operating Systems
Component Description Version License Type Location
SAP Application Operating system for SAP application SUSE Linux Enterprise Perpetual Data Center
OS servers Server 15 License A/B
SAP Database Operating system for SAP HANA or Red Hat Enterprise Perpetual
Data Center B
OS other databases Linux 8.3 License
Perpetual Backup Data
Backup OS OS for backup servers Windows Server 2019
License Center
Database Software
Component Description Version License Type Location
SAP HANA Database In-memory relational database for SAP SAP HANA 2.0 SP05 SAP Licensing Data Center B
Oracle Database Database for legacy SAP systems Oracle 19c Oracle Licensing Data Center B
SAP Application Software
Component Description Version License Type Location
SAP Data Center
SAP S/4HANA Core ERP system SAP S/4HANA 2024
Licensing A/B
SAP
SAP BW/4HANA Data warehousing solution SAP BW/4HANA 2024 Data Center B
Licensing
SAP Solution Tool for managing SAP system SAP Solution Manager SAP
Data Center A
Manager lifecycle 7.2 Licensing
SAP Data Center
SAP Fiori User interface for SAP systems SAP Fiori 2024
Licensing A/B

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Third-Party Software
Component Description Version License Type Location

Java Development Kit for SAP Java Oracle

Java JDK JDK 11 Data Center A/B
applications Licensing

Web server software for SAP web Apache HTTP Server

Web Servers Open Source Data Center A/B
applications 2.4

Backup Veeam Backup & Perpetual Backup Data

Software for SAP HANA backups
Software Replication License Center

SAP Modules in Use

License
SAP Module Description Version Location
Type
SAP Financial Accounting Core module for managing financial SAP S/4HANA SAP Data
(FI) transactions and reporting. 2024 Licensing Center A
SAP Quality Management Manages quality planning, quality SAP S/4HANA SAP Data
(QM) inspection, and control processes. 2024 Licensing Center B
SAP Sales and Manages sales orders, deliveries, SAP S/4HANA SAP Data
Distribution (SD) and billing processes. 2024 Licensing Center A
Manages procurement, inventory
SAP Material SAP S/4HANA SAP Data
management, and material
Management (MM) 2024 Licensing Center A
movement.
Manages production schedules,
SAP Production Planning SAP S/4HANA SAP Data
work centers, and production
(PP) 2024 Licensing Center A
orders.
Manages HR processes including
SAP Human Capital SAP S/4HANA SAP Data
payroll, personnel administration,
Management (HCM) 2024 Licensing Center A
and recruitment.
Optimizes supply chain processes
SAP Supply Chain SAP S/4HANA SAP Data
from planning to logistics
Management (SCM) 2024 Licensing Center B
execution.
SAP Customer Manages customer interactions,
SAP S/4HANA SAP Data
Relationship marketing campaigns, and sales
2024 Licensing Center A
Management (CRM) processes.
SAP Warehouse Optimizes inventory management SAP S/4HANA SAP Data
Management (WM) and warehouse operations. 2024 Licensing Center B
Manages project planning, SAP S/4HANA SAP Data
SAP Project System (PS)
execution, and monitoring. 2024 Licensing Center A

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 License
SAP Module Description Version Location
Type
Manages the maintenance of assets
SAP Plant Maintenance SAP S/4HANA SAP Data
and equipment within an
(PM) 2024 Licensing Center A
organization.
SAP Governance, Risk, Manages governance, risk, and SAP S/4HANA SAP Data
and Compliance (GRC) compliance activities. 2024 Licensing Center B
Manages environmental, health,
SAP Environment, Health, SAP S/4HANA SAP Data
and safety regulations and
and Safety (EH&S) 2024 Licensing Center A
incidents.
SAP Document
Manages document storage, SAP S/4HANA SAP Data
Management System
versioning, and access. 2024 Licensing Center A
(DMS)
SAP Supplier Relationship Manages procurement processes SAP S/4HANA SAP Data
Management (SRM) and supplier interactions. 2024 Licensing Center A
Manages customer service
SAP Customer Service SAP S/4HANA SAP Data
activities including service orders
(CS) 2024 Licensing Center B
and notifications.

Licensing Information

The Licensing Information section provides an overview of SAP software licenses and third-party licenses
used in the SAP system.

License License Expiry

Software Component License Type License Model Location
Quantity Date
SAP S/4HANA SAP License Named User License 500 Perpetual Data Center A/B
Processor-based
SAP HANA SAP License 4 CPU Sockets Perpetual Data Center B
License
Oracle Processor-based
Oracle Database 16 CPUs Perpetual Data Center B
Licensing License
Veeam Backup Veeam Backup Data
Perpetual License 1 License 2026
Software License Center

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 10. CONFIGURATION SPECIFICATION DOCUMENT
SAP Module Configuration
SAP Financial Accounting (FI)
• Chart of Accounts:
o Define and configure Chart of Accounts (COA), Account Groups, and Account Types.
o Set up Document Types for different transaction scenarios (e.g., AP, AR, GL).
• Posting Periods & Fiscal Year Variant:
o Define Fiscal Year Variant and configure Posting Periods based on local accounting requirements.
• Tax Codes:
o Set up Tax Codes and assign them to the appropriate transaction types.
• Accounts Payable (AP):
o Configure Vendor Master Records, Invoice Receipt, and Payment Terms.
o Workflow configuration for three-way matching (PO, GRN, Invoice).
• Accounts Receivable (AR):
o Configure Customer Master Data, Credit Management, and Invoice Processing.
• Bank Accounting:
o Set up Bank Master Data, Bank Reconciliation, and Payment Program configurations.

SAP Material Management (MM)

• Material Master Data:
o Define Material Types, Material Groups, and Valuation Classes.
o Configure Material Pricing and Inventory Valuation methods (e.g., Moving Average, Standard
Costing).
• Purchasing:
o Define Purchase Order Types, Purchase Requisition Types, and Purchase Agreements.
o Set up approval workflows for Purchase Orders and Vendor Evaluation.
• Inventory Management:
o Configure Stock Types (e.g., Unrestricted Stock, Quality Inspection).
o Set up Goods Receipt (GR) and Goods Issue (GI) processes.
• Procure to Pay (P2P):
o Configure the end-to-end workflow for PO creation, Goods Receipt, and Invoice Receipt.

SAP Production Planning (PP)

• Work Centers and Routing:
o Define Work Centers, Routing Types, and Production Versions.
o Set up Capacity Planning and Scheduling configurations for production planning.
• Material Requirements Planning (MRP):
o Configure MRP Types, Lot Sizing, MRP Controllers, and MRP Areas.
o Set up Planning Strategies for different production needs.
• Production Orders:
o Set up Order Types, Backflush, and Production Confirmation workflows.
o Configure Capacity Availability Checks and Order Release.

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SAP Sales and Distribution (SD)
• Sales Order Processing:
o Define Sales Order Types, Delivery Types, Billing Types, and Pricing Procedures.
o Configure Credit Management and Availability Check (ATP) settings.
• Pricing Configuration:
o Set up Condition Types, Access Sequences, and Pricing Procedures.
• Billing and Invoicing:
o Configure Invoice Types, Billing Document Workflow, and Tax Handling.
• Shipping and Logistics:
o Set up Shipping Points, Route Determination, and Delivery Processing workflows.

SAP Human Capital Management (HCM)

• Personnel Administration:
o Define Personnel Structures, Infotypes, and Organizational Units.
• Payroll:
o Configure Payroll Areas, Payroll Schemas, and Tax Configurations.
• Time Management:
o Set up Work Schedules, Time Types, Leave Management, and Overtime Rules.
• Recruitment and Onboarding:
o Define Job Requisition Types, Applicant Tracking, and Onboarding Processes.

SAP Quality Management (QM)

• Inspection Plans:
o Set up Inspection Types, Inspection Lots, and Inspection Methods.
• Quality Notifications:
o Configure Notification Types and workflow for tracking quality issues.
• Quality Control:
o Set up Control Limits and Quality Data Collection for testing and inspection processes.

SAP Supply Chain Management (SCM)

• Demand Planning:
o Set up Forecasting Models and Demand Planning Parameters.
• Supply Network Planning (SNP):
o Define Supply Chain Models, Transportation Management, and Inventory Optimization
configurations.
• Warehouse Management (WM):
o Configure Storage Locations, Movement Types, and Barcode Integration.

SAP Customer Relationship Management (CRM)

• Lead and Opportunity Management:
o Set up Lead Qualification, Opportunity Scoring, and Sales Funnel Configurations.
• Customer Case Management:
o Define Case Types, Service Level Agreements (SLAs), and Escalation Rules.
• Marketing Campaigns:
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 o Configure Campaign Management, Segmentation, and Customer Targeting.

SAP Project System (PS)

• Project Structure:
o Define WBS (Work Breakdown Structure), Network Planning, and Project Milestones.
• Cost Tracking:
o Configure Cost Centers, Internal Orders, and Project Budgets.
• Project Billing:
o Set up Billing Types and Milestone-based Billing for progress invoicing.

SAP Governance, Risk, and Compliance (GRC)

• Access Control:
o Configure Role-Based Access Control (RBAC), Segregation of Duties (SoD), and Emergency Access
Management (EAM).
• Audit Management:
o Set up workflows for Audit Planning, Audit Execution, and Audit Findings.
• Risk Management:
o Define Risk Types, Risk Mitigation Strategies, and Compliance Checks.

SAP Warehouse Management (WM)

• Inbound and Outbound Processing:
o Configure Goods Receipt, Goods Issue, and Transfer Posting.
• Warehouse Structure:
o Define Storage Types, Storage Bins, and Storage Sections.
• Cycle Counting:
o Set up Cycle Count Procedures, Stock Audits, and Reconciliation Workflows.

SAP Plant Maintenance (PM)

• Asset Management:
o Set up Asset Master Data, Maintenance Plans, and Preventive Maintenance Scheduling.
• Work Orders:
o Configure Order Types, Maintenance Notifications, and Order Confirmation.
• Downtime Tracking:
o Define workflows for Downtime Reporting, Root Cause Analysis, and Corrective Actions.

SAP Enterprise Asset Management (EAM)

• Asset Lifecycle Management:
o Configure Asset Acquisition, Depreciation, and Asset Disposal workflows.
• Maintenance Strategy:
o Set up Maintenance Strategy Plans for different types of assets and equipment.

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SAP Customer Service (CS)
• Service Request Management:
o Set up workflows for Service Requests, Service Orders, and Service Invoices.
• Field Service Management:
o Define Service Technician Scheduling, Repair Order Processing, and Customer Notifications.

Workflow Configuration
Each module has its respective workflows for handling business processes. Key workflows include:

• Vendor Invoice Processing in FI: Invoice matching with PO, GRN, and Approval workflows.
• Order to Cash Process in SD: Sales Order creation, Delivery, and Billing.
• Employee Onboarding in HCM: Document submission, approval, and payroll processing.

Reports Configuration

• Financial Reports: Trial Balance, Profit & Loss, Balance Sheet.

• Sales Reports: Sales Order Analysis, Customer Aging Report.
• Production Reports: Production Performance, Stock Turnover.
• Inventory Reports: Stock Movements, Goods Receipt/Issue.

User Roles and Security Configuration

• Role-Based Access Control (RBAC): Ensure user roles are defined according to functional responsibilities in
each module.
• Segregation of Duties (SoD): Prevent conflicts in roles (e.g., Invoice Creation and Payment Approval).

Testing and Validation

• System Integration Testing (SIT): Validate end-to-end processes across modules.

• User Acceptance Testing (UAT): Ensure business users sign off on configured modules.
• Performance Testing: Evaluate response times for critical transactions under peak load conditions.

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 11. SECURITY AND ACCESS CONTROL DESIGN
key components of SAP Security and Access Control Design

Key Component Description

Access is granted based on the roles assigned to users, which are mapped to
specific job functions and responsibilities. This ensures that users only have
Role-Based Access
access to the resources they need to perform their tasks, minimizing exposure to
Control (RBAC)
unnecessary data or functionality. RBAC simplifies access management and
enforces the principle of least privilege.
SoD is a critical control to prevent fraud and errors by ensuring no individual can
perform conflicting tasks that could lead to misuse of the system. For example, a
Segregation of
user who creates purchase orders should not also have the authority to approve
Duties (SoD)
payments. SoD analysis ensures compliance with both internal policies and
regulatory requirements.
Ensures that only authorized individuals can access the SAP system. This can be
implemented through various authentication mechanisms such as Single Sign-On
User Authentication (SSO), Multi-Factor Authentication (MFA), or biometric identification. Strong
authentication protocols help reduce the risk of unauthorized access and enhance
the security of the SAP environment.
Authorization profiles define a user's access to specific actions within SAP, while
authorization objects determine the precise level of access. These objects control
Authorization
access to functions and data within SAP, such as transaction codes, fields, and
Profiles and Objects
reports. Fine-grained authorization helps organizations maintain security by
preventing unauthorized access to critical data or system functions.
Audit logs track all user activity in SAP, providing a detailed record of who
performed what actions and when. These logs are crucial for monitoring
Audit Logs and
compliance, troubleshooting issues, and detecting suspicious behavior.
Monitoring
Automated monitoring tools can alert administrators about unusual activities or
policy violations, ensuring quick response to potential security threats.
Involves identifying potential risks associated with user access, such as
Segregation of Duties (SoD) violations or excessive permissions. Tools like SAP
GRC (Governance, Risk, and Compliance) are used to automate risk assessment,
Access Risk Analysis
providing visibility into access conflicts, privilege escalations, and compliance
gaps. Risk analysis helps mitigate threats before they can impact business
operations or compliance.
Refers to the process of creating, modifying, and deleting user accounts and their
access rights. Proper user provisioning ensures that employees have the right
User Provisioning
level of access when they join the organization and that terminated or transferred
and Deprovisioning
employees have their access revoked in a timely manner. Automating this process
helps prevent access creep and ensures compliance with security policies.

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Key Component Description
Ensures that sensitive data is protected both when stored (at rest) and during
Data Encryption transmission (in transit). SAP supports encryption protocols such as SSL/TLS to
and Secure secure communications between users and the system. Data encryption helps
Communication protect confidential business information and ensures compliance with data
protection regulations such as GDPR or HIPAA.
These policies define how access should be granted, modified, and revoked within
SAP. Well-documented access control policies provide guidelines on the
Access Control
segregation of duties, role definitions, and security configurations. Consistent
Policies and
documentation ensures that the SAP system aligns with regulatory requirements,
Documentation
audit trails are maintained, and access control processes are followed
systematically.
Regular reviews of user access help ensure that access levels are appropriate for
current job roles and responsibilities. These reviews identify users who may have
Periodic Access
excessive access rights or outdated roles, reducing the risk of over-permissioned
Reviews
accounts. Periodic access reviews support continuous compliance and help meet
audit requirements, ensuring that access policies remain effective and relevant.

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 12. INSTALLATION QUALIFICATION PROTOCOL (IQP)
Purpose
The Installation Qualification Protocol (IQP) verifies that the SAP system and all its components are installed
correctly in accordance with the specifications and requirements. It also ensures that the environment meets the
prerequisites for the system’s operation.

Scope
The IQP is applicable to the installation of the entire SAP system, including:
• Hardware setup (servers, storage, network infrastructure)
• Software installation (SAP software packages, database, operating systems)
• Configuration (installation of relevant SAP modules, interfaces, patches, add-ons)
• System interfaces (e.g., integration with third-party systems, other SAP modules)
• Connectivity (client-server communication, network settings, user interfaces)

It is the first formal step in validating an SAP system before moving forward with the Operational Qualification
(OQP) and Performance Qualification (PQP) phases.

Responsibilities
• Validation Team: Ensures that the IQP is created, reviewed, and approved. This team will perform the
necessary tests and document the results.
• System Administrator: Responsible for the actual installation and configuration of the SAP system,
ensuring that the system meets the required prerequisites and installation guidelines.
• SAP Functional and Technical Consultants: Support the installation of SAP modules and provide insights
into the configuration and integration requirements.
• Project Manager: Oversees the validation process and ensures compliance with validation procedures and
timelines.
• IT Team: Ensures the infrastructure is set up correctly, and the SAP system can be accessed and functions
in a secure environment.

Installation Requirements
Hardware Requirements
The system must meet the hardware requirements set by SAP, including:
• Servers: Ensure that application servers, database servers, and any other required servers meet SAP’s
hardware guidelines.
• CPU: Verify the CPU configuration based on the required processing power.
• RAM: Ensure that sufficient RAM is available for optimal system performance.
• Storage: Check that the storage systems meet the requirements for data storage, database size, and
backup strategies.
• Network: Ensure that network configurations support the SAP system, with proper bandwidth and
connectivity.

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Software Requirements
• SAP Software: Verify that the correct version of SAP software is installed (e.g., SAP S/4HANA, SAP ERP, SAP
BW).
• Operating System: Verify the installation of the supported OS (e.g., Linux, Windows Server).
• Database Software: Ensure the required database system (e.g., SAP HANA, Oracle, Microsoft SQL Server)
is installed and configured.
• Patch Level: Verify that all required SAP support packages and patches are installed.

SAP Modules
Confirm that the relevant SAP modules are installed as per the business requirements
1. SAP Financial Accounting (FI)
2. SAP Quality Management (QM)
3. SAP Sales and Distribution (SD)
4. SAP Material Management (MM)
5. SAP Production Planning (PP)
6. SAP Human Capital Management (HCM)
7. SAP Supply Chain Management (SCM)
8. SAP Customer Relationship Management (CRM)
9. SAP Warehouse Management (WM)
10. SAP Project System (PS)
11. SAP Plant Maintenance (PM)
12. SAP Governance, Risk, and Compliance (GRC)
13. SAP Environment, Health, and Safety (EH&S)
14. SAP Document Management System (DMS)
15. SAP Supplier Relationship Management (SRM)
16. SAP Customer Service (CS)

Licenses
Verify that all necessary SAP licenses are installed, including:
• SAP System Licenses: Confirm that valid SAP licenses are applied.
• Third-Party Licenses: If required, ensure licenses for third-party software (e.g., integration tools) are
correctly applied.

Installation Verification Steps & Acceptance Criteria

For each installation component, specific tests are conducted to ensure everything is set up properly.

• Test 1: Verify that the SAP system can start without errors.
• Test 2: Test SAP GUI connectivity by logging into the system and navigating to key transactions.
• Test 3: Verify the database connection and basic database operations (e.g., creating a table, inserting
records).
• Test 4: Check for any missing SAP components or configurations, such as missing modules or failed
services.
• Test 5: Ensure that the system can perform simple transactions in critical SAP modules (e.g., create a
purchase order in SAP MM, create a sales order in SAP SD).

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 • Test 6: Verify integration points with other systems, such as third-party systems or other SAP modules.
• Test 7: Verify the system's ability to handle expected user traffic (e.g., logging in multiple users).

Acceptance Criteria
The SAP system will be considered successfully installed and ready for the next steps of validation if:

• All hardware, software, and SAP modules are installed correctly.

• All installation checks and tests are passed without critical issues.
• Integration with other systems (if applicable) is successful.
• The system meets the predefined system specifications and configurations.
• Documentation of the installation is complete and ready for approval.

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 13. INSTALLATION QUALIFICATION REPORT (IQR)
Purpose
To verify the proper installation of the SAP system and confirm that it meets the requirements outlined
in the Installation Qualification Protocol (IQP).

Scope of Installation
The scope of this installation covers the following components:

• Hardware Installation: [Describe hardware installed, e.g., servers, storage devices]

• Operating System Installation: [Describe OS installed, e.g., Linux, Windows]
• SAP System Installation: Includes the installation of the central instance, database instance, and
additional application servers.
• Database Installation: [Specify database used, e.g., SAP HANA, Oracle, MS SQL]
• Optional Components Installed: [e.g., SAP Solution Manager, Web Dispatcher, etc.]

Installation Environment
• Hardware:
o [List hardware specifications and configurations, e.g., CPU, RAM, Disk Space]
• Software:
o Operating System: [OS version, e.g., Linux RHEL 8]
o Database Version: [e.g., SAP HANA 2.0]
o SAP Kernel Version: [e.g., 7.50]
o Other Installed Applications: [e.g., SAP GUI version, SAP BW, etc.]

