1. Prepare a SRS Document in Hotel Management System with the IEEE recommended Standards.

Project Name: Hotel Management System

Date: [15-10-2024]

1. Introduction

1.1 Purpose

This document outlines the software requirements for the Hotel Management System. It serves as a
contract between the development team and stakeholders, ensuring a common understanding of
the project's scope and functionality.

1.2 Scope

• Included:

o Guest management (reservations, check-in/check-out, billing)

o Room management (availability, pricing, maintenance)

o Inventory management (amenities, food & beverage)

o Front desk operations (customer service, payments)

o Reporting and analytics (occupancy rates, revenue, guest feedback)

o User management (roles and permissions)

• Excluded:

o Integration with external point-of-sale systems (unless explicitly stated)

o Development of a mobile app for guests (unless explicitly stated)

o Integration with social media platforms (unless explicitly stated)

o Hardware procurement and installation

1.3 Definitions, Acronyms, and Abbreviations

• GUI: Graphical User Interface

• POS: Point of Sale

• PMS: Property Management System

• API: Application Programming Interface

• GDPR: General Data Protection Regulation

1.4 References

• [List any documents, standards, or other materials referenced in this document.]

o IEEE Std 830-1998, "IEEE Recommended Practice for Software Requirements

Specifications"

o [List other relevant documents, e.g., Project Charter, Use Case Documents]
2. Overall Description

2.1 Product Perspective

The Hotel Management System is a web-based application designed to streamline all core operations
of a hotel. It integrates various functionalities to enhance efficiency, improve customer service, and
increase revenue. The system will interact with various internal and external systems, such as: *
Internal: * Room inventory database * Employee database * Accounting system * External: *
Payment gateways (e.g., credit card processors) * Communication channels (e.g., email, SMS)

2.2 Product Functions

• Guest Management:

o Online reservations

o Guest registration and check-in

o Guest check-out and billing

o Guest profile management

• Room Management:

o Room availability tracking

o Room pricing and rate management

o Room assignments and upgrades

o Housekeeping and maintenance management

• Inventory Management:

o Management of amenities (e.g., toiletries, linens)

o Food and beverage inventory tracking

• Front Desk Operations:

o Customer service inquiries

o Payment processing

o Handling guest requests and complaints

• Reporting and Analytics:

o Occupancy reports

o Revenue reports

o Guest feedback analysis

o Key Performance Indicators (KPIs) tracking

2.3 User Characteristics

• Hotel Staff: Receptionists, managers, housekeeping staff, maintenance personnel,

accountants.
 o Technical skills: Basic computer literacy

o Experience: Varying levels of experience with hotel operations

• Guests:

o Technical skills: Basic internet and computer usage

o Experience: Varies from first-time travelers to frequent hotel guests

2.4 Operating Environment

• Hardware:

o Desktop computers, laptops, tablets

• Software:

o Web browsers (Chrome, Firefox, Edge, Safari)

o Operating systems (Windows, macOS, Linux)

o Database system (e.g., MySQL, PostgreSQL)

• Network:

o Stable internet connection with sufficient bandwidth

2.5 Design and Implementation Constraints

• Budget constraints:

o Cost-effective development and maintenance

• Time-to-market constraints:

o Rapid development and deployment to meet business needs

• Integration with existing systems:

o Compatibility with existing hotel software and hardware

• Data security and privacy:

o Compliance with relevant regulations (e.g., GDPR)

• Accessibility:

o Ensure the system is accessible to users with disabilities

3. Specific Requirements

3.1 Functional Requirements

• Guest Management:

o FR1: The system shall allow guests to make online reservations with flexible booking
options (dates, room types, special requests).

o FR2: The system shall enable staff to register guests upon arrival, assign rooms, and
collect necessary information.
 o FR3: The system shall automate the check-out process, including generating invoices
and processing payments.

o FR4: The system shall maintain guest profiles, including contact information,
preferences, and booking history.

• Room Management:

o FR5: The system shall provide real-time room availability information.

o FR6: The system shall allow staff to define room types, prices, and amenities.

o FR7: The system shall facilitate room assignments based on guest preferences and
availability.

o FR8: The system shall track room maintenance requests and schedules.

• Inventory Management:

o FR9: The system shall track the inventory of amenities (e.g., toiletries, linens).

o FR10: The system shall manage food and beverage inventory for in-room dining and
other services.

• Front Desk Operations:

o FR11: The system shall enable staff to handle guest inquiries and requests efficiently.

o FR12: The system shall support various payment methods (e.g., credit cards, debit
cards, cash).

o FR13: The system shall allow staff to generate receipts and invoices.

• Reporting and Analytics:

o FR14: The system shall generate reports on occupancy rates, revenue, and other key
performance indicators.

o FR15: The system shall provide data analysis tools to identify trends and improve
business decisions.

