S24 – SECTION 07 - CDEV8090- PROFESSIONAL
DISCIPLINE FOR IT BUSINESS ANALYSTS
P.R.D.
Professor: Mr. Dami Osiyale
Date of Submission: July 21, 2024
Sudishnah Karupannan Ramasamy
8876728
Table of Contents
PERFORMANCE RESULTS DESCRIPTION..............................................................................2
KEY RESULT AREA #1........................................................................................................ 2
PERFORMANCE STANDARDS......................................................................................................................... 2
DUTIES / ACTIVITIES.................................................................................................................................. 2
SKILLS / KNOWLEDGE................................................................................................................................. 2
KEY RESULT AREA #2........................................................................................................ 2
PERFORMANCE STANDARDS......................................................................................................................... 2
DUTIES / ACTIVITIES.................................................................................................................................. 2
SKILLS / KNOWLEDGE................................................................................................................................. 3
KEY RESULT AREA #3........................................................................................................ 3
PERFORMANCE STANDARDS......................................................................................................................... 3
DUTIES / ACTIVITIES.................................................................................................................................. 3
SKILLS / KNOWLEDGE................................................................................................................................. 3
KEY RESULT AREA #4........................................................................................................ 3
PERFORMANCE STANDARDS......................................................................................................................... 3
DUTIES / ACTIVITIES.................................................................................................................................. 3
SKILLS / KNOWLEDGE................................................................................................................................. 4
Performance Results Description
YOUR NAME: Sudishnah Karupannan Ramasamy
MAJOR GOAL OF MY/THE JOB: To effectively manage and enhance the IT
infrastructure and governance within the organization to ensure smooth operations,
security compliance, and alignment with business objectives.
Key Result Area #1
IT Infrastructure Management
Performance Standards
My job in this Key Result Area will have been satisfactorily completed when…
System uptime exceeds 99.9% over a rolling 12-month period.
Network latency is maintained below 50ms during peak hours.
All critical systems are patched and updated within 48 hours of a new security
release.
Duties / Activities
Activities that I must do to accomplish this Key Result Area:
Regular monitoring and maintenance of servers, networks, and other IT
infrastructure.
Managing and implementing protocols to protect the infrastructure from cyber
threats.
Coordinating with vendors and service providers for timely support and
upgrades.
Skills / Knowledge
What must I know or possess in order to reach these results?
In-depth knowledge of network architecture and server management.
Proficiency in cybersecurity best practices and tools.
Strong troubleshooting and problem-solving skills.
Key Result Area #2
IT Governance and Compliance
Performance Standards
My job in this Key Result Area will have been satisfactorily completed when…
All IT policies and procedures are reviewed and updated annually.
The organization passes all IT audits with no major findings.
Compliance training is completed by 100% of IT staff within the designated time
frame.
Duties / Activities
Activities that I must do to accomplish this Key Result Area:
Developing, implementing, and enforcing IT policies and procedures.
To ensure compliance with industry standards, regular internal audits are carried
out.
Providing training and resources to IT staff on compliance requirements.
Skills / Knowledge
What must I know or possess in order to reach these results?
Comprehensive understanding of IT governance frameworks (e.g., COBIT, ITIL).
Familiarity with industry-specific compliance requirements (e.g., GDPR, HIPAA).
Excellent communication and training skills.
Key Result Area #3
IT Project Management
Performance Standards
My job in this Key Result Area will have been satisfactorily completed when…
90% of IT projects are completed on time and within budget.
Stakeholder satisfaction scores for IT projects exceed 85%.
When the quality standards are either exceeded or meet during project
deliverables
Duties / Activities
Activities that I must do to accomplish this Key Result Area:
Planning and managing IT projects from inception to completion.
Coordinating with cross-functional teams to ensure project milestones are met.
Ensuring adjustments are made to keep the project progress on track.
Monitoring project progress and making adjustments as necessary to stay on
track.
Skills / Knowledge
What must I know or possess in order to reach these results?
Strong project management skills, including proficiency in Microsoft Project or
Jira tools.
Ability to manage budgets and timelines effectively.
Excellent interpersonal and leadership skills.
Key Result Area #4
Self Enhancement & Professional Development
Performance Standards
My job in this Key Result Area will have been satisfactorily completed when…
I complete at least 40 hours of professional development training annually.
I achieve at least one new relevant certification each year.
I actively participate in industry conferences or workshops.
Duties / Activities
Activities that I must do to accomplish this Key Result Area:
Enrolling in relevant courses and training programs.
Preparing for and taking certification exams.
Networking with peers and attending professional events.
Skills / Knowledge
What must I know or possess in order to reach these results?
Keeping track of advancements and current trends in the field.
Commitment to continuous learning and professional growth.
Ability to balance work responsibilities with ongoing education.