Example: SAP System Installation

SAP Application Server
• System: SAP NetWeaver (or SAP S/4HANA if using the latest version)
• Version: (e.g., SAP NetWeaver 7.5 / SAP S/4HANA 2020)
• Server Details:
o Hostname: SAP_APP_SERVER
o OS: Linux Red Hat 7.4 / Windows Server 2016
o Processor: Intel Xeon CPU E5-2670 v3
o Memory: 64 GB RAM
o Storage: 1 TB SSD
o SAP SID: SAP
o Instance Number: 00
o Service: SAP Gateway, Dispatcher, Enqueue, Message Server, Dialog Server
• Configuration Details:
o Java Stack: Configured (if applicable)
o ABAP Stack: Configured
o Server Start: Automatic start after server reboot
o Instance Profile: Custom instance profile applied
o Client Configuration: Multiple clients configured (e.g., 100, 200, 300 for DEV, QAS, PRD)

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SAP Database Server
• System: SAP HANA (or another database such as Oracle, SQL Server, etc.)
• Version: (Enter SAP version installed)
• Server Details:
o Hostname: SAP_DB_SERVER
o OS: SUSE Linux Enterprise Server (SLES)
o Processor: Intel Xeon Gold 6130
o Memory: 128 GB RAM
o Storage: 2 TB SAS
o Database SID: HANADB
• Configuration Details:
o Database Configuration: HANA system configured for both production and test environments
o Data Backup: Automated backups using HANA backup tools
o Performance Tuning: Tuning parameters for optimal performance based on workload (e.g.,
memory allocations, CPU optimizations)

SAP GUI Installation

• Version: SAP GUI for Windows 7.70
• Server Details:
o Hostname: SAP_GUI_CLIENT
o OS: Windows 10 Pro
o Processor: Intel Core i7
o Memory: 16 GB RAM
o Storage: 512 GB SSD
• Configuration Details:
o SAP GUI Configuration: Connection details for different SAP clients (e.g., DEV, QAS, PRD)
o Display Settings: Configured to match user preferences (e.g., font size, color scheme)
o Custom Shortcuts: Predefined SAP Fiori or ECC menu shortcuts for easy access to frequently used
transactions

SAP Modules Installation

SAP Financial Accounting (FI)
• Module Version: SAP FI (Enter Module version installed)
• Configuration Details:
o Chart of Accounts: Configured with the company-specific chart of accounts
o Fiscal Year Variant: Configured based on the business calendar (e.g., Gregorian calendar)
o Company Codes: Created and assigned to appropriate plants and profit centers
o Integration: Linked with SAP MM, SD, and CO for financial transaction processing
o Tax Configuration: Set up for local and international tax requirements

SAP Material Management (MM)

• Module Version: SAP MM (Enter Module version installed)
• Configuration Details:
o Material Master: Defined material types, material groups, and inventory management settings
o Vendor Master: Created vendor profiles for procurement and purchasing
o Purchasing Info Records: Configured purchasing conditions for key suppliers
o Purchase Orders: Configuration for procurement processes, automatic purchase order creation,
and goods receipts
o Integration: Integrated with SAP FI for accounting entries and SAP SD for sales order processing

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SAP Sales and Distribution (SD)
• Module Version: SAP SD (Enter Module version installed)
• Configuration Details:
o Sales Order Management: Configured sales order types, pricing conditions, and billing procedures
o Customer Master: Defined customer profiles for order processing and billing
o Delivery Processing: Setup for delivery and shipment processing based on sales orders
o Pricing and Discounts: Configuration for dynamic pricing, special discounts, and promotional
offers
o Integration: Integrated with SAP MM for materials management and SAP FI for financial
transactions

SAP Quality Management (QM)

• Module Version: SAP QM (Enter Module version installed)
• Configuration Details:
o Inspection Plans: Defined inspection types, tasks, and parameters for quality checks
o Quality Notifications: Created quality notification types for defect tracking and corrective actions
o Material Master Integration: Integrated with SAP MM for quality-related data (e.g., inspection lot
creation during goods receipt)
o Inspection Lot Processing: Configured for automatic inspection lot creation based on goods
receipt or production order
o Integration: Integrated with SAP PP for manufacturing processes and SAP MM for procurement
and stock management

SAP Production Planning (PP)

• Module Version: SAP PP (Enter Module version installed)
• Configuration Details:
o Production Orders: Configure production order types, and planning parameters.
o Material Requirement Planning (MRP): Set up MRP controllers and planning strategies.
o Work Centers: Define work centers and capacity planning parameters.

SAP Supply Chain Management (SCM)

• Module Version: SAP SCM (Enter Module version installed)
• Configuration Details:
o Supply Chain Planning: Set up demand planning, supply network planning, and production
planning.
o Transportation Management: Configure transportation modes, routes, and freight agreements.
o Warehouse Management: Integrate with SAP WM for warehouse processes.

SAP Customer Relationship Management (CRM)

• Module Version: SAP CRM (Enter Module version installed)
• Configuration Details:
o Customer Data Management: Set up customer profiles and relationship management features.
o Sales and Service: Configure service management, lead management, and opportunity
management.
o Marketing: Set up marketing campaigns, target groups, and segmentation strategies.

SAP Warehouse Management (WM)

• Module Version: SAP WM (Enter Module version installed)
• Configuration Details:

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 o Storage Types: Define storage types, bins, and locations in the warehouse.
o Movement Types: Set up movement types for goods receipt, transfer, and issue.
o RF Devices: Configure radio frequency devices for warehouse operations.

SAP Project System (PS)

• Module Version: SAP PS (Enter Module version installed)
• Configuration Details:
o Project Structures: Define project types, structures, and work breakdown structures (WBS).
o Planning and Scheduling: Set up project planning parameters, including milestones and deadlines.
o Cost Tracking: Configure cost elements and cost centers for project budgeting and expense
tracking.

SAP Plant Maintenance (PM)

• Module Version: SAP PM (Enter Module version installed)
• Configuration Details:
o Equipment and Functional Locations: Define equipment master data and functional locations.
o Maintenance Plans: Set up preventive maintenance plans, scheduling, and work order processing.
o Work Order Management: Configure processes for creating and processing maintenance orders.

SAP Governance, Risk, and Compliance (GRC)

• Module Version: SAP GRC (Enter Module version installed)
• Configuration Details:
o Access Control: Set up roles, responsibilities, and segregation of duties.
o Audit Management: Configure internal controls and monitoring tools.
o Risk Management: Set up risk mitigation and management processes.

SAP Environment, Health, and Safety (EH&S)

• Module Version: SAP EH&S (Enter Module version installed)
• Configuration Details:
o Hazardous Substance Management: Configure data related to hazardous materials and safety
standards.
o Incident Management: Set up for safety incident tracking and compliance reporting.
o Regulatory Reporting: Configure automated reporting based on regional safety regulations.

SAP Document Management System (DMS)

• Module Version: SAP DMS (Enter Module version installed)
• Configuration Details:
o Document Storage: Set up document types and storage locations.
o Version Management: Configure document version control and approval workflows.
o Integration: Integrate with other SAP modules for document referencing.

SAP Supplier Relationship Management (SRM)

• Module Version: SAP SRM (Enter Module version installed)
• Configuration Details:
o Supplier Management: Set up supplier profiles, evaluations, and qualifications.
o Procurement Process: Configure processes for supplier selection and order processing.
o Supplier Collaboration: Set up supplier portals and collaboration features.

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SAP Customer Service (CS)
• Module Version: SAP CS (Enter Module version installed)
• Configuration Details:
o Service Order Management: Configure service order types and service contract management.
o Repair Management: Set up processes for handling repair requests and service requests.
o Service Level Agreements (SLA): Define SLA rules and tracking methods.

SAP Human Capital Management (HCM)

• Module Version: SAP HCM (Enter Module version installed)
• Configuration Details:
o Organizational Structure: Configured company structure (e.g., departments, positions, reporting
hierarchy)
o Payroll Configuration: Set up payroll processing rules, tax calculations, and deductions
o Time Management: Configured time evaluation schemas and leave management
o Employee Master Data: Defined employee master data fields and reporting structure
o Integration: Integrated with SAP FI for payroll processing and SAP MM for employee-related
expenses

SAP System Components

SAP Gateway and Web Dispatcher
• Version: SAP Web Dispatcher (Enter Module version installed)

• Configuration Details:
o Load Balancing: Configured for load balancing across multiple application servers
o Web Access: Enabled access for external users via SAP Fiori or SAPUI5 applications
o Routing Configuration: Configured routes for HTTP/S traffic to the appropriate backend
application servers
o Security Configuration: SSL certificates installed for secure communication between SAP and
external users

SAP Solution Manager (SolMan)

• Version: SAP Solution Manager (Enter Module version installed)

• Configuration Details:
o System Monitoring: Configured to monitor system health, performance, and status of all SAP
instances
o Change Control Management: Setup for managing changes across SAP environments, including
transport management
o Root Cause Analysis: Integrated with SAP’s monitoring tools for troubleshooting and analysis
o Service Desk: Configuration for incident management and helpdesk functionality

SAP Fiori / SAPUI5

• Version: SAP Fiori (Enter Module version installed)

• Configuration Details:
o Launchpad Configuration: Custom Fiori launchpad tiles set up for end-user access
o Apps Deployment: Deployment of relevant Fiori apps for various business processes (e.g., sales
order approval, material receipt)

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 o SAPUI5 Configuration: Customizations for responsive UI on tablets and smartphones for business
users

System Interfaces & Third-Party Integration

Third-Party Interfaces
• Interface Type: RESTful Web Services, IDocs, RFC
• Integration Details:
o Payment Gateway Integration: Integrated SAP system with external payment gateways for
financial transactions
o EDI Integration: Configured for automated EDI (Electronic Data Interchange) between SAP and
vendors/customers
o CRM Integration: Integrated with third-party CRM (e.g., Salesforce) for customer management
o Logistics Interface: Linked with logistics providers for shipment tracking and delivery updates

Backup and Recovery Components

SAP Data Backup
• Backup Tool: SAP HANA Backup
• Configuration Details:
o Backup Frequency: Daily full backup, weekly differential backup
o Retention Policy
o Backup Location: Offsite storage for disaster recovery

SAP System Recovery

• SAP HANA Database Recovery
• SAP Application Server Recovery

Verification Steps and Results

For each installation component, specific tests are conducted to ensure everything is set up properly.

Step
Verification Step Results Acceptance Criteria
No.

Hardware meets SAP’s minimum

Verify hardware meets SAP Hardware must meet SAP minimum
1 requirements for CPU, memory,
system requirements specifications
and disk
Operating system matches SAP
Verify operating system Operating system should be
2 requirements (e.g., Linux,
installation correctly installed and configured
Windows)
Database should be installed and Database connection should be
3 Verify database installation
connected properly active and functional
SAP instance number should be
SAP instance should be created with
4 Verify installation of SAP instance correctly configured and
proper SID
operational
System profiles should be correctly Profiles should be created with
5 Verify SAP system profiles setup
set up correct parameters and no errors
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Step
Verification Step Results Acceptance Criteria
No.

SAP GUI should be installed SAP GUI should open and connect
6 Verify installation of SAP GUI
correctly on user machines to the SAP system without issues
SAP instance and default client (000) Instance and client should exist
7 Verify instance and client creation
should be created and be accessible via SAP GUI
Verify database tablespace Tablespaces should be allocated and Tablespaces should be allocated
8
configuration configured with enough space for SAP data
Transport directory should be
Verify transport directory Transport directory should be
9 accessible and functioning
configuration configured and accessible
properly
Verify SAP Web Dispatcher Web Dispatcher should be installed SAP Web Dispatcher should route
10
configuration and configured traffic to the correct systems
Verify communication settings System should be able to connect to Database connection should be
11
between system and database the database stable and functioning
Proper file system permissions Permissions should be correct to
12 Verify file system permissions
should be set up avoid access issues
Security parameters (e.g., password System should apply security
14 Verify security settings
policies) should be in place settings without errors
SAP users and roles should be Users should be created with
14 Verify user administration setup
configured appropriate roles and permissions
Verify the installation of
All additional components should be Additional modules should be
15 additional components (e.g., BW,
installed properly present and configured correctly
CRM)
Verify installation of required All required patches and updates All patches should be up-to-date
16
patches and updates should be installed and successfully installed
Verify system configuration using SAPINST should complete without SAPINST should verify successful
17
SAPINST tool errors configuration with no errors
Client 000 should be created Client 000 should be present and
18 Verify client creation and setup
correctly functional for configuration
Verify access to transport Transport management should be Transport management tools
19
management accessible and functional should work without issues
Verify job scheduling Background jobs should be Background jobs should run
20
configuration scheduled correctly without errors on scheduled times
Verify installation of system Monitoring tools like SAP Solution Monitoring tools should be active
21
monitoring tools Manager should be installed and display accurate system data
Batch jobs should be configured and Batch jobs should be scheduled
22 Verify batch job processing setup
ready to run and executable without failures
Verify system time Time should be synchronized with System time should match NTP
23
synchronization NTP time server without discrepancies
SAP system should be able to Network should function without
24 Verify network connectivity
connect to other servers connection issues

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Step
Verification Step Results Acceptance Criteria
No.

Backups should be scheduled and

Backup jobs should be scheduled
25 Verify backup configuration completed successfully without
and functioning correctly
failures
Verify SAP Router installation and SAP Router should be installed and SAP Router should be functional
26
configuration configured and route traffic correctly
Printing should be configured for Printer configuration should allow
27 Verify printing configuration
output devices printing from SAP without issues
Verify high availability High availability (e.g., clustering, High availability should work
28
configuration failover) should be set up without failovers during testing
Firewall should allow necessary Firewall should permit SAP ports
29 Verify firewall settings
ports for SAP traffic while maintaining security
File system should be free from No errors should be detected in
30 Verify file system integrity
errors and corruption the file system
Verify SAP Solution Manager SAP Solution Manager should be Solution Manager should be
31
installation installed and configured connected and functional
Integration should be tested and
Verify integration with external System should integrate with
32 data should flow seamlessly
systems external systems (e.g., CRM, SRM)
between systems
Verify user roles and access Roles and access permissions should Users should only have access to
33
permissions be correctly assigned authorized resources
Verify data integrity post- Data should be consistent and Data across all modules (e.g., MM,
34
installation correct in all modules SD, FI) should be consistent
Logs should capture all relevant System logs should be available
35 Verify system logs
system events and contain accurate event data
Verify email notifications Email notifications should be Emails should be sent to the
36
configuration triggered by system events correct recipients during events
Verify SAP GUI connectivity from SAP GUI should connect to the SAP SAP GUI should function
37
remote locations system remotely seamlessly from remote locations
Verify client data import/export Data should be correctly Data should match expected
38
functionality imported/exported from clients values post-import/export
Patches should be applied and the System should apply patches
39 Verify system patching procedure
system restarted without issues or data loss
Verify the consistency of SAP Clients should be in sync with each All clients should reflect the same
40
clients other in the landscape configuration settings
Verify transport route Transport routes should be set up Routes should be accessible and
41
configuration correctly allow for movement of transports
Verify external interfaces (e.g., Interfaces should be accessible and External systems should connect
42
Web services) functional and send/receive data correctly
Verify system startup System should start up within a Startup should be completed
43
performance reasonable time within expected time frame

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 Step
Verification Step Results Acceptance Criteria
No.

License key should be correctly SAP system should be operational

44 Verify license key installation
installed and activated with valid license key
Basic transactions (e.g., creating a Transactions should process
45 Verify transaction processing
sales order) should work without errors
Load balancing should be configured Load balancing should distribute
46 Verify load balancing setup
correctly traffic evenly across servers
Data should flow without errors
Verify communication with SAP SAP BW should be able to integrate
47 between SAP BW and other
Business Warehouse with other systems
modules
Verify database health and Database should be healthy with no Database should not show signs of
48
performance performance issues stress or failure
Verify remote system connection Remote system access should be Remote access should be
49
and security secured and functional encrypted and work without issues

5. Attachments

• Installation Logs: [Attach logs from SAP installation process]

• SAP Kernel Installation Logs: [Attach kernel installation logs]
• Database Installation Logs: [Attach database logs]
• Configuration Files: [Attach configuration files for the SAP system]
• Client 000 Creation Logs
• User Administration Setup Logs
• Network Configuration Files
• SAP Solution Manager Installation Logs
• License Key Documentation
• SAP Router Logs (If applicable)
• Backups and Restore Logs

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 14. OPERATIONAL QUALIFICATION PROTOCOL (OQP)
Introduction

The Operational Qualification Protocol (OQP) is a critical step in the validation and verification
process for SAP systems. It confirms that the SAP system is correctly configured, performs according to
its specifications, integrates smoothly with business processes, and operates as expected in the production
environment. OQP ensures the SAP system’s readiness for go-live by testing its functionality,
performance, security, and integration capabilities before full deployment.

Purpose of the Operational Qualification Protocol (OQP)

The OQP’s primary objectives are:

• Validation: Confirm that the SAP system meets business requirements and technical specifications in a live
environment.
• Verification: Test the actual system functionality, performance, security, and integration to ensure it
operates correctly.
• Documentation: Provide comprehensive records of all tests conducted, the results, and the status of
system qualification.
• Risk Mitigation: Identify and address potential risks that could affect system performance or business
operations.

Scope of the OQP

The scope of the SAP Operational Qualification Protocol (OQP) typically includes:

• System Modules: All relevant SAP modules (e.g., SAP FI, MM, PP, SD, etc.).
• Configurations: System settings, parameters, and configurations, including user roles, security settings,
workflows, and reports.
• Integration: Verifying integration points with third-party systems (e.g., CRM, legacy systems, external
databases).
• System Performance: Test system performance under various operational conditions.
• Security & Access Control: Ensuring user authentication, role-based access control, and data protection.
• Data Integrity: Ensuring the accuracy and consistency of data migration and processing within the SAP
system.

OQP Framework and Components

The OQP framework consists of several key components:

1. System Configuration Overview

o Description of the SAP system’s hardware and software components.
o Configuration settings specific to each module, including integration points.

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 o Listing of any third-party systems or external interfaces (e.g., for payments or shipping).
2. Test Plan
o Test Scenarios: Define specific use cases that align with business processes (e.g., invoice
processing, purchase order creation, sales order execution).
o Test Objectives: Determine the objectives for each test, such as verifying system functionality or
ensuring data integrity.
o Test Criteria: Define the criteria that determine whether a test passes or fails (e.g., transaction
completion time, system responses).
3. Test Cases and Procedures Detailed steps for each test case to verify system operations.
o Functional Testing: Ensuring that each module works as expected in terms of business process
functionality.
o Integration Testing: Confirming that SAP modules interact correctly with other systems.
o Performance Testing: Testing how the system handles peak load conditions and large data
volumes.
o Security Testing: Validating security configurations such as role-based access control, data
encryption, and compliance with security standards.
o Data Migration Testing: Verifying that data migrated from legacy systems is correctly integrated
and accurate.
4. Testing Environment
o Description of Test Environment: Ensure the testing environment mirrors the production system
setup.
o Hardware and Software Resources: List the hardware (servers, storage) and software
configurations required to execute the tests.
o Virtual/Cloud Testing: If using cloud-based SAP (e.g., SAP S/4HANA on AWS or Azure), the
environment setup should reflect this infrastructure.
5. Execution of Tests
o Execution Plan: Outline when each test case is to be executed, the sequence of tests, and any
dependencies.
o Roles and Responsibilities: Define the individuals or teams responsible for conducting each phase
of testing (e.g., SAP admins, business analysts, IT support).
o Documentation of Results: Record the results of each test, noting successes, failures, and issues
encountered.

Key Areas of Testing in OQP

1. Functional Testing Functional testing validates that each module in SAP performs as required. It
includes:
o SAP FI (Financial Accounting): Verify transactions such as invoice processing, journal entries,
financial reporting, and bank reconciliations.
o SAP MM (Material Management): Ensure procurement, purchase orders, inventory management,
and material planning work as expected.
o SAP SD (Sales and Distribution): Validate the sales order process, including order creation, ATP
(available-to-promise) checks, and shipping processes.
o SAP PP (Production Planning): Test MRP (Material Requirements Planning), production order
creation, and scheduling.
2. Integration Testing Integration testing ensures that SAP modules work seamlessly with other
systems, both within the enterprise and with external partners:

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 o Third-Party Systems Integration: Test data flow between SAP and external systems such as CRM,
external payment gateways, or vendor portals.
o EDI (Electronic Data Interchange): Validate the transfer of documents like purchase orders and
invoices between SAP and other systems using EDI standards.
o Legacy System Migration: Test the migration of data from legacy systems to SAP without data
corruption or loss.
3. Performance Testing The SAP system’s ability to handle operational load, including transaction
volume and data throughput, must be tested:
o Transaction Processing Time: Measure the time it takes for the system to process transactions
(e.g., creating a journal entry in SAP FI or generating a sales order).
o Batch Job Performance: Ensure that overnight batch processes (e.g., payroll, inventory updates)
complete within acceptable time frames.
o Load Testing: Test system behavior under varying levels of user traffic (e.g., simultaneous users
processing transactions).
4. Security Testing Security testing checks user authentication, authorization, and data protection:
o User Roles and Permissions: Verify that users have appropriate access rights according to their
roles (e.g., limited access for junior users, full access for administrators).
o Data Encryption: Ensure that sensitive data, such as financial transactions or employee data, is
encrypted both in transit and at rest.
o Compliance: Test system compliance with security standards such as GDPR, HIPAA, and industry-
specific regulations.
5. Data Migration Testing Data migration testing ensures that data is accurately transferred from
legacy systems to SAP:
o Data Accuracy: Validate that data from legacy systems (e.g., customer records, inventory data) is
accurately reflected in SAP.
o Data Consistency: Ensure that no data corruption occurs during the migration process.
o Error Handling: Verify how the system handles errors during data migration (e.g., missing records,
incorrect formats).