• User Management:

o FR16: The system shall allow administrators to create and manage user accounts
with different roles and permissions.

3.2 Non-Functional Requirements

• Performance:

o NFR1: The system shall respond to user requests within 2 seconds on average.

o NFR2: The system shall handle peak loads without significant performance
degradation.

• Usability:
 o NFR3: The system shall have a user-friendly interface with clear navigation and
intuitive controls.

o NFR4: The system shall be accessible to users with disabilities.

• Reliability:

o NFR5: The system shall have a high availability with minimal downtime.

o NFR6: The system shall be resilient to hardware and software failures.

• Maintainability:

o NFR7: The system shall be easy to maintain and update.

o NFR8: The system shall be well-documented for easy maintenance and

troubleshooting.

• Security:

o NFR9: The system shall protect sensitive guest data (e.g., credit card information)
using encryption and secure protocols.

o NFR10: The system shall implement strong access control mechanisms to prevent
unauthorized access.

o NFR11: The system shall comply with relevant data privacy regulations (e.g., GDPR).
2. Make a use case diagram of Central Library System and specify the role of each of the actor.

Actors and Their Roles:

1. Librarian:

o Adds new books to the library Catalog

o Manages member accounts

o Processes loans and returns

o Generates reports

o Manages library resources (e.g., journals, DVDs)

o Handles overdue fines and fees

2. Member:

o Searches for books

o Reserves books

o Borrows books

o Renews loans

o Pays fines

o Accesses online resources (e.g., e-books, databases)

 o Participates in library events

3. System Administrator:

o Configures system settings

o Manages user permissions and access levels

o Performs system maintenance

o Backups and restores data

o Manages system security

Use Cases:

• Search for Books: Allows members and librarians to search the library catalog by title,
author, keyword, subject, etc.

• Reserve a Book: Enables members to reserve books that are currently checked out.

• Borrow a Book: Allows members to borrow books from the library.

• Renew a Loan: Enables members to renew their book loans.

• Pay Fines: Allows members to pay any overdue fines or fees.

• Add New Book: Allows librarians to add new books to the library catalog, including metadata
(title, author, ISBN, etc.).

• Manage Member Accounts: Enables librarians to manage member accounts, including

registration, membership renewals, and account updates.

• Process Loans and Returns: Allows librarians to record book loans and returns, and update
inventory accordingly.

• Generate Reports: Enables librarians and administrators to generate reports on library

usage, overdue books, inventory, and other relevant data.

• Configure System Settings: Allows administrators to configure system settings, such as loan
periods, fine amounts, and overdue notices.

• Manage User Permissions: Enables administrators to manage user permissions and access
levels for different user roles (e.g., librarians, members).

• Perform System Maintenance: Allows administrators to perform system maintenance tasks,

such as backups, updates, and troubleshooting.

• Access Online Resources: Enables members to access online resources such as e-books,
databases, and digital archives.

• Participate in Library Events: Enables members to register for and participate in library
events, workshops, and programs.
3. Draw the activity diagram of ATM Machine System.
 4. Identify the Classes, Classify them a week and strong classes and draw the Class Diagram.

Identified Classes:

1. Order:

o Attributes: Date Received, is Prepaid, Number, Price, Dispatch, Close

o Cardinality: 1:n with Order Line, 1:1 with Customer

2. Customer:

o Attributes: Name, Address, Credit Rating

o Cardinality: 1:n with Order

3. Corporate Customer:

o Attributes: Contact Name, Credit Rating, Credit Limit, Remind

o Cardinality: 1:1 with Customer (Subtype)

4. Personal Customer:

o Attributes: Credit Card ID

 o Cardinality: 1:1 with Customer (Subtype)

5. Order Line:

o Attributes: Product, Quantity, Price

o Cardinality: n:1 with Order

Classification:

• Strong Entity:

o Order: This entity exists independently and has its own unique identifier (Number).

o Customer: This entity exists independently and has its own unique identifier
(presumably a Customer ID).

• Weak Entity:

o Order Line: This entity depends on the Order entity for its existence. It cannot exist
without an associated Order.

o Corporate Customer and Personal Customer: These entities are subtypes of the
Customer entity and inherit their existence from it. They do not have their own
unique identifiers.

Explanation:

• Strong Entities: These entities have their own unique identifier and can exist independently.

• Weak Entities: These entities do not have their own unique identifier. They depend on
another entity (the parent entity) for their existence. They often inherit their primary key (or
part of it) from the parent entity.
5. Draw the Collaboration Diagram.
6. state chart diagram of Ecommerce Online Ordering System.
7. Component Diagram for Bank Management System.
8. Deployment Diagram of railway reservation system.