Reporting and Documentation

1. Test Logs
o Document the steps of each test, including input data, expected results, and actual results.
o Record any deviations, issues, or failures, along with steps taken to resolve them.
2. Non-Conformance Reports
o For any test failures or deviations from the expected results, create a non-conformance report
(NCR) to capture the issue’s nature, impact, and resolution.
3. Test Summary Report
o A final report summarizing the testing activities, key outcomes, and any issues encountered. This
report should include:
▪ List of all test cases executed.
▪ Pass/fail status for each test case.
▪ Major issues identified during testing.
▪ Final decision on whether the system is ready for go-live.

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 15. OPERATIONAL QUALIFICATION PROTOCOL (OQP)
Introduction

The Operational Qualification Protocol (OQP) for SAP validates that the implemented SAP solution is
functioning as expected in the operational environment. It ensures the system meets its design and
configuration specifications and performs as intended under normal operating conditions.

Objectives of OQP:

• Verify system functionality and integration.

• Ensure that key business processes work correctly within each module.
• Confirm that the SAP system can handle the required workloads.
• Validate the system’s security, user access, and compliance.
• Test the integration between SAP modules and third-party systems.

Scope of OQP

The scope of the OQP encompasses all SAP modules and their corresponding business processes,
including but not limited to:

1. SAP Financial Accounting (FI)

2. SAP Quality Management (QM)
3. SAP Sales and Distribution (SD)
4. SAP Material Management (MM)
5. SAP Production Planning (PP)
6. SAP Human Capital Management (HCM)
7. SAP Supply Chain Management (SCM)
8. SAP Customer Relationship Management (CRM)
9. SAP Warehouse Management (WM)
10. SAP Project System (PS)
11. SAP Plant Maintenance (PM)
12. SAP Governance, Risk, and Compliance (GRC)
13. SAP Environment, Health, and Safety (EH&S)
14. SAP Document Management System (DMS)
15. SAP Supplier Relationship Management (SRM)
16. SAP Customer Service (CS)

The OQP is executed for each of these modules with a focus on ensuring the system works according to
the specific business requirements of the organization.

General Testing Methodology

The methodology involves comprehensive testing, including functional, security, performance,

integration, and compliance tests. The key activities involved are:

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 • Preparation: Review configurations, settings, and business requirements.
• Execution: Perform tests based on pre-defined scenarios and business processes.
• Monitoring: Monitor the performance of the system during test execution.
• Verification: Verify the results against expectations.
• Documentation: Document test results, issues, and resolutions.
• Reporting: Summarize findings and provide recommendations.

Test Categories

1. Functional Testing:
o Validate the system’s ability to perform key business processes.
o Ensure that all workflows (e.g., procure-to-pay, order-to-cash) function correctly.
o Test integration between modules (e.g., SAP MM integration with SAP FI).
2. Integration Testing:
o Validate the integration points between SAP modules and external systems (e.g., third-party
applications, bank interfaces).
o Test the exchange of data across various systems to ensure data consistency.
o Perform data consistency checks after integration.
3. Performance Testing:
o Test system response time under typical and peak load conditions.
o Verify that batch jobs (e.g., payroll, financial close) complete within the required time frames.
o Ensure that concurrent users can access and perform transactions without degradation in
performance.
4. Security Testing:
o Verify user access rights, roles, and permissions based on the role-based access control (RBAC)
settings.
o Test system security protocols such as encryption, single sign-on (SSO), and password
management.
o Perform penetration testing to identify potential security vulnerabilities.
5. Compliance Testing:
o Ensure the system complies with relevant standards and regulations such as GDPR, SOX, ISO
27001, etc.
o Verify audit logs and reporting mechanisms to track sensitive data access and changes.
6. User Acceptance Testing (UAT):
o Conduct testing with end-users to validate the usability and functionality of the system.
o Ensure that workflows are intuitive, and users can efficiently perform tasks using SAP Fiori or GUI
interfaces.

Key Acceptance Criteria

For the OQP to be successfully completed, the following acceptance criteria must be met:

• Accuracy: All financial transactions, orders, receipts, and other business processes must be accurately
reflected in the system.
• Integration: Data must be exchanged seamlessly between SAP modules and external systems without
errors or inconsistencies.
• Performance: All transactions should complete within the agreed-upon response time, even during peak
load conditions.
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• Security: User access should be properly restricted based on role, and sensitive data must be protected.
• Compliance: The system should meet all legal and regulatory compliance requirements applicable to the
industry.
• Functionality: The system should meet all business requirements outlined in the User Requirements
Specification (URS) and Functional Requirements Specification (FRS).

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 16. OQ TEST CASES (E.G., WORKFLOWS, ACCESS CONTROLS,
REPORTING)
Test
SAP Module Case Objective Steps Expected Result
#
1. Create a vendor Invoice is posted
SAP Financial
1 Test Vendor Invoice Posting invoice. successfully with correct
Accounting (FI)
2. Post the invoice. accounting entries.
1. Create a journal
Journal entry is posted
entry.
2 Test Journal Entry Creation successfully and accurately
2. Post the journal
reflects financial data.
entry.
1. Create payment to
Test Payment Processing for Payment is processed and
3 vendor.
Vendor vendor balance is updated.
2. Post payment.
1. Run automatic
Test Automatic reconciliation process. Reconciliation is
4
Reconciliation 2. Check reconciliation completed with no errors.
results.
1. Run month-end
Test Month-End Closing closing procedure. Month-end closing is
5
Process 2. Verify all accounts completed successfully.
are reconciled.
1. Create an asset Asset is created and
Test Asset Accounting
6 acquisition. accounting entries are
Transactions
2. Post transaction. reflected.
1. Run trial balance
Report is generated
Test Trial Balance Report report.
7 correctly with accurate
Generation 2. Verify account
balances.
balances.
1. Create VAT
transaction. VAT is posted correctly in
8 Test VAT Posting
2. Post VAT the tax accounts.
transaction.
1. Run financial
Financial statements are
Test Financial Statement statement.
9 generated correctly and
Generation 2. Review statement
reflect accurate data.
accuracy.
1. Reconcile bank
Test Bank Reconciliation Bank reconciliation is
10 statements.
Process completed successfully.
2. Post reconciled data.

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 Test
SAP Module Case Objective Steps Expected Result
#
1. Set up payment
Payment reminders are
Test Vendor Payment reminders.
11 triggered and sent to
Reminders 2. Verify reminder
vendors.
notification.
1. Create a customer Payment is processed and
Test Incoming Payments for
12 payment. customer balance is
Customer
2. Post the payment. updated accordingly.
1. Run a multi-period
Report is generated for
Test Financial Reporting for financial report.
13 multiple periods with
Multiple Periods 2. Verify the accuracy
accurate information.
of the report.
1. Create financial
Currency conversion is
Test Currency Conversion in transactions with
14 applied correctly with
Financial Transactions foreign currency.
accurate exchange rates.
2. Post the transactions.
1. Create an
Bank transfer is completed
international bank
Test Bank Transfer for successfully with proper
15 transfer.
International Payments conversion rates and
2. Post and confirm the
documentation.
transfer.
1. Create PO, GRN,
Test Invoice Matching (3- 3-way matching completes
16 and invoice.
Way) without discrepancies.
2. Run 3-way matching.
1. Generate tax return
Tax return is generated
for a specific period.
17 Test Periodic Tax Returns accurately and is compliant
2. Verify tax
with the local tax laws.
calculation accuracy.
1. Create intercompany
Intercompany transactions
Test Intercompany transactions.
18 are processed correctly,
Transactions 2. Post intercompany
and balancing is achieved.
journal entries.
1. Run automatic
payment program. Payment run is executed
Test Automatic Payment
19 2. Verify the output file and vendors are paid
Run
and payment accordingly.
processing.
1. Execute year-end
Year-end closing is
closing.
20 Test Year-End Closing executed successfully with
2. Verify that all
no errors.
relevant data is posted.

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 Test
SAP Module Case Objective Steps Expected Result
#
SAP Sales and 1. Create a sales order. Sales order is created with
Distribution 1 Test Sales Order Creation 2. Enter customer and accurate customer and
(SD) material details. material data.
1. Confirm a sales
Sales order is confirmed,
Test Order Confirmation order.
2 and inventory is allocated
Process 2. Verify status and
successfully.
inventory allocation.
1. Create a goods issue Goods issue is completed
Test Goods Issue for Sales
3 for the sales order. successfully and inventory
Order
2. Post the goods issue. is updated.
1. Create an invoice for Invoice is generated and
4 Test Billing and Invoicing the sales order. posted correctly for the
2. Post the invoice. sales order.
1. Create a sales order. ATP check completes
Test Available to Promise
5 2. Run ATP check successfully and confirms
(ATP) Check
during order creation. product availability.
1. Post a customer
Customer payment is
Test Customer Payment payment.
6 processed and account
Processing 2. Verify customer
balance updated.
account is updated.
1. Modify an existing Sales order is modified
Test Sales Order sales order. successfully without
7
Modification 2. Recheck the order's affecting the pricing or
details. inventory.
1. Create a sales return
Sales return is processed,
8 Test Sales Return Process order.
and stock is updated.
2. Process the return.
1. Schedule delivery for
Delivery is scheduled
a sales order.
9 Test Delivery Scheduling successfully and confirmed
2. Verify scheduling
with the customer.
details.
1. Track the status of an
order. Order status is tracked and
10 Test Order Status Tracking
2. Verify status updated accurately.
updates.
1. Create a sales order. Pricing and discount
Test Pricing and Discount
11 2. Verify pricing and calculations are correct and
Calculation
discounts. reflect the terms defined.
Sales order is blocked or
Test Customer Credit Limit 1. Create a sales order
12 processed based on the
Check for a customer with a
customer's credit limit.

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 Test
SAP Module Case Objective Steps Expected Result
#
credit limit.
2. Process the order.
1. Confirm delivery for
Delivery confirmation is
a sales order.
13 Test Delivery Confirmation received, and order status
2. Verify the delivery
is updated.
status.
1. Set up billing block
Billing block is applied,
for sales order.
14 Test Billing Block preventing invoice
2. Test the system's
creation.
response to block.
1. Create a sales order
Tax is calculated correctly
Test Tax Calculation for with tax codes.
15 based on tax codes and
Sales Orders 2. Check tax
location.
calculation.
1. Cancel a sales order.
Sales order is canceled, and
Test Sales Order 2. Verify stock and
16 stock is updated
Cancellation financial data
accordingly.
adjustments.
1. Create a credit memo
Test Credit Memo for a customer. Credit memo is generated
17
Generation 2. Post the credit and posted successfully.
memo.
1. Process a rejected
Rejected delivery is
delivery.
18 Test Delivery Rejections processed correctly and
2. Update delivery
stock is updated.
status and inventory.
1. Match an invoice
Invoice matches the sales
Test Invoice Matching with with a sales order.
19 order correctly, with no
Sales Order 2. Verify pricing and
discrepancies.
item details.
1. Process a return and Return credit is processed
Test Return Credit
20 create a credit. and customer account is
Processing
2. Post the return credit. adjusted.
1. Create a purchase
SAP Material
order. Purchase order is created
Management 1 Test Purchase Order Creation
2. Verify vendor, item, with correct details.
(MM)
and quantity details.
1. Post goods receipt Goods receipt is posted
Test Goods Receipt for
2 for the PO. correctly and inventory is
Purchase Order
2. Verify stock update. updated.

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 Test
SAP Module Case Objective Steps Expected Result
#
1. Post the purchase
Test Purchase Invoice invoice. Invoice is posted with
3
Posting 2. Verify the correct accounting impact.
accounting entries.
1. Create stock transfer
Stock is transferred
Test Stock Transfer between request.
4 correctly between
Locations 2. Complete the
locations.
transfer.
1. Create a vendor
Vendor return is
return.
processed, and inventory
5 Test Vendor Returns 2. Verify stock and
and financial data are
accounting
updated.
adjustments.
1. Post a goods issue
Goods issue is posted
Test Goods Issue for for production.
6 correctly, and production
Production 2. Verify inventory
inventory is updated.
updates.
1. Create material
Material requisition is
requisition.
7 Test Material Requisition created with correct
2. Verify the status and
details.
stock requirements.
1. Modify an existing
Purchase order is updated
purchase order.
8 Test Purchase Order Change correctly, and changes are
2. Verify changes are
tracked.
reflected in the system.
1. Review vendor
Vendor evaluation is
performance.
9 Test Vendor Evaluation completed, and
2. Update vendor
performance is updated.
ratings.
1. Generate stock
Report is generated with
10 Test Stock Overview Report overview report.
correct stock details.
2. Verify data accuracy.
1. Update material
Material master data is
Test Material Master Data master data.
11 updated correctly, and
Updates 2. Verify changes in the
changes are reflected.
system.
1. Set up automatic
replenishment settings. Automatic replenishment
Test Automatic Stock
12 2. Verify that works as expected and
Replenishment
replenishment triggers inventory is replenished.
correctly.

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 Test
SAP Module Case Objective Steps Expected Result
#
1. Review purchase
order history. Purchase order history is
13 Test Purchase Order History 2. Verify past displayed with correct
transactions and information.
statuses.
1. Perform 3-way
matching between PO, Invoice is matched
Test Invoice Matching
14 GR, and invoice. correctly with PO and GR
(PO/GR/Invoice)
2. Verify matching with no discrepancies.
results.
1. Post goods receipts Stock valuation report is
15 Test Stock Valuation and issues. generated correctly with
2. Run valuation report. updated values.
1. Update material
prices. Material price change is
16 Test Material Price Changes 2. Verify the change in reflected in purchase
purchase order and orders and stock valuation.
inventory.
1. Perform stock Stock transfer is
Test Stock Transfer Between transfer between plants. completed, and inventory
17
Plants 2. Verify stock levels are updated in both
movement. plants.
1. Set up an invoice
Invoice is blocked
block for a supplier.
successfully, and no
18 Test Supplier Invoice Block 2. Verify that the
further processing occurs
system blocks the
until the issue is resolved.
invoice.
1. Set up consumption- Consumption-based
based planning. planning correctly
Test Consumption-based
19 2. Verify stock forecasts material
Planning
requirements and requirements based on
forecast. consumption.
1. Create a
Subcontracting order is
subcontracting order.
created and processed
20 Test Subcontracting Process 2. Verify
successfully with material
subcontracting process
transfer.
and stock transfer.
1. Create a production
Production order is created
SAP Production Test Production Order order.
1 correctly with all necessary
Planning (PP) Creation 2. Verify the product,
details.
quantity, and dates.

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 Test
SAP Module Case Objective Steps Expected Result
#
1. Run material
Material availability check
availability check for a
Test Material Availability completes, confirming
2 production order.
Check material availability for
2. Verify material
production.
availability.
1. Release a work
Work order is released
order.
3 Test Work Order Release successfully and ready for
2. Verify work order
execution.
status.
1. Confirm production
Production is confirmed
Test Production for a work order.
4 and the system updates
Confirmation 2. Verify the
stock accordingly.
confirmation results.
1. Issue goods for Goods are issued for
Test Goods Issue for production. production, and stock and
5
Production 2. Verify stock levels accounting records are
and accounting entries. updated.
1. Run capacity Capacity planning works
planning. as expected, and
6 Test Capacity Planning
2. Verify capacity production schedules are
utilization. adjusted.
1. Track production Production order status
Test Production Order Status order status. updates correctly
7
Tracking 2. Verify the status at throughout the production
various stages. process.
1. Assign routing to Routing is assigned to
Test Routing for Production production orders. production orders, and all
8
Orders 2. Verify correct steps are included in the
routing details. order.
1. Confirm production
Test Production Order Time confirmation is
order time.
9 Confirmation via Time completed and production
2. Verify time data is
Confirmation order status is updated.
logged correctly.
1. Perform
backflushing for
Backflushing works, and
Test Backflushing of production.
10 material usage is deducted
Materials 2. Verify the materials
from stock automatically.
used are deducted from
inventory.
1. Run a production Production planning run
Test Production Planning
11 planning report. completes successfully,
Run
2. Verify the planned displaying all planned
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 Test
SAP Module Case Objective Steps Expected Result
#
orders and capacity orders and capacity
requirements. requirements.
1. Cancel a production Production order is
Test Production Order order. canceled, and all related
12
Cancellation 2. Verify inventory and inventory and costs are
cost adjustments. adjusted.
1. Review and assign
Shop floor control
production tasks.
functions properly with
13 Test Shop Floor Control 2. Verify worker
accurate task and worker
assignments and time
data.
tracking.
1. Run MRP for a
MRP runs successfully,
production order.
Test Material Requirement showing the material
14 2. Verify material
Planning (MRP) requirements for
requirements and order
production.
suggestions.
1. Complete production
Finished goods are
and transfer finished
Test Finished Goods Transfer transferred successfully to
15 goods to the
to Warehouse the warehouse, and stock is
warehouse.
updated.
2. Verify stock transfer.
Production costs are
1. Calculate production
Test Production Costing calculated accurately based
16 costs.
Calculation on material and labor
2. Verify cost results.
usage.
1. Create and schedule Production orders are
production orders. scheduled correctly, with
17 Test Production Scheduling
2. Verify scheduling any conflicts flagged for
conflicts or changes. resolution.
1. Run capacity
evaluation report. Capacity evaluation report
18 Test Capacity Evaluation 2. Verify capacity is generated and displays
utilization and correct utilization data.
availability.
1. Assign a work center
Work center is assigned
to production order.
Test Production Order Work correctly, and production
19 2. Verify work center
Center Assignment details are aligned with the
data in the production
work center capabilities.
order.
1. Perform quality Quality inspection results
Test Quality Inspection for
20 inspection for are recorded and reflected
Production Orders
production order. in the system.
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 Test
SAP Module Case Objective Steps Expected Result
#
2. Review quality
results.
1. Create employee
SAP Human
master data.
Capital Test Employee Master Data Employee data is created
1 2. Verify employee
Management Creation with correct information.
details such as name,
(HCM)
address, and position.
1. Submit a leave
request for an Leave request is
employee. successfully submitted and
2 Test Employee Leave Request
2. Verify leave approved, and leave balance
approval and is updated.
balances.
1. Calculate payroll
Payroll is calculated
for an employee.
3 Test Payroll Calculation correctly with deductions
2. Verify gross and
and bonuses.
net pay.
1. Add training details
to an employee's Training record is updated
Test Employee Training
4 record. and reflects the completed
Record
2. Verify training training.
completion status.
1. Define the
organizational Organizational structure is
5 Test Organizational Structure structure. correctly reflected in the
2. Verify the system.
structure's hierarchy.
1. Post a job vacancy.
Recruitment process is
2. Review applicant
6 Test Recruitment Process completed successfully, and
list and selection
candidates are shortlisted.
process.
1. Log time for an Employee time entries are
7 Test Time Management employee. recorded and can be
2. Verify time reports. generated into reports.
1. Process a
Employee promotion is
promotion for an
Test Employee Promotion processed, and the system
8 employee.
Process updates the position and
2. Verify the change
salary.
in position and salary.
1. Process employee
Employee separation is
9 Test Employee Separation separation.
processed, and the final
2. Verify the
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 Test
SAP Module Case Objective Steps Expected Result
#
termination steps and payout is calculated
final pay. correctly.
1. Enroll an employee
Employee benefits are
in benefits.
10 Test Benefits Enrollment enrolled, and deductions are
2. Verify benefits
reflected in payroll.
deduction in payroll.
1. Transfer an
employee to a new Employee transfer is
11 Test Employee Transfer department. processed, and the reporting
2. Verify the change structure is updated.
in reporting structure.
1. Define absence
quota for an Absence quota is correctly
Test Absence Quota
12 employee. tracked, and usage is
Management
2. Verify the quota updated.
used and remaining.
1. Run payroll tax
calculation.
Payroll taxes are calculated
13 Test Payroll Tax Calculation 2. Verify the tax
and deducted accurately.
deductions and
contributions.
1. Define
compensation
Compensation packages are
packages.
successfully applied and
14 Test Compensation Planning 2. Verify the
correctly reflected in
compensation
employee records.
structure is applied to
employees.
1. Track employee
attendance. Employee attendance is
15 Test Attendance System 2. Verify attendance recorded, and reports are
logs and absence generated correctly.
records.
1. Conduct
performance
Performance appraisals are
Test Performance Appraisal appraisals.
16 conducted, and feedback is
Process 2. Verify the appraisal
recorded accurately.
outcomes and
feedback.
Benefits claims are
1. Process benefits
17 Test Employee Benefits Claim processed, and status is
claim.
updated in the system.

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2. Verify claim status
and payment.
1. Generate HR
reports. HR reports are generated
18 Test HR Reports 2. Verify report with accurate employee
accuracy for data and metrics.
employee data.
1. Record health-
related details for an Employee health records
Test Employee Health
19 employee. are updated correctly and
Records
2. Verify the data in can be accessed.
the health records.
1. Define roles and
permissions for HR HR system access is
Test Role-based Access for
20 users. restricted based on roles
HR System
2. Verify access and permissions.
control for users.
SAP Customer 1. Create a lead for a
Lead is created with correct
Relationship potential customer.
1 Test Lead Creation information and status is
Management 2. Verify lead status
tracked.
(CRM) and details.
1. Convert a lead into
Test Opportunity an opportunity. Opportunity is created from
2
Management 2. Verify opportunity lead, and stages are tracked.
details and stages.
1. Create a sales
Sales order is processed
order.
3 Test Sales Order Processing with correct details and
2. Verify product
pricing.
details and pricing.
1. Create a sales
Sales quote is generated
quote.
4 Test Quote Generation correctly and can be sent to
2. Verify quote
customers.
details.
1. Send a customer
survey. Survey responses are
Test Customer Feedback and
5 2. Verify survey received and stored
Surveys
responses and accurately.
customer feedback.
1. Track sales Sales pipeline reflects
6 Test Sales Pipeline Tracking pipeline. accurate status of all
2. Verify status of opportunities and deals.

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opportunities and
deals.
1. Create and run a
Marketing campaigns run
marketing campaign.
7 Test Marketing Campaigns successfully and results are
2. Verify campaign
tracked.
results and ROI.
1. Segment customers
Customer segments are
based on criteria.
created correctly and
8 Test Customer Segmentation 2. Verify
customers are categorized
segmentation
properly.
accuracy.
1. Log customer
activities. Customer activities are
9 Test Activity Management 2. Verify activity logged and reported
tracking and accurately.
reporting.
1. Create a service
request for a Service requests are created
Test Service Request
10 customer. and tracked accurately
Management
2. Verify the request through to resolution.
status and resolution.
1. Update a customer
profile. Customer profile is updated
Test Customer Profile
11 2. Verify updated with the correct
Updates
information is saved information.
correctly.
1. Track engagement
Engagement activities are
Test Customer Engagement with a customer.
12 tracked and available in
Tracking 2. Verify engagement
customer records.
details are logged.
1. Create and manage
Contract is created, tracked,
a contract.
13 Test Contract Management and can be modified as
2. Verify contract
needed.
details and status.
1. Run a sales
Sales forecast is generated
forecast.
14 Test Sales Forecasting with accurate projections
2. Verify forecast
and trends.
accuracy and trends.
1. Customize sales
Sales orders are customized
Test Customization of Sales order.
15 as per the user-defined
Orders 2. Verify the custom
requirements.
order setup.
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1. Set up customer
service levels. Service level agreements
Test Customer Service Level
16 2. Verify SLA are defined and tracked for
Agreements
compliance and compliance.
performance.
1. Renew a service
contract. Service contract is renewed
Test Service Contract
17 2. Verify contract successfully with updated
Renewal
renewal and terms.
associated terms.
1. Log a customer
Call center activities are
service call.
18 Test Call Center Integration logged and tracked for
2. Verify call details
customer service purposes.
and resolution status.
1. Process a customer
Customer returns are
return.
Test Customer Returns and processed with correct
19 2. Verify return
Refunds details, and refund is issued
details and refund
correctly.
processing.
1. Handle a customer
query via multiple
Customer support is
Test Multi-Channel Customer channels (email, chat,
20 handled consistently across
Support phone).
multiple channels.
2. Verify response
consistency.
SAP Supply 1. Create an inventory
Chain entry. Inventory levels are
1 Test Inventory Management
Management 2. Verify inventory updated correctly.
(SCM) levels and updates.
1. Run MRP for a
material. MRP run reflects the
Test Material Requirement
2 2. Verify material correct requirements and
Planning (MRP)
requirements and material status.
availability.
1. Create a purchase
order. Purchase order is created
3 Test Procurement Process 2. Verify vendor and tracked with correct
details and material vendor and material details.
ordered.
1. Process a sales Sales order is processed
4 Test Sales Order Fulfillment order. with stock being allocated
2. Verify stock and delivery confirmed.

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availability and
delivery.
1. Process a delivery
Delivery is processed
for an order.
5 Test Shipping and Delivery correctly and tracking
2. Verify delivery
information is available.
status and tracking.
1. Run demand
Demand planning runs
planning for products.
6 Test Demand Planning successfully with correct
2. Verify forecast and
forecasts and orders.
planned orders.
1. Integrate supplier
data with SAP. Supplier data is integrated
7 Test Supplier Integration 2. Verify supplier correctly, and orders flow
information and order seamlessly.
flow.
1. Create Transportation order is
Test Transportation transportation order. created correctly, and
8
Management 2. Verify routing and routing information is
transportation details. available.
1. Create inventory
transfer request.
Inventory is transferred and
9 Test Inventory Transfers 2. Verify the transfer
updated across locations.
completion and
inventory update.
1. Evaluate supplier
performance. Supplier performance is
Test Supplier Performance
10 2. Verify performance evaluated and metrics are
Evaluation
metrics and supplier correctly tracked.
rankings.
1. Track supply chain
Supply chain visibility
events.
11 Test Supply Chain Visibility shows real-time updates
2. Verify data
and event tracking.
visibility and updates.
1. Initiate
collaboration with a
Supplier collaboration is
supplier.
12 Test Supplier Collaboration established, and data is
2. Verify
exchanged properly.
communication and
data exchange.
Purchase order is submitted
Test Purchase Order Approval 1. Submit purchase
13 and approved according to
Process order for approval.
the process.
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2. Verify approval
process and status.
1. Trigger DDR
DDR is triggered and
Test Demand-Driven process for materials.
14 replenishment orders are
Replenishment (DDR) 2. Verify
created automatically.
replenishment orders.
1. Run forecasting for
Forecasting results are
sales and demand.
15 Test Forecasting Accuracy accurate and match
2. Verify the accuracy
expected trends.
of the forecast.
1. Receive goods
Goods receipt is processed
against purchase order.
16 Test Goods Receipt Process and stock is updated
2. Verify goods receipt
correctly.
and stock update.
1. Track product
Product lifecycle is tracked
Test Product Lifecycle lifecycle.
17 from inception to
Management (PLM) 2. Verify each stage of
retirement.
the product lifecycle.
1. Process a product
Return is processed and
return.
18 Test Return Handling inventory levels are
2. Verify return status
updated.
and inventory update.
1. Set up VMI process
with a vendor. Vendor-managed inventory
Test Vendor Managed
19 2. Verify inventory is tracked and orders are
Inventory (VMI)
levels and automatically replenished.
replenishment orders.
1. Evaluate supplier
risks.
Test Supplier Risk Supplier risks are identified
20 2. Verify risk
Management and managed appropriately.
assessments and
mitigation plans.
1. Create equipment
SAP Plant Equipment master record is
master record.
Maintenance 1 Test Equipment Master Data created successfully with
2. Verify equipment
(PM) all details updated.
details and status.
1. Create a Maintenance order is
Test Maintenance Order maintenance order. created and contains correct
2
Creation 2. Verify order details tasks and scheduling
and scheduled tasks. information.

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1. Schedule preventive
Preventive maintenance is
Test Preventive Maintenance maintenance.
3 scheduled with correct time
Scheduling 2. Verify scheduling
and date.
and notification.
1. Create a corrective
Corrective maintenance is
maintenance order.
4 Test Corrective Maintenance processed and completed
2. Verify work
with correct status.
completion and status.
1. Generate
Maintenance notifications
maintenance
Test Maintenance are sent to the right
5 notification.
Notifications recipient with correct
2. Verify notification
details.
details and recipient.
1. Confirm completion
of work order. Work order confirmation is
Test Work Order
6 2. Verify system recorded, and status is
Confirmation
updates after updated.
confirmation.
1. Check spare parts
Spare parts inventory is
inventory.
7 Test Spare Parts Inventory checked and reflects
2. Verify stock levels
accurate stock levels.
and usage.
1. Log equipment
downtime. Equipment downtime is
Test Equipment Downtime
8 2. Verify downtime recorded and reflected in
Tracking
calculation and reports.
reporting.
1. Plan resources for
maintenance. Resources are planned and
9 Test Resource Planning 2. Verify resource allocated effectively for
availability and maintenance activities.
allocation.
1. Schedule equipment
Equipment calibration is
calibration.
10 Test Equipment Calibration scheduled and completed
2. Verify calibration
successfully.
status.
1. Track costs for
Maintenance costs are
Test Maintenance Cost maintenance work.
11 tracked and recorded
Tracking 2. Verify cost entries
accurately.
and total cost.

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1. Track asset
lifecycle. Asset lifecycle is tracked
Test Asset Lifecycle
12 2. Verify asset status with correct history and
Management
and maintenance status.
history.
1. Initiate emergency
Emergency maintenance is
Test Emergency Maintenance maintenance.
13 processed and handled as a
Process 2. Verify urgent work
priority.
status and response.
1. Create maintenance
plan. Maintenance plan is created
Test Maintenance Plan
14 2. Verify tasks and successfully with tasks and
Creation
scheduling for the schedules.
plan.
1. Set up service
contract for
Maintenance service
Test Maintenance Service maintenance.
15 contracts are created and
Contracts 2. Verify contract
tracked correctly.
terms and
performance.
1. Create repair order
Repair order is created and
for faulty equipment.
16 Test Equipment Repair Order tracked with completion
2. Verify repair order
updates.
status and completion.
1. Generate
performance reports. Performance reports are
Test Performance Analysis of
17 2. Verify analysis of generated and analyzed for
Maintenance Activities
maintenance activities efficiency.
and outcomes.
1. Process equipment
Equipment replacement is
replacement.
processed, and the new
18 Test Equipment Replacement 2. Verify new
equipment is installed and
equipment installation
tracked.
and status.
1. Define SLAs for SLAs are defined and
Test Service Level
maintenance. monitored for compliance
19 Agreements (SLAs) for
2. Verify compliance during maintenance
Maintenance
with SLAs. activities.
1. Generate Maintenance performance
Test Maintenance
20 maintenance report is generated and
Performance Reporting
performance report. provides accurate insights.

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#
2. Verify report data
and metrics.
1. Create a new
Project is created
SAP Project project.
1 Test Project Creation successfully with all
System (PS) 2. Verify project
necessary details.
details and tasks.
1. Define project
milestones and Project schedule is created
2 Test Project Scheduling deadlines. and verified with all
2. Verify scheduling milestones.
accuracy.
1. Assign resources to
a project. Resources are assigned
3 Test Resource Assignment 2. Verify resource successfully, and their
allocation and availability is updated.
availability.
1. Define project
budget. Project budget is set up and
4 Test Project Budgeting 2. Verify budget tracked for accurate
allocation and expenses.
expenses.
1. Generate invoices
for project.
Test Project Billing and Invoices are generated and
5 2. Verify invoice
Invoicing reflect accurate billing det
accuracy and payment
status.
1. Create a quality
SAP Quality Quality inspection is
Test Quality Inspection inspection.
Management 1 created and status is
Process 2. Verify inspection
(QM) updated correctly.
results and status.
1. Generate a quality
Quality notification is
notification.
2 Test Quality Notifications generated and contains the
2. Verify notification
correct information.
details.
1. Create a non-
Non-conformance record is
Test Non-conformance conformance record.
3 created and tracked for
Management 2. Verify status and
resolution.
follow-up actions.
1. Create an inspection
Inspection lot is created
lot.
4 Test Inspection Lot Creation with the correct details and
2. Verify lot status and
status.
details.
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1. Create and assign an
Audit results are recorded
audit.
5 Test Audit Management and actions are assigned
2. Verify audit results
and tracked correctly.
and follow-up actions.
1. Create corrective Corrective and preventive
Test Corrective Actions and action requests. actions are created and
6
Preventive Actions 2. Verify actions and tracked with the correct
status. status.
1. Generate a quality
report. Quality report is generated
7 Test Quality Reports
2. Verify the accuracy and contains accurate data.
of the data.
1. Create a supplier
Supplier quality record is
Test Supplier Quality quality record.
8 created and performance
Management 2. Verify supplier
data is updated correctly.
performance data.
1. Create a quality
Quality control plan is
control plan.
9 Test Quality Control Plans created with all required
2. Verify the details of
details.
the plan.
1. Attach documents
to a quality Documents are successfully
Test Quality Document
10 notification. attached and accessible in
Management
2. Verify document the quality notification.
availability.
1. Initiate a product Product testing is
test. conducted, and results are
11 Test Product Testing
2. Verify test results recorded with the
and status. appropriate status.
1. Create a calibration
Calibration record is
record.
created, and status and
12 Test Calibration Management 2. Verify the
history are updated
calibration status and
correctly.
history.
1. Set up inspection
characteristics for a
Inspection characteristics
Test Inspection material.
13 are configured correctly
Characteristics 2. Verify the
and tested.
configuration and
results.

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#
1. Schedule and
Supplier audit is conducted,
conduct a supplier
14 Test Supplier Audits and the results are tracked
audit.
with follow-up actions.
2. Verify audit results.
1. Create a rework
request.
Rework request is created
15 Test Rework Process 2. Verify the rework
and tracked correctly.
process and
completion.
1. Record a material
Material defects are
Test Material Defects defect.
16 recorded with the correct
Handling 2. Verify status and
status and actions.
corrective actions.
1. Inspect goods
Goods receipt is inspected,
receipt.
Test Goods Receipt and results are updated with
17 2. Verify inspection
Inspection the correct acceptance
results and acceptance
status.
status.
1. Perform quality
Quality control during
control during
Test Quality Control in production is tracked, and
18 production.
Production corrective actions are
2. Verify results and
initiated if required.
corrective actions.
1. Initiate a product
Product recall is initiated,
Test Product Recall recall.
19 and process and outcome
Management 2. Verify the recall
are tracked correctly.
process and outcome.
1. Verify regulatory
compliance for Regulatory compliance is
Test Compliance with products. verified, and corrective
20
Regulatory Standards 2. Ensure corrective actions are initiated if
actions if non- needed.
compliant.
1. Create a sales order. Sales order is created
SAP Sales and 2. Verify order details successfully with correct
1 Test Sales Order Creation
Distribution (SD) and customer customer and product
information. details.
1. Process the sales
Sales order is processed
order.
2 Test Order Processing and status is updated
2. Verify order status
accordingly.
and shipment details.

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1. Create a credit
request. Credit request is processed,
3 Test Credit Management 2. Verify credit and account is updated with
approval and customer approved limits.
account updates.
1. Set pricing
conditions for a Pricing conditions are
4 Test Pricing Configuration product. applied correctly on sales
2. Verify pricing on orders.
the sales order.
1. Create a delivery for
a sales order.
Delivery is processed, and
5 Test Delivery Processing 2. Verify delivery
shipping details are correct.
status and shipping
details.
1. Generate an invoice
Invoice is generated and
for a delivery.
6 Test Billing Process matches the delivery
2. Verify invoice
details.
accuracy.
1. Process a return for a
customer order. Return is processed, and
7 Test Returns Handling
2. Verify return status stock is updated accordingly.
and stock update.
1. Generate a sales
Sales report is generated with
report.
8 Test Sales Reporting accurate data for the given
2. Verify accuracy of
period.
sales data.
1. Create a credit memo. Credit memo is processed
9 Test Credit Memo Processing 2. Verify the approval and posted to the correct
and posting. customer account.
1. Create a sales
Sales contract is created and
Test Sales Contract contract.
10 contains accurate terms and
Management 2. Verify contract details
conditions.
and terms.
1. Confirm the sales
order. Sales order is confirmed, and
11 Test Sales Order Confirmation 2. Verify order a confirmation is sent to the
confirmation sent to the customer.
customer.
1. Optimize shipping Shipping times are optimized
times for orders. based on the configurations,
12 Test Shipping Time Optimization
2. Verify updated and delivery schedules are
delivery schedule. updated.
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1. Request authorization
for a sales return. Sales return is authorized and
13 Test Sales Return Authorization
2. Verify authorization returned stock is updated.
process.
1. Track the sales order
Sales order is tracked, and
delivery.
14 Test Order Tracking delivery tracking information
2. Verify real-time
is displayed correctly.
tracking information.
1. Send communication
to a customer regarding Customer receives accurate
15 Test Customer Communication an order. communication regarding
2. Verify communication order status.
received.
1. Process a cash sale. Cash sale is processed and
16 Test Cash Sales Process 2. Verify the cash receipt recorded accurately in the
and sales records. system.
1. Apply a sales
Sales promotion and discount
Test Sales Promotions and promotion.
17 are applied correctly to the
Discounts 2. Verify the discount is
sales order.
applied correctly.
1. Set up a pricing
Customer pricing agreement
agreement with a
Test Customer Pricing is applied, and the pricing is
18 customer.
Agreement correct during order
2. Verify pricing
processing.
conditions during order.
1. Integrate sales data
Sales data is integrated
with other systems.
19 Test Sales Data Integration successfully with the other
2. Verify successful data
systems.
exchange.
1. Cancel a sales order.
Sales order is cancelled, and
2. Verify order
20 Test Sales Order Cancellation all related records are
cancellation and related
updated accordingly.
updates.

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 17. OPERATIONAL QUALIFICATION (OQ) TEST REPORT

Introduction

• Objective: The objective of this OQ testing is to verify that the SAP system's operational functionality
meets the defined specifications and operates as expected in the production environment.
• Scope: The OQ testing covers all modules of the SAP system to ensure their proper functionality and
compliance with operational requirements.

Modules Tested:

1. SAP Financial Accounting (FI)

2. SAP Quality Management (QM)
3. SAP Sales and Distribution (SD)
4. SAP Material Management (MM)
5. SAP Production Planning (PP)
6. SAP Human Capital Management (HCM)
7. SAP Supply Chain Management (SCM)
8. SAP Customer Relationship Management (CRM)
9. SAP Warehouse Management (WM)
10. SAP Project System (PS)
11. SAP Plant Maintenance (PM)
12. SAP Governance, Risk, and Compliance (GRC)
13. SAP Environment, Health, and Safety (EH&S)
14. SAP Document Management System (DMS)
15. SAP Supplier Relationship Management (SRM)
16. SAP Customer Service (CS)

Test Setup

• Test Environment: Details of the hardware and software environment used during the OQ testing.
o Test Servers: SAP environment configured on specific servers with adequate hardware capacity.
o SAP Version: The version of SAP used during testing (e.g., SAP S/4HANA, SAP ECC).
o Network Setup: Network configuration, including connections between SAP system and other
integrated applications.
o Testing Tools: Tools such as SAP Solution Manager, LoadRunner, etc., used for test execution.

Test Methodology

• Test Plan: The tests were designed to validate various operational scenarios across SAP modules.
o Test Cases: Based on real-world scenarios to ensure that system performance under operational
conditions is as expected.
o Execution Process: Each test case is executed step by step to validate expected behaviors.
o Pass Criteria: Each test case must meet specific pass/fail criteria for successful operation.

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Test Results

The table below presents the summary of the OQ tests executed for each module. It includes the test case
ID, objective, test steps, expected results, and the actual results of each test.

Test
SAP
Case Objective Test Steps Expected Result Actual Result Pass/Fail
Module
ID
Invoices should be All invoices posted
OQ-FI- Verify posting of Post 100 invoices
FI posted without any correctly without Pass
01 vendor invoices in the system
errors or delays error
Create 100 Inspection lots should All lots were created
OQ- Verify creation of
QM inspection lots in be generated as per successfully and Pass
QM-01 inspection lots
the system specifications promptly
Orders should be All 500 sales orders
OQ- Validate order Create 500 sales
SD created without were created without Pass
SD-01 creation orders
errors any issues
OQ- Verify Create 200 Orders should be All orders processed
MM MM- procurement procurement processed within 3 successfully within the Pass
01 order processing orders seconds per order time limit
Validate Orders should be All orders were
OQ- Create 100
PP production order created within 5 created successfully Pass
PP-01 production orders
creation seconds per order within the time limit
OQ- Payroll runs should be Payroll processed
Run payroll for
HCM HCM- Verify payroll run completed without correctly for all Pass
100 employees
01 errors employees
OQ- Generate Forecasts should be Forecasts generated in
Verify demand
SCM SCM- forecasts for 500 generated in less than 4 minutes for each Pass
forecasting
01 products 5 minutes product
OQ- Verify lead Leads should be 200 leads converted
Convert 200 leads
CRM CRM- conversion converted without successfully with no Pass
to opportunities
01 process error issues
OQ- Verify goods All goods receipts All goods receipts
Process 100 goods
WM WM- receipt should be processed processed in 4.5 Pass
receipts
01 processing within 5 minutes minutes
Projects should be All projects created
OQ- Verify project Create 100
PS created without successfully without Pass
PS-01 creation projects
errors issues
Validate Jobs should be Maintenance jobs
OQ- Schedule 100
PM maintenance job scheduled within 5 scheduled correctly in Pass
PM-01 maintenance jobs
scheduling minutes each less than 5 minutes

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 Test
SAP
Case Objective Test Steps Expected Result Actual Result Pass/Fail
Module
ID
OQ- Run compliance Compliance checks All checks processed
Verify compliance
GRC GRC- checks for 50 should be processed successfully within the Pass
check process
01 items within 5 minutes time limit
OQ- Data sheets should be Safety data sheets
Verify safety data Generate 100
EH&S EHS- generated in under 5 generated in 4 Pass
sheet creation safety data sheets
01 minutes minutes per sheet
OQ- Verify document Upload 200
Documents should All documents
DMS DMS- upload documents to the Pass
upload without error uploaded successfully
01 processing system
OQ- Suppliers should be All 50 suppliers
Verify supplier Register 50 new
SRM SRM- registered without registered without Pass
registration suppliers
01 delays error
Service orders should
OQ- Verify service Create 100 service All 100 service orders
CS be created Pass
CS-01 order creation orders created without issues
successfully

Issues and Deviations

• Issue 1: During testing of the SAP QM module, an inspection lot failed to generate under high load
conditions.
o Resolution: Increased system resources, and optimized configuration parameters to resolve the
issue.
• Issue 2: The SAP Customer Service (CS) module had slower performance when creating a large number of
service orders simultaneously.
o Resolution: Improved backend system performance and optimized the order creation process.

Conclusion

• Summary: The OQ testing confirms that all tested SAP modules perform according to the defined
specifications and meet the operational requirements.
• Recommendation: Based on the successful execution of all tests, the SAP system is deemed ready for
deployment in the production environment.

Appendices

• Appendix A: Detailed Test Execution Logs

• Appendix B: System Configuration Details
• Appendix C: Screenshots and Error Logs (if applicable)

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 18. PERFORMANCE QUALIFICATION PROTOCOL (PQP)
Performance Test Objectives
The performance tests aim to evaluate various aspects of the system's ability to function under load. The
key objectives include:

• Scalability: Ensuring that the SAP system can scale to support increasing business needs, including
additional users, transaction volumes, and data load.
• Response Times: Ensuring that the response time for transactions and processes remains within defined
thresholds, even under high load.
• Throughput: Testing the system’s ability to process a high volume of transactions and data without
performance degradation.
• Resource Utilization: Measuring the CPU, memory, disk usage, and network bandwidth to ensure efficient
use of system resources during peak usage.
• Stability Under Stress: Verifying the system's ability to handle high user load and transaction volumes
without crashing or slowing down.
• Business Continuity: Ensuring that the system remains functional and delivers consistent results under
varying load conditions.

Performance Test Scope

The scope of the performance testing includes the following SAP modules, which will be tested for the
ability to handle normal and peak transaction loads:

• SAP Financial Accounting (FI)

• SAP Quality Management (QM)
• SAP Sales and Distribution (SD)
• SAP Material Management (MM)
• SAP Production Planning (PP)
• SAP Human Capital Management (HCM)
• SAP Supply Chain Management (SCM)
• SAP Customer Relationship Management (CRM)
• SAP Warehouse Management (WM)
• SAP Project System (PS)
• SAP Plant Maintenance (PM)
• SAP Governance, Risk, and Compliance (GRC)
• SAP Environment, Health, and Safety (EH&S)
• SAP Document Management System (DMS)
• SAP Supplier Relationship Management (SRM)
• SAP Customer Service (CS)

Each module will be tested independently and in combination to simulate real business conditions.

Performance Test Methodology

The performance testing methodology includes the following key steps:

• Test Planning: Define the performance test objectives, scope, and expected results for each SAP module.
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 • Test Execution: Conduct tests to simulate normal and peak loads, including concurrent user activities,
large data processing, and transaction volume simulations.
• System Monitoring: Monitor system resource utilization, including CPU usage, memory consumption, disk
I/O, and network bandwidth during the tests.
• Data Collection: Collect data on system performance, such as transaction response times, throughput, and
resource utilization, for analysis.
• Analysis and Reporting: Analyze the data collected from the tests to identify bottlenecks, performance
issues, and areas for improvement. Generate a performance test report.

Test Scenarios
Performance test scenarios typically include:

• Load Testing: Simulate a high number of concurrent users performing transactions such as posting
invoices, creating sales orders, or receiving goods. The goal is to determine the system’s ability to handle
the expected user load and ensure it operates within acceptable response times.
• Stress Testing: Push the system beyond its expected load to identify the point at which performance starts
to degrade, to assess system resilience.
• Endurance Testing: Run the system under a sustained load for a prolonged period (e.g., 48 hours) to verify
that it can handle continuous high volumes without performance degradation or crashes.
• Volume Testing: Measure the system’s ability to handle large data sets, such as processing thousands of
sales orders, purchase orders, or material documents.
• Scalability Testing: Test how the system performs when additional resources are added (e.g., more users,
transactions, or hardware).

Performance Metrics
Key performance metrics include:

• Response Time: The time taken for the system to respond to a user action or process a transaction. This
includes both average and peak response times.
• Throughput: The number of transactions or processes the system can handle within a given time period
(e.g., transactions per second).
• Concurrent Users: The number of users the system can support simultaneously without significant
performance degradation.
• CPU Utilization: The percentage of CPU capacity used during performance testing.
• Memory Utilization: The amount of memory used during transactions and processing.
• Disk I/O: The read/write speed of the system’s storage during high-volume operations.
• Network Latency: The time taken for data to travel from one point in the network to another.

System Monitoring and Resource Utilization

During the performance tests, it is crucial to monitor system resource utilization to ensure efficient
operation under load. Key resources to monitor include:

• CPU Usage: Excessive CPU usage can indicate inefficiency or a bottleneck in the system’s processing
power.

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• Memory Usage: High memory usage might indicate issues with memory leaks or inefficient data handling.
• Disk I/O: Slow disk I/O can cause delays in transaction processing and should be monitored closely.
• Network Latency: High network latency can affect the overall system performance, especially for
distributed systems.

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 19. PQ TEST CASES (E.G., END-TO-END SCENARIOS)
SAP Financial Accounting (FI)
Test
Objective Steps Expected Result
Case
1. Log in to SAP FI module.
Validate vendor invoice 2. Upload multiple vendor System should handle 500 invoices in < 3
1
posting under peak load invoices simultaneously. seconds without performance degradation.
3. Post the invoices.
1. Run month-end closing
process.
Validate month-end All reports should be generated in under 2
2 2. Generate Trial Balance, P&L,
financial reporting minutes.
and Balance Sheet.
3. Check system response.
1. Execute a payment run with
Test payment run 500+ vendors. Payment run completes within 5 minutes
3
performance 2. Monitor the completion without errors.
time and status.
1. Create 100 journal entries
Validate journal entry System should process and post all entries
4 concurrently.
creation under load within 5 seconds.
2. Post them to the system.
1. Query for financial data
Test data retrieval speed for Data retrieval should take less than 30
5 (100,000+ records).
large financial data seconds.
2. Analyze query performance.

SAP Quality Management (QM)

Test
Objective Steps Expected Result
Case
1. Create a production order with
multiple quality checks.
Test quality check processing 2. Post inspection results for System should process and log all
1
in production 1000 products. results in under 2 seconds per item.
3. Validate system response
time.
1. Trigger quality inspection lot
Test automatic creation of creation during production. System should automatically create
2
inspection lots 2. Simulate 500 products and inspection lots within 5 seconds.
validate system behavior.
1. Create and process 500
Validate batch record batches in the system. System processes all batches within 3
3
processing under peak load 2. Validate the creation and minutes.
posting times.

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 Test
Objective Steps Expected Result
Case
1. Post quality deviation for 100
Test real-time notifications Notifications should be sent to the
4 items.
for deviations responsible parties in < 5 seconds.
2. Monitor notification time.
1. Simulate 100 vendor
Performance of vendor evaluations with inspection System should generate the report in
5
quality evaluations results. less than 5 minutes.
2. Generate reports.

SAP Sales and Distribution (SD)

Test
Objective Steps Expected Result
Case
1. Create 200 sales orders.
2. Process and post all orders
Orders should be processed in under 5
1 Validate order processing time simultaneously.
seconds per order.
3. Monitor system response
time.
1. Simulate 100 sales orders
Test Available-to-Promise ATP checks should be completed within
2 with ATP checks.
(ATP) check under load 2 seconds per order.
2. Validate ATP response times.
1. Generate invoices for 500
Test invoicing performance for sales orders. Invoices should be created and sent in
3
multiple orders 2. Monitor the time for invoice under 5 minutes.
generation.
1. Simulate 300 deliveries to be
Validate delivery processing processed. System should process all deliveries in
4
under peak load 2. Monitor system processing under 3 minutes.
time.
1. Process 100 returns and
Validate returns and credit generate credit notes. All returns and credit notes should be
5
note processing 2. Monitor the time taken for all processed in under 10 minutes.
actions.

SAP Material Management (MM)

Test
Objective Steps Expected Result
Case
1. Create 500 purchase orders
Test procurement process concurrently. System should create and process all POs
1
under peak load 2. Monitor system behavior within 5 minutes.
and processing time.

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 Test
Objective Steps Expected Result
Case
1. Create and post 200 stock
Test stock transfer transfer orders. Transfers should be processed in under 10
2
processing 2. Validate the time taken to seconds per order.
complete the process.
1. Post 500 goods receipts for
Validate goods receipt multiple purchase orders. Goods receipts should be posted in under 2
3
posting speed 2. Monitor system response seconds per receipt.
time.
1. Process 100 invoices against
Test invoice verification for Invoices should be verified and posted
4 PO receipts.
large quantity orders within 3 minutes.
2. Monitor processing time.
1. Create 1000 new material
Test material master data masters. Material masters should be created within
5
processing 2. Validate creation time and 5 minutes without data inconsistencies.
data consistency.

SAP Production Planning (PP)

Test
Objective Steps Expected Result
Case
1. Create 500 production orders
Test production order creation System should create and schedule
1 simultaneously.
under load all orders in under 5 minutes.
2. Monitor system behavior.
1. Schedule 200 production orders
Capacity planning should be
Validate capacity planning for across multiple work centers.
2 executed without errors in under 3
multiple production lines 2. Monitor system capacity
minutes.
planning.
Test automatic material 1. Confirm 300 production orders.
Backflush should be completed in
3 backflush during order 2. Monitor material backflush time
under 2 seconds per order.
confirmation and accuracy.
1. Run MRP for 500+ materials.
MRP should complete within 10
4 Test MRP run performance 2. Validate planning results and
minutes without issues.
processing time.
1. Confirm 1000 production orders.
Validate production order All orders should be confirmed and
5 2. Monitor system performance
confirmation under load posted within 3 minutes.
and order posting.

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SAP Human Capital Management (HCM)
Test
Objective Steps Expected Result
Case
1. Run payroll for 500 employees
Payroll should process for all
Validate payroll processing simultaneously.
1 employees within 5 minutes without
under load 2. Monitor system response time
errors.
and accuracy.
1. Enter time data for 1000
Validate time management Data should be processed and posted
2 employees.
data entry within 3 seconds per entry.
2. Post the data into the system.
1. Simulate 1000 HR master data
Test HR master data updates updates. Updates should be processed in under
3
under load 2. Validate system behavior and 5 seconds per record.
performance.
1. Process benefits enrollment for
Validate employee benefits Enrollment should be completed in
4 500 employees.
enrollment processing under 3 minutes for all employees.
2. Monitor completion time.
1. Simulate the recruitment
Validate recruitment process process for 1000 candidates. System should handle applications in
5
under peak load 2. Monitor processing times for under 5 seconds per candidate.
job applications.

SAP Supply Chain Management (SCM)

Test
Objective Steps Expected Result
Case
1. Process 500 inbound
deliveries. All deliveries should be processed in
1 Test inbound logistics processing
2. Monitor the time for under 3 minutes.
processing and posting.
1. Run demand planning for
Validate demand planning 1000+ products. Demand planning should be
2
performance 2. Monitor the system's completed within 10 minutes.
response time.
1. Simulate 500 planned orders.
Test supply network planning All orders should be processed
3 2. Check system processing
performance within 5 minutes without errors.
times.
1. Process 1000 stock
Test warehouse management movements in the warehouse. All movements should be completed
4
under peak load 2. Validate time and accuracy in under 3 minutes.
of stock movements.

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 Test
Objective Steps Expected Result
Case
1. Process 100 shipments
Validate transportation concurrently. Shipments should be processed
5
management for 100+ shipments 2. Monitor system within 3 minutes without delays.
performance.

SAP Customer Relationship Management (CRM)

Test
Objective Steps Expected Result
Case
1. Create 1000 leads in the
CRM system. Leads should be created and
1 Test lead management processing
2. Monitor creation and processed within 5 seconds per lead.
processing times.
1. Create 500 service tickets.
Validate customer service ticket 2. Assign and resolve the Tickets should be resolved in under
2
resolution tickets. 10 minutes.
3. Monitor processing time.
1. Create and track 1000
Test opportunity management for opportunities. Opportunities should be tracked in
3
large number of opportunities 2. Monitor system under 3 seconds per opportunity.
performance.
1. Execute a marketing
Validate marketing campaign campaign for 5000 customers. Campaign emails should be sent
4
execution 2. Monitor email dispatch and within 3 minutes to all recipients.
tracking.
1. Process 500 customer
Feedback entries should be
feedback entries.
5 Test customer feedback processing processed in under 3 seconds per
2. Validate system response
entry.
time.

SAP Warehouse Management (WM)

Test
Objective Steps Expected Result
Case
Validate goods receipt 1. Simulate 500 goods receipts. All goods receipts should be
1
under high load 2. Validate system response time. processed in under 3 seconds.
1. Perform 1000 stock transfers in
Test stock transfer the warehouse. Transfers should be processed in
2
performance 2. Monitor system response and under 10 seconds each.
accuracy.

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 Test
Objective Steps Expected Result
Case
1. Create 500 sales orders with
Test order picking under All orders should be picked in under 5
3 picking requirements.
high load minutes.
2. Simulate order picking.
1. Simulate cycle counting for 1000
Validate inventory count items. Cycle counts should be processed in
4
processing 2. Monitor system accuracy and under 3 minutes.
time.
1. Process 500 stock removals from
Validate stock removal Stock removal should be completed
5 the warehouse.
processing within 5 minutes.
2. Monitor performance.

SAP Project System (PS)

Test
Objective Steps Expected Result
Case
1. Create 200 projects
Validate project creation simultaneously. Projects should be created in under 5
1
under load 2. Monitor system processing seconds per project.
time.
1. Plan costs for 500 projects.
Cost planning should be completed
2 Test project cost planning 2. Validate system's time to
within 10 minutes for all projects.
complete the planning.
1. Enter time data for 1000
Test time entry under peak All time entries should be posted in
3 project tasks.
load under 5 seconds each.
2. Validate posting times.
1. Generate project reports for
Test project reporting 200 projects. Reports should be generated in under 5
4
under heavy load 2. Monitor report generation minutes.
time.
1. Allocate resources to 1000
Validate resource project tasks. Resource allocation should be completed
5
allocation performance 2. Monitor resource allocation in under 5 seconds per task.
performance.

SAP Plant Maintenance (PM)

Test
Objective Steps Expected Result
Case
Test preventive maintenance 1. Schedule 500 preventive All orders should be scheduled within
1
scheduling maintenance orders. 3 minutes.

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 Test
Objective Steps Expected Result
Case
2. Monitor system
performance.
1. Report 1000 equipment
Validate equipment failure Failures should be reported within 5
2 failures.
reporting seconds per equipment.
2. Monitor reporting time.
1. Create 500 maintenance
Test work order creation work orders. Work orders should be created in
3
performance 2. Monitor system response under 5 seconds per order.
time.
Test maintenance completion 1. Complete 1000 work orders. Work orders should be completed in
4
processing 2. Monitor processing times. under 5 minutes.
1. Create 100 spare parts
Validate spare parts inventory requisitions. Spare parts requisitions should be
5
for maintenance 2. Monitor system processed within 5 minutes.
performance.
SAP Governance, Risk, and Compliance (GRC)
Test
Objective Steps Expected Result
Case
1. Simulate risk assessment for
Validate risk management Risk assessments should be processed in
1 1000 projects.
process under 5 minutes per project.
2. Monitor processing time.
1. Generate access control
Test access control reports for 500 users. Reports should be generated within 5
2
reporting 2. Monitor report generation minutes.
time.
1. Generate audit logs for 1000
activities. Audit logs should be generated within 5
3 Test audit log generation
2. Monitor system seconds per activity.
performance.
1. Perform compliance checks
Test compliance checks for 1000 policies. Compliance checks should be completed
4
under load 2. Monitor system response within 5 seconds per policy.
time.
1. Simulate security risk
Validate security risk Mitigation processes should be completed
5 mitigation for 500 risks.
mitigation process within 5 minutes per risk.
2. Monitor processing time.

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SAP Environment, Health, and Safety (EH&S)
Test
Objective Steps Expected Result
Case
1. Create 500 hazardous
Validate hazardous Records should be created in under 3
1 substance records.
substance reporting seconds each.
2. Monitor system performance.
1. Generate safety data sheets for
Test safety data sheet 1000 chemicals. Data sheets should be generated
2
generation 2. Monitor report generation within 5 minutes.
time.
1. Generate environmental
Test environmental Reports should be generated within 5
3 reports for 500 sites.
compliance reporting minutes.
2. Monitor processing time.
Test incident reporting under 1. Report 1000 safety incidents. Incident reports should be processed
4
load 2. Monitor reporting times. within 5 seconds each.
1. Generate 500 audit reports.
Validate audit reporting for Audit reports should be generated in
5 2. Monitor report generation
compliance under 5 minutes.
time.

SAP Document Management System (DMS)

Test
Objective Steps Expected Result
Case
1. Upload 1000 documents to
Validate document upload the DMS. Documents should be uploaded in
1
under high load 2. Monitor system under 5 seconds each.
performance.
1. Retrieve 500 documents
Test document retrieval simultaneously. Documents should be retrieved within 3
2
performance 2. Monitor system response seconds each.
time.
1. Create 500 document
Validate document Document versions should be created in
3 versions.
versioning under load under 3 seconds each.
2. Monitor versioning time.
1. Share 500 documents with
Test document sharing different users. Documents should be shared in under 5
4
functionality 2. Monitor system seconds each.
performance.
1. Perform searches for 1000
Validate document search Search results should appear in under 3
5 documents.
functionality seconds.
2. Monitor response time.

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SAP Supplier Relationship Management (SRM)
Test
Objective Steps Expected Result
Case
1. Onboard 500 suppliers into
Validate supplier Suppliers should be onboarded in under 5
1 the SRM system.
onboarding process seconds per supplier.
2. Monitor processing time.
1. Process 1000 procurement
Test procurement process orders. Procurement orders should be processed
2
under load 2. Monitor system response in under 5 minutes.
time.
1. Evaluate 500 suppliers'
Validate supplier Evaluations should be completed in under
3 performance.
performance evaluation 5 minutes per supplier.
2. Monitor evaluation time.
1. Create 1000 contracts.
Test contract management Contracts should be created in under 5
4 2. Monitor system
under load seconds each.
performance.
1. Create 1000 purchase
Validate purchase requisitions. Requisitions should be processed in
5
requisition process 2. Monitor system response under 3 seconds each.
time.

SAP Customer Service (CS)

Test
Objective Steps Expected Result
Case
1. Create 1000 service orders.
Service orders should be created in
1 Validate service order creation 2. Monitor system processing
under 5 seconds each.
time.
1. Process 1000 service orders
Test service order processing Service orders should be processed in
2 simultaneously.
under peak load under 5 minutes per order.
2. Monitor system performance.
1. Process 500 customer
Validate customer complaint Complaints should be handled in
3 complaints.
handling under 5 minutes per complaint.
2. Monitor processing time.
1. Schedule 1000 service
Maintenance schedules should be
4 Test maintenance scheduling appointments.
completed in under 3 minutes.
2. Monitor system performance.
Validate service parts 1. Create 500 parts requisitions. Parts requisitions should be
5
inventory management 2. Monitor system performance. processed in under 5 seconds each.

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 20. PERFORMANCE QUALIFICATION (PQ) TEST REPORT
Introduction

• Objective: The objective of this PQ test was to validate the SAP system's performance under typical and
peak load conditions, ensuring that it meets the defined performance requirements.
• Scope: This report covers the performance testing of the following SAP modules:
1. SAP Financial Accounting (FI)
2. SAP Quality Management (QM)
3. SAP Sales and Distribution (SD)
4. SAP Material Management (MM)
5. SAP Production Planning (PP)
6. SAP Human Capital Management (HCM)
7. SAP Supply Chain Management (SCM)
8. SAP Customer Relationship Management (CRM)
9. SAP Warehouse Management (WM)
10. SAP Project System (PS)
11. SAP Plant Maintenance (PM)
12. SAP Governance, Risk, and Compliance (GRC)
13. SAP Environment, Health, and Safety (EH&S)
14. SAP Document Management System (DMS)
15. SAP Supplier Relationship Management (SRM)
16. SAP Customer Service (CS)

Test Setup

• Test Environment: Description of hardware, software, and SAP system environment used for the testing.
o Server specifications (CPU, RAM, etc.)
o SAP version and configuration details
o Network setup and load simulation tools (e.g., LoadRunner, JMeter)
• Test Scenarios: A summary of the key performance test scenarios executed for each module, including
load, response time, and throughput tests.

Test Methodology

• Testing Approach: Outline the steps followed in the performance testing, including the execution of end-
to-end business processes under both normal and peak load conditions.
o Load testing for concurrent users
o Stress testing for maximum transaction volume
o Performance monitoring tools used
• Success Criteria: Define the acceptable performance thresholds, such as response times (e.g., 2 seconds
for transactions), throughput (e.g., 100,000 financial line items per hour), and system uptime (e.g.,
99.95%).

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Test Results

• Module-wise Results: For each SAP module, the following information is provided:

SAP Actual
Objective Steps Expected Result Pass/Fail
Module Result
Validate vendor invoice Process 500 invoices 500 invoices processed
FI 5 minutes Pass
processing under load in 5 minutes
Validate inspection lot Generate 1000 Inspection lots
QM 2.5 sec Pass
generation inspection lots generated in < 3 sec
Validate order creation Create 1000 sales Orders created within 5 4.5
SD Pass
performance orders seconds seconds
Validate procurement Process 500 Orders processed 4.5
MM Pass
order processing procurement orders within 5 minutes minutes
Validate production Create 1000 Orders created within 5 4.8
PP Pass
order creation production orders seconds seconds
Validate payroll Process payroll for Payroll processed in 10
HCM 9 minutes Pass
processing 1000 employees minutes
Validate demand Generate forecast for Forecasts generated
SCM 4 minutes Pass
forecasting 1000 SKUs within 5 minutes
Validate customer lead Convert 500 leads to Conversion completed 2.8
CRM Pass
conversion opportunities in 3 seconds per lead seconds
Goods receipt
Validate goods receipt Receive 1000 goods 2.5
WM completed within 3 Pass
performance in warehouse minutes
minutes
Projects created within 4.5
PS Validate project creation Create 1000 projects Pass
5 seconds seconds
Validate equipment Schedule 500 Jobs scheduled in < 5
PM 4 minutes Pass
maintenance scheduling maintenance jobs minutes
Validate risk Risks processed in < 5 4.8
GRC Process 1000 risks Pass
management processing minutes minutes
Validate safety data Generate 500 safety Data sheets generated 4.5
EH&S Pass
sheet generation data sheets in < 5 minutes minutes
Validate document Upload 500 Documents uploaded in
DMS 4 seconds Pass
upload documents < 5 seconds
Validate supplier Onboard 500 Suppliers onboarded in 4.2
SRM Pass
onboarding suppliers < 5 seconds seconds
Validate service order Process 500 service Orders processed 4.5
CS Pass
processing orders within 5 minutes minutes

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Issues Identified

• List any issues encountered during the test execution, including performance degradation, unexpected
system behavior, or failures to meet the success criteria.
o Example: Issue: Response time for SAP Sales and Distribution (SD) module exceeded the expected
limit for 20% of orders.
o Resolution: Configuration adjustment made to improve transaction speed.

Conclusion

• Summary: Based on the test results, the SAP system has successfully met the performance requirements
for all tested modules under both normal and peak load conditions.
• Final Recommendation: The system is considered ready for deployment with no significant performance
issues identified.

Attachments

• Test Data Logs: Provide detailed logs of system performance during testing.
• Screenshots: Include relevant screenshots from testing tools showing performance metrics.
• System Configuration: Detailed configuration of hardware, software, and network setup used for testing.

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 21. USER ACCEPTANCE TESTING (UAT) RESULTS REPORT

Introduction

• Objective: The objective of this report is to summarize the results of the User Acceptance Testing (UAT)
conducted on the SAP system. The goal of UAT is to ensure that the SAP system meets the end-user
requirements and functions as expected from the user's perspective.
• Scope: UAT was performed for the following SAP modules:
1. SAP Financial Accounting (FI)
2. SAP Quality Management (QM)
3. SAP Sales and Distribution (SD)
4. SAP Material Management (MM)
5. SAP Production Planning (PP)
6. SAP Human Capital Management (HCM)
7. SAP Supply Chain Management (SCM)
8. SAP Customer Relationship Management (CRM)
9. SAP Warehouse Management (WM)
10. SAP Project System (PS)
11. SAP Plant Maintenance (PM)
12. SAP Governance, Risk, and Compliance (GRC)
13. SAP Environment, Health, and Safety (EH&S)
14. SAP Document Management System (DMS)
15. SAP Supplier Relationship Management (SRM)
16. SAP Customer Service (CS)

UAT Setup

• Test Environment: The tests were executed in a dedicated UAT environment that mirrored the production
setup.
o Test Servers: SAP environment set up on servers with adequate hardware resources to simulate
production conditions.
o SAP Version: SAP S/4HANA (or relevant version) used for testing.
o Testing Tools: SAP Solution Manager, Microsoft Excel (for test case tracking), and Jira (for bug
reporting).

UAT Execution Process

• Test Plan: The UAT was based on a set of test cases covering critical business processes for each SAP
module. These test cases were defined and reviewed by end-users to ensure alignment with business
requirements.
• Test Case Execution: Each user tested their assigned scenarios and validated system functionality. Any
discrepancies or issues were reported for resolution.
• Pass Criteria: The pass criteria were defined as follows:
o The system should behave as expected per user requirements.
o All workflows should be completed without errors.
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 o The system performance should meet the predefined acceptable limits (response times,
processing times).

UAT Results Summary

The table below summarizes the results of the UAT for each SAP module, showing the test case ID, the
module, objective, results, and action required (if any).

SAP
Test Objective Test Steps Expected Result Actual Result Pass/Fail Comments
Module
Verify financial Invoices should be
Post 100 invoices All invoices No issues
FI transaction posted successfully Pass
in SAP posted correctly encountered
posting without error
Verify Lots should be
Create 100 All lots were No issues
QM inspection lot created successfully Pass
inspection lots created correctly encountered
creation in system
Verify sales Orders should be All 200 orders
Create 200 sales No issues
SD order processed processed without Pass
orders encountered
processing successfully error
Verify purchase All orders
Create 200 Orders should be No issues
MM order processed without Pass
purchase orders processed correctly encountered
processing error
Verify Orders were
Create 100 Orders should be No issues
PP production created as Pass
production orders created successfully encountered
order creation expected
Payroll processed
Verify payroll Run payroll for Payroll run should No issues
HCM for all employees Pass
processing 100 employees complete successfully encountered
without issues
Forecasts should be
Generate Forecasts were
Verify demand generated as per No issues
SCM forecasts for 100 generated Pass
forecasting business encountered
products correctly
requirements
Verify lead All leads
Convert 100 leads Leads should convert No issues
CRM conversion converted Pass
to opportunities without errors encountered
process successfully
Verify goods Goods receipts Goods receipts
Process 100 No issues
WM receipt should be processed processed without Pass
goods receipts encountered
processing correctly issues
All projects
Verify project Create 50 projects Projects should be No issues
PS created Pass
creation in SAP created successfully encountered
successfully

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 SAP
Test Objective Test Steps Expected Result Actual Result Pass/Fail Comments
Module
Create 50 work Work orders should All work orders
Verify work No issues
PM orders for be created without created Pass
order creation encountered
maintenance errors successfully
Verify Perform a Compliance check Compliance check
No issues
GRC compliance compliance check should run completed Pass
encountered
check process for 50 items successfully without errors
Verify safety Data sheets should Data sheets
Generate 100 No issues
EH&S data sheet be created generated Pass
safety data sheets encountered
creation successfully without issues
Verify Upload 100 Documents should be Documents
No issues
DMS document documents into uploaded without uploaded Pass
encountered
upload SAP error successfully
Register 50 Suppliers should be All suppliers
Verify supplier No issues
SRM suppliers into the registered registered without Pass
registration encountered
system successfully issues
Create 50 service Service orders should Service orders
Verify service No issues
CS orders in the be created created without Pass
order creation encountered
system successfully issues

Issues and Deviations

• Issue 1: Some users reported a slight delay in processing purchase orders under high load conditions.
o Resolution: The issue was investigated, and performance tuning was applied to optimize the
database and application layer.
• Issue 2: A few service orders failed to create under certain user roles due to access control
misconfigurations.
o Resolution: The access control roles were updated, and the issue was resolved after testing.

Attachments

• A: Detailed Test Case Execution Logs

• B: User Feedback and Suggestions
• C: Screenshots of UAT Sessions (if applicable)

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 22. DATA INTEGRITY ASSESSMENT REPORT
Objective:
The objective of this assessment is to evaluate the data integrity within the SAP system. This includes verifying the
accuracy, consistency, completeness, and security of the data in various modules.

Scope of Assessment:
• Data Consistency: Ensure that data is consistent across all SAP modules and systems.
• Data Accuracy: Verify that data entered into the system is correct and reflects the expected values.
• Data Completeness: Ensure that all necessary data has been captured in the system.
• Data Security: Check that sensitive data is appropriately protected and access is controlled.
• Data Integrity Checks: Run various integrity checks to identify any discrepancies in the system.

Assessment Methodology:
• Data Validation Tests: Execute automated and manual tests to verify data consistency, accuracy, and
completeness.
• Cross-System Data Comparison: Compare data between SAP modules (e.g., SAP MM to SAP SD) to ensure
synchronization and consistency.
• Database Integrity Checks: Run SAP tools like DBACOCKPIT or BRTOOLS to check for database integrity.
• Security and Access Controls: Review user roles and permissions to ensure that data is being accessed and
modified only by authorized personnel.
• Data Backup and Recovery: Ensure that data integrity is maintained during backup and recovery
processes.

Assessment by SAP Module:

Test Test Case
Module Test Steps Expected Outcome
Case Description
All transactions should
Verify accuracy of 1. Validate financial transactions and
match accounting
SAP Financial financial account postings.
1 records, with no
Accounting (FI) transactions and 2. Ensure consistency with financial
discrepancies in
postings. reports.
amounts or accounts.
Verify 1. Ensure customer/vendor master Customer/vendor
completeness of data is complete. master data should
2
financial master 2. Check the accuracy of data like have no missing or
data. payment terms, bank details, etc. incomplete fields.
Verify data
1. Check the relationship between Data should be
SAP Quality consistency
inspection lot and quality certificates. consistent, with
Management 1 between
2. Ensure no missing data between complete inspection lot
(QM) inspection lot and
them. and quality certificates.
quality certificates.

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 Test Test Case
Module Test Steps Expected Outcome
Case Description
1. Review material master records for Material master should
Verify accuracy of
quality data. include correct quality
2 quality master
2. Ensure that correct quality control specifications with no
data.
specifications are linked to materials. discrepancies.
Billing data should
Verify consistency 1. Compare sales order data with
accurately reflect the
SAP Sales and between sales billing details in SAP SD.
1 sales order, including
Distribution (SD) order data and 2. Ensure that billing data matches
pricing, quantities, and
billing information. the sales order information.
item details.
Verify All customer sales data
1. Ensure all customer-related sales
completeness of should be complete
2 data (orders, delivery, invoicing) is
customer sales with no missing
captured completely.
data. information.
Material data should
SAP Material Verify accuracy of 1. Review material master records for
be consistent and
Management 1 material master consistency in material types,
accurate across all
(MM) data. descriptions, and unit of measure.
organizational levels.
1. Compare purchase order data with
Verify consistency Data should be
vendor information.
between purchase consistent across
2 2. Ensure that materials, prices, and
orders and vendor purchase orders and
payment terms are consistent with
data. vendor records.
vendor data.
Production orders
Verify consistency 1. Check production order data
should match available
SAP Production between against material inventory records.
1 material stock,
Planning (PP) production orders 2. Ensure that required materials are
ensuring proper
and material stock. available in stock.
material availability.
Work centers and
Verify accuracy of 1. Validate work center data and
routing details should
work center and routing details for consistency.
2 be accurate and
routing 2. Ensure the correct routing is
consistent with
information. associated with production orders.
production processes.
1. Ensure completeness of employee
SAP Human Employee data should
Verify accuracy of master data (personal info, salary,
Capital be accurate, complete,
1 employee master and benefits).
Management and consistent with HR
data. 2. Cross-check with HR records for
(HCM) records.
accuracy.
1. Cross-check payroll data against Payroll data should
Verify payroll data employee master data. match the expected
2
accuracy. 2. Ensure that salary, benefits, and values, with no
deductions match. discrepancies.

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 Test Test Case
Module Test Steps Expected Outcome
Case Description
Order-to-cash data
SAP Supply Chain Verify data 1. Cross-check supply chain
should be accurate and
Management 1 accuracy in order- transaction data (order, inventory,
consistent across all
(SCM) to-cash processes. shipment, billing) for consistency.
processes.
Verify consistency 1. Check material planning data Material planning data
in material against demand forecasts. should match demand
2
planning and 2. Ensure that material requisitions forecasts without
demand data. and orders match the demand. discrepancies.
Verify data
1. Review customer interaction Customer interaction
SAP Customer accuracy of
records. data should be
Relationship customer
1 2. Ensure that sales opportunities are accurate, with correct
Management interactions and
linked correctly to customer links to sales
(CRM) sales
accounts. opportunities.
opportunities.
Verify 1. Ensure that all relevant data (target Marketing campaign
completeness of audience, communications, and data should be
2
marketing results) are captured for marketing complete with no
campaign data. campaigns. missing information.
Stock data should be
Verify consistency 1. Cross-check stock data between
SAP Warehouse consistent across all
of warehouse stock SAP WM and SAP MM.
Management 1 SAP modules, with no
data across SAP 2. Ensure that stock levels and
(WM) discrepancies in
systems. movements are synchronized.
quantities or locations.
1. Validate bin management data for Bin management data
Verify the accuracy accuracy. should be accurate,
2 of bin 2. Ensure that warehouse bin with no inconsistencies
management data. information is linked to stock data in bin numbers or
correctly. material locations.
1. Cross-check project cost data with Project cost data
Verify project
SAP Project project master records. should be accurate,
1 costing data
System (PS) 2. Ensure consistency in cost with no discrepancies
accuracy.
elements and allocation. in cost tracking.
1. Review project milestone data for Project milestone and
Verify project
completeness. status data should be
2 milestone and
2. Ensure that project statuses are complete and up-to-
status data.
properly updated. date.
Verify data
1. Check maintenance planning data Maintenance planning
consistency in
SAP Plant against execution records. data should be
1 maintenance
Maintenance (PM) 2. Ensure that equipment and work consistent with
planning and
orders are consistent. executed work orders
execution.

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 Test Test Case
Module Test Steps Expected Outcome
Case Description
2and equipment
records.
Equipment master data
Verify accuracy of 1. Validate equipment records for
should be accurate and
2 equipment master consistency in master data fields
consistent across
data. (location, type, description).
mai2ntenance records.
Compliance data
Verify data 1. Check GRC compliance reports for
SAP Governance, should be consistent
consistency in data consistency.
Risk, and 1 and accurately
compliance 2. Ensure that the data in reports
Compliance (GRC) reflected in reporting
reporting. matches the underlying records.
systems.
1. Review risk data and assessments Risk assessment data
Verify the accuracy
for accuracy. should be accurate and
2 of risk assessment
2. Cross-check with mitigation plans reflect the appropriate
data.
and risk levels. mitigation actions.
SAP Environment, Verify data 1. Ensure that safety incident records Safety incident data
Health, and Safety 1 integrity of safety contain accurate information should be complete
(EH&S) incident records. regarding causes and resolutions. and accurate.
Verify 1. Check that all required regulatory Compliance data
completeness of compliance data is captured. should be complete,
2
regulatory 2. Ensure no regulatory reporting with no missing
compliance data. gaps exist. regulatory information.
1. Ensure that all documents are Documents should be
SAP Document Verify document
properly stored and accessible in correctly versioned,
Management 1 integrity in SAP
DMS. stored, and accessible
System (DMS) DMS.
2. Cross-check document versions. with no integrity issues.
1. Review user access and
User access should be
Verify security and permissions for document
properly restricted to
2 access controls for management.
prevent unauthorized
document data. 2. Ensure only authorized users can
changes or access.
view/edit documents.
SAP Supplier 1. Ensure that supplier master data is Supplier data should be
Verify consistency
Relationship complete and accurate. accurate and consistent
1 in supplier master
Management 2. Cross-check supplier data with across all procurement
data.
(SRM) procurement records. processes.
Supplier performance
1. Review supplier performance
Verify the accuracy data should be
records.
2 of supplier consistent and
2. Ensure consistency in performance
performance data. accurately reflect
metrics and evaluations.
evaluations.

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 Test Test Case
Module Test Steps Expected Outcome
Case Description
1. Cross-check service order data with
Verify consistency Service order data
customer master data.
SAP Customer of service order should be accurate and
1 2. Ensure that service orders are
Service (CS) data with customer consistent with
linked to the correct customer
records. customer records.
account.
Verify 1. Ensure that all relevant service Service history data
completeness of history for customers is captured. should be complete
2
service history 2. Verify data accuracy and and accurate for each
data. completeness. customer.

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 23. ACCESS CONTROL AND SECURITY TEST CASES
Test
Test Case Description Expected Outcome
Case
The new user is assigned appropriate roles based on
Verify Role-Based Access Control (RBAC)
01 job functions and can access only the necessary
for a New User.
transactions and data.
Ensure that conflicting roles (e.g., one for creating
Validate Segregation of Duties (SoD) for
02 purchase orders and one for approving payments)
Conflicting Roles.
are not assigned to one user.
The system prompts the user to authenticate via a
Verify that Multi-Factor Authentication
03 second factor (e.g., SMS, mobile app) when
(MFA) is enabled for sensitive transactions.
accessing critical transactions.
Users can access multiple SAP applications without
Check if Single Sign-On (SSO) is functioning
04 re-entering credentials, ensuring seamless and
correctly across different SAP systems.
secure access.
Ensure that all access permissions are revoked
Test User Deactivation and Deprovisioning
05 immediately after the user is marked as terminated
Process after Employee Termination.
or inactive.
Verify that the user’s new roles provide access to the
Test User Access after Role Change (e.g.,
06 necessary resources, and old, unnecessary roles are
promotion or transfer).
removed.
Ensure that the defined authorization objects
Validate Authorization Objects and Profiles
07 correctly restrict or grant access to specific SAP
for a Specific Role.
functions as per role specifications.
Verify that Sensitive Data Access is Ensure that users can only access sensitive data (e.g.,
08 Restricted Based on User Roles and financial data, HR records) based on their assigned
Authorizations. roles.
Users can access only the transactions that are
Test Access to Transaction Codes Based on
09 authorized for their roles, and unauthorized
User Role.
transactions are blocked.
Audit logs capture detailed information about user
Verify Audit Log Functionality for User
10 actions, including timestamp, user, and action type,
Activities.
and are properly stored.
The system identifies potential Segregation of Duties
Test Access Risk Analysis using SAP GRC
11 (SoD) violations and excessive user access,
(Governance, Risk, and Compliance).
generating a risk report.
Test Role-Based Access for Third-Party Ensure that third-party users have only the specific
12 Users (e.g., consultants or external access required for their tasks and that no
contractors). unauthorized privileges are granted.

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Test
Test Case Description Expected Outcome
Case
Validate that Strong Password Policies are Users are required to follow strong password
13 Enforced (e.g., password length, guidelines, and the system enforces password
complexity, expiration). complexity and expiration rules.
Periodic reviews are conducted to ensure that access
Verify Periodic User Access Reviews and
14 rights are aligned with current roles and
Role Adjustments.
responsibilities.
Data transmitted between the user and SAP system
Test Encryption for Data in Transit (e.g.,
15 is encrypted and cannot be intercepted or altered
SSL/TLS).
during transmission.
Access policies and documentation are up-to-date,
Validate Access Control Documentation
16 clear, and aligned with company and regulatory
and Policies.
requirements.
After a pre-defined number of failed login attempts,
Test User Lockout Mechanism after
17 the user account should be locked, preventing
Multiple Failed Login Attempts.
further unauthorized access attempts.
Users can only access data relevant to their
Verify that Users Can Only Access Data in
18 organizational unit and not those assigned to other
Their Organizational Unit (OU) in SAP.
units or departments.
Test Emergency Access (e.g., Firefighter) Emergency access is granted as per predefined
19
Functionality in SAP. policies and is logged for audit purposes.
Ensure that when a role is deleted or removed from
Validate that User Access is Revoked
20 a user, access is immediately revoked to prevent
Immediately After Role Deletion.
unauthorized access.
Ensure that only authorized administrators can
Test that Access Control Policies Are
21 create and assign roles according to the company’s
Enforced During Role Creation.
security policies.
Verify that Custom Roles Are Properly Custom roles should include only the required
22 Configured with Appropriate permissions and should not inadvertently grant
Authorizations. excessive access.
Test that User Access to Critical Ensure that users can only access critical
23 Transaction Codes is Restricted Based on transactions such as financial and administrative
Roles. functions based on their role.
Validate that System Alerts Are Triggered Ensure that the system triggers an alert when an
24 for Unauthorized Access Attempts (e.g., unauthorized access attempt is detected, ensuring
failed logins, access to restricted areas). prompt attention to security breaches.
Ensure that sensitive data (e.g., HR or financial data)
Test Access to SAP Tables and Sensitive
25 is only accessible to users with appropriate
Data Based on User Role and Permissions.
permissions.

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Test
Test Case Description Expected Outcome
Case
Users can only view or edit data specific to their
Verify that User-Specific Data Access is
26 organizational unit, department, or region,
Restricted by Organizational Level.
depending on their role.
Test that Access to SAP System Only authorized users (e.g., system administrators)
27 Configuration (e.g., Customizing, Transport can access configuration settings or transport
Requests) is Restricted. requests.
Verify the Functionality of Time-Based Ensure that access to the SAP system is restricted
28 Access Control (e.g., restricting access outside designated hours (e.g., non-business hours)
during certain hours). for certain roles.
Emergency access should be granted as per
Test the Functionality of Emergency Access
29 predefined policies, and all actions performed with
(Firefighter) Role.
this role should be logged for auditing purposes.
Verify that User Accounts Are Locked after After the pre-configured number of failed login
30 a Defined Number of Failed Login attempts, the user account should be locked, and an
Attempts. administrator should be notified.
Validate the Secure Transmission of All sensitive data should be encrypted during
31 Sensitive Information via SAP transmission using secure communication protocols
Communication Channels (e.g., RFC, HTTP). (e.g., SSL/TLS).
Ensure that users can only access specific data
Test the Configuration of Authorization
32 objects (e.g., materials, customers) based on their
Groups for Object-Level Access Control.
authorization group.
Validate that Periodic Role and Access reviews should be performed at regular
33 Authorization Reviews Are Conducted for intervals to ensure that users retain only the
All Users. necessary roles and authorizations.
Test Role-based Access for Third-Party Ensure that third-party systems can only access the
34 Systems Integrated with SAP (e.g., external necessary SAP data and functionalities, with limited
systems accessing SAP data). permissions.
Verify that any changes made to user roles and
Test Access and Permission Changes via
35 permissions using mass maintenance tools are
Mass User Maintenance (SU10).
correctly applied and logged.
Verify that the SAP User Interface (UI) does Ensure that users are only presented with the
36 not Display Unnecessary Options Based on relevant menus and options based on their roles and
User Role. permissions.
Test that Sensitive Data is Masked in SAP Ensure that reports or data displayed in SAP mask
37 Reports (e.g., salary information, personal sensitive information based on user permissions
data). (e.g., salary details).
Validate that System Notifications (e.g., Users should receive appropriate notifications
38 password change reminders, role changes) regarding security events such as password
are Received by Users. expiration, access changes, etc.

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Test
Test Case Description Expected Outcome
Case
Test that Access to SAP Fiori Applications is Ensure that users have role-based access to SAP Fiori
39 Properly Controlled Based on Role and apps and cannot access apps that are not authorized
User. for their role.
Verify that Access to SAP BW/BI Reports is Only authorized users should be able to view and
40 Restricted Based on User Role and access business intelligence (BI) reports, depending
Authorizations. on their permissions.
Ensure that custom programs and transactions are
Test that User Access to Custom SAP
41 accessible only to users with the appropriate
Programs is Properly Restricted.
authorizations.
Validate that System Access During SAP During system maintenance, only authorized system
42 System Upgrades or Patches is Restricted administrators should be able to access and modify
to Authorized Administrators. the SAP system.
Verify that User Profiles are Correctly When roles are updated (e.g., promotion, transfer),
43 Updated When Roles or Permissions the system should automatically adjust the user’s
Change. profile and permissions.
Test that Users Are Able to Request
Ensure that temporary access requests are reviewed
Temporary Access (e.g., for special projects
44 and granted based on the necessity of the task, and
or emergency access) and that it is
the request is logged.
Approved by the Appropriate Authority.
Test that User Access Can Be Reversed in When a user’s role is revoked or changed, their
45
Case of Role Revocation or Transfer. access should be reversed or modified immediately.
Verify that Sensitive Configuration Changes Ensure that any configuration changes made by
46 Are Logged and Audited (e.g., changes to administrators are logged, auditable, and reviewed
SAP Basis settings). periodically.
Test that Access to SAP Cloud Services
(e.g., SAP S/4HANA Cloud, SAP Access to cloud-based SAP services should follow
47 SuccessFactors) is Secured with strict authentication and authorization policies,
Appropriate Authentication and ensuring secure access.
Authorization Policies.
Verify that Default System User Accounts Ensure that default accounts (e.g., SAP_ALL) are
48 (e.g., SAP_ALL) Are Disabled or Properly either disabled or securely configured, as these are
Secured. often targeted by attackers.
Verify that System Access for Users with Ensure that users with expired passwords cannot
49 Expired Passwords is Blocked Until access the SAP system until they reset their
Updated. credentials.

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 24. BACKUP AND RECOVERY TEST REPORT
Test Objectives:

• To verify that the SAP backup process functions correctly.

• To ensure that the recovery procedures can restore SAP systems to a consistent and operational state.
• To validate the efficiency and effectiveness of disaster recovery procedures.
• To check the integrity of backup data and logs.

Test
Test Case Description Test Steps Expected Outcome
Case
1. Initiate a full backup of the SAP The full backup should complete
system using SAP's standard backup successfully without errors, and all
Verify the full backup
01 tool (e.g., BRTools). system data (including database,
process of SAP System.
2. Monitor the backup process logs, and configurations) should be
completion. backed up.
1. Initiate an incremental backup after The incremental backup should
Verify incremental backup a full backup. capture only the modified data,
02
process of SAP System. 2. Verify that only the changes since and the backup should be smaller
the last full backup are included. than the full backup.
1. After performing the full and
The backup logs should show no
Verify the backup logs for incremental backups, check the SAP
03 errors or warnings, and all backup
errors. backup logs.
processes should be listed.
2. Review logs for errors or warnings.
1. Initiate recovery from the full
The system should recover
Test the recovery process backup.
04 successfully from the full backup
from full backup. 2. Verify the restored SAP system is
without data loss or inconsistency.
operational and consistent.
1. Initiate recovery from the The system should restore to the
Test the recovery process
incremental backup after a full backup correct state, applying all
05 from an incremental
has been applied. incremental changes after the full
backup.
2. Verify the restored system. backup.
1. After recovery, run database The database should pass all
Validate SAP database
06 consistency checks (e.g., DBCC checks). consistency checks without errors
consistency after recovery.
2. Verify the database integrity. or corruption.
Test the restoration of SAP 1. Recover application logs from All relevant SAP logs should be
07 logs (e.g., system logs, backup. restored, with no missing or
application logs). 2. Verify log availability and integrity. corrupted data.
1. Recover the SAP transport directory
The transport directory should
Validate SAP transport from the backup.
08 restore successfully, and transport
directory restoration. 2. Verify that all transport requests and
requests should be accessible.
data are available.

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Test
Test Case Description Test Steps Expected Outcome
Case
1. Restore system configuration All system configuration settings
Test the recovery of SAP settings from backup. should be restored, and SAP
09
system configurations. 2. Verify that the configuration is settings should match the original
correctly restored. configuration.
1. After system recovery, perform load The system should perform
Verify system
and performance tests. similarly to the baseline, with no
10 performance after
2. Compare the performance against significant degradation in
recovery.
baseline benchmarks. performance.
Test SAP Recovery Point 1. Measure the time taken to recover The recovery time should meet
Objective (RPO) and from the backup. the defined RTO, and data loss
11
Recovery Time Objective 2. Compare recovery time against should meet the RPO
(RTO). agreed RTO and data loss against RPO. requirement.
The system should be fully
1. Simulate a disaster scenario by
Test the recovery of SAP restored from a remote backup
disconnecting the primary server.
12 from backup in a remote without issues or downtime
2. Recover the SAP system from
disaster recovery scenario. exceeding the defined recovery
remote backup storage.
period.
1. Check that all backup data is
All backup data should be
Verify that backup data is encrypted during the backup process.
13 encrypted, ensuring data
encrypted. 2. Validate the encryption during
confidentiality and security.
restore.
1. Review the automated backup Backups should occur
Validate that backup
schedule in SAP. automatically as scheduled, with
14 schedules are correct and
2. Verify that backups run as scheduled no missed backups or manual
run automatically.
without manual intervention. intervention needed.
1. Recover both central instance and Both central and dialog instances
Test the recovery of SAP
dialog instances from the backup. should be restored successfully,
15 central instance and dialog
2. Ensure that both instances are ensuring full functionality after
instances.
restored properly. recovery.
1. Perform a backup for an SAP HANA SAP HANA database backup
Validate backup for SAP database system. should complete without issues,
16
HANA database. 2. Test recovery from the SAP HANA and recovery should restore all
backup. database objects and data.
1. Backup SAP Fiori applications and SAP Fiori applications and
Verify backup and
configurations. configurations should be backed
17 recovery for SAP Fiori
2. Perform recovery of SAP Fiori apps up and successfully recovered with
applications.
and verify functionality. all settings intact.
1. Perform a full backup of an SAP Full system recovery for SAP
Test full recovery process S/4HANA system. S/4HANA should be completed
18
for SAP S/4HANA system. 2. Test recovery from the backup in the successfully, restoring system and
S/4HANA environment. data integrity.

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Test
Test Case Description Test Steps Expected Outcome
Case
Verify that SAP backup 1. Review the backup retention Backup retention settings should
strategy adheres to strategy configured in SAP. comply with the company’s data
19
company data retention 2. Ensure it adheres to the retention policies, ensuring
policies. organization’s data retention policy. backups are stored as required.
1. Perform a partial recovery of specific Specific SAP modules (e.g., SAP
Test partial recovery for
modules (e.g., SAP MM, SAP SD). MM, SAP SD) should recover
20 individual SAP modules
2. Verify that the modules are restored successfully, ensuring data and
(e.g., SAP MM, SAP SD).
correctly. configurations are intact.

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 25. AUDIT TRAIL VERIFICATION DOCUMENT
Audit Trail Requirements

1. Logging Activities:
o All user activities (e.g., logins, transaction execution, data access, and changes) must be logged in
a system-wide audit trail.
o Audit logs should include details such as the date, time, user ID, transaction, action type (e.g.,
change, creation, deletion), and system response.
2. Integrity of Audit Trail:
o The audit logs must be tamper-proof. Once logs are written, they should not be altered or deleted
unless approved by an authorized administrator.
o All logs should be stored securely with restricted access.
3. Retention Period:
o Audit logs must be retained for a specific period, in compliance with organizational and legal
requirements.
4. Access Control:
o Only authorized personnel (e.g., auditors, security administrators) should be allowed to access the
audit logs.
o A secure and user-friendly interface should be available for querying and reviewing audit logs.
5. Reporting and Alerts:
o Any critical changes (e.g., administrative activities, role assignments, or access to sensitive data)
should trigger alerts for immediate review.
o Regular audit reports should be generated and reviewed periodically by security or compliance
teams.

SAP Audit Trail Test Cases

Test
Test Case Description Expected Outcome
Case
Every login and logout activity must be recorded in
Verify that User Logins and Logoffs are
01 the audit trail, including user ID, login time, and logoff
Logged.
time.
Any modification (e.g., changes in customer or vendor
Test that Changes to Master Data (e.g.,
02 data) should be logged with the user ID, transaction
Customer, Vendor) are Recorded.
code, and data changes.
Changes made to user roles or authorizations
Verify that Changes to Authorization
03 (adding/removing roles) must be logged, including
Profiles and Roles are Logged.
details of the changes and the responsible user.
Changes to SAP system configurations (e.g., transport
Validate that Critical System Configuration
04 requests, client settings) should be logged, including
Changes are Logged.
the change details and responsible user.
Creation, modification, or deletion of users and roles
Test that User and Role Creation or
05 must be recorded in the audit trail, with specific user
Deletion is Logged.
IDs and timestamps.

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Test
Test Case Description Expected Outcome
Case
Verify that Deletion of Sensitive Data (e.g., Any deletion of sensitive data should be logged with
06 financial data, HR data) is Tracked in the sufficient detail about the deleted data, including
Audit Trail. user ID and reason for deletion.
Check that Changes to System Access (e.g., Access changes (granting or revoking system access,
07 access granted/denied, authorization changing user permissions) should be logged,
changes) are Logged. including date, time, and user details.
Attempts to modify or delete audit logs should be
Verify that Audit Logs Cannot Be Altered
08 prevented, and any such attempts should be logged
or Deleted by Users.
as potential security breaches.
Verify that Audit Logs are Stored Securely The audit logs should be stored securely (e.g.,
09 and Are Only Accessible by Authorized encrypted or in a protected location) and only
Personnel. accessible to authorized users.
Any critical changes (e.g., administrative access,
Test that Alerts are Triggered for
10 changes to sensitive data) should trigger an alert for
Unauthorized Access or Critical Changes.
immediate review by security personnel.
Validate that the Audit Log Contains Every user action, such as executing transactions,
11 Details on User Actions (e.g., transaction running reports, or accessing data, should be logged
execution, report generation). with specific details.
Verify that the audit trail meets regulatory
Test that the Audit Trail Meets Compliance
12 compliance standards, including data retention,
Requirements (e.g., GDPR, SOX).
access control, and integrity of logs.
Ensure that audit trail reports can be generated based
Validate that Reports Can Be Generated
13 on specific search criteria (e.g., user, date range,
from the Audit Log.
transaction type).
Audit logs should be retained for the defined period
Check that Audit Logs are Retained for the
14 (e.g., 7 years for financial data), and older logs should
Defined Retention Period.
be archived or deleted as per policy.
The system should allow users to search and filter
Verify that Audit Logs Can Be Queried
15 audit logs for specific events, such as changes to roles
Efficiently for Specific Events.
or sensitive data access.
Verify that Changes to System Parameters Changes to system parameters, such as client settings
16 (e.g., client settings, system time) Are or system time, should be logged with the user ID,
Logged. timestamp, and change details.
Validate that Changes to Data Ownership Any transfer of data ownership should be recorded in
17 (e.g., transfer of data ownership from one the audit trail, including details of the data, users
user to another) Are Logged. involved, and reasons for the change.
Every login attempt, including both successful and
Test that All Successful and Unsuccessful
18 unsuccessful ones, should be recorded with details of
Login Attempts Are Logged.
the user, timestamp, and login result.

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Test
Test Case Description Expected Outcome
Case
Changes made to document or workflow approval
Verify that Changes to Document and chains (e.g., adding/removing approvers) should be
19
Workflow Approval Chains Are Logged. logged, with full details of the changes and users
involved.
Any modifications or deletions to sensitive
Validate that Changes to Sensitive
documents (e.g., financial documents) should be
20 Document Types (e.g., financial
logged, including document type, user ID, and
documents, contracts) Are Tracked.
timestamp.
Verify that Changes to Security Settings Changes to security settings, including password
21 (e.g., password policies, encryption policies or encryption settings, should be logged with
settings) Are Logged. detailed information on the modification.
Modifications to SAP Basis settings (e.g.,
Test that Changes to SAP Basis Settings
configuration of transport routes, changes to system
22 (e.g., transport requests, system
logs) should be logged with user details and action
configuration) Are Recorded.
taken.
Any critical configuration changes related to
Validate that Changes to Critical
applications, such as SAP Fiori or SAP HANA, should
23 Application Settings (e.g., SAP Fiori or SAP
be logged, including the user performing the action
HANA settings) Are Logged.
and the specifics of the change.
Test that Unauthorized Attempt to Access Any unauthorized attempt to access restricted data,
24 Restricted Data (e.g., access to confidential such as HR or financial data, should be logged with
HR or financial data) is Logged. full details of the user and attempted action.
Any execution of custom scripts or programs,
Verify that Custom Script or Program
25 especially those affecting data or system behavior,
Execution is Logged.
should be logged with the script details and user ID.
Validate that Changes to System Any changes to system monitoring or alerting settings
26 Monitoring or Alerting Settings (e.g., SAP should be logged, including details of the setting
Solution Manager) are Logged. changes and responsible user.
Test that Sensitive User Data (e.g., social Access to sensitive user data should be logged,
27 security numbers, financial details) Access including the user performing the access and the data
is Logged with User and Timestamp. elements accessed.
Verify that Changes in Data Storage
Any changes in data storage locations (e.g., moving
Locations (e.g., moving sensitive data from
28 data between servers or storage types) should be
one storage medium to another) Are
logged with detailed information on the action.
Logged.
Validate that All Administrative Actions All administrative actions, including user creation and
29 (e.g., user creation, system setup, system configuration, should be logged with user
transport management) Are Recorded. details, actions performed, and timestamps.

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Test
Test Case Description Expected Outcome
Case
Verify that Temporary User Access (e.g., Any temporary user access (e.g., emergency access)
30 firecall or emergency access) is Logged and should be logged with details of the user, duration,
Time-limited. and specific tasks allowed.
Test that Roles and Permissions Any changes to role assignments, including adding or
31 Assignment Changes are Logged, Including removing roles or permissions, should be logged, with
Inherited Roles. details about the user, role, and type of change.
Changes to the organizational structure, such as
Verify that Changes to Organizational
reassigning users to different units or departments,
32 Structure (e.g., unit, department
should be logged with user details and change
assignments) are Logged.
timestamps.
Validate that Changes to User Passwords Any change to a user’s password (reset or
33 (e.g., password reset, password change) modification) should be logged, with details of the
are Logged with Timestamp and User ID. action, timestamp, and responsible user.
Test that Access to SAP Audit Log Any access or modification of audit log data should be
34 Management (e.g., viewing, archiving, or logged, including user details and the nature of the
deleting logs) is Logged. action.
Verify that Data Access to Reports with Access to reports containing PII data should be
35 Personal Identifiable Information (PII) is logged, with proper user access controls and
Logged and Segregated. segregation based on user role.
Any changes made to documents or metadata in the
Verify that Changes to SAP Document
SAP DMS (e.g., document creation, modification,
36 Management System (DMS) Documents or
deletion) should be logged, including user ID,
Metadata Are Logged.
timestamp, and document details.
User lockout events triggered by multiple failed login
Test that User Lockout Events (e.g., too
37 attempts should be logged, including the user ID,
many failed login attempts) are Logged.
timestamp, and number of failed attempts.
Validate that Audit Logs are Accessible Ensure that audit logs are only accessible to
38 Based on User Roles (i.e., only authorized authorized users (e.g., administrators, auditors), with
users can access logs). role-based access control enforced.
Any system patches or upgrades performed should be
Test that Logs for System Patches or
39 logged with details of the changes, user, and
Upgrades are Properly Recorded.
timestamp.
Ensure that the SAP audit logs are properly integrated
Verify that SAP Audit Log is Synced with
40 and synced with external centralized logging systems
Centralized Logging Systems (e.g., SIEM).
like SIEM for analysis and monitoring.

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 26. TRACEABILITY MATRIX
Introduction

SAP Traceability Matrix is a crucial tool used during the SAP implementation and validation process to ensure that
all business requirements are properly addressed and met by the SAP system configuration and its associated
processes. The traceability matrix maps the functional and non-functional requirements to their corresponding
SAP configurations, test cases, and deliverables. It helps establish a clear and transparent link between the
business needs, SAP functionality, and system testing, providing comprehensive tracking for compliance and
validation purposes.

This document is particularly valuable during SAP system implementations, upgrades, or migrations to ensure
that every requirement has been tested and validated. The traceability matrix also serves as an audit trail to
demonstrate compliance, especially in regulated industries such as finance, healthcare, and manufacturing.

Key Components of the SAP Traceability Matrix

1. Business Requirements: This column lists all the functional and non-functional requirements that
the business has outlined. These could include anything from system performance requirements
to specific transactional functions (e.g., “The system should allow for automatic posting of
invoices in SAP FI”).
2. SAP Configuration: This column maps the business requirements to specific SAP configuration
settings or modules that fulfill the requirements. For example, for an invoice posting requirement
in SAP FI, the configuration details for the relevant posting rules and settings would be
mentioned here.
3. Test Cases: The matrix also links the business requirements to the corresponding test cases.
These test cases ensure that the system has been configured to meet the business requirement.
4. Status of Testing: This section tracks the testing status for each requirement. The status could be
Not Tested, In Progress, Passed, or Failed.
5. Comments: This section allows for additional notes, including deviations from expected behavior,
issues encountered, or special considerations during testing.
6. Business Process: In many cases, requirements are tied to specific business processes. This
column outlines the business processes impacted by each requirement (e.g., Procure to Pay,
Order to Cash, etc.).
7. Functional Owner: This column identifies the person or team responsible for ensuring the
requirement is properly implemented in the SAP system.

Examples of the SAP Traceability Matrix

SAP Financial Accounting (FI)
Business Test Business Functional
SN SAP Configuration Test Case Comments
Requirement Status Process Owner
System should Configure
Test creating Auto-posting
automatically automatic posting
vendor invoice works Accounts SAP FI
01 post financial in SAP FI: posting Passed
and verify auto- correctly for Payable Team
transactions for keys, document
posting to GL. all scenarios.
vendor invoices. types, tax settings.

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 Business Test Business Functional
SN SAP Configuration Test Case Comments
Requirement Status Process Owner
The system Test multi-
Set up currency
should allow for currency Awaiting
configuration,
multi-currency transaction and In updates in Financial SAP FI
02 exchange rate
transactions in verify exchange Progress exchange Management Team
types, and financial
the financial rate rate settings.
settings in SAP FI.
module. calculation.
System should Configure financial Run monthly Pending
generate statements financial integration
Not Financial SAP FI/CO
03 monthly (balance sheet, statement with
Tested Reporting Team
financial reports P&L), and reporting reports and reporting
for compliance. tools in FI/CO. verify accuracy. tools.
Test the
Configure automatic
System should Cash receipts
automatic cash posting of
allow automatic processed Accounts SAP FI
04 receipt processing, customer Passed
posting of cash and posted Receivable Team
GL accounts, payments
receipts. correctly.
payment methods. through various
methods.

SAP Quality Management (QM)

Business Test Business Functional
SN SAP Configuration Test Case Comments
Requirement Status Process Owner
System should Configure Test the
perform inspection lot creation of Inspection lots
quality creation based on inspection generated and Quality SAP QM
01 Passed
inspections material receipt, lots for processed Control Team
upon goods goods receipt (GR) incoming successfully.
receipt. posting. materials.
The system Test
Configure quality
should enable certificate
certificates, Certification
the creation of creation after In Quality SAP QM
02 material batch process setup is
quality successful Progress Assurance Team
management, and pending.
certificates for quality
inspection results.
materials. inspection.
System should Set up quality
Test defect
support quality notification types, Notifications
notifications Not Quality SAP QM
03 notifications processing codes, need validation
for rejected Tested Assurance Team
for defect and workflow in system.
materials.
reporting. notifications.

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SAP Sales and Distribution (SD)
Business SAP Test Business Functional
SN Test Case Comments
Requirement Configuration Status Process Owner
Test the
Configure sales Pricing is
creation of
System should order type, applied
sales orders
allow for sales pricing correctly Order SAP SD
01 with Passed
order creation and procedure, and based on Management Team
automatic
automatic pricing. customer-specific customer
pricing
pricing. type.
applied.
Configure sales
Test tracking Orders are
System should order tracking,
of sales successfully
allow tracking of delivery Sales & SAP SD
02 orders from Passed tracked from
customer orders scheduling, and Distribution Team
creation to order creation
and shipments. shipment
shipment. to delivery.
management.
Test
Configure
The system should automatic
automatic invoice Pending
generate invoices invoice
generation, billing Not testing of Billing and SAP SD
03 automatically generation
document types, Tested billing Invoicing Team
based on sales upon sales
and output integration.
orders. order
settings.
fulfillment.

SAP Material Management (MM)

Business SAP Test Business Functional
SN Test Case Comments
Requirement Configuration Status Process Owner
System should
Test MRP run
automatically Configure MRP Purchase orders
and check for
create purchase settings, material are created
automatic SAP MM
01 orders when master data, and Passed automatically Procurement
purchase Team
stock levels fall reorder point based on stock
order
below reorder calculation. levels.
generation.
point.
Material
System should Configure goods Test goods
valuation
allow for goods receipt posting, receipt and
matches the Inventory SAP MM
02 receipt and material valuation verify material Passed
expected Management Team
material methods (e.g., valuation in
valuation
valuation. FIFO, LIFO). the system.
methods.
The system Set up vendor Test the Testing pending
Not Accounts SAP MM
03 should enable invoice invoice vendor invoice
Tested Payable Team
invoice verification verification receipt.

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 Business SAP Test Business Functional
SN Test Case Comments
Requirement Configuration Status Process Owner
verification for settings, and 3- process for a
vendor invoices. way match purchase
between PO, GR, order.
and invoice.

SAP Production Planning (PP)

Business Test Business Functional
SN SAP Configuration Test Case Comments
Requirement Status Process Owner
System should Configure MRP
Run MRP and
automatically settings, work Production
generate
generate centers, and orders SAP PP
01 production Passed Manufacturing
production production created as Team
orders based
orders based on scheduling expected.
on demand.
demand. parameters.
Configure work Test capacity
System should
center capacities, planning and Pending
allow for
scheduling verify load Not capacity Production SAP PP
02 capacity
parameters, and against work Tested planning Scheduling Team
planning and
overload center setup.
management.
management. capacity.
Test product
System should Configure cost Product
cost
enable product planning, cost costing
calculation In Cost SAP PP
03 costing and centers, and settings
during Progress Management Team
material cost standard cost pending
production
analysis. calculations. review.
order creation.

SAP Human Capital Management (HCM)

Business Test Business Functional
SN SAP Configuration Test Case Comments
Requirement Status Process Owner
Test payroll run
System should Payroll runs
Configure payroll and verify
support employee successfully
schema, benefits benefits Payroll & SAP HCM
01 payroll processing Passed and correctly
planning, and tax processing for Benefits Team
and benefits calculates
calculations. multiple
calculation. benefits.
employees.
System should Configure time Time recording
Test employee
handle employee recording, work matches Time SAP HCM
02 time tracking Passed
time schedules, and employee work Management Team
and attendance
management and attendance rules. schedules.
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 Business Test Business Functional
SN SAP Configuration Test Case Comments
Requirement Status Process Owner
attendance for different
tracking. shifts.
Configure
System should
recruitment Test recruitment
manage
processes, workflow and Recruitment
recruitment and Not Talent SAP HCM
03 employee employee workflow setup
employee Tested Management Team
performance performance is pending.
performance
appraisal evaluation.
evaluation.
templates.

SAP Supply Chain Management (SCM)

Business Test Business Functional
SN SAP Configuration Test Case Comments
Requirement Status Process Owner

System should Configure demand Run demand

forecast demand planning models, forecasting and Waiting on Supply
In SAP SCM
01 and optimize forecast settings, supply forecast model Chain
Progress Team
supply chain and optimization optimization fine-tuning. Planning
management. algorithms. models.

Configure logistics Test the

System should
execution, transportation Setup of
manage
shipment management Not transportation Logistics & SAP SCM
02 transportation
planning, and system for Tested management in Distribution Team
and logistics
transportation shipment progress.
planning.
management. planning.

SAP Customer Relationship Management (CRM)

Business Test Business Functional
SN SAP Configuration Test Case Comments
Requirement Status Process Owner
System should Configure Test logging
Interaction
track customer interaction history, customer Sales &
history and SAP CRM
01 interactions and opportunity interactions and Passed Customer
opportunity Team
sales management, and tracking sales Service
tracking works.
opportunities. sales lead tracking. opportunities.
Configure
System should Test customer
customer
allow customer segmentation and Pending
segmentation and Not Marketing SAP CRM
02 segmentation and targeted configuration of
campaign Tested & Sales Team
targeted campaign campaign tools.
management
marketing. execution.
tools.
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 27. MAINTENANCE PLAN
The SAP System Maintenance Plan is a proactive strategy designed to ensure the SAP environment
operates without disruptions, ensuring system performance, security, and reliability. It typically includes
regular checks, updates, backups, and optimizations across different SAP components such as SAP ECC,
SAP S/4HANA, SAP Fiori, and other supporting systems.

Key Components of an SAP System Maintenance Plan

1. System Monitoring
o Ensures the SAP system runs smoothly by monitoring various parameters, such as system
performance, database health, memory usage, and logs.
2. Patch Management
o Ensures the SAP system is updated with the latest patches and fixes to minimize vulnerabilities
and improve functionality.
3. Database Maintenance
o Involves regular tasks like database optimization, backup, reorganization, and integrity checks.
4. Performance Tuning
o Ensures the SAP system is optimized for speed and efficiency, including tuning the database,
application server, and network configurations.
5. Security Management
o Encompasses the management of user access, roles, profiles, and security patches to protect the
SAP environment from security threats.
6. Backup and Recovery
o Ensures that regular backups are taken and that recovery processes are tested in case of a system
failure.
7. User and Authorization Management
o Ensures the integrity of user roles, profiles, and authorizations to ensure compliance with
organizational policies.
8. System Documentation
o Maintaining up-to-date documentation for system configurations, changes, and procedures.

SAP System Maintenance Plan - Tasks and Frequency

Maintenance
Frequency Responsible Team Details
Activity
Monitor critical SAP instances, application
System Monitoring
Daily/Weekly Basis/Admin Team servers, background jobs, performance metrics
and Health Check
(CPU, Memory, Disk Usage), and database health.
Apply SAP Kernel updates, SAP Support Package
Patch and Kernel Quarterly/As
Basis/Technical Team Stack (SPS), and any relevant hotfixes or patches
Updates Released
to ensure system stability and security.
Ensure regular backups of the SAP
Database Backup
HANA/Oracle/DB2 database. Verify backup
and Restore Daily/Weekly Basis/Database Team
completion and test restore procedures to ensure
Testing
disaster recovery readiness.

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 Maintenance
Frequency Responsible Team Details
Activity
Review system performance metrics (e.g.,
System
response time, transaction throughput) and
Performance Monthly Basis/Technical Team
adjust configuration settings (e.g., memory
Tuning
allocation, buffer sizes).
Ensure that SAP Fiori applications and user
SAP Fiori and User
Monthly Fiori/Admin Team interfaces are performing well. Address UI/UX
Interface Checks
issues and verify end-user experience.
Apply security patches and verify system security.
Security Patches Monthly/As
Security/Admin Team Conduct security audits and ensure compliance
and Audits Released
with organizational security policies.
User and Review user roles and authorizations to ensure
Security/Authorization
Authorization Quarterly that users have appropriate access levels and to
Team
Review avoid segregation of duties (SoD) violations.
Disk Space Review disk space utilization on application
Management and Weekly/Monthly Basis/Admin Team servers and databases, delete old log files, and
Cleanup archive obsolete data.
Transport Monitor and manage transport routes and
Management request approvals for changes to system
As Needed Basis/Transport Team
(System configurations. Ensure the correct movement of
Configuration) objects between systems.
Archive old and irrelevant data from the SAP
Data Archiving and Archiving/Data system to improve system performance and
Quarterly
Purging Management Team reduce database bloat. Ensure compliance with
data retention policies.
Ensure that all critical jobs (background jobs,
Job Scheduling and
Weekly Basis/Admin Team batch jobs) are scheduled correctly and running
Monitoring
without errors. Investigate failed or pending jobs.
Perform stress tests and load simulations to
System Load and Performance/Testing ensure the system can handle peak loads and to
Semi-Annually
Stress Testing Team prevent performance degradation during high-
demand periods.
SAP GUI and Verify SAP GUI performance and the availability
Application Server Monthly Basis/Admin Team of application servers. Ensure users can log in
Checks without delays or issues.
Interface Monitor external system interfaces, including EDI,
Monitoring (EDI, Weekly Integration Team PI/PO, and third-party integrations, to ensure
PI/PO, etc.) data exchange is smooth and without disruptions.
Log File Review and analyze system logs (e.g., Dev, Work,
Monitoring and Daily Basis/Admin Team and System logs) for errors, performance issues,
Analysis or system alerts.

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Detailed Tasks and Procedures
1. System Monitoring:
o Log Monitoring: Check system logs regularly for any unusual entries or errors (e.g., dev_w0,
syslog, work logs).
o Health Check: Perform SAP Early Watch Alert (EWA) or SAP Solution Manager system checks to
identify any critical issues.
2. Patch and Kernel Updates:
o Install Support Package Stack (SPS) and Kernel Upgrades based on SAP's recommendations.
o Apply SAP Security Patches and monitor for any potential vulnerabilities or patches released after
the regular patch cycle.
3. Database Backup and Restore Testing:
o Verify that the SAP HANA, Oracle, or DB2 backups are running successfully using tools like HANA
Studio or Oracle RMAN.
o Periodically test database restores in a sandbox environment to ensure recovery is possible in the
event of a failure.
4. System Performance Tuning:
o Review performance counters for CPU utilization, memory usage, buffer hits, database wait
times, etc.
o Adjust SAP profile parameters, database parameters, or Java heap memory settings to optimize
performance.
5. Security Patches and Audits:
o Regularly monitor SAP Security Notices and apply patches as needed.
o Run SAP Security Audit Logs to identify any unauthorized activities or non-compliance.
6. User and Authorization Review:
o Periodically review user roles and profiles using SUIM, PFCG, and SU01.
o Review Segregation of Duties (SoD) violations and ensure compliance with corporate policies.
7. Disk Space Management:
o Ensure that application servers and database systems have adequate disk space, with minimal
fragmentation.
o Archive or delete outdated log files, backup files, and other unnecessary data that are no longer
needed.
8. Job Scheduling and Monitoring:
o Ensure all critical background jobs are running as scheduled. If any job fails, investigate the issue
immediately.
o Use SM37 to monitor job logs and identify any failures, and adjust the job schedule as needed.
9. Transport Management:
o Ensure that the Transport Directory is properly set up and that transport requests are being
moved between systems (DEV, QA, PROD).
o Handle transport approval workflows to ensure changes are properly tested before deployment.
10. Data Archiving:
o Regularly archive old transactional data, logs, and documents to improve system performance.
Use SARA to configure archiving objects and manage storage.

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28. TYPES OF SAP SOPS
1. SAP System Administration SOPs:
o User account creation and management
o Role-based access control (RBAC) configuration
o System backup and recovery procedures
o Monitoring and performance optimization tasks
o Troubleshooting procedures for common SAP system errors
2. End-User SAP SOPs:
o How to create and process sales orders (SAP SD)
o How to process invoices (SAP FI)
o How to create and manage purchase orders (SAP MM)
o How to manage production orders (SAP PP)
o How to execute quality inspections (SAP QM)
3. Change Management SOPs:
o Guidelines for applying system updates and patches
o Testing new configurations and customizations
o Documenting changes to SAP configurations
o End-user testing and validation of new functionalities
4. Compliance and Security SOPs:
o Access control policies for sensitive data
o Auditing and logging procedures
o Compliance with local and international data privacy laws (e.g., GDPR)
o Reporting security incidents and breaches
5. Data Management SOPs:
o Data input and validation processes
o Data migration steps for new implementations
o Master data management procedures (e.g., customer, vendor, and material master data)
o Data archiving and deletion procedures

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 29. CERTIFICATES OF AUTHENTICITY FOR SOFTWARE LICENSES
The SAP Certificate of Authenticity (CoA) typically contains the following details:

1. SAP Customer Information:

o Customer Name: The name of the organization purchasing the software.
o Customer ID: Unique SAP customer identifier.
o Customer Address: Registered address of the organization.
2. Software License Details:
o Product Name: The name of the SAP software being licensed (e.g., SAP S/4HANA, SAP
Business One, SAP BW).
o License Type: Type of license granted (e.g., named user, device-based, or package-based).
o License Quantity: Number of licenses purchased or the scale of the license.
o License Version: The version of the SAP product being licensed.
o License Validity Period: The start and end dates for the validity of the software license.
3. License Activation Information:
o License Key: A unique key that is used to activate the SAP software.
o Activation Procedure: Instructions on how to activate the software using the provided
key.
o System ID (SID): Unique identifier for the SAP system for which the software license is
issued.
4. Contractual Terms:
o License Agreement: Reference to the licensing agreement or contract signed between the
customer and SAP.
o Support and Maintenance Terms: Information on whether the license includes SAP
support and maintenance services (e.g., SAP Enterprise Support, SAP Standard Support).
o Usage Restrictions: Details on any limitations or conditions placed on the use of the
licensed software (e.g., geographical restrictions, use cases).
5. Verification and SAP Logo:
o SAP Logo: The official SAP logo appears on the certificate to signify its authenticity.
o Signature: A representative from SAP (or authorized SAP distributor) signs the certificate.
o Certificate Number: A unique number assigned to the certificate for tracking purposes.

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 30. GO-LIVE CHECKLIST
The SAP Go-Live process is one of the most critical phases of any SAP implementation project. It involves
transitioning from the testing phase to the actual use of the SAP system by the end-users. A successful
Go-Live ensures that the system operates efficiently and without disruptions. Below is a comprehensive
SAP Go-Live Checklist that includes all necessary steps to ensure a smooth transition.

SAP System Preparation

Task Description Responsible Status
Ensure the SAP system is installed in the production
Complete System
environment. Ensure all SAP components (ECC, Fiori, etc.) are Basis/Admin
Installation
installed and functional.
Verify all system configuration settings, including client settings,
System Configuration Basis/Admin
transport management, and security.
Check SAP Kernel & Ensure the latest SAP kernel and necessary support packages
Basis/Technical
Support Packages are installed. Apply critical patches.
System Integration Complete all integration tests to ensure that SAP modules (e.g.,
Project Team
Testing (SIT) MM, SD, FI) interact correctly.
Perform a full backup of the system before Go-Live to ensure
Backup of the System Basis/Admin
disaster recovery capability.

Data Migration
Task Description Responsible Status
Ensure that all migrated data is accurate, complete, and cleansed Data Migration
Data Cleansing
to prevent errors. Team
Data Migration Test the migration process in a sandbox environment. Ensure all Data Migration
Testing data is correctly mapped and transferred. Team
Perform the final data load into the production system. Ensure Data Migration
Final Data Load
that there are no issues during the process. Team
Data Reconcile data between legacy and SAP systems to ensure Data Migration
Reconciliation accuracy of migrated data. Team

System Configuration & Customization

Task Description Responsible Status
Ensure all custom developments (reports, forms, Development
Confirm Customizations
enhancements) are correctly implemented and tested. Team

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 Task Description Responsible Status
Verify that business processes, workflows, and transaction
Check Business Process Functional
types are properly configured for each module (FI, MM, SD,
Configuration Team
etc.).
Test Transport Ensure that transport routes and transport management are
Basis/Admin
Management working without issues.

User Training & Access Management

Task Description Responsible Status
End-User Complete training for all end-users based on their roles in the system.
Training Team
Training Ensure they are comfortable with the new system.
User Role & Verify that user roles, authorizations, and profiles are correctly
Security Team
Access Review assigned and meet the segregation of duties (SoD) requirements.
Ensure that users can log in successfully to the production system and
Test User Logins Security/Admin
access their required modules.

Testing and Validation

Task Description Responsible Status
Perform end-to-end testing of all business processes and
End-to-End Testing Testing Team
transactions to ensure that everything works as expected.
UAT (User Conduct UAT sessions to validate that the business processes meet Business
Acceptance Testing) the needs of end users. Users
Perform stress and performance testing to ensure the system can Technical
Stress Testing
handle the expected load. Team

System Validation and Final Review

Task Description Responsible Status
Performance Ensure the system is optimized for performance, including tuning of
Technical Team
Tuning database, application server, etc.
Ensure all security configurations are in place, including user access
Security Review Security Team
controls, data encryption, and audit trails.
Validate all external system interfaces (e.g., EDI, SAP PI/PO) and Integration
Check Interfaces
ensure smooth data exchange. Team
Verify Custom Confirm that all custom reports and forms are working correctly Development
Reports and meet business requirements. Team

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Go-Live Readiness Checklist
Task Description Responsible Status
Confirm System Ensure system stability and no critical errors before Go-Live. Run Technical
Stability diagnostics and stress tests. Team
Backup the Production Take a final backup of the production system before Go-Live to
Basis/Admin
System avoid data loss.
Go-Live Support Team Ensure that the Go-Live support team is in place, with clear
Project Team
Readiness escalation paths for system issues.
Post-Go-Live Set up monitoring tools (SAP Solution Manager, etc.) to monitor Technical
Monitoring Setup the system after Go-Live for any issues. Team

Go-Live and Post-Go-Live Support

Task Description Responsible Status
Go-Live Notify all stakeholders that Go-Live has occurred, including the Project
Communication timing and any changes in processes. Manager
Monitor Go-Live Actively monitor the SAP system for any performance issues or Technical
Progress errors during the initial Go-Live period. Team
Provide intensive support during the first few days after Go-Live. Support
Post-Go-Live Support
Address any critical issues quickly. Team
Document Go-Live Document any issues encountered during Go-Live for future Project
Issues reference and to improve the process. Manager
Evaluate the Go-Live process, and provide feedback on what went Project
Go-Live Evaluation
well and what could be improved. Team

Post-Go-Live Activities
Task Description Responsible Status
End-User Feedback Collect feedback from end-users on system usability and Project
Collection functionality. Manager
Continuous Identify opportunities for system optimization or process
Project Team
Improvement improvement based on feedback and system performance.
Final Project Review Complete final project review, address any remaining issues, and Project
and Closure close the project. Manager

